1 a cio’s perspective on it larry schork (408) 406-6909 [email protected]
Post on 20-Dec-2015
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TRANSCRIPT
Outline
About the Speaker
What is IT’s Domain
IT’s Value Proposition
Enablers/Inhibitors
Startups
Case Studies
Looking Forward
About the Speaker - Brief History
Account Manager/Professional Services– Mainframes – COBOL/4GLs
Consulting– Mainframe, Mini, PCs
Senior IT Project Manager – Apple/Sun– Large deployments
– Technology
CIO – Rational/Metricom/Loudcloud/Whoosh
Fundamental Questions
IT, IS, MIS, DP, CIS - ???
Why Does IT Exist?
What Value Does IT Have?
What is IT’s Scope?
Does IT Really Matter?
IT Components
Infrastructure – Data Centers/Servers/Disk/Telephony/PC
Network – Devices/Connections/Remote Offices
Middleware – Mail/Directory/Web
Applications – ERP/CRM/SFA
Internet – Portal/Data Warehouse/Ecommerce
Sales Leads/Opportunities/
Tracking
Contracts/Legal
Billing
SalesOrder
SupplyCloud
Project Kickoff/ProjectResource
Management
Capacity Planning/Forecasting/Reporting/Operations Analysis
DatacenterBuildouts
Finance(AP,AR,GL,
Fixed Assets)Profitabiility
Reports
Projects/TasksManagement
CustomerRollout
Opsware
Business Systems Architecture - Customer Deployment Lifecycle
CustomerInformation
CustomerInformation
Customer 's Order(Services,qty)
Usage
Handover to theNOC
Post Roll outsupport
sf.com
OracleOrderEntry
Spin/Truth
PortalInfranet
Remedyand
ProjectAccounting
Remedy
OracleFAOM
BOM
OraclePO
ServiceCredit Units
DW
Remedy
Requisitions/PO's
Requisitions/PO's
Assets/InventoryInfo from ClearOrbit
and the Scan
TimeSlipsExpenses
(Entered viaOracle Self
ServiceForms)
AccountsReceivable
Remedy
TIBCO
TIBCO
MLC
ChangeRequests,TroubleTicketInformation
Remedy
Marketing?
OracleBOM
OracleInv entory
Quote-To-Order
CustomerInformation
DiCarta
CustomerInformation
Customer Information System/CRM System ?
Billing InfoServicesPurchasedServicesUsed...
DataCenterBOM
TIBCO
TIBCO
Metricom OSSSystem Interaction Diagram
09/15/99
WebBrowser
System
SMSAPI
SubscriberDatabase
SubscriberInfo
JournalFile
TransactionDetails
NameServ erAPI
NameServ erMessages
NameServ erDb
Data File
BillingSystem
Franchise Fee Data/Price List
OracleFinancials
Inv oiceTransaction
Conf irmation
Billing SummaryReport
Log File
On-DemandUplif t
Billing dB
ModemManuf acture
ModemInf ormation
Subscriber Uplif tOption
Log Daemon
SMS to NSReconcillation
NS Import Record Server(Nameserver)
Metricom OSS Architecture - Current Network
`
Houston
Yin
Fahrenheit (Firewall Sof tware)
wwwwww
Local Director
UU.NetPacBell
Yang
The web site resides outside the f irewall.Clients communicate with it v ia SSL connection.
The web serv er communicates back to the Oracledatabase v ia a TCP socket on a port in the f irewall.
The web serv er also communicates to thenameserv er v ia a TCP socket.
Monitoring and statistics
Web ServerStatistics OSS Subscriber Database
Batch transf er host(Prov ides Secure FTP DropBox f or Reseller)
FIREWALL(Protecting MCOM
Network)
internet router internet router
Webserv ers(Support f or Redundancy and Failov er)
Load Balancing
SMS System DB ComponentsOracle DB (Oracle 8i)OSS Stored ProceduresOSS Batch Applications- Process NS Uplif t File- DB Compare OSS/NS- Reseller Batch Transactions- Manuf./Dist. Modem Load
Reseller Access From Internet Using Web Browser
Apache Web Serv erNew Atlanta's Serv let ExecOSS Web PagesOSS Jav a Serv lets - Transact. Proc.OSS JDBC Connection thru FirewallOSS UtilitiesOSS Secure Connection to Name Serv er
T1 Link f rom Santa Clara
Connection established by IP SocketConnection from Servlet Server
ResellersResellers
FS4(Name Server)
Captures Statistics f or webserv er traf f ic.
IT’s Value Add
Business Enabler/Partner
User Empowerment
Cross-Functional Perspective
Driver for Business Process & Change
Customer Service Orientation
Provider of Technology Infrastructure
Enablers
Applications Availability
Technology Improvements
Help Tools – IT & End User
Reduced Costs
Emerging Standards
Knowledge Base
People Skills
Startup Challenges
Business Alignment – No Maturity
Focus – Can Change
Delivery – Aggressive Timelines
ROI – Does it Make Sense?
Staffing – Lack of Resources
Technology – What to Choose?
Infrastructure – Little
Cash
Case Study – Rational SW
Business – Software Company (Rational Rose, Visual Modeller, Clearcase)
IT challenges– Infrastructure/Team/Limited Budget– Growth & Business Integration
Implementation– Resources through Acquisition– CRM Implementation
Results– CRM less than Successful– Infrastructure Outsourced ($18M - $42M)
Case Study – Metricom
Business - Nationwide Wireless Internet Network -
IT Challenges– Limited Systems to Support Business– Skillsets & Process– Engineering
Implementation– RF Design & Deployment Tools– OSS – Required for Funding– Network Support Systems
Results– Successful Deployments– Not Able to Save Company
Case Study – LoudCloud
Business – Managed Service Provider
IT Challenges– Exploding Growth – People, Locations– Matruity– Implosion
Implementation– ERP/Data Warehouse/KnowledgeBase– Support Systems– OSS
Results– Successful Support– OSS Not Deployed – Business Sold
Case Study – Whoosh
Business – Wholesale Broadband Wireless
IT Challenges– Exploding Growth – People, Locations– Maturity– Implosion
Implementation– ERP/Data Warehouse/KnowledgeBase– Support Systems– OSS
Results– Successful Support– OSS Not Deployed – Business Sold
Career Challenges
Outsourcing - Short Term or Long Term
Reduced IT Demand
Competitive Job Market
Complexity
Salary Issues
Ramp
UpperLanding
A/C
PBXBreaker Panels
Build Room
VM
Ceiling Height: 9' 6" AFFFlooring: 6" Raised FloorLighting: Building StandardEmergency Light Fixture: YESBackboard: 3/4" Fire Rated Ply wood, Painted
Customer Name: Metricom, Inc.
Customer Contact: Larry Schork
Customer Address: 333 W. Julian Street, San Jose, CA
Drawing Title: Server Room #329
Revision Date: April 14, 2000
Revision Number: 01
1740 Technology Driv eSuite 340
San Jose, CA 95110P: (408) 441-5000F: (408) 441-5050
Scale: 1/8" = 1' 0"
#6
Dedicated NEMA L5-30 IG 120VAC 30 AMP Outlet
Dedicated NEMA L6-30 IG 208VAC 30 AMP Outlet
2 Dedicated Duplex 110VAC 20 AMP Outlet
#6 Dedicated - Isolated Ground to Mechanical Bus in AC Panel
Quad 110VAC 20 AMP Outlet
Standard Voice/Data Station Drop
Wall Phone - 54" AFF
01 02 03 04 05 06 07 08 09 10
FM200
PacificBell
OC12
PacificBell
M1:3
PacificBell
Cabling
21 22 23 24 25 26 27 28 29 30
A/C
Table
H D DHH
Pre-Action Riser Closet
LowerLanding
11 12 13 14 15 16 17 18 19 20
Storage
D
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#6
#6
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Duplex 110VAC 15 AMP Outlet 12" AFF
#6
#6
#6
#6
#6
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WP
12" Ladder RackEquipment Cabinets
WP
Env . Controls
Env . Controls
N.O.C.6'-0"
45
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Physical TopologyPrivate Backbone
(Rev. 12/4/2001 by vmuir)
MCI DS3
ATT DS3
E1 Local Loop
512Kbps CIR
2 Mbps CIR
2 Mbps CIR
512Kbps CIR
NY Office
UK Office
6 m
bp
s P
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DS
3 L
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512Kbps CIR
wr001.corp
512Kbps CIR
Emmp.LA
Emmp. DS3
AT
T D
S3
E1 T
BD
512Kbps CIR
6 mbps PortDS3 Local LoopVeril ink CSU/DSU 512Kbps CIR
512K
bps C
IR
1.5 mbps PortT1 Local Loop
512K
bps C
IR
1.5 mbps PortT1 Local Loop
wr002.hk
wr001.hk wr002.sac1
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20 mbps PortDS3 Local Loop Veril ink CSU/DSU
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DS3 ATMLocal Loop
ATM/ Frasi FrameRelay (10/ 5 Mbps)
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