PowerPoint Presentation

Kentucky Community and Technical College SystemStatewide WorkshopMarch 25, 2013

2011 Center for Community College Student EngagementJeff CrumpleyAssociate Director, Operations512.232.6455crumpley@ccsse.orgCenter for Community College Student EngagementCommunity College Leadership ProgramThe University of Texas at Austin

Thomas GreeneVice President of Academic Affairs and Student Services Lake Tahoe Community College

IntroductionsThank you for joining us! 2011 Center for Community College Student EngagementAgendaStudent Engagement and Success: What We Know MattersUsing the Data for Institutional ProgressAnalysis and Communication of CCSSE dataUsing CCSSE BenchmarksPlease Note: Videos shown during workshop have been removed. CCCSE video can be found at: http://www.youtube.com/user/CCCSEVideo

2011 Center for Community College Student EngagementWhy are we here today?Student success is the number one priority and we will work to create the best possible opportunities in postsecondary education for you! Student Success is our Top PriorityIncrease Student Access, Transfer, and Success dedicated to preparing new students to be more successful and better prepared to complete their education devoted to working individually with students to ensure their academic successTo promote student success by providing academic support services Enroll in a student success course 2011 Center for Community College Student EngagementStudent Voices VideoBook and Video can be purchased here

http://www.aacc.nche.edu/Publications/Pages/Product.aspx?Product_Id=436679 2011 Center for Community College Student EngagementDefining Student Engagement 2011 Center for Community College Student EngagementCenter for Community College Student EngagementCCSSE (& CCFSSE)SENSEEstablished surveys:High-Impact PracticesInitiative on Men of ColorCCISInitiative on Student SuccessSSBTNOther projects:Assess the quality of their work Identify and grow successful educational practicesIdentify areas in which to improveProvide context: a data-derived picture of institutionShift the focus to institutional locus of controlCCSSE and SENSE are tools designed to help colleges: 2011 Center for Community College Student EngagementWhat is Student Engagement?the amount of time and energy students invest in meaningful educational practices

the institutional practices and student behaviors that are highly correlated with student learning and retention 2011 Center for Community College Student Engagement8One thing we KNOW about community college student engagement

Its unlikely to happen by accident.

It has to happen by design. 2011 Center for Community College Student EngagementWhat sort of data are we talking about here.Benchmarks standardized scores on high level concepts to get you in to the results.Means place responses on a scale to allow comparison.Frequencies give you details about the actual responses/behaviors 2011 Center for Community College Student EngagementA quick look at the CCSSE web site.Main SurveyCCFSSEHigh Impact PracticesInitiative on Improving Outcomes for Men of Color 2011 Center for Community College Student EngagementExample of how to walk through benchmark report. Do it as an exercise, ask for report out highlights during working lunch. 2011 Center for Community College Student EngagementUsing Results for Institutional Progress 2011 Center for Community College Student Engagement

Ensuring Successat the Front Door

Thomas GreeneV.P. , Academic Affairs & Student ServicesLake Tahoe Community College 2011 Center for Community College Student Engagement1415Success is often determined early in a students college-going experience, during the first few minutes, hours and days on campus.

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Presentation OutcomesIdentify a few places where your policies/practices align and/or conflict with what we know matters relative to the success of newly entering students

Identify two or three front-door areas at your institution that are ripe for improvementUnderstand better, what components are necessary to facilitate Continual Improvement at the front door

16 2011 Center for Community College Student Engagement16Small Group DiscussionIdentify two or three policies/practices at your institution that best promote the success of newly entering students.

Identify two or three policies/practices at your institution that conflict or are potential barriers to the success of newly entering students.Discuss how these policies/practices came into being.

17 2011 Center for Community College Student Engagement17What We Know MattersIt has to happen EARLY

Focus on the front door

Initial Preparation & PlanningEarly Support & Intervention

2011 Center for Community College Student Engagement18RegistrationSource: 2012 KCTCS Custom Survey DataHow satisfied are you with the help you receive when you register for classes? 2011 Center for Community College Student Engagement19RegistrationDuring the current term at this college, I completed registration before the first class session(s). (Promising Practices, Item #1)

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement20RegistrationHow does this alter the classrooms on your campus during the initial weeks of class?Source: 2012 CCSSE dataCCFSSE: During the current term at this college about what percentage of the students in your selected course section registered after the first class section? Some of my students register late = 51% 2011 Center for Community College Student Engagement21What We Know MattersMore structure, fewer options, clearer pathways

2011 Center for Community College Student Engagement22CCSSE: Kentucky Students Use and Value of Student Services23How important are the following services?Very, SomeNot at allAcademic advising/planning94%6%Career counseling82%18%Peer or other tutoring73%27%Financial Aid87%13%Computer Labs87%13%How often do you use the following services?Rarely/ NeverAcademic advising/planning24%Career counseling50%Peer or other tutoring46%Financial Aid24%Computer Labs24%Source: 2012CCSSE data. 2011 Center for Community College Student Engagement23Make it MandatoryHow do students feel about MANDATORY ?

a. Frightenedb. Appreciativec. Disgruntledd. Ecstatice. DepressedStudents want our guidanceEven though they complain about it.Key Question: Does mandatory really mean mandatory? 2011 Center for Community College Student Engagement24One Colleges Story Stand Alone Services Physical Barriers Crowded Hallways Long Waiting Lines Multi-College District Minimal Standardization

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Some Front Door Data*Less than 25% of full-time students reported that they participated in an Orientation Program or Course at the college.

Students reported their satisfaction with Academic & Financial Aid Advising was significantly lower than like-size peer institutions.

61 % of students, compared to over 70% of those at like-sized peer institutions, responded that the college provided the support they needed to help them succeed at the college.

On a percentage basis, fewer students were submitting a FAFSFA compared to like-size peer institutions.

Increases in Financial Aid Applications had not kept pace with enrollment growth* CCSSE Data: 2008 2011 Center for Community College Student Engagement26

Very Imp.Very OftenRarelyNot Imp. 2011 Center for Community College Student Engagement27Institutional BarriersLimited, poorly packaged data.No mechanism or established process existed for using data to inform decision-making. Student Services staff were not trained to examine, analyze and discuss data, nor where they provided support in how to effectively plan.Student Services program planning was perfunctory, once in every six-year obligation. Culture of Advocacy vs. Inquiry and Anecdote vs. Evidence 2011 Center for Community College Student Engagement28

Intentional Matriculation Pathway 2011 Center for Community College Student Engagement29 -Service Delivery Integration

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Welcoming Environment Increased Access to ServicesFinancial Aid / Registration Laboratory 2011 Center for Community College Student Engagement31

Personal ConnectionsTraining Financial Aid / Registration Laboratory 2011 Center for Community College Student Engagement32

Strategic Communication

2011 Center for Community College Student Engagement33Culture of Evidence34

2011 Center for Community College Student Engagement34Actions

2011 Center for Community College Student Engagement35Utilize Data Collected & Analyzed in Section I and Other Pertinent Data toIdentify and Summarize the Key Strategic Issues that are/will Confront the Unit / Program Over the Next Three Years.Succinct: Summary of Analysis is to be no more than One typewritten, single-spaced page.

Guiding Principles Represents a shared vision, based on a collaborative process of inquiry. Puts everyone on the same page. We began to use the same language. We began to see more holistically. Gave everyone something meaningful to connect to.

What is a Priority? Something of greater importance than something elseThe most important thing that must be dealt with first The right to be or go before othersA Focal Point for our best efforts, time and energy

Characteristics of a PriorityIt recognizes the existence of a gap in results between what is, and what should be.It reflects a commitment to close, eliminate, or decrease the gap in results.

We used planning to build the mechanisms of a culture of evidence. We walked the entire student services staff through the planning process. We trained them, packaged the data, we facilitated the converstations, we created peer teams for program review, we then looked at common themes that drove our work and established priorities that aligned with what we saw was going on in our own areas, as well as more holistically in student services. This provided the context and scope for integrating and prioritizing our plans and resource allocations.

We had to do several things.Recognize that what we had was not workingCreate a process that was relatively easy to understand keep it simple.Train everyone together, support everyone together, etc. This provided both buy-in and support.gave folks a voice in the process and were on the same pageMandate participation and incentivize it through resource allocation.

Small College StoryOver 70 % of all students attend part-time. Over half are first in their family to attend college.Over 34 % of part-time students report that they had not met with an advisor to discuss their educational goals during the their first four weeks at the college.Over 25 % of students reported they were unaware of a new student orientation. Another 25% said they did not attend an orientation due to scheduling conflicts.Pattern of students reporting high levels of importance low utilization of support services.Over 90% of students reported not having enrolled in a student success course.

2011 Center for Community College Student EngagementCreate the Right Conditions

EvidenceCCSSE, Focus Groups, Improved Reporting SystemsInquiryModified Governance StructureWork TeamsAdopted & Practiced Conceptual FrameworkAction & ReflectionIntegrated Planning ModelUnit Planning & Resource Allocation

2011 Center for Community College Student Engagement37LTCCs Response-to-DateClear, Inescapable Matriculation PathwayStudent Ambassador ProgramRegistration / Financial Aid LabSynchronous Online New Student Orientation ProgramInescapable InterventionsImbed Counseling, Advising & Success Strategies into Foundational Skills ClassesCurricular Modifications to Incorporate Mandatory Use of Tutoring & Learning Center

2011 Center for Community College Student Engagement38LTCCs Adjunct Faculty ChallengeApproximately 2 out of every 3 classes is taught by a part-time faculty member. Over 85% of part-time faculty report that they spend 4 or less hours per week reflecting on ways to improve their teaching.Over half of the part-time faculty report spending less than 10% of class time engaging students in small group activities or teacher-student shared discussions.Over half of the part-time faculty report that they never provide advising to students.

2011 Center for Community College Student EngagementLTCCs ResponseDeveloped a menu of professional development programs specifically for part-time facultyETW - Excellence-in-Teaching Workshop (16 Hours)ETW 2.0 - Excellence-in-Teaching Workshop 2.0 (8 Hours)iETW - Excellence-in-Online Teaching Workshop Foundational Skills Apprenticeship ProgramIncentivized ParticipationAssociates ProgramRevamped Faculty Professional Development Program

2011 Center for Community College Student Engagement40Feedback, Questions, and Wrap-Up

2011 Center for Community College Student Engagement41Integrate Student Support into Learning ExperiencesCCFSSE: Facultys Use of Student Services in Classes42How much do you incorporate the use of the following services in your selected course section?

Rarely/NeverAcademic advising/planning%Career counseling%Peer or other tutoring%Skill labs (writing, math, etc.)%Source: 2010 CCFSSE data. 2011 Center for Community College Student Engagement42Team DiscussionsUse your CCSSE and institutional data to identify areas/processes that need improvement in Student Services

Identify programs/activities that would affect students being successful at your institution 2011 Center for Community College Student Engagement43Kentucky Results 2011 Center for Community College Student EngagementBenchmarking for ExcellenceThe most important comparison: where you are now, compared with where you want to be.

Other comparisons and ways to identify effective practices: Within your own collegeAcross your consortiumLooking at other colleges most like you

2011 Center for Community College Student EngagementCCSSE Benchmarks of Effective Educational PracticeGroups of conceptually-related items

Standardized to a national mean of 50

Address key areas of student engagement

Provide a way for colleges to compare their own performance with other groups of colleges and across student groups

2011 Center for Community College Student EngagementCCSSE BenchmarksActive and Collaborative LearningStudent EffortAcademic ChallengeStudent Faculty InteractionSupport for Learners 2011 Center for Community College Student EngagementCCSSE Benchmark Scores for the Kentucky Consortium50 2011 Center for Community College Student EngagementBenchmarks: Kentucky Consortium The Range: Highest-Performers to Lowest-Performers

2011 Center for Community College Student EngagementDisaggregating Benchmark DataKentucky:Enrollment Status (P/T vs. F/T) P/T F/T Active and Collaborative Learning 44.3 53.0Student Effort 47.4 56.3Academic Challenge 46.3 55.4 Student-Faculty Interaction 49.4 58.0 Support for Learners 49.3 55.1

2011 Center for Community College Student EngagementWhat about never?Full-time students might have more opportunity to engage with other students and their instructors, buthow do we explain never?

P/T students who report never making a class presentation: 39.6% (F/T -25.2%)

P/T students who report never working with other students outside of class to prepare class assignments: 49.7% (F/T -36.9%)

Source: 2012 CCSSE data 2011 Center for Community College Student EngagementDisaggregating Benchmark DataKentucky: Developmental Status Dev Non-DevActive and Collaborative Learning 48.8 47.5Student Effort 55.1 45.1Academic Challenge 51.9 48.1Student-Faculty Interaction 54.5 51.7 Support for Learners 55.2 47.3

2011 Center for Community College Student EngagementDisaggregating Benchmark DataKentucky: Credit Hours Earned 0-29 30+ Active and Collaborative Learning 45.6 53.7Student Effort 50.6 52.2Academic Challenge 48.2 55.5 Student-Faculty Interaction 50.3 59.3 Support for Learners 51.4 53.3

2011 Center for Community College Student EngagementUsing CCSSE Benchmarks 2011 Center for Community College Student Engagement#1 High expectations matterclearly communicatedregularly assessedfrequently discussed

What Matters Most 2011 Center for Community College Student EngagementHow often have you worked harder than you thought you could to meet an instructors standards or expectations? Item #4p Kentucky

NeverSometimes Often/Very Often8%35%57%Source: 2012 CCSSE data 2011 Center for Community College Student EngagementExpectations may not be as high as they need to beHow often have you come to class without completing readings or assignments? Item #4e KentuckyNeverSometimes Often/Very Often40%50%10%Source: 2012 CCSSE data 2011 Center for Community College Student EngagementLooking inside the Benchmarks:Student-Faculty Interaction

Source: 2012 CCSSE data 2011 Center for Community College Student EngagementWhat Matters Most#2 High support matterseasily accessedrelevant to studentsbrought to scale

2011 Center for Community College Student EngagementStudents View of Importance and Use of Student ServicesKentucky

Very/SomewhatPeer or other tutoring73%Skill labs (writing, math, etc.)79%Sometimes/OftenPeer or other tutoring28%Skill labs (writing, math, etc.)48%How important are the following services?How often do you use the following services?PESource: 2012 CCSSE data 2011 Center for Community College Student Engagement60What Matters MostIn focus groups with students, what do they typically report as the most important factor in keeping them in school and persisting toward their goals?Relationships #3 Connections matter 2011 Center for Community College Student EngagementNarrative:Map:Item Key: 61Making ConnectionsProviding the support you need to help you succeed in college

KentuckySource: 2012 CCSSE data 2011 Center for Community College Student Engagement62Worked with classmates outside of class to prepare class assignmentsLooking inside the Benchmarks:Active and Collaborative LearningKentuckySource: 2012 CCSSE data 2011 Center for Community College Student EngagementWhat Matters Most#3 Inescapable engagement inside the classroomoutside the classroomwhen and where students are 2011 Center for Community College Student Engagement

Inescapable EngagementDiscussed ideas from your readings or classes with instructors outside of class:19% often or very often 45% never KentuckySource: 2012 CCSSE data 2011 Center for Community College Student EngagementLooking inside the Benchmarks:Active & Collaborative LearningKentucky students who

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement66How can we make engagement inescapable? 2011 Center for Community College Student EngagementWhat Matters Most#4 Culture of evidenceunderstand the factsshare the factsact on the facts 2011 Center for Community College Student EngagementGather data, talk about the data (get everyone on the same page), act (do something!)

68The Courage to See

2011 Center for Community College Student EngagementWhat Matters MostCulture of evidence Resist the average Reach for excellence! 2011 Center for Community College Student Engagementcan produce real improvements in student engagement, learning, persistence, and academic attainment.

70High Impact Practices 2011 Center for Community College Student EngagementCCCSE Special Study on High Impact PracticesWhat is it?Online Institutional Survey (Free)Special-focus items on CCSSENew items on CCFSSESpecial-focus module on SENSE

Lots of data

2011 Center for Community College Student EngagementOrientationThe ONE response that best describes my experience with orientation when I first came to this college is... (Promising Practices, Item #2)

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement73First-Year ExperienceI participated in a structured experience for new students... (Promising Practices, Item #3)

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement74Learning CommunityI enrolled in an organized learning community... (Promising Practices, Item #4)

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement75Student Success CourseI enrolled in a student success course (such as a student development, extended orientation, study skills, student life skills, or college success course). (Promising Practices, Item #5)

Source: 2012 CCSSE data 2011 Center for Community College Student Engagement76Do these promising practices make a difference? 2011 Center for Community College Student Engagement2012 Kentucky Benchmark Scores by OrientationSource: 2012 CCSSE data 2011 Center for Community College Student Engagement2012 Kentucky Benchmark Scores by First-Year ExperienceSource: 2012 CCSSE data 2011 Center for Community College Student Engagement2012 Kentucky Benchmark Scores by Learning CommunitySource: 2012 CCSSE data 2011 Center for Community College Student Engagement2012 Kentucky Benchmark Scores by Student Success CourseSource: 2012 CCSSE data 2011 Center for Community College Student Engagement

Special-focus items: In addition to the SENSE and CCSSE core survey items, the Center has designed special-focus items that examine areas of student experience and institutional performance that are of particular interest to the field. The Center selects a special-focus topic each year and develops new item sets that enable colleges to explore more deeply certain issues that are key to improved student engagement and success.Thus, the Center is able to address issues of current importance to both colleges and their students, while also keeping the core surveys consistent. Special-focus items for the 2011 and 2012 surveys address promising practices for promoting student success and completion.

Integrating Survey Results: A Look at Promising Practices DataFour Surveys, Four Perspectives 2011 Center for Community College Student EngagementActivity DirectionsSTEP ONE: Determine the sources of data available to your institution. STEP TWO: Determine how you might subset your results to look more deeply into issues related to diversity on your campus.STEP THREE: Go to the Members Only CCSSE website to run the analysis.STEP FOUR: Review the results.STEP FIVE: Discuss what else you might need to know prior to using this information to make a decision about institutional change.

2011 Center for Community College Student EngagementEvery program, every service, every academic policy, every college is perfectly designed to achieve the exact outcome it currently produces. 2011 Center for Community College Student EngagementIf nothing changes, nothing changes. 2011 Center for Community College Student EngagementLooking at CCSSE data, each college has specific strengths. Its important to:Identify your strengths and build on them.Target weak areas and design strategies to improve them.

85Q and AThanks for joining us! 2011 Center for Community College Student EngagementChart1

Sheet1Hawaii Highest-PerformerHawaii Lowest-PerformerSupport for Learners59.548.3Student-Faculty Interaction55.749.9Student Effort55.147.5Active & Collaborative Learning60.950.9Academic Challenge56.751.2

Sheet2

Chart10.2090.0640.1960.081

VERY OFTEN - Received prompt feedback from instructors on performanceNEVER-Received prompt feedback from instructors on performance

Sheet1VERY OFTEN - Received prompt feedback from instructors on performanceNEVER-Received prompt feedback from instructors on performanceKentucky20.9%6.4%SACS19.6%8.1%To resize chart data range, drag lower right corner of range.

Chart10.1370.3330.1420.294

NEVER Worked with other students during classNEVER Made a class presentation

Sheet1Column1NEVER Worked with other students during classNEVER Made a class presentationKentucky13.7%33.3%SACS14.2%29.4%To resize chart data range, drag lower right corner of range.