CentralisedAGS Models

Complete GDS in-house and email an online link to complete the CEQ

Complete the GDS in-house and mail a hardcopy CEQ form

Reminder calls to complete the AGS either online or hardcopy

Several institutions use their own 3rd party telephone data collection supplier

GCA centralised telephone service

Different Uses of the Telephone for AGS

Assist institutions collect both GDS and CEQ/PREQ data to achieve 50% response rate

Provide a standardised service for quality assurance purposes for all participating institutions

Economies of scale whereby multiple institutions working together can receive a reduced per-interview cost

Why is GCA Offering this Service?

How Does the Centralised Telephone Data Collection Process Work?

Three institutions participated in the centralised telephone service for the October 2010 survey round

Two fieldwork periods:◦December 2010◦ February 2011

Total of 1,593 telephone interviews were conducted for all three institutions

October 2010 Round Summary

Used to monitor telephone interviewing progress by institution and GCA:

◦ Number of daily interviews completed◦ Interview length◦Quotas (‘soft’ and ‘hard’)◦ Detailed performance of telephone call outcome

Daily Fieldwork Report

Institutions 2 and 3 reached the targeted number of interviews

Due to lack of qualifying sample, Institution 1 did not reach their targeted number of interviews

October 2010 Telephone Interviews

Target

number of interviews

Interviews achieved

Telephone Sample Items

Sample/ Target

interviews ratio

Institution 1 400 293 973 2.4 Institution 2 800 800 2149 2.7 Institution 3 500 500 1859 3.7 TOTAL 1700 1593 4981 N/A

Sample fields initially supplied by the institution Output file contains all AGS questions Can arrange for the data to be coded if required Final data output checked by GCA before it is provided

to institutions

Final Telephone Output File

There are 3 participating institutions this survey round Two institutions have core CEQ scales, with the third

institution having core CEQ scales + one optional scale Telephone fieldwork began 29 June for a 3 week period Total of 3,000 interviews to be conducted

April 2011 Telephone Service

April 2011 Progress Update

Institution 1 revised target number of interviews during fieldwork

* As at close of interviewing Thursday 14 July, 2011

Target number of interview

Interviews achieved so

far...*

Telephone Sample Items

Sample/Target interview ratio

Institution 1 800 631 1,827 2.3Institution 2 1,200 978 3,828 3.2Institution 3 1,000 679 2,407 2.4TOTAL 3,000 2288 8,062 N/A

GCA centralised telephone service designed to assist institutions reach 50% response rate for GDS+CEQ and PREQ

3 institutions participated in October 2010 round and 3 in April 2011 round

For more detailed information see ‘Telephone Service Summary’ paper released April 2011

Summary