1 technical paper #2 ammonia refrigeration management: fine tuning the people machine presented at:...
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Technical Paper #2Ammonia Refrigeration
Management: Fine Tuning the People Machine
Presented at:IIAR 2006 Ammonia Refrigeration Conference & Trade
Show, Reno, Nevada
By:Lawrence F. “Tex” Hildebrand
Vern M. SandersonWagner-Meinert, Inc., Fort Wayne, IN.
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Before you fine tune
your team,
you must fine tune yourself.
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Fine Tuning yourself!
First do no Harm.
If you can’t make the situation better stay out of it!
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Fine Tuning yourself!
Be Positive! Avoid negative phrases
“How are you doing today?”Correct responses: “Great, “Getting better”, “looking forward to the
day”Never:“Horrible”“Back hurts”“Life sucks”
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Fine Tuning yourself!
Be open to suggestion
If you refuse to listen to suggestions, people will stop giving them to you!
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Fine Tuning yourself!
Do not resist change!
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Fine Tuning yourself!
Language!
Always Never
Team Member Subordinate
Leader Boss
Could you? I said!
What do you think? I want …
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Fine tuning your Team!
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Fine Tuning your Team – Hire Right!
1. Hire Spark plugs!
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Fine Tuning your Team – Hire Right!
2. Avoid the Right Person – Wrong Team syndrome!
☀
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Fine Tuning your Team – Hire Right!
3. Bring the cat!
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Fine Tuning your Team – Hire Right!
4. Don’t hire mercenaries!
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Fine Tuning your Team – Home Building!
Work environment = living environment
Total Hours
Work Sleep Commute Home
8,760 2,250 2,555 125 < 3,830
8,760 3,375 2,555 250 < 2,580
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Fine Tuning your Team – Team Building!
Keys to team building:
• Know your team
• Your team needs to know each other
• Let your team know you
• Pirate Mentality
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Fine Tuning your Team – Motivate!
Pride in:
• Company• Work• Accomplishment• Team• System
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Fine Tuning your Team – Motivate!
Enjoyment:
• Task
• Additional Responsibilities
• Voluntary teams / committees
• Company sponsored community events.
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Fine Tuning your Team – Motivate!
Off-time
• Flexible schedule.
• Increased time-off.
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Fine Tuning your Team – Motivate!
Environment:
• Radios• Coffee Pots• Posters• Chairs• Parking spots• Offices
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Fine Tuning your Team – Motivate!
Tools:
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Fine Tuning your Team – Hug!
Take time to congratulate!
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Fine Tuning your Team – Hug!
Discipline ≠ Punish
Discipline = Teach
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Fine Tuning your Team – Invest!
Pay employees prevailing wage +
If you can’t, explain why!
If you can’t long enough they will leave!
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Fine Tuning your Team – Invest!
Training:
Base line. Job Specific / Task Specific. For promotion For possible promotion Which will not be beneficial to the
company.
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Fine Tuning your Team – Contractors
Dealing with contract employees:
Same motivations
Loyalty is a consideration.
You should have the same expectations.
Realize most contractors are specialists in their field.
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Myths
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Ownership
Ownership is achieved:
Operators look at the operation of the system as their personal responsibility.
Dollars are spent as if they were coming from the operators pocket.
Decisions are made for the benefit of the system not the individuals.
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Questions?
Thank You!
VERN & TEX