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اء ي ز و الأ ل ي م ج لت و ا احة ي س ل هد ا ع مTourism, Beauty and Fashion Institute ودة ج ل ا ا;pma&دازة ب ت مكQuality Management Office دل ل ي راءات ج& ا ودة ج ل اQuality Procedure Manual ودة ج ل ا دازة& م ا ا1 ظ نISO 9001:2008 الأ;pma&صداز5 ث ل ا5 ي ل ا ر مب ف و ن2010 1 ISO 9001:2008 QPM – Version 3 :NOV, 2010 ع ي م ج وق حق الأ;pma&صداز و ع ي لط ا و خ س لن ا و ع ي وز ت ل ا ة1 وظ جق م لدى ب ت مك S ا;pma&دازة ودة ج ل ا هد ع م ب احة ي س ل ا و ل ي م ج لت ا و اء ي ز الأ ل ي ل د راءات ج& ا ودة ج ل ا صداز& الأ5 ث ل ا5 ي ل ا ر مب ف و ن2010

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  1. 1. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20101ISO 9001:2008 QPM Version 3 :NOV, 2010 ISO 9001:2008 / : / : 1020
  2. 2. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20102ISO 9001:2008 QPM Version 3 :NOV, 2010 2 / 3 / 2008 ISO 9001:2000 7 / 12 / 2009 ISO 9001:2008 9 / 11 /2010 ISO 9001:2008 / / / /
  3. 3. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20103ISO 9001:2008 QPM Version 3 :NOV, 2010 ( Plan )QP : P5.9 26 QP : P1 5QP : P5.1028 QP : P1.1 5QP : P6 29 QP : P1.2 5QP : P6.1 29 QP : P1.3 6QP : P6.2/ 29 QP : P1.4/ 7QP : P6.3 31 QP : P1.5 9QP : P6.4 31 QP : P1.6 9QP : P6.5 33 QP : P2 10QP : P7 34 QP : P2.1 10QP : P7.1 34 QP : P2.2 10QP : P7.2 35 QP : P2.3 11QP : P7.335 QP : P2.4 ) (11QP : P7.4 36 QP : P2.5/ 12QP : P7.5 36 QP : P2.613QP : P7.6 37 QP : P2.7 15QP : P7.7 37 QP : P3 16QP : P8 38 QP : P3.1 16QP : P8.1 38 QP : P3.2 17QP : P8.2 /38 QP : P3.3 18QP : P8.3 39 QP : P3.4 ) (18QP : P8.4 39 QP : P3.5 19QP : P8.5 40 QP : P3.6 19QP : P8.6 40 QP : P4 20 ( Do ) QP : P4.1 20QP : D1 41 QP : P4.2 21QP : D1.1 41 QP : P4.3 21QP : D1.2 41 QP : P5 22QP : D1.3 42 QP : P5.1 22QP : D1.4 42 QP : P5.2 22QP : D1.5 43 QP : P5.3) ( 23QP : D2 43 QP : P5.4 23QP : D3 44 QP : P5.5 24QP : D3.1 44 QP : P5.6 25QP : D3.2 45 QP : P5.7 25QP : D3.3 46 QP : P5.8 26QP : D3.4 46
  4. 4. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20104ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : D4 47QP : C3 63 QP : D4.1/ 47QP : C3.1 63 QP : D4.2 48QP : C3.2 63 QP : D5 48QP : C3.3 64 QP : D5.1 48QP : C3.4) ( 64 QP : D5.2 49QP : C3.5 65 QP : D5.3 50QP : C3.6 65 QP : D6 51QP : C3.7( )66 QP : D6.1 51QP : C4 66 QP : D6.2 51QP : C4.1 66 QP : D6.352QP : C4.2 67 QP : D7 53QP : C5 67 QP : D7.1 53QP : C5.1 67 QP : D7.2 54QP : C5.2 68 QP : D8 55QP : C5.3 68 QP : D9 56QP : C5.4 69 QP : D9.1 56 ( Act ) QP : D9.2 56QP : A1 ) (70 QP : D1057QP : A2 70 QP : D11 57QP : A3 71 QP : D1258QP : A3.1 71 ( Check )QP : A3.2 /71 QP : C1 59QP : A3.3 72 QP : C1.1 59QP : A4 73 QP : C1.2 59QP : A4.1 73 QP : C2 60QP : A4.1.1 73 QP : C2.1 60QP : A4.1.2 73 QP : C2.1.1 60QP : A4.1.374 QP : C2.1.2 61QP : A4.2 75 QP : C2.1.3 61QP : A4.3 76 QP : C2.2 62 QP : C2.2.1 62 QP : C2.2.2 62 QP : C2.2.3 62 QP : C2.2.4 62
  5. 5. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20105ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P1 QP : P1 QP : P1.1 QP : P1.2 1.: ( ) ( .) 2. ( ) . 3. ( ) . 4. . 5. . 6. . -TBFI F01 1. / ( ). 2. . 3. / . 4. . 5.. / : . : . / : / . ) (: / .
  6. 6. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20106ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P1 QP : P1 QP : P1.3 ) ( : P1.3 1. : . 2.: . 3. : 4 ) ( . 4. :6 ) (. 5. 14 30-35 . 6. )(: 101/1/2008 101: XXX : = 4 )( XX : ( 4( ) 3) ( ) ( .) 1- :1 =2 = 2008- 2008/2009. 7. . / 8. . 9. QP:P2.6. 10. QP:P2.6. 11. GTZ. 12. . 13. . 14. GTZ. 15. . 16. . /
  7. 7. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20107ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P1 QP : P1 ) ( : P1.3 / QP : P1.4 17. . 18. . 1./ : . 2 . : 3. 3. ) ( 14: 102 == = = = 102-/ 1099 : 1019 2029 3039 4049 5059 6069 . 100999 : 100199 200299 300399 400499 500599 . : : - -/ -/ - -
  8. 8. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20108ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P1 QP : P1 / ) ( QP : P1.4/ ) ( QP : P1.4 4./ : . 5. GTZ ( ). 6 . . 7. ( ) . 8. / . 9. GTZ ( ) . 10. . 11. )/ / (. 12. / . 13 .GTZ ./ / / / 14. . 15. / . 16. . 17. / . 18. . 19. / . / / / -TBFI Q19 : / / . :/ / . :/ / .
  9. 9. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 20109ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P1 QP : P1 QP : P1.5 / QP : P1.6 1. : a. . b. . c. . d. . e. . 2. : a. / . b. / . c. / . 3./ : a. . b. . c. . 4. . 5 . . / / 1. /: a. b. c.) ( d. e. f. g. h. i. j. 2. / . 3. /.) ( 4./ /. 5. /. 6.) ( / . / / / / / : . /: / .
  10. 10. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 201010ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P2 QP : P2 QP : P2.1 QP : P2.2 1. . 2. . 3./ . 4. . 5.. 6. . 7. . -TBFI 01Q -TBFI Q17 1. : 2. . 3. . 4. . 5. . 6. . 7. . 8.. 9. . 10.. -TBFI Q17 : . : . : . / : . : . : . /
  11. 11. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 201011ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P2 QP : P2 QP : P2.3) ( QP : P2.4 1. . 2. . 3. . 4.. 5.. 6. . 7. ) (. -TBFI Q16 1. . 2. . 3. : a.. b. . c.) / ( . d.. e. . f. . g. . h. . i.. 4. ( ) . 5. . 6 . : a. b. -TBFI Q16 : .
  12. 12. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 201012ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P2 QP : P2 ) ( ) ( QP : P2.4/ QP : P2.5 c. d. e.) ( f. g. h. i. j. k. l. m. ) ( 7. . 8. /. 1. / . 2. / . 3./ . 4. / . 5. / . 6./ / . 7. / / . 8. / / / . 9. /. / / / ) ( : . :/ / .
  13. 13. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 201013ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P2 QP : P2 QP : P2.6) ( QP : P2.6 1. . 2. . 3.: a. ( :) QP : P2.4 b.: - ( ) / ) (- ( / 34 .) / c.: - . -TBFI Q16 d.: - GTZ . e. /: - / - / . f.:// - / / - . g.: - / /
  14. 14. Tourism,Beauty and Fashion Institute Quality ManagementOffice Quality ProcedureManual 201014ISO 9001:2008 QPM Version 3 :NOV, 2010 QP : P2 QP : P2 ) ( QP : P2.6) ( QP : P2.6 / - . h.: - - . i.: - -. j.: ) ( - / - . k. : - .