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Page 1: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 2: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 3: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 4: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 5: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 6: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 7: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 8: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 9: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements
Page 10: What is Quality... · Crosby is best known for his four absolutes of quality management (Crosby, 1984): 2. 3. 4. The definition of quality is conformance to customer requirements

(Source: Quality Assurance in Higher Education- An Introduction by Dr. Sanjaya Mishra)


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