1Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Theme

The convergence of B2B, SOA & BPM technologies has led to the

creation of a new class of software that can drastically improve the

effectiveness of B2B operations

2Entire contents © 2007  Forrester Research, Inc. All rights reserved.

The Convergence Of B2B, SOA, And BPM

Organizational and Geo-political Boundaries

Source: “B2B Integration Trends: B2B Modernization,” December 10, 2007

3Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Enterprise Headquarters Location

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

4Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Enterprise size by revenue

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

5Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Respondent roles

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

6Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Scope of operations

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

7Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Respondent industry/sector

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

8Entire contents © 2007  Forrester Research, Inc. All rights reserved.

How many partners does your business work with?

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

9Entire contents © 2007  Forrester Research, Inc. All rights reserved.

B2B Business Drivers

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

10Entire contents © 2007  Forrester Research, Inc. All rights reserved.

B2B Pain Points

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

11Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Time required to onboard new partners

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

12Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Time to change an integration interface

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

13Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Does your B2B solution use the enterprise integration tool?

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

14Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Reasons for not using enterprise integration tool for B2B

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

15Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Plans for B2B Modernization

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

16Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Proposed timing of B2B improvements?

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

17Entire contents © 2007  Forrester Research, Inc. All rights reserved.

What is your integration tools strategy?

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

18Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Case Study:Electronic Invoicing

19Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Percent of invoices handled electronically

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

20Entire contents © 2007  Forrester Research, Inc. All rights reserved.

What percent of your invoices are handled electronically?

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

21Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Type of integration tools used

Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce

22Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Is there a link between integration success and tools?

• Yes

– Enterprises using comprehensive integration solutions have higher levels of B2B success than those

• Using multiple best of breed integration products

• Relying on custom development for integration

• Why?

– Comprehensive, pre-integrated solutions increase IT’s effectiveness in supporting the business.

• Combined B2B, SOA and BPM platforms

• Model-driven support for process improvements is included

• The vendor assumes maintenance responsibility, leaving more time for IT to support new business requirements

23Entire contents © 2007  Forrester Research, Inc. All rights reserved.

The Convergence Of B2B, SOA, And BPM

Organizational and Geo-political Boundaries

Source: “B2B Integration Trends: B2B Modernization,” December 10, 2007

24Entire contents © 2007  Forrester Research, Inc. All rights reserved.

Recommendations

• Plan for a strategic update of your B2B capability

• Incorporate BPM technology for end-to-end value chain improvements

• Include SOA for enhanced reuse capability

– Plus support for Web services and governance

• Provide support for both EDI and XML

– Both will co-exist for many years to come

• Plan for the future, not the current need