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ATS ATS Evaluation Evaluation ProgramsPrograms

The Federal Aviation Administration

Presented By:

Rick Baker

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ATS Evaluation ProgramsATS Evaluation Programs

What is the purpose of an evaluation?

How is an evaluation conducted?

Evaluation Findings?

What does an ATS Unit do with an evaluation?

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What is the purpose of an evaluation?What is the purpose of an evaluation?

Maintain the highest level of service

Standardization

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How is an evaluation conducted?How is an evaluation conducted?

Before the evaluation…

During the evaluation…

After the evaluation…

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How is an evaluation conducted?How is an evaluation conducted?

Before the evaluation…– Notification– Evaluation Packages

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How is an evaluation conducted?How is an evaluation conducted?

During the evaluation…– Inbriefing– Evaluating

» Checklist» Ratings» Is it a problem?

– Daily Briefing– Draft Report– Outbriefing

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How is an evaluation conducted?How is an evaluation conducted?

Evaluating– Operational monitoring

» Evaluators plug-in with controllers» Typical monitor times range from 30-150 hours, depending on

facility size» Adherence to procedures» Safe and efficient operating practices» Observe operational oversight» Discuss observations at evaluation team meeting to determine

trends

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How is an evaluation conducted?How is an evaluation conducted?

Evaluating– Procedures Review

» Are procedures in compliance with regulations?» Do procedures promote safe and efficient movement of

aircraft?» Are procedures current?» Are the procedures being used?» Do controllers understand procedures?

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How is an evaluation conducted?How is an evaluation conducted?

Evaluating– Personnel Interviews

» Can highlight problem areas in a facility» Can be validated through research» Can be an indicator of employees’ commitment to the ATS

mission– Customer Feedback

» Contact air carrier, military and general aviation users» Contact nearby ATS facilities» Solicit feedback on quality of service

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How is an evaluation conducted?How is an evaluation conducted?

After the evaluation…– Outbriefing

» Brief on evaluation findings» Discuss recommendations for correction» Discuss target dates for corrective action» Present ATS Unit Manager with critique

– Final Report» Formal presentation of evaluation findings» Report Format

Sample Report» Due 30 days after outbriefing

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Evaluation FindingsEvaluation Findings

Satisfactory Unsatisfactory Not Applicable Not Observed Not Rated Tracking Control Numbers

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Evaluation FindingsEvaluation Findings Tracking Control Numbers 00-A-XXXX-01U-FE

“00” last two digits of year of evaluation“A” type of ATS unit

A = En-route (ACC) T = Approach (APP) and Aerodrome Control Tower

F = FIC, AFIS, etc.“XXXX” ATS unit identification“01U” item tracking control number and rating

U = Unsatisfactory“FE” type of evaluation conducted

FE = Full unit ATS evaluation DA = Desk audit

FU = Follow-up evaluation SP = Special evaluation

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What does an ATS Unit do with an What does an ATS Unit do with an evaluation?evaluation?

Listen Respond

– Required for all unsatisfactory ratings» Action Plan

» First Response

» Second Response

– Problem correction mandated within a predefined time limit

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