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Five-Day DeliveryTransition Management

Status

Five-Day DeliveryTransition Management

Status

Sam PulcranoMailers Technical Advisory Committee -- November 18, 2010

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MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEPGAO Report (Jan.)

PRC – Initial Briefs Due (10/15) / Final Briefs Due (10/21)

ImplementationPost-PRC Planning

Pro

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FDD Timeline

IT Systems R4 (4 Work Streams)

Interrogatories

~six months

PRC Filing

Deadline to File Interrogatories (8/18)

Ready to Launch

Congressional Approval (TBD)

Formal Union notifications30/60 days prior

FDD validation

Manual/HB Updates Draft Updates Due to LR

LR Review

Current Date Line

Five DayPre-PRC

• Customer communications• IT live testing• Equipment modifications & possible redeployment• Employee communications & training• Updates to sales collateral

• Complement adjustments• Route adjustments

PRC Field Hearings

Five Day LaunchTBDCorp. Pub. Edits

LR Review Complete

FDD Service Calculator Calculator Complete

IT Systems R3 (1 Work Stream)

IT Systems R2 (4 Work Streams)

IT Systems R1 (18 Work Streams)

Updates Finalized

R1 Complete

R2 Complete

R3 Complete

R4 Complete

Implementation Plans

Operations Capacity Modeling

Communication/Ad Plans

Response to GAO (11/8)

IT Systems R5 (4 Work Streams) R5 Complete

PRC – Hearings for Cross-Examination of Intervener Witnesses (9/13-9/16)

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PRC – Advisory Opinion

PRC – Filing of USPS Rebuttal Testimony (9/23)PRC – Hearings for Cross-Examination of USPS Rebuttal Testimony (10/4)

Pre-Approval Planning

Area-Level Planning Area Guidebook Complete

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Implementation Planning Timeline

8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 10/18 10/25 11/1 11/8

Consolidation FinalizationGap Assessment and Re-baselining

INPUTS:•Existing FDD workgroup materials•Global Postal Industry Operating Model

FDD TMO Kick Off (complete 8/10)

Implementation Plan Ready for Submission to

GAO & Sr. Mgmt10/15/2010

INPUTS:• Draft gap assessment• Re-baselined implementation plans for each workstream• Baseline USPS processes by workstream

Review existing plans and identify gaps Integrate the plans together Resolve issues, fill remaining gaps, and obtain sign-off for final plan

Mid-Point Review (Bolger 9/16)

INPUTS:•Draft Integrated Implementation Plan•Integrated USPS Operating Model / Impact Assessment

KEY ACTIVITIES:•Initial support sessions / checkpoints with implementation plan owners•Validate Operating Model with plan owners

OUTPUTS:•Draft gap assessment•Re-baselined implementation plans for each workstream•Baseline USPS processes with impacts by workstream

OUTPUTS:• Draft Integrated Implementation Plan for submission to Senior Management• Comprehensive implementation plans with for each workstream • Draft Integrated USPS Operating Model / Impact Assessment

KEY ACTIVITIES:•Continue support sessions / checkpoints with implementation plan owners •Facilitate compilation of individual workstream plans to consolidated FDD implementation plan

KEY ACTIVITIES:• Finalize compilation of workstream

plans to consolidated FDD implementation plan

• Final VP sign-off of Integrated Implementation Plan

OUTPUTS:•Final Integrated Implementation Plan for submission to GAO•Final USPS Operating Model / Impact Assessment

Checkpoint #1

Checkpoint #2

Submission to GAO

11/8/2010

Final Implementation Plan Review

Session10/21/2010

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FDD Implementation Plan Owners & Reviewers

Work Group Implementation Plan Section Implementation Plan Owner(s) VP / Review Authority 1

Delivery Work Group City Delivery P. Knoll, V. Rouse Granholm

Rural Delivery J. Boldt Granholm

HCR and Contract Delivery B. McKain Brownell

Post Office Operations Work Group

Post Office Operations A. Raney Granholm

Network Operations Work Group

Mail Processing Operations E. Lichorat Williams

Transportation F. Rigel Williams

BMEU and DMU Operations A. VanGorder, L. Zalewski Mehra

Maintenance and Engineering A. Hall Sigmon

Global Business R. Middlebrooks Shah

Service Performance Measurement M. Clarke, R. Creamer, E. Ryan Killette

Facilities U. Tamaskar No FDD Impacts / No Implementation Plan

Communications Work Group

Communications G. McKiernan, T. Knupp Betman

Mailing & Shipping Services Work Group

Advertising J. Carrier Vogel

Consumers & Small Business Mgmt M. Clarke, D. Nichols, P. Mason, G. Thuro, S. Felix

Vogel

Customer Account Mgmt T. Knupp Plonkey

Retail Equipment K. Mastervich Healy

Retail Partners D. Kelly Healy

Express and Priority Mail K. Key Tasks Integrated into Other Plans / No Separate Implementation Plan

Human Resources / Labor Relations Work Group

People Movement Plan B. Brenker, A. Moore, M. Gandhi Giannoni-Jackson (HR), Tulino (LR)

Training T. Link LaChance

Manuals A. Moore, K. Coleman Tulino

IT and Finance Systems Work Group

IT M. Goldman Edgar

Finance R. Langevin DeVito1 Additional Reviewers (Products): Steve Monteith (Transactions and Correspondence), Tom Foti (Marketing Mail), Nan McKenzie (Special Services), Gary

Thuro (Marketing Retail), Karen Mastervich (Retail Systems / POS)

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Work Groups for Implementation Planning

Delivery 1Work Group Lead: Van Rouse

City DeliveryRural DeliveryHCR and Contract Delivery

Post Office Operations 2Work Group Lead: Annette Raney

Post Office Operations

Network Operations 3a/3bWork Group Lead: Ed Lichorat

Mail Processing OperationsTransportationBMEU & DMU Operations (incl. FAST)

Maintenance & EngineeringGlobal BusinessService Performance MeasurementFacilities 1

Communications 4Work Group Lead: Gerry McKiernan

Communications

Mailing & Shipping Services 5Work Group Leads: Bob Michelson & Terry Knupp

AdvertisingConsumers & Small Business ManagementCustomer Account ManagementRetail EquipmentRetail PartnersExpress & Priority Mail 2

Human Resources / Labor Relations 6Work Group Leads: Mangala Gandhi & Alan

Moore

People MovementTrainingManuals

IT and Finance Systems 7Work Group Lead: Mike Goldman

IT Finance

¹Facilities has no FDD Impacts / No Implementation Plan

²Express & Priority Mail tasks will be distributed into other Operations plans / no separate Implementation Plan

New Workstream

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Manual and Handbook Updates Summary

VP Total IdentifiedUpdates Needed

Updates Completed

Provided to LRFinalized Between LR

and OriginatorLR Review

Completion Date

Corporate Publishing Scheduled

Completion Date

Pritha Mehra 1 0 0 0 0 10/1/2010 1/1/2011

Vince DeVito 5 1 1 1 1 10/1/2010 1/1/2011

Joe Corbett 6 5 5 5 5 10/1/2010 1/1/2011

Dean Granholm 13 11 11 11 11 10/1/2010 1/1/2011

Deborah Giannoni-Jackson

5 3 3 3 3 10/1/2010 1/1/2011

Kelly Sigmon 2 0 0 0 0 10/1/2010 1/1/2011

David Williams 39 10 10 10 10 10/1/2010 1/1/2011

Maura Robinson 3 2 2 2 2 10/1/2010 1/1/2011

Susan Brownell 2 1 1 1 1 10/1/2010 1/1/2011

Total 76 33 33 33 33

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Legend & Notes

FDD IT Status

Sales and Marketing

Human Resources

FinanceShipping

and Mailing

User Applications

& Reports

Customer Relations

Network Operations

Delivery and Retail

1 PTS

1 PPR

*FAST

*SASP

CSCMRural Route Evaluation

System

Rural Timekeeping

RTACS

eFLASH

Payroll Accruals

Carrier Pickup

SDC

WebFarmHold Mail

Redelivery

Rate Calculators

Mail and Image

Reporting System

Web End of Run

MTEL

Variance

Mail History Tracking System

1 RRSS

AVUS

DOIS

CSDRS

CPC-EOR

CPMS

DDM

IRT

POS

CARS

APC

*PostalOne!

Engineering

SPS

2 RRSS

2 PPR

2 PTS

Inform Customer 90 Days Prior to Delivery

Implementation Complete

Future

EDW

Build in Progress

CAT in Progress

Release in Progress

Requirements In Progress

SASP, FAST, PostalOne!, PTS Phase 2

Carrier Pickup, RRSS (Phase 2), PPR (Phase 1 Fix)

DOIS, DDM

APC, CARS, POS

SDC, PTS (Phase 1), CSCM, MTEL, WebEOR, MIRS, CSDRS, CPC-EOR,

RRSS (Phase 1), CPMS, Rate Calculators, Hold Mail, Redelivery, AVUS, IRT

SPS – Sort Program Generation

WebFarm, Variance, Mail History Tracking System, EDW

PPR (Phase 2)

Engineering

1 PTS, PPR, RRSS Phase 1 Implementations2 PTS, PPR, RRSS Phase 2 Implementations* Implementation Date 6/19/2011

Work On Hold Until Congressional Approval

Rural Route Evaluation System, Rural Timekeeping RTACS, eFlash, Payroll

Accruals,

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FDD Area-Level Planning Core Team

Functional Area Functional Representative

Operations Functions

Delivery Phil Knoll, Van Rouse

Post Office Operations Annette Raney

Mail Processing Operations Ed Lichorat

Transportation Freemont Rigel

BMEU and DMU Operations Alice VanGorder

Enablement Functions

Communications Gerry McKiernan, Terry Knupp

Human Resources Mangala Gandhi

People Movement Bob Brenker, Debra Mills

Products & Services Karen Key

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11/8/10 11/15 11/22 11/29 12/6 12/13 12/20 12/27 1/3/11 1/10 1/17 1/24 1/31 2/7 2/14

FDD Area-Level Planning Schedule

FinalizationIntegrationImpact Analysis

OUTPUTS: Inventory of FDD-impacted functions

and processes at the Area level Outline of Area FDD Implementation

Guidebook, including sections/chapters and key topics (for MOS Meeting 11/30 - 12/1)

Updated HQ implementation plan (ongoing)

OUTPUT: Draft Area FDD Implementation Guidebook developed with HQ

Core team and representatives from SW & PA Areas Updated HQ implementation plan (ongoing)

OUTPUTS: Final Area FDD Implementation

Guidebook Final Updated HQ

Implementation Plan

Area MOS Meeting11/30-12/1

Kickoff Meeting11/9

Final Area-Level Guidebook Briefing

Date TBD

Kickoff

Transition Checkpoint (Analysis to Integration)

Distribute draft Guidebook for Area InputWeek of 1/31

KEY ACTIVITIES: Identify Area-level FDD-impacted functions and processes (HQ Core

Team) Create outline and key topics by section for Guidebook (HQ Core

Team) –for MOS Meeting 11/30 - 12/1 Complete impact assessment of HQ Implementation Plan using

products and services catalog If any – Identify additional detail related to functional workstreams,

products / services, or IT systems to enhance HQ Implementation Plan

Area-Level Guidebook BriefingDate TBD

Transition Checkpoint (Integration to Finalization)

KEY ACTIVITIES: Distribute draft Guidebook

to all Areas for input and integrate feedback received –weeks of 1/31 - 2/15

Finalize updated HQ Implementation Plan – week of 2/15

KEY ACTIVITIES: Create draft content and checklists for Guidebook (HQ

Core Team) Integrate Areas’ draft content and checklists for

Guidebook (HQ Core Team with Southwest & Pacific Area representatives)

If any – Apply additional detail related to functional workstreams, products / services, or IT systems to enhance HQ Implementation Plan

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