© blr ® —business & legal resources 1403 leadership skills what new supervisors and managers...
TRANSCRIPT
© BLR®—Business & Legal Resources 1403
Leadership Skills
What New SupervisorsAnd Managers Need to Know
© BLR®—Business & Legal Resources 1403
You will be able to:
Identify the qualities of effective leaders
Understand different leadership styles
Build credibility and trust
Use leadership techniques to ensuresuccess
Lead teams effectively
Lead employees skillfully in challengingtimes of change
Session Objectives
© BLR®—Business & Legal Resources 1403
• Guiding people to take appropriate initiative
• The art of getting others to do things you want done
• Inspiring people
• Taking people where they need to be
• A skill that can be developed through hard work
What Is Leadership?• Guiding people to take
appropriate initiative
• The art of getting others to do things you want done
• Inspiring people
• Taking people where they need to be
• A skill that can be developed through hard work
© BLR®—Business & Legal Resources 1403
• Having a vision
• Simplifying and offering solutions everybody can understand
• Empowerment
• “Growing” others
• Lifting aspirations, raising performance, and building beyond limitations
• Having a vision
• Simplifying and offering solutions everybody can understand
• Empowerment
• “Growing” others
• Lifting aspirations, raising performance, and building beyond limitations
What Is Leadership? (cont.)
© BLR®—Business & Legal Resources 1403
Leadership and Power• Commanding and
understanding
• Directing and consulting
• Ordering and asking
© BLR®—Business & Legal Resources 1403
Leadership and Power (cont.)
• Striving and yielding
• Strong and flexible
• Controlling and influencing
© BLR®—Business & Legal Resources 1403
• Good with people
• Motivated
• Competent
• Self-aware
• Good communicators
What Are the QualitiesOf Effective Leaders?• Good with people
• Motivated
• Competent
• Self-aware
• Good communicators
© BLR®—Business & Legal Resources 1403
What Are the QualitiesOf Effective Leaders? (cont.)
•Wise
• Farsighted
• Action-oriented
• Flexible
• Persistent
© BLR®—Business & Legal Resources 1403
• Positive
• Respectful
• Caring and committed
• Credible and trusted
• Goal-oriented
• Positive
• Respectful
• Caring and committed
• Credible and trusted
• Goal-oriented
What Are the QualitiesOf Effective Leaders? (cont.)
© BLR®—Business & Legal Resources 1403
Leadership Styles• Authoritative
• Laissez-faire
© BLR®—Business & Legal Resources 1403
Leadership Styles (cont.)
• Social
• Team
© BLR®—Business & Legal Resources 1403
Building Credibility And Trust• Set a good example
• Keep commitments
• Tell the truth
• Be fair
• Admit mistakes
© BLR®—Business & Legal Resources 1403
Leadership and You: True or False
Effective leaders rely primarily on power
One of the best ways to build credibility and trust as a leader is to set a good example
Strong leaders are feared rather than respected
Effective leaders are self-aware
© BLR®—Business & Legal Resources 1403
Leadership and YouDo you understand:
• What leadership is?
• Balance between leadership and power?
• Qualities of effective leaders?
• Leadership styles?
• How to build credibility and trust?
© BLR®—Business & Legal Resources 1403
• Empowerment
• Motivation
• Delegation
• Accountability
• Participation
• Feedback
• Empowerment
• Motivation
• Delegation
• Accountability
• Participation
• Feedback
Basic Leadership Techniques
© BLR®—Business & Legal Resources 1403
Empowerment• Promote “ownership”
and encourage initiative
• Provide excellent training
• Encourage team action
© BLR®—Business & Legal Resources 1403
Empowerment (cont.)
• Be accessible for consultation
• Share credit and responsibility
• Recognize achievement
© BLR®—Business & Legal Resources 1403
• Create a vision
• Provide clear direction
• Have high expectations
• Set reasonable, achievable goals
• Maintain consistent standards
• Discover and use personal motivators
Motivation
© BLR®—Business & Legal Resources 1403
• Determine the task
• Define the task
• Select the right person
• Explain the task
• Provide support and feedback
• Follow up
Delegation• Determine the task
• Define the task
• Select the right person
• Explain the task
• Provide support and feedback
• Follow up
© BLR®—Business & Legal Resources 1403
• Set appropriate standards
• Make sure employees understand expectations
• Monitor performance
• Provide support and assistance
• Evaluate performance
• Explain what to improve and how
• Set appropriate standards
• Make sure employees understand expectations
• Monitor performance
• Provide support and assistance
• Evaluate performance
• Explain what to improve and how
Accountability
© BLR®—Business & Legal Resources 1403
• Interact with employees daily
• Ask for input
• Involve employees in decision making and problem solving
• Encourage all to speak up
• Reinforce participation
Participation• Interact with
employees daily
• Ask for input
• Involve employees in decision making and problem solving
• Encourage all to speak up
• Reinforce participation
© BLR®—Business & Legal Resources 1403
• Make feedback specific and timely
• Identify what was done well or poorly
• Explain why it is important
• Ask employee for input
• Limit feedback to one issue at a time
• Follow up and provide additional feedback
Feedback• Make feedback
specific and timely
• Identify what was done well or poorly
• Explain why it is important
• Ask employee for input
• Limit feedback to one issue at a time
• Follow up and provide additional feedback
© BLR®—Business & Legal Resources 1403
Leadership Techniques: Make a ChoiceIf you involve employees in decision making, which technique are you using?
If you promote “ownership” and encourage initiative, which technique are you using?
If you create a vision so workers see how they fit in, which technique are you using?
a. Delegation
b. Participation
a. Empowermentb. Feedback
a. Accountabilityb. Motivation
© BLR®—Business & Legal Resources 1403
Leadership Techniques Do you understand:
• Empowerment?
• Motivation?
• Delegation?
• Accountability?
• Participation?
• Feedback?
© BLR®—Business & Legal Resources 1403
Leading Teams • Create the right
atmosphere
• Set goals and build commitment
• Encourage participation and promote cooperation
• Provide support
• Maintain communication
• Resolve conflicts
© BLR®—Business & Legal Resources 1403
Leading in Times of Change• Appreciate the
value of change
• Be willing to try new approaches
• Develop an appetite for challenges
• Help employees understand change
• Become a lifelong learner
© BLR®—Business & Legal Resources 1403
Key Points to Remember The most effective supervisors and managers are always skillful leaders
Leadership skills help you motivate and guide workers to perform at their best
Good leaders develop loyal and productive employees who make important contributions to the organization
Leadership skills can be learned and developed