#ZOLLSummit

Tips and Tricks of RescueNet Billing

Tips and Tricks of RescueNet Billing

Who am I?

Michael A. Rivera

Implementation Specialist

This session will cover:

Editing Customer Information

Call Taking Options and Features

Customer Service

Workflow & RescueNet Billing Today

Helpful Shortcuts & Tips

Edit Customer

Click on New Name or <alt> YType all or part of the name (last name, first name) and hit the Tab key.

Highlight the Customer you wish to edit and click Edit or <Alt> E.

- OR -

Patient Demographics

Once a customer has been selected, the Modify Customer screen can be accessed by clicking the Modify Customer button or selecting <alt> Y

Edit Customer Adding Payors

Click Add or <Alt> A

Edit Customer Adding Payors

If a payor provides more than one type of coverage, select the type that the payor bases its payments on most of the time.

Accept Assignment does not necessarily mean the same thing as being a Participating Provider.Normally not used.

Denotes the relationship of the CUSTOMER TO THE SUBSCRIBER.

Deceased Patients

• Ends all Standing orders for the Patient• Doesn’t allow Dispatch to choose Patient for

Dates of Service after the deceased date• Patient Invoices and collection letters are

addressed to “The Estate of”• Won’t require Signature Source for Patient

Deceased Patients

Check the Show all button to see deceased Customers

Permanent Address

• Patient Mailing Address such as a P.O. Box or the place where they receive their mail.

• Free text section for International addresses.

• Patient Residence should be the physical location the patient can be picked up from.

Change Customer

To change the customer associated with a trip press <ctrl> H or Trip > Call Taking > Change Customer

If the patient already exists in your database, they will be displayed. Otherwise they can be added by clicking New.

Change Primary Payor

This is the Current Payor. This is the Primary Payor.

• This is typically done in cases where the wrong Payor was billed initially.

• Trip > Call Taking > Change Primary Payor

Resetting the Primary Payor will:• Reverse Contractual Allowances• Reset the trips status to Pending

Verification

Change Schedule & Event

To change the Schedule, Event and/or Next Event Date while editing a trip in Call Taking:

• F2• Trip >Call Taking > Change Schedule & Event• Double-click in the magnified area above

Edit Billing Messages

Trip > Call Taking > Edit Billing Messages

Create Trip from Last Leg

When multi-legged trips need to billed as separate claims, use the Create Trip from Last Leg feature.

Highlight the last leg of the trip then go to Trip > Call Taking > Create Trip from Last Leg or hit <Ctrl> L.

The trip has been split into two ‘A’ legs.

Merge Trip into Other Trip

Trip>Call Taking> Merge Trip into Other Trip Used to create a Roundtrip from two “A” Legs

Re-Mark as Billed

Used to re-mark a trip as billed where the status was changed back to Pending Verification or Verified.

Changing Primary Payor will change the status on the trip.

Time Payment

Put the Patient on your Time Payment Schedule

Select the minimum amount the patient will pay each month

Time Payment

The account will default if the patient pays less than the contract amount.

Important!

Printing a PCS

Trip>Print PCS or Print Preview PCS Treating or Referring Physician from Tab 2-

Medical will populate on PCS

PCS

You can track when the PCS was received and how long the PCS is good for

If you have Professional Reports you can print a report for any PCS indicated on a trip that will expire the next month.

PCS Expiration Report

This Report is available only if you have the Professional Reporting Package

PCS History

Allows you to see all PCS information on file for patient.

Will show up to 50 entries by default Enables you to copy PCS information to the

current trip. Right click on PCS on Tab 2

PCS History

Workflow

<Ctrl> + W Workflow should be used as your first tool for

Claim follow-up Workflow can also be used as a management

tool to gauge productivity Workflow is meant to be Worked so your

revenue Flows!

Defining a Workflow filter

Select the Define Button or use <Alt> + D

Defining a Workflow filter

Keep it Simple; decide what type of trips you are looking for and limit specific selectors.

Remember: You don’t have to fill everything out!

Defining a Workflow filter Select Your Billing Statuses

Three Billing Statuses:

Billed Complete Verified

Defining a Workflow filterDon’t forget to check the boxes at the bottom

Will add filter to your RescueNet Billing Today

Check this box if all user will share this filter

Verify vs. Auto-Verify

Verify allows you to verify the currently selected trip

When Auto-Verify is selected, RescueNet will try to verify every trip currently in the filter.

RescueNet Billing Today <F12>

Summarize the Billing Filters you need to see Gives you a good idea of not only what work

you have for the day but where you are currently in your follow-up

RescueNet Billing Today <F12>

Selecting “Totals” shows total numbers of trips and dollars

Use to update filters through out day

RescueNet Billing today

Selecting “Charts” displays the same data in a “chart” format

Rolodex

Search RescueNet for Payors, Facilities, Crew Members, Doctors, Post and System Users

Edit>Rolodex or <Alt> V then R

Trip Inquiry <F3>

<Ctrl> F3 Referred to as the “BlueMan” Allows you to quickly find all trips for the

patient as well as the current total balance for the patient.

Trip Inquiry

Find Customer <Ctrl + R>

Search for a patient by name, Social Security number, the ID assigned by you or by the Payor and policy number.

Find Trip <F5>

Search for a Trip using several selectors

Last Recalled Trips

Recalls the last 10 trips viewed

Will only recall the last 10 trips viewed from an active session. If you log out, RescueNet can not recall trips from the previous session.

Print Receipt

You can print a receipt for a patient payment

Can be printed at the time of posting or at a later date

Trip>Call Taking> Print Receipt

Do Not Auto-Close

Use to print a copy of billing form

Window Sort Options

<Alt> + W Allows you to sort the open modules

Save Settings Now

Desktop>Save Settings Now Once you have set the order of your modules

and columns, save it so that the next time you login you will not have to order the modules again

*AutoSave on Exit should not normally be used

Helpful Shortcuts

Helpful Shortcuts

Helpful ShortCuts

Tips and Tricks of RescueNet Billing