1 netaction netaction customer satisfaction manager by daniels associates inc
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NETactionNETaction™™
Customer Satisfaction ManagerBy
Daniels Associates Inc.
Monday, April 10, 2023
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Objective
Enter Customer Compliments/Concerns Supervisors to Keep Track of:
– History• Date/Status/Type/Customer/Building
– Frequency by Each Customer or Building• Identify Trends for Immediate Corrective Action
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Key Features
Personalized Website with YOUR Company Logo and Advertising
Quick, Fast and Accurate Response Easy to Use Flexible, Personalized Summary, History and
Detailed Reports Administrative Module to Manage:
– Customer/Building Accounts– Customer Security
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RelationshipsAdministrator
Managers
Buildings
Customers
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Enter Customer Concerns
1. Login
2. Select Building
3. Select Type of Compliment/ Concern
4. Enter Description
DONE!
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Enter Compliments/Concerns…
Once You Submit Your Concern, NETaction™ Will:– Provide You with a
Confirmation Code– Email Your Concern
to the Manager
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Manager’s Role
Manager Notified Immediately by Email
Manager Can Change the Status and/or Add Comments
All Changes will be Emailed to the Customer
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Administrator’s Role
Manage Customer Accounts– Add/Modify/Delete or
Enable/Disable– Assign/Remove Building
Access Levels
Manage Buildings– Add/Modify/Delete– Assign/Remove Manager
Access
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Reports – Customer 1. Summary Report
Report Date
Report Criteria
Report Type
Shows a summary of number of Action Items entered for a given period of time. Report has three categories – By Building, By Status and Totals
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Reports – Customer 2. History Report
Report Date
Report Criteria
Report Type
Shows the history of Action Items for the selected period of time. Report could be sorted by Building Name, Type, Status, Date Entered or Date Closed
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Reports – Customer 3. Detailed Report
Report Date
Report Criteria
Report Type
Shows details of Action Items for the selected period of time. Report could be generated for a preferred Building Name, Type, Status, Date and sorted by Building Name, Type, Status, Date Entered or Date Closed
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Reports – Manager 1. Summary Report
Report Date
Report Criteria
Report Type
“By User” table is extra for Managers
Shows a summary of number of Action Items entered for a given period of time. Report has four categories – By Customer, By Building, By Status and Totals
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Reports – Manager 2. History Report
Report Date
Report Criteria
Report Type
“User Name” column is extra for Managers
Shows the history of Action Items for the selected period of time. Report could be sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed
Monday, April 10, 2023
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Reports – Manager 3. Detailed Report
Report Date
Report Criteria
Report Type
Shows details of Action Items for the selected period of time. Report could be generated for a specific Customer, Building Name, Type, Status, Date and sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed
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Technical Details
To Use the Program You Need:– Internet Explorer 5.0 or Higher
To Host the Program You Need:– IIS 4.0– MS Access 2000– A Web Server
Let Daniels Host NETaction™ for You!
Monday, April 10, 2023
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Summary
NETaction Gives Your Customers 24x7 Accessibility
NETaction Keeps Track of History for Years
Actions are Automatically Emailed to Involved Parties
Easy Maintainability Through Administrative Module
Large Variety of Reports
Customizable, Easy-to-Use Front Interface
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Contacts
Contact Daniels Associates:– www.danielsww.com– Phone : 416-291-6022– Toll Free : 1-800-668-7818– Email : [email protected]