1 interaction styles. 2 introduction in order to get a system or a device to do something for us we...
TRANSCRIPT
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Introduction In order to get a system or a device to
do something for us we need to be able to communicate/ interact with that system
There are different was user can do this How do you communicate with your MP3 to
get it to play the music you want to hear? How do you get a the snack or drink that
you want from a vending machine?
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Interaction styles The choice of interaction style will
depend on The type of task The user The environment
It will also depend on the technology and the choice of input and output devices
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The Primary Styles of Interaction Q & A Menu selection Form fill-in Command language Direct manipulation Natural language/Anthropomorphic
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Q & A Simple interaction style Users respond to series of
questions Input is usually Y/N or a particular
single input Print whole document? No of pages to print? No of copies
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Advantages of Q & A Easy to learn Good for novice or casual users Errors can be trapped User is led step by step through
the task
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Disadvantages of Q & A Task has to be clearly defined and
quite narrow Have limited functionality Not sophisticated
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Menu Selection
Employs metaphormetaphor of restaurant menu UsersUsers read list of items; select appropriately
according to task; apply syntax to indicate selection; confirm choice; initiate action; observe effect
DesignersDesigners may need to use careful task analysis to ensure all functions supported conveniently, and that terminology is appropriate and consistent in use
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Advantages and Disadvantages of Menus Advantages
shortens learning curve reduces keystrokes structures decision-making permits use of dialogue-management tools allows easy support of error-handling
Disadvantages imposes danger of deep-nested menu hierarchies may slow frequent users consumes screen “real estate” requires rapid display rate
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Menus Activity How might you structure a menu
for the following options Print in a WP application Selecting a patient from a medical
database To find the price of a particular car
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Form Fill-in
Paper forms can be used as metaphormetaphor (or indeed, template)
UsersUsers see a display of related fields; move a cursor among the fields, and enter data as appropriate
DesignersDesigners need to ensure that users understand field labels, appropriate values and the data-entry method, and are capable of responding to error messages - some user training may be necessary
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Advantages and Disadvantages of Form Fill-in Advantages
simplifies data entry requires modest training makes assistance convenient permits use of form-management tools
Disadvantages consumes screen “real estate”
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Form Fill Activity How can you minimise the risk of a
user entering the date incorrectly in a date field?
How can you make it clear to the user what the mandatory fields are?
What do you think the task structure for getting an on-line car insurance quote should be
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Command Language
Appropriate metaphormetaphor may be military parade ground!
UsersUsers learn syntax; can express complex possibilities rapidly without reading distracting prompts
DesignersDesigners must allow for high error-rates; diversity of possibilities and complexity of mapping from task to computer syntax is hard; user training is necessary
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Advantages and Disadvantages of Command Language Advantages
flexible appeals to “power” users supports user-initiative convenient for creating user-defined macros
Disadvantages poor error handling requires substantial training and memorisation
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Command Language activities For a travel agency airline
reservation and enquiry system how might a command based dialogue system be utilised?
Why do you think this style could be an advantage / disadvantage
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Anthropomorphic/Natural Language Utilises conversational metaphormetaphor Aims to interact in same way that humans Aims to interact in same way that humans
interact with each otherinteract with each other Natural Language - UsersNatural Language - Users speak orspeak or enter
natural language sentences; computer often seeks clarification before beginning task
Anthropomorphic - Recognise gestures, facial Anthropomorphic - Recognise gestures, facial expressions, eye movementsexpressions, eye movements
DesignersDesigners need to understand task domain to narrow range of interpretations to manageable level; design is extremely difficult
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Natural language What would be the advantages of
using natural language for a train ticket enquiry system?
What would be some of the disadvantages?
List 3 applications where it could be a benefit
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Advantages and Disadvantages of Natural Language Advantages
relieves burden of learning syntax Is natural – no need to learn -no training! Can be good for people with physical disabilities
Disadvantages requires clarification dialogue may require more keystrokes/slow prone to errors may not show context is unpredictable Domain areas where it can be used are very limited
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Direct Manipulation
MetaphorMetaphor is of a virtual world representing the “real world”
UsersUsers point at visual representations of objects and actions, carry out tasks rapidly and see immediate results; keyboard control replaced by cursor-motion control devices
DesignersDesigners need to choose appropriate icons and graphics to successfully “immerse” the user - minimal user training indicated
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Advantages and Disadvantages of Direct Manipulation Advantages
presents task concepts visually easy to learn easy to retain permits error avoidance encourages exploration permits high subjective satisfaction
Disadvantages May be difficult for physically impaired Require graphics displays and pointing
devices
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Shneiderman’s Eight Golden Rules of Dialogue Design1. Strive for consistency2. Enable frequent users to use shortcuts3. Offer informative feedback4. Design dialogues to yield closure5. Offer simple error handling6. Permit easy reversal of actions7. Support internal locus of control8. Reduce short-term memory load
Menu selection design guidelines Semantic organisation
sensible, understandable, memorable menus must have logical grouping of logical grouping of options options based on user’s task
single menu is simplest, but options are few (in GUIs radio buttons or check boxes can be
used) binary (Yes/No) menus are a possibility extended menus (multiple pages are more
normal)
Extended menus
Strategies for extended menus include multiple screens multiple screens accessed
hierarchically scrollable “single” windows pull-down menuspull-down menus: lower levels invisible
until accessed from a top menu bar pop-up menuspop-up menus: context-sensitive
availability of option lists
Menu selection guidelines
Use task semantics to group menu options Use “broad and shallow” options rather than
“narrow and deep” Make items brief; show position by numbers,
graphics or titles Use meaningful sequences of items Use consistent grammar, layout, terminology Provide short-cuts (e.g., “hot-key
combinations) Allow jumps to previous menus
Form fill-in design
Meaningful titles - dictated by task, not computer, semantics
Comprehensible instructions brief, jargon-free instructions preferred
Logical grouping and sequencing of fields close as possible to paper form “template”
Visually appealing layout uniform spacing is better than crowded areas
Familiar field-label names and order of entry left-to-right, top-to-bottom but with task logic in mind
Form fill-in: Error handling and feedback Error correction Error correction for individual characters and
entire fields user should not be forced to “complete” data
entry before backtracking to make corrections Clear error-messageserror-messages and on-line help on-line help for
invalid entries Optional Optional and compulsory fields clearly
distinguished Clear completion signalcompletion signal
avoid making completion automatic; explicit confirmation of “finish” is preferable