© ABB Group April 18, 2023 | Slide 1

IntroductionDoing Business Online with ABB

GFIS Commerce Applications

© ABB Group April 18, 2023 | Slide 2

About GFIS Application Operations

ABB Group Function Application Operations offer professional operational services for group and global applications. Examples of operational services include:

Functional support provided by service desk

Maintenance and development Management by Applications Operations

Operations Management utilizing shared infrastructure, standardized tools and processes

Objective is to make application ownership, management and operations easy for the businesses

Operational processes and procedures are based on de-facto standards as Information Technology Infrastructure library (ITIL, British standard institute) and Microsoft Operations Framework (MOF)

Services are offered on demand and relevant services for each application are agreed upon between application owner/process owner and Application Operations, confirmed via SLA (Service Level Agreement) or OLA (Operations Level Agreement)

ITIL processes

Microsoft Operations Framework

© ABB Group April 18, 2023 | Slide 3

About GFIS Commerce Applications

Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results.

BOL - Business Online

POL - Parts Online

OMS - Order Management Services

In scope SOX since 2006

eRepair - Repair Process (Added to Portfolio in 2009)

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Business Online - Key Business Drivers

Efficiency in Bid & Proposal process RFQ from customer can be forwarded all the way to factory Quotes built up on RFQs with full tracking of history

Efficiency in the ordering process Price and Order data available in quote, no re-entering of data Orders distribution to each units ERP eliminating double order

entry

Improve customer response time Enable LDUs and Regional Sales office to work more

independent Reuse of content in the demand chain (quote, frame

agreements)

Increased quality of service and supply to customer No mismatch in order content, same in all instances =>

delivered as ordered Customer has complete insight to offering and order status

through abb.com

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Business Online - Functionality Overview

24/7 Access 400,000 Products Extensive Product Search Product Images & Documentation My catalog functionality Company catalog functionality Access to ABB configurators Real-time stock availability Customer Specific Pricing Order Booking Request for Quotation Quotations handling Frame agreements Single Sign-On

Purchase Order Credit Card Payment Options Emergency Order Processing Order Tracking Past Order Details Automated Email Notification Fault Analysis for Repair Orders Warranty, Repair, Exchange and

Refurbished Service Orders Request for Order Change Real Time Shipment Traceability Mobile device connectivity Online approval workflow Instant Messaging

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Business Online - Architecture

Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end

Scope/Processes: Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling

Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc.

ABB Group Applications

Local Units ERP (i.e. OsA Country ERPs)

DivisionApplications

BusinessOnLine

Order Management System

ERPERPERPSU ERP

ERPPU ERP

ABBProducts

ABBLibrary

ProductConfigurator

WebConfigForwarder app

Installed base

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Business Online – Metrics 2008

38.3% higher revenue compared to 2007 (371 MUSD)

10.0% lower orders compared to 2007 (32,000)

3.3% higher order lines compared to 2007 (80,000)

© ABB Group April 18, 2023 | Slide 8