CHAPTER 15, SECTION 1

Restaurant Server Responsibilities

Preparing for service Greeting guests Taking orders Serving orders Creating a friendly atmosphere Closely monitoring guests’ alcohol

consumption Completing service Helping co-workers as needed.

Excellent Team Players

Helping Hosts and Hostesses Greeting and seating guest Answering the phone Communicating when guests are ready to

leave

Excellent Team Players

Helping Bus Persons Removing unneeded table items Clearing and resetting tables Restocking side stations

Excellent Team Players

Helping Kitchen Staff Writing orders neatly and completely Asking thorough order questions Pointing out special or unusual orders Storing used tableware in the proper fashion

Effective Suggestive Selling and Upselling Techniques

Develop a selling attitude. Be enthusiastic. Make food sound appetizing. Ask questions. Suggest personal favorites. Offer a choice. Suggest the unusual. Suggest foods and beverages that

naturally go together. Compliment guests’ choices.

Section 15.1 Quiz

1. Encouraging a guest to order desserts after a meal is an example of _____ selling.

2. Suggesting that a guest order a strip steak that sells for $16.95 rather than a chop steak that sells for $8.95 is an example of _____.

Section 15.1 Quiz

3. Restaurant servers can be excellent team players within a service delivery system. For example, by writing orders neatly and completely, they provide excellent service for:a. Their host and hostess team members.b. Their bus person team members.c. Their kitchen staff team members.

Section 15.1 Quiz

4. Which of the following is a primary task for restaurant servers?a. Serve attractively presented food at the

correct temperature.b. Set up banquet and other functions

promptly and attractively.c. Bus tables and rest them quickly and

efficiently.

Section 15.1

5. When taking guest orders, once the restaurant server has suggested quality items from the menu and encouraged guests to buy additional food and beverages, what should he or she do next?a. Ask for the sale.b. Place the order with the kitchen.c. Serve the beverages.