• Yasir Saeed (MBE133024)• Mudasir Gulzar (MBE131021)• Saad Nafees (MBE133014)• Junaid Ali Khan (MBE133017)

HUMAN RESOURCE OF

• WHAT IS HRM• MISSION AND VISION OF ZONG • HOW MANY DEPARTEMENT EXIST?• Structure of HR Department at ZONG• MAIN CORE FUNCTIONS OF HR

DEPARTMENT• Recruitment and Selection Process• COMPENSATIONS AND BENEFITS• HR OPERATIONS• OD (ORGANIZATIONAL DEVELOPMENT)• SWOT

The process of hiring and developing employees so that they become more valuable to the organization.

Mission Statement

TO BE THE NUMBER ONE

CELLULAR OPERATOR IN PAKISTAN …

Vision Statement

TO DELIVER THE BEST NETWORK SERVICES WITH VALUE ADDED SERVICES THAT IS IN REACH OF COMMON

PERSON

Engineering Department:

All activities related to engineering like transmission, towers, call rotation etc..

Finance Department:

Preparing voucher, invoices, making payments and receipts, tax and audits.

How many department Exist?

Procurement department:

Where all the materials of the company is available like from pen to Machine.

CAD department:

All corporate related activities.

Strategy Department:

Design the strategy of the company

ESS department:

Deals in online banking service, Time pay Facilities etc..

Sales and Distribution Department:

This Department is the back bone of every organization as this department generates revenue for the organization.

Admin Department:

Deals with routine matter

Customer care department:

Where all the customer queries handles.

IT department:

Which deals with technology like 3G, 4G etc..

Hr Department:

Have four main core functions

STRUCTURE OF HRChief HRM Officer

Director HRM

Senior HR Manager

Regional HR Manager

Assistant HR Manager

Team Leader

Team

Planning Recruitment Selection Orientation

PerformanceAppraisals

Safety andHealth

Competent High-Performing Workers

Training &Development

Compensation & Benefits

Human Resource Management Process

4 main core functions

1.Recruitment and Selection2.Compensation and benefits3.Human Resource Operations4.OD (Organizational

Development)

Recruitment and Selection Komal Hayat

Assisstnat HR Manager

ZONG, HQ, Islamabad

Advertising the vacancy Job description, Job Specification Short listing the Candidate Interview Final Interview Selecting the Candidate Making Salary offers GTP

Process of Recruitment and Selection ERF

Form approved by the line managers At the end approved by HR Department After approval, recruitment process starts Preparing JD’s and JS of the vacancy Where to advertise; internally or externally Internally Externally Receiving CV’s Short listing Interview by line Manager Further Short Listing Final Interview Select the candidate

Job Specificatio

n

Prefer both recruitment sources

ZONG’S HR prefer both internal as well as external sources because THEY want candidates to have Equal Employment Opportunity.

Main Focus of Recruitment

The main focus of Recruitment is JOB FIT. Whether the candidate fits for the job or notCV is aligned with the JD.

Fake Resume

Now a days, they face a lot of Fake Resume/CV’sPerhaps their CV’s or Resume aligned with the JD’s but the results is disappointing.

Below AM’s position Assessment TestAM and Above just straight forward interview

Hierarchy is very different in zong.Like in PTCL’s AM is Simply an Officer in the ZONGGrade is equal but hierarchy is different.

Directors of Zong held a meeting, if there is any vacancy of manager or senior manager and match the CV’s of different candidates.

If Internally a candidate is selected then ZONG do the HAF close

Compensation and Benefits

Most important HR Processes The compensation and benefits is about managing The personnel expenses budgetSetting the performance standardsSetting the transparent compensation policies Introducing the competitive benefits for employees.

ArkamOfficer

ZONG HQ, ISLAMABAD

Full employee’s packagesPayrollIncentivesSalary package BonusesAllowancesContractual or permanentCell package Cell number LeavesHouse allowances Rent allowances

ZONG deals in

HUMAN RESOURCE OPERATIONS

EquipmentLaptopFuel card Employees cardInitial id’sEmployees problems Employee’s queriesAny conflicts between employeesEmployee’s grievances

Hasnain Malik HR operation ManagerZONG HQ, ISLAMABAD

All operations activities are done by this domain

In short, joining kits is prepared by this department

At the time of joining, this joining kit is handover by the IT department to the candidate

OD (ORGANIZATIONAL DEVELOPMENT)

USMAN MALIKASSISTANT MANAGER

ZONG HQ, ISLAMABAD

DEALS IN ORIENTATIONS

DEALS IN TRAINING

DEALS IN ORIENTATIONS

New employees orientationFull organization visitTells about hierarchy Visits different department, its heads, managers, their duties, daily routine workDepartment process and policiesVisits different regions Tells the candidate about their region, his work, his department, his reporting line manager.Will take up to 3 daysInvolves 14 department’s POC.

DEALS IN TRAINING

Training involves cost of the companyCompany always see their benefit as well as employee’s career path.Whether the employee wants to excel their career path or not.With this company find out the TNA with the help of Performance Appraisal System

Employee Training

What deficiencies, if any, do jobholders have in terms of

skills, knowledge, or abilities required to exhibit the essential and necessary job

behaviors?

Is there a need for training?

Performance

Appraisal

What tasks must

be Completed to achieve Organizational goals?

What behaviors are necessary for each

jobholder to complete his or her

job duties?

Performance Appraisal“It is the process of evaluating the

performance of employees, sharing that information with them and searching for ways to improve their performance’’.

This system helps the OD department to sort out any discrepancy of any employee Like an employee main duty is analysis but he don’t know the excel.Pre assessment form. Training employees, we design the training calendar. We also calculate the total expense of training as well as examine the trainer. Invitation to the employees for training. Invitations involves time period, locations etc..

TrainingMethodsTrainingMethods

PublicPrograms

PublicPrograms

ConferencesConferences

InternalFacilitatorInternal

Facilitator

TrainingInstitutions

TrainingInstitutions

On JobTrainingOn Job

Training

Films and Videos

Films and Videos

Post assessment form

Training feed back program

Analysis Feed back of line management

Data compile

Motivation Motivation of ZONG employees is based on

two factors, intrinsic and extrinsic. Intrinsic due to fast growing image of ZONG Extrinsic due to attractive pay scale

together with basic facilities such as medical play important role to keep the employees motivated.

Rewards System Promotion is given on the basis of

performance PMO (Project management office)

introduces many club memberships, game shows, lunch arrangement and many more for employee to be motivated., as well as tenure.

Special achievement awards at each individual level, team awards, department awards and division awards.

Rewards System

Reward system policies are strictly practiced at ZONG. Employees are paid when they are supposed to pay.

Other rewards are also fast but they are mostly tenure based rather than performance based.

Policies shows that rewards are totally performance based but in actual this policy is not followed strictly.

Mostly rewards are determined by the organizational membership and seniority.

HEALTH AND SAFETY MEASURES

Maximum jobs of ZONG are not hazardous to health so, there is no such need of health measurements.

Though everybody wants to be safe and that’s why when you visit some ZONG office to meet someone of a high designation level. You need to fulfill various safety measures.

Swot Analysis

StrengthGTPNo Communication barriersMotivation

WeaknessTurn-over RatioLimited advertise

OpportunityFresh GraduateInternational Training ProgramsPromotions

ThreatsEmployeesCompetitors

Recommendations

Conclusion