10 key home health & hospice metrics you should be ... · you should be tracking in 2018 10 key...
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You Should Be Tracking in 201810 Key Home Health & Hospice Metrics
February 15, 2018
Welcome
• Speaker Introduction
• Importance of tracking metrics and setting benchmarks
• 10 Key Metrics
• Q & A
• Use the Questions section on the GoToWebinar panel to submit questions
• Webinar will be recorded and a link to the recording will be emailed to all registrants.
Webinar Format
Today’s Speakers
SpeakerTy King
Sr. Account Manager
Forcura provides paperless document workflow and secure messaging across all devices.
We empower better patient care through connected communication, while improving your cash flow and reducing administrative expenses.
Forcura
SpeakerKayla Edmonds Shlemon
Associate
BlackTree is the leader in revenue cycle, outsourcing, and clinical consulting services for home health, hospice and skilled nursing.
They deliver exceptional client-centric consulting services by building collaborative relationships to support and maintain achievement of their clients’ financial and operational goals.
BlackTree Healthcare Consulting
Tracking Key Metrics & Setting Benchmarks
• Determine goals specific to your organization
• Base decisions on data and experience
Tracking Key Metrics
10 Key Metrics You Should Be Tracking
Number of Referrals Received
• Measure sales and marketing productivity
• Are they the right type of referrals?
• Are you gathering the right information with the referral?
• When are the peak times?1
Percentage of Referrals Accepted
• Fluctuates with referral volume
• Why is this percentage what it is?
• Why are you denying referrals?
2
Average Time to Process New Admissions
• Beginning of the Revenue Cycle
• Starts with Marketing
3
Average Document Turnaround Time
• How long do orders take to send out?
4
Number of Outstanding Orders
• Group outstanding orders by age• 0 – 7 days • 8 – 14 days • 15 – 21 days • 22 – 28 days • 30 + days • 60+ days• 90+ days
5
Average Time to Check in an Order
• What does the process look like in your EMR?
• Key to an effective Revenue Cycle
6
Number of Orders Checked in Per Month
• Are you following up effectively?
• Compare number of documents created versus number returned
7
Staffing Ratio
• Intake department assessment
• Clinical vs. clerical
8
Days to Bill
• RAPs, Final Bill, Non-Medicare Billing
• All the aforementioned metrics affect days to bill
9
$
A/R Over 90 Days
• Dependent on productivity and aforementioned metrics
• Industry benchmark: 15%
10
• Number of tasks completed• Examples
• Number of referrals processed per day• Numbers of follow-up phone calls• Number of documents processed
• What’s the average time to complete these tasks?
• Focus on your people
ProductivityBonus
How can you improve these metrics?
How can you improve these? How can we help?Process• Define workflows to drive
efficiency
• Identify bottlenecks• Where are things getting
stuck?
People• Promote inter-departmental
collaboration
• Blended staffing model
• Training and education
Technology• Leverage reporting
platforms
• Build out custom workflows
• Go paperless
• Utilize mobile tools
Automate inbound documents
Create customized paperless document workflows
Create, send, track and receive all documents
Interface with existing systems
Securely capture clinical images and documents from any mobile device
Share secure HIPAA compliant text and multimedia messages
Ability to attach conversations directly to the EMR
Drive access | Virtual patient chart & case management Dashboard access, analytics & reporting
Automate inbound documents
Create customized paperless document workflows
Create, send, track and receive all documents
Interface with existing systems
Securely capture clinical images and documents from any mobile device
Share secure HIPAA compliant text and multimedia messages
Ability to attach conversations directly to the EMR Forcura
Questions?
Thank you!