1 human performance improvement process introduction connie johnson
TRANSCRIPT
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Human Performance Improvement Process
INTRODUCTION
Connie Johnson
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Human Performance Improvement Process
EVALUATION
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PHASE V EVALUATIONFORMATIVE - SUMMATIVE - CONFIRMATIVE - META
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Human Performance Improvement Process
FORMATIVE EVALUATION
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PHASE V EVALUATIONFORMATIVE - SUMMATIVE - CONFIRMATIVE - META
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Formative EvaluationWhat it is?
Formative evaluation is judging the work of a program while the program or activities are forming or happening.
When we do It?It involves gathering information during the early stages.
Why do we do it?To determine that your message is clear.To identify if you are achieving your goals.
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What are the objectives?Observe trainee behaviorHave informal talks about the training
activity with the trainees.Give short test to trainees Hold group discussions with trainees to
gain feedback.
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When the cook tastes the soup, that’s formative—When the guests taste the soup that’s summative
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Human Performance Improvement Process
SUMMATIVE EVALUATION
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PHASE V EVALUATIONFORMATIVE - SUMMATIVE - CONFIRMATIVE - META
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Summative Evaluation
Review results of performance interventionIs the performance gap reduced, eliminated, or solved?Does it meet the needs of the organization?
Conducted during implementation phase
Frequently not completed due to:TimeMoneyResourcesManagement support
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Eight steps of Summative Evaluation Identify the decision. Translate the decision into evaluation questions. Summarize the evaluation design. Determine resources needed. Identify evaluation procedures. Outline data analysis. Identify evaluation support requirements. Document and communicate results.
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Human Performance Improvement Process
CONFIRMATIVE EVALUATION
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PHASE V EVALUATIONFORMATIVE - SUMMATIVE - CONFIRMATIVE - META
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CONFIRMATIVE EVALUATION
The purpose of Confirmative Evaluation is continuous improvement. Confirmative evaluation takes a long-term view of the effectiveness, efficiency, impact , and value of the instructional and non-instructional intervention. It is outcome and impact based.
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Confirmative Evaluation
• Continuing Competency
(Job Transfer)
• Continuing Effectiveness
(Organizational Impact)
• Return on Investment
Human Performance Improvement Process
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Human Performance Improvement Process
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Human Performance Improvement Process
META EVALUATION / VALIDATION
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PHASE V EVALUATIONFORMATIVE - SUMMATIVE - CONFIRMATIVE - META
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Meta Evaluation / Validation
Meta evaluation is a quality control process that is applied to the processes, products and results of formative, summative, and confirmative evaluation. It is all about evaluating the evaluation.
Human Performance Improvement Process
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Meta Evaluation / Validation
There are two types of Meta Evaluations:
•Type One
• Type Two
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Meta Evaluation / Validation
• Zoom in on how the evaluation was conducted.
• Validate the evaluation inputs, process, outputs, and outcomes.
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Meta Evaluation / Validation
• Formative, Summative, and Confirmative Processes
• Formative, Summative, and Confirmative Products
• Lessons Learned
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Human Performance Technology (HPT) ModelPerformance Analysis Cause Analysis
Intervention Selection
and DesignIntervention Implementation
and Change
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This concludes our presentation,any questions?
HUMAN PERFORMANCE
IMPROVEMENT PROCESS