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● Porter, M.ECompetitive Strategy: Techniques for Analyzing Industries and CompetitorsNew York: Free Press, 1980

● Enabling Business value Via IT – Integrating Strategic Planning and IT Value ManagementGiga, 2002

● R. MackReal IT Strategies: Steps 1 to 4 – Laying a FoundationGartner R-21-4074, 2003

● R. MackReal IT Strategies: Steps 5 to 8 – Creating the StrategyGartner R-21-4950, 2003

● T• UV. Mack U U950, 2003 S1 -Vartner RCIO T• d7‘‘�‘¯‘†‘ Z 2001 , 2004, N2

● IT Strategy Is Key to Improved IS Credibility: Client IssuesGartner, 2003

● Business and IT Planning: A New MarriageGartner SPA-11-3914

● Solving the Problem of Strategic PlanningGiga, 1999

● MIT CISR Working Paper No. 326April 2002

Uartner, 2003 Upril 2002● Weill P., Broadbent M

Leveraging the Infrastructure. How Market Leaders Capitilize on Information technologiesHarvard Business School Press, 1998

● Weill P., Aral SManaging th IT Portfolio (Update Circa 2003)Sloan School of Management Massachusetts Institute of Technology, Research Briefing, Volume 3, Number 1C, March 2003

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● ITIL Process gaps from asset and configuration dataGartner COM-16-7539, 2002

● What is ITIL and why should I careGartner 2002

● COBIT 3rd Edition Implementation Tool SetIT Governance Institute. ISBN 0-893209-16-14

● Combine COBIT and ITIL for powerful IT GovernanceGartner TG-16-1849, 200

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● TCO: The first justification for enterprise IT ArchitectureGartner COM-19-4790, 2003

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• W , ZMES) , VR -BP, Uanagement , Urqppá†þýp|Î• , Z,V�a¬�ßíÊ�Œ¥• VR 24, W , sset -RnRegistered , sset , W , V 2008 , W W , • V 2008 , sset U4, , VR , Uanagement ZMES) , VR «ZMES) », Vþþóv¶ÛzŸ , W , V 2008 • W , V 2008 , W Tlanning , ZMES) , Vþþóv¶ÛzŸ , Uanagement Tlanning ZMES) • ZMES) 36,6, U4, -sset -U4, , Tlanning

Vþþóv¶ÛzŸ

sset Z6,6, IBS: W Vþþóv¶ÛzŸ Tlanning Z W Vþþóv¶ÛzŸ

Z6,6, : WR70lTÿs5 Tlanning W Vþþóv¶ÛzŸVþþóv¶ÛzŸ sset S WR70lTÿs5 Vþþóv¶ÛzŸ

Z6,6, : Uanagement U4î S Tlanning W Tlanning RnRegisteredRnRegistered , Urqppá†þýp|Î• S sset Uanagement

Z6,6, :Uanagement Tlanning U4î Tlanning W V 2008 ssetTlanning S U4î W Uanagement

Uanagement �ðí�ë��Ã©��Î V 2008

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Uanagement Z6,6, -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥


Vþþóv¶ÛzŸ W UanagementVþþóv¶ÛzŸ W Uanagement

WR70lTÿs5W Uanagement


Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W

Uanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸUanagement W -V 2008 ,W -Tlanning Z Vþþóv¶ÛzŸ

sset W sset W

WR70lTÿs5Uanagement W

WR70lTÿs5Uanagement W Vþþóv¶ÛzŸ W Vþþóv¶ÛzŸ W W TlanningW Tlanning

W ZW Tlanning

W SW Tlanning

UanagementUanagement

W V 2008 W V 2008

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1. Uanagement Tlanning V 2008 WR70lTÿs5Uanagement Tlanning VBS Vþþóv¶ÛzŸ TlanningZ6,6, V 2008 Z W. Z Vþþóv¶ÛzŸ S UBî Z6,6, -Z6,6, ;

2. Uanagement RnRegistered W. -Z6,6, Tlanning ;

3. Vþþóv¶ÛzŸ Z6,6, ¦’‘«ª˜´³²°ËÉ¶VUrqppá†þýp|Î• (User satisfaction measurement);

4. WR70lTÿs5 W. ;

5. Uanagement Z6,6, Vþþóv¶ÛzŸ WR70lTÿs5Z6,6, ;

6. Uanagement Z6,6, W. -WR70lTÿs5 S W.Vþþóv¶ÛzŸ ;

7. Uanagement Z6,6, V 2008 Uanagement W. -V 2008 , W -Tlanning Z Vþþóv¶ÛzŸ ;

8. Uanagement Z6,6, W. Z Z6,6, Urqppá†þýp|Î•Uanagement Z6,6, -Tlanning .

Tlanning sset W. W W,,

Z6,6

, W.

WW,,

Uanagement W. UanagementUanagement W. Uanagement

Uanagement Z6,6, -RnRegistered S W. -Z,V�a¬�ßíÊ�Œ¥

Uanagement Z6,6, -RnRegistered S W. -Z,V�a¬�ßíÊ�Œ¥

Vþþóv¶ÛzŸ W. UanagementVþþóv¶ÛzŸ W. Uanagement

WR70lTÿs5W. Uanagement


Vþþóv¶ÛzŸ W.Vþþóv¶ÛzŸ W.

Uanagement W. -V 2008 ,W. -Tlanning Z Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning Z Vþþóv¶ÛzŸ

sset W.sset W.

1. Uanagement UBî -Vþþóv¶ÛzŸ Tlanning W. , Uanagement Tlanning Z6,6, Z UanagementWR70lTÿs5 sset Tlanning W , Vþþóv¶ÛzŸZ6,6, W Tlanning , Uanagement Z6,6, sset Tlanning W ;

2. Uanagement W W. -Vþþóv¶ÛzŸ ;

3. Uanagement Vþþóv¶ÛzŸ Tlanning Vþþóv¶ÛzŸWR70lTÿs5 Z6,6, ;

4. Uanagement Vþþóv¶ÛzŸ Tlanning V 2008 Uanagement W. ;

5. Uanagement Vþþóv¶ÛzŸ Tlanning W. -WR70lTÿs5S W. Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ ;

6. Uanagement Vþþóv¶ÛzŸ Urqppá†þýp|Î• UanagementZ6,6, -Tlanning ;

7. Uanagement Vþþóv¶ÛzŸ W /Uanagement W. -sset .

Tlanning sset W. W W,,

Z6,6

, W.

WW,,


Uanagement Z6,6, -RnRegistered Z W. -Z,V�a¬�ßíÊ�Œ¥






Uanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸUanagement W. -V 2008 ,W. -Tlanning S Vþþóv¶ÛzŸ

sset W.sset W.

1. UBî W. -Z6,6, Z Z,V�a¬�ßíÊ�Œ¥Urqppá†þýp|Î• W. -Tlanning ;

2. Uanagement W. -V 2008 ;

3. W Uanagement S W. (W,, );

4. Z6,6, Vþþóv¶ÛzŸ Tlanning W. (W; ).

Tlanning sset W. W W;

Z6,6

, W.

WW;









sset W.sset W.

1. Uanagement WR70lTÿs5 Vþþóv¶ÛzŸ W. W. -Uanagement ;

2. Uanagement Z Vþþóv¶ÛzŸ W. -Vþþóv¶ÛzŸWR70lTÿs5 Z Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ TlanningW. -sset W. Z6,6, ITSM;

3. ¦’‘«ª˜´³²°ËÉ¶V WR70lTÿs5 -WR70lTÿs5 Vþþóv¶ÛzŸ S WRnRegistered W. -ZTSM; S Vþþóv¶ÛzŸWR70lTÿs5 Z Vþþóv¶ÛzŸ Vþþóv¶ÛzŸ TlanningW. -sset ;

4. Uanagement W Urqppá†þýp|Î• ;

5. Uanagement Uanagement -RnRegistered UanagementW. Vþþóv¶ÛzŸ W. -Uanagement Z W. Uanagement -WR70lTÿs5 W W. sset ;

6. Uanagement W Uanagement W.Urqppá†þýp|Î• Vþþóv¶ÛzŸ W. -Uanagement SVþþóv¶ÛzŸ Tlanning Vþþóv¶ÛzŸ�ðí�ë��Ã©��Î W V 2008 .


ZTSM

; W.

WW;


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sset W.sset W.

1. W sset V 2008 Uanagement W. -Uanagement ;

2. ZTSM; Vþþóv¶ÛzŸ -Q �� #!��>>==(9� V 2008 ;

3. ZTSM; ¦’‘«ª˜´³²°ËÉ¶V W. -Vþþóv¶ÛzŸ ZTSM; SVþþóv¶ÛzŸ ZTSM; ;

4. Uanagement /W V 2008 Uanagement W. -Uanagement ;

5. Uanagement V 2008 V 2008 S W W. -ZTSM; ;

6. Uanagement V 2008 Vþþóv¶ÛzŸ W. -Vþþóv¶ÛzŸ ;

7. Uanagement V 2008 Tlanning Z Tlanning W. -Vþþóv¶ÛzŸ Tlanning ;

8. Uanagement V 2008 Uanagement W ;

9. ZTSM; RnRegistered RnRegistered W. -Vþþóv¶ÛzŸ ;

10.W W S W WS RnRegistered W -Vþþóv¶ÛzŸ .

Tlanning sset W W W0.

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; W

WW0.


Uanagement ZTSM; -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥

Uanagement ZTSM; -RnRegistered S W -Z,V�a¬�ßíÊ�Œ¥






sset W sset W

1. WR70lTÿs5 W. -Tlanning ;

2. Uanagement Tlanning W. -Tlanning ;

3. Uanagement W. -Tlanning / Tlanning Tlanning W -Tlanning ;

4. Uanagement V 2008 Uanagement W. -Vþþóv¶ÛzŸ (W0. );

5. Uanagement W. -Tlanning /Vþþóv¶ÛzŸ W. -Tlanning(Uanagement Uanagement Tlanning ).


ZTSM

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WW;









sset W.sset W.

1. Uanagement Uanagement V 2008 V 2008 ZW Vþþóv¶ÛzŸ ;

2. Uanagement Uanagement W. Z Vþþóv¶ÛzŸRnRegistered ;

3. WR70lTÿs5 WR70lTÿs5 Uanagement -W W Tlanning ;

4. Uanagement W RnRegistered W.RnRegistered S sset W. S W V 2008 ;

5. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸWR70lTÿs5 ZTSM; /Uanagement ;

6. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸ W.WR70lTÿs5 ;

7. WR70lTÿs5 WR70lTÿs5 Vþþóv¶ÛzŸ W. ZW V 2008 W; ZTSM; -Tlanning ;

8. sset Tlanning W RnRegistered TlanningW; Uanagement W; V 2008 W sset .

Z Q �� #!��>>==(9� W

Uanagement V UanagementV Z WR70lTÿs5 VUanagement V Uanagement

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Uanagement V Uanagement W.sset Z W

Uanagement V Uanagement W.sset S W

Uanagement Vþþóv¶ÛzŸ TUanagement Vþþóv¶ÛzŸ T

Uanagement V UanagementVþþóv¶ÛzŸ


Uanagement V UanagementUrqppá†þýp|Î• T


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Z Vþþóv¶ÛzŸ5. ¦’‘«ª˜´³²°ËÉ¶V V Uanagement

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3. Uanagement Vþþóv¶ÛzŸ V W.Urqppá†þýp|Î• Z Vþþóv¶ÛzŸ


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