1 international sos membership helping you manage your health & security risks abroad insert...
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International SOS Membership
Helping you manage your health & security risks abroad
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PRESENTERS NAME
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International SOS membership: what’s in it for you
Services available to you
• Pre-travel
• During travel or assignment
• In an emergency
Q&A - learn more about how your membership can assist you
Why are we all here today?
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EVENT RESPONSE
EVENT RESPONSE Post-incidentPost-incident
IncidentIncident
Pre-incidentPre-incident
RISKMANAGEMENT
RISKMANAGEMENT Post-incidentPost-incident
IncidentIncident
Pre-incidentPre-incident
International SOS MembershipManaging your travel risks
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Global InfrastructureA network that works for you
• 27 assistance centres• 35 clinics• > 1 million cases• 16,000+ medical
evacuations• Global information
centre• 6 regional security
centres• 90+ languages
supported• 68,000+ certified
providers• 50+ million bookings
annually
• 27 assistance centres• 35 clinics• > 1 million cases• 16,000+ medical
evacuations• Global information
centre• 6 regional security
centres• 90+ languages
supported• 68,000+ certified
providers• 50+ million bookings
annually
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International SOS Membership
Pre-departurePre-departure Travel or AssignmentTravel or Assignment EmergencyEmergency
Prepare. Educate. Acknowledge. Assist. Inform. Advise. Recommend. Act.
Helping you manage your travel risks
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International SOS MembershipBefore you leave, prepare yourself
Consider:
•Does your destination have high medical or security risks?
•Is your destination in a remote area?
•Are there multiple destinations on your trip?
•Are you currently taking medication or have a health issue?
•Have you ever been to this destination before?
•Do you speak the local language?
•Is there an active medical or security alert on your destination or on a leg of your journey?
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MEDIUM
VARIABLE
HIGH
EXTREME
LOWIndicate:
• Standard of localmedical care
• Risk of serious infectiousdiseases
Medical risk can vary within country
• Major cities may have lower risk
• Remote areas may have higher risk
Beware of your risk exposureBefore you leave, prepare yourself
Take precautions: The higher the risk, the more precautions you should take before and during your trip.
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MEDIUM
VARIABLE
HIGH
EXTREME
LOW
Beware of your risk exposureBefore you leave, prepare yourself
When preparing for travel, consider not only the risk map, but also how often you travel.
Low Moderate High Extreme
Frequent traveller
(>4 trips a year)
• Visit website
• Sign up for email alerts
• Visit website
• Sign up for email alerts
• Call assistance centre for a travel brief
• Visit website
• Sign up for email alerts
• Call assistance centre for a travel brief
• Visit website
• Sign up for email alerts
Infrequent traveller
(<4 trips a Year)
• Visit website
• Sign up for email alerts
• Call assistance centre for a travel brief
• Visit website
• Sign up for email alerts
• Call assistance centre for a travel brief
• Visit website
• Sign up for email alerts
• Call assistance centre for a travel brief
• Visit website
• Sign up for email alerts
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www.internationalsos.com
International SOS MembershipPrepare yourself before travel
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International SOS MembershipPrepare yourself before travel
Find out about:
Medical Alerts Security Alerts Pre trip medical advice Vaccinations Medical Risk Rating Emergency contact numbers Cultural tips Voltage and plug information Weather
Find out about:
Medical Alerts Security Alerts Pre trip medical advice Vaccinations Medical Risk Rating Emergency contact numbers Cultural tips Voltage and plug information Weather
Sign up for:
• Medical Alerts
• Security Alerts
• Alerts specific to your travel itinerary
Sign up for:
• Medical Alerts
• Security Alerts
• Alerts specific to your travel itinerary
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International SOS MembershipPrepare yourself before travel
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Prepare yourself before travel
Diseaseoutbreaks
Extremeweather
Road and rail infrastructure
problems
Airlines strikes and other
industrial action
Heightened security at
check points
Terrorism threats
Problems or limitations of
medical infrastructure
International SOS Membership
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Member Tips:
• Always carry your International SOS card in your wallet.
• You can call us reverse charges, if necessary.
• Add International SOS to your mobile phone contact list along with your membership number.
Call us anytime, anywhere at any of our assistance centres around the world
Sydney +61 2 9372 2468 Singapore +65 6338 7800Philadelphia +1 215 942 8226 London +44 20 8762 8008
Client Name Membership Type Membership Number
International SOS MembershipPrepare yourself before travel
Save our assistance centre number to your mobile now:
Sydney +61 2 9372 2468 | Singapore +65 6338 7800
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Membership App
• Gives you what you need to make the most of your membership• provides you easy access to our assistance centres and wider global network to
support you wherever you are• keeps you informed of developments at your location
BlackBerryOS 4.5 and higher
iPhoneiOS 4 and higher
Android2.1 and higher
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Remember membership number when you log out
Enter membership number to log in
Introductory video to learn about membership and the App
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International SOS MembershipYour pre-departure medical & security checklist
Visit the International website www.internationalsos.com and review destination medical & security informationVisit the International website www.internationalsos.com and review destination medical & security information
Review the vaccinations I require for my destinationReview the vaccinations I require for my destination
Sign up for email alertsSign up for email alerts
Call the International SOS assistance centre for a travel brief Call the International SOS assistance centre for a travel brief
Have an International SOS membership card in my walletHave an International SOS membership card in my wallet
Program the International SOS assistance centre number into my mobile phoneProgram the International SOS assistance centre number into my mobile phone
Download the membership app to my SmartphoneDownload the membership app to my Smartphone
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Hotel Referral
Directions
Doctor ReferralLost Wallet
Travel-related infections
Threats
Tooth Ache
Can I drink the water?
Flu
Lost WalletCoups
Civil Unrest
Routine issues
Extreme Weather
Can I use the local taxis?
Typhoid Fever
DiarrheaAir Quality
Rural Isolation
Language and cultural barriers
Vehicle AccidentsAirline Delays
Common Travel ProblemsImmigration & Visas
Medical Illness
Assist. Inform.
Staying safe and healthy
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Staying safe and healthy
• 24/7 advice and assistance through 27 assistance centres – medical, security and general travel
• Medical & security information through online country and city guides, security forecasts
• Automatic medical and security email alerts while travelling
• Access to developed standard medical care through 32 International SOS clinics
• Referrals to qualified network of medical and logistical assistance providers
• Access to emergency medical records
• General & emergency medical assistance
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In an emergency
International SOS will:
• Arrange an ambulance • Pay medical fees when approved • Monitor your condition and give advice • Evacuate you to a center of medical excellence • Evacuate you to a safe area • Help with your family • Handle logistics associated with fatalities
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• 24/7 decision and crisis management support
• Activation of Crisis Centre• Deployment of International SOS staff
on site for emergencies and emerging situations
• Help to identify all employees in affected locations
• End to end operational and logistical management of medical or security evacuations stages
• Hospitalisation and medical monitoring
• Liaising with family and employer• Follow through and return to work
assistance
In an emergency
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Darryl found unconscious by colleagues
Experiences seizure on way to ER in Moscow
Incorrect diagnosis and inadequate medical care
Darryl flown to London under supervised care
Wife and children flown from Sydney to be with him
Undergoes three critical surgeries in London
Repatriated via air ambulance to Toronto
Full recovery made
Recovering from a stroke
International SOS membership provides access to superior health providers and logistics services that saved Darryl’s life
Darryl has a stroke while on business
trip to Moscow. Jane, his wife calls International SOS assistance centre
for help >>
Service: International SOS membershipLocation: Moscow, Russia
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Logged into member section on International SOS website
In country guide to health & safety issues
Clear guidance as women traveller
Two months prior received vaccinations
Pre-travel briefing from assistance centre
Advice on hotels, drivers and local logistics
Onsite usage of membership app for BlackBerry
Travel to difficult region made easier with pre-trip assistance and guidelines issued through the Intl.SOS website and assistance centres
Brisbane based lawyer needed assistance to
plan her first trip to Papua New Guinea>>
Service: International SOS membershipLocation: Port Moresby, PNG
Pre-travel advice to difficult places
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Assistance centre answered call within 20 seconds and put him through to English speaking physician
Appointment scheduled on same day with English speaking medical staff
Diagnosis resulted in penicillin allergy detection
Prescription and medication issued
With traveller’s permission and Intl.SOS’ recommendation, flights postponed for return journey to manage risk of further complications
Access to high quality medical assistance and care while abroad and peace of mind that someone is available in local language to assist
New Zealand based marketing director falls ill during week long trip to Paris >>
Service: International SOS membershipLocation: Paris, France
Treating a throat infection abroad
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THANK YOU
Enter your email address here
24/7 ASSISTANCE CENTRE
Sydney +61 2 9372 2468
Singapore +65 6338 7800
www.internationalsos.com
No matter how small your concern may feel, when in doubt, call International SOS for support.