different health care systems private health care facilities government agencies voluntary or...
TRANSCRIPT
Health Unit Coordinator Procedure
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1:2/1:3/1:4 HEALTH CARE SYSTEMS
Different Health Care Systems Private health care facilities Government agencies Voluntary or nonprofit agencies
Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED.
HEALTH UNIT COORDINATORThe Health Unit Coordinator Program prepares students for a non-clinical career in healthcare
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Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED.
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HEALTH CARE DELIVERY SYSTEM Hospitals Long-term care facilities (LTC or LTCF) Medical offices Dental offices Clinics Optical centers Emergency care services
Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED.
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HEALTH CARE PAYMENT PLAN Health insurance plans Health maintenance organizations (HMO) Preferred provider organizations (PPO) Medicare Medicaid Worker’s Compensation U.S. government plans
Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED.
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INSURANCE TERMINOLOGY Deductible Co-insurance Co-payment Preferred provider Monthly fee or
premium Managed care
Copyright © 2004 by Thomsom Delmar Learning. ALL RIGHTS RESERVED.
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EMPLOYMENT IN HEALTH CARE FIELD Growth – one of the largest and fastest
growing industries in the United States Employment opportunities – employs over 10
million workers in over 200 careers Expenditures – it is a two billion dollar per day
business and growing
THE NURSING DEPARTMENTS MED-SURG TELEMETRY NEWBORN
NURSERY POST-PARTUM MATERNAL CHILD NEWBORN ICU LABOR AND
DELIVERY SURGERY PACU
NICU SICU MICU CCU CVICU INTERVENTIONA
L RADIATION AMBULATORY
CARE
NURSING SERVICE ORGANIZATION
Although planning is the key to effective management,
the organizational structure furnishes the formal framework in which the management process takes place
. The organizational structure should provide an effective work system
, a network of communications
, and identity to individuals
and the organization and should consequently foster job satisfaction.
The organization contains both formal and informal structures
CNO
COMMUNICATION DEVICES question correct note audio
Cell Phone wireless phone tha may be
carried by some hospital personnel and doctors
Computer an electronic machine that
is capable of accepting processind & retrieving info
Computer on Wheels a computer on a cart with
wheels that can be taken into patients room
COW
Copy Machine a machine that is used to
make duplicates of typed or written materials
Cursor fax Machine telecommunication device
that transmit copies of written material over the tele
computer terminal
combination of three components; keyboard, viewing screen, printer
CONT’D Keyboard computer component used
to type info into the computer label printer machine that prints patient
labels from info entered into computer
Locator a small tracking device worn
by nursing personnel Menu list of options that is
projected on the viewing screen of the computer
Modem device that enables a
computer to send and recieve datat over regular phone line
patient Call System Intercom
Device used to communicate between the nurses' station & patient rooms
Pen Tab or Table PC computer that may be
removed from its base that can be taken into patients room
COMMUNICATION DEVICES CONT’D) Veiwing Screen computer component
taht displays information resembles a tv Login User Name
Password
Remember Me
Reset Password
Pneumatic Tube System system in which air pressure
transport tubes carrying supplies and requistions
Pocket Pager small electronic device that
when activated by entering a series of #s
shredder machine located in most
nursing stations that shreds confidential material
Tower system unit of the computer;
houses internal components
COMMUNICATION DEVICES CONT’D)
Doctors' Roster alphabetical list of names telephone
numbers and directory of physician & staff
Document management System computer system used to track and
store electronic documents or images
Document Scanner document used to transmit images
of paper documents/pics to be entered into EMR
Downtime Requisition a requisition that is used to
process info when the computer is not available
Dumbwaiter a mechanical device for
transporting food or supplies between hospital floors
E-mail method of sending and
receiving messages via the computer to anyone with email
electronic mail
COMMUNICATION DEVICES CONT’D) flashing indicator on computer
screen that is used to indicated info received
Doctors' Roster alphabetical list of names
telephone numbers and directory of physician & staff
Document management System
computer system used to track and store electronic documents or images
Document Scanner document used to transmit
images of paper documents/pics to be entered into EMR
Downtime Requisition a requisition that is used to
process info when the computer is not available
Dumbwaiter a mechanical device for
transporting food or supplies between hospital floors
E-mail method of sending and
receiving messages via the computer to anyone with email
electronic mail flashing indicator on computer screen that is used to indicate info received
TELEPHONE ETIQUETTE
TELEPHONE ETIQUETTE Clear Your Mind
Prepare Your Phone Voice
Prepare to Offer Your Standard
Greeting
Be Prepared Before You Respond
The Phone Call and the Customer
Treat the Caller with Respect
TELEPHONE ETIQUETTE (CONT’D)
Problem Callers
Alternative Dialogue
Screening Calls
Placing Callers on Hold
Transferring Calls
Taking Messages
Voice Mail
What’s In It for Me