ملتقى التميز المؤسسي 2015 - اليوم الثاني - الأركان...
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Presentation for ExcellnceDayz Riyadh1
THREE PILLARS OF CONTEMPORARY
MANAGEMENT EXCELLENCE
Presentation for ExcellnceDayz Riyadh2
STRATEGY MANAGEMENT
PROCESS MANAGEMENT
PROJET MANAGEMENT
THREE PILLARS OF CONTEMPORARYMANAGEMENT EXCELLENCE
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Source: Strategy to Transformation [Diagram from Roger Burlton, BPTrends]
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EACH MAY HAVE ORGANIZATIONAL UNIT
Head
Sector1
Department 1
Department 2
Sector 2
Department 1
Department 2
Sector 3
Department 1
Department 2
Sector 4
Department 1
Department 2
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EACH MAY HAVE ORGANIZATIONAL UNIT
Head
OSM Sector1
Department 1
Department 2
OBPM Sector 2
Department 1
Department 2
Sector 3
Department 1
Department 2
Sector 4
Department 1
Department 2
PMO
Office of Strategy ManagementOSM
OBPM
PMO
Office of Business Process Management
Project Management Office
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Q1: WHAT IS THE ROLE OF EACH OFFICE?
Q2: HOW CAN THEY WORK TOGETHER?
OSM
OBPM
PMO
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Q1: WHAT IS THE ROLE OF EACH UNIT?
Q2: HOW CAN THEY WORK TOGETHER?
OSM
OBPM
PMO
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OFFICE OF STRATEGY MANAGEMENT
OSM
OBPM
PMO
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WHAT IS OSM ?OSM
OBPM
PMO
“The Office of Strategy Management integrates and coordinates activities across functions and business units to align strategy with operations”
Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284
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WHY OSM ?OSM
OBPM
PMO
5%
25%
60%
85%
9 of 10
organizations fail to
execute strategy
Clive Keyte, Oct 2012, business2community.com
Only 5% of the work force
understands the strategy
The Vision Barrier
Only 25% of managers have
incentives linked to strategy
The People Barrier
60% of organizations don’t
link budgets to strategy
The Resource Barrier
85% of executive teams
spend less than one hour per
month discussing strategy
The Management Barrier
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WHAT DOES OSM DO?OSM
OBPM
PMO
OSM must run the process
OSM may run the process
OSM links strategy to a process run by someone else
• CFO: Chief Financial Officer HRO: Human Resource Officer CIO: Chief Information Officer CMO: Chief Marketing Officer CKO: Chief Knowledge Officer
X
ROLESTRATEGY MANAGEMENT PROCESS
Balanced Scorecard Management – Design and report on the BSC measures
1
Organization Alignment – Ensure all business and support units are aligned with the strategy
Strategy Reviews – Shape the agenda for management strategy review and learning meetings
Strategy Communication – Communicate and educate employees about the strategy and performance
5 Initiative Management – Identify and oversee management of strategic initiatives
6CFO, HRO,
CIO, CMO
Planning / Budgeting – Link financial, human resources, information technology, and marketing to strategy
HRO Human Capital Alignment – Ensure all employee’s goals, incentives and development plans link to strategy
CKO Best Practice Sharing – Facilitate a process to identify and share best practices
Strategy Development – Help the CEO and executive team formulate and adapt the strategy
Inte
gra
tive
Co
ntr
ibu
tory
Co
re
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EXAMPLE OF STRATEGY MANAGEMENT FRAMEWORKOSM
OBPM
PMO
results
performance measures
Process
Initiative
EXECUTION
performance measures
results
1
3
4
5
6
• Mission, Values, Vision • Strategic Analysis• Strategy Formulation
DEVELOP THE STRATEGY
• Strategy Map / Themes• Measures / Targets• Initiative Portfolios• Funding / Stratex
TRANSLATE THE STRATEGY
ALIGN THE ORGANIZATION
• Business Units• Support Units• Employees• Board of Directors
PLAN OPERATIONS
• Key process improvement• Resource capacity plan• Budgeting
• Profitability Analysis
• Strategy Correlations
• Emerging Strategies
TEST & ADAPT
• Strategy Reviews
• Operating Reviews
MONITOR & LEARN
Strategic Plan
•Strategy Map•Balanced Scorecard•Stratex
Operating Plan
•Forecast•Resource Requirements•Dashboards•Budgets
2
Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284
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EXAMPLE OF OSM REFERENCE MODELOSM
OBPM
PMOSt
race
tra®
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OSM
OBPM
PMO
OFFICE OF BUSINESS PROCESS MANAGEMENT
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WHAT IS BPM?
خدمات العمالء اإلدارة المالية اإلدارة القانونية إدارة االئتمان الشؤون اإلدارية
اإلدارة الرئيسية
إقراض العمالء
1إجراء فرعي
3إجراء فرعي
2إجراء فرعي
OSM
OBPM
PMO
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WHAT IS OBPM? OSM
OBPM
PMO
“The Office of BPM is a mechanism that isused to coordinate BPM initiatives anddeliver the related benefits throughout theorganization”
AlKharashi, B., Tregear, R. et al. 2011. Establishing the Office of Business Process Management. Leonardo Consulting,Canberra.
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OSM
OBPM
PMO
WHAT DOES OBPM DO?
Based on BPTrends Methodology, Boston
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OSM
OBPM
PMO
EXAMPLE OF BPM FRAMEWORK
BPTrends Associates BPM Methodology
BPTrends Methodology, Boston
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OSM
OBPM
PMO
EXAMPLE OF OBPM REFERENCE MODELPr
oce
tra®
Translate Strategy
Into Processes
Gather and Analyze
BPM Demands
Define BPM Projects
Portfolio
Plan prioritized
BPM Projects
Manage BPM
Projects & Portfolio
Disseminate BPM
Results and Culture
BPM Projects BPM Results
SUPPORT PROCESS MANAGEMENT SUPPORT PROCESS IMPROVEMENT
MANAGE BPM STRATEGY
BPM Demands
Strategic
Demands
Administer BPM methods
and tools
Administer BPM Roles and
Responsibilities
Administer BPM Services
Portfolio
Operational
Demands
1. Understand Project
2. Analyze Process
3. Redesign Processes
4. Coordinate Process
Change Implementation
5. Roll Out Redesigned
Business Process
Educate and Train on
Process Management
Maintain Process
Architecture & Repository
Support Performance
MeasurementMeasure Process Maturity
Support Continuous
Improvement
SUPPORT THE OFFICE OF BPM
Maintain Process
Improvement Methodlogy
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PROJECT MANAGEMENT OFFICE
OSM
OBPM
PMO
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WHAT IS PM? OSM
OBPM
PMO
“Project is a temporary endeavor undertakento create a unique product, service or result.”
“Project management, then, is theapplication of knowledge, skills andtechniques to execute projects effectivelyand efficiently”
Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4.
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WHAT IS PMO?
“Project Management Office is anorganizational body or entity assignedvarious responsibilities related to thecentralized and coordinated managementof projects under its domain”
Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4.
OSM
OBPM
PMO
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WHAT DOES PMO DO? OSM
OBPM
PMO
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WHAT DOES PMO DO? OSM
OBPM
PMO
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Q1: WHAT IS THE ROLE OF EACH UNIT?
Q2: HOW CAN THEY WORK TOGETHER?
OSM
OBPM
PMO
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COLLABORATION,NOT COMPLETION