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How the Cloud will impact MSP’s

Rob Peretson

Bob Godgart

… will begin shortly

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How the Cloud will impact MSPs

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Presentation outline

» Robert PeretsonSuccessfulComputerConsulting.com

» Bob GodgartFormer CEO Autotask / Now CEO ChannelEyes.com

» Chris MartinGFI MAX

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What do you see/hear happening today?

» Big trends (affecting IT Support/MSPs?)o Cloudo Huge Growth in Mobile Computing & BYODo OpEx v CapEx

» Are ‘end customers’ talking about cloud or asking for cloud services?

» Are people even aware if/when they’re consuming ‘cloud services’?

(Does ‘Cloud’ hype match the ‘feet on the streets’ experience ?)

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What do you think MSP industry will look like in 3 years?

» Volume of Business

» Declining Hardware/Software Support?

» Technologies supported□ Greater Cloud/Mobile/Communications?

» Manufacturers going direct?

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What new jobs/skills will MSPs need to learn?

» Developer Skills

» Selling & Position Services rather than technology

(What can I do to tool up for the future?)

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Any changes to MSP operations?

» How will MSP’s earn their money?o Introducer feeso Services attach?

o How will MSP’s deal with Cloud Support?

(Deeper Dive into business model changes)

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How will MSPs avoid being squeezed?

» Microsoft going direct?

» More Business Consulting

» Software Integration Services

(If software companies?)

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Question & Answer

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More Information

» Successful Computer Consulting

□ robert@successfulcomputerconsulting.com

□ SuccessfulComputerConsulting.com/GFIwebinar

» ChannelEyes□ bobg@ChannelEyes.com

□ www.channeleyes.com

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MSP Business Management

» Real-world tips and resources

» Videos, webinar recordings,whitepapers, e-books, and more

» Blog articles discussing thelatest topics and techniques

Helping you to:

» Grow your IT support company

» Run your company more profitably

» Deliver fast IT support and increase uptime

» Minimize threats to your business

www.mspbusinessmanagement.com

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THANK YOU