10 living labs and smart cities margarete donovang-kuhlisch
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The Challenge Regarding Service Level Assurance in Open InnovationLiving Labs and Smart Cities, 14 December 2010, Ghent (Belgium)TRANSCRIPT
The Challenge regarding Service Level Assurance in Open Innovation Margarete Donovang-Kuhlisch, European Government Industry Technical Leader, PS CTO Team, [email protected]
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 2
Agenda
Demographic and Societal Challenges
Metrics for Service Level Assurance Business Value Agile Deployment Sustainable Delivery
Smart City Cloud Platform Networked Infrastructure Core Management Services CIP ICT-PSP: EPIC - Experimentation and Evaluation
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 3
Demographic and Societal Challenges facing (smart) Cities
Ageing Population vs. Fiscal Sanity Crisis of Competence – Talent and Workforce Management Data Explosion and Information Overload Globally-Intergrated Government – without Boundaries From e-Government to Service Oriented Government Contractors in Government – new PPP‘s Performance Management in Government Environmental Responsibility and Leadership Security and Privacy in a Flat World Agile and Sustainable Crisis Management Adapted from:
IBM Center for The Business of Government
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 4
Many opportunities exist for open innovation and delivery of smart services using the “IT Service System”. A network of metrics determines overall service quality.
IT Delivery Learning Systems
D. Solution/Service Design
C. Farm the Base: Request Service, Provision Availibility
E. Boundage: Establish a Service Experience Brand
F. Client Value: Impact on Citizen/Enterprise/Administration
Key Metrics: Response Time, Cycle Time
Key Metrics: Service Availability, Efficiency, Performance, # Defects
Con
trol
Sys
tem
s
Key Metrics: Participation, Inclusion, Loyalty, Reference-Ability
Key Metrics: quality of life, market share/profitability, efficiency
B. Preventing Repeated Incidents
A. Enabling the Circle of Delivery Quality
Service Consumers
Service Negotiators
Services Quality – on all Levels of the Future Internet
Requests Solutions
Front – Back Interplay
Front Stage
Delivery
Back Stage
Key Metrics: Cost Accuracy, Plan Risk, Asset Reuse
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 5
An Infrastructure Perspective for the Future Internet (Cloud)
HPC, Mainframes, Servers Storage Networking Physical Hardware
Virtualization Virtual Storage
Virtual Application
Server
Virtual Application
Server
Virtual Application
Server
Virtual Networks
Virtual Servers
Workloads
Innovation Enablement
Software Development
Virtual Classroom
Web 2.0 Data Intensive
Processing
Scalable Transaction Processing
Request Driven Provisioning
Monitoring SLA
Capacity Planning Dynamic
Scheduling
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 6
IBM Government Industry Framework & Cloud Extensions
Smart Cities Service Landscape – to be delivered from the FI
Smart City Enterprise Architecture and
Component Business Model
IBM Government Industry Framework
Enter- prises
Citizens
Educa-tion &
Labour Market
Health
Trades &
Indus-tries
Defen-se &
Readi-ness
Social Service & Care
Culture Recrea-tion & Nature
Tax & Cash Flows
Citize-ship & Citizen Service
Service / Application Domains
Demo-cracy & Order
Real Estate
& Supply
Trans-port
Traffic Infra
Admin & Mgmt
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 7
European Platform for Intelligent Cities – Smart City Pilot
w/ IBM Govt. Industry Framework
December 14th, 2010 Living Labs + Smart Cities | The Challenge of Service Quality Assurance in Open Innovation 8
Stimulus Investments and Experimentation for an agile Digital Society and Economy in the twenty-first Century must leverage the Elements of modern Infrastructure.
Converging the digital, physical, natural and human Infrastructures will help to achieve smart Information
Discovery and Decision Making in any smart City.
An integrated Network and virtualized Computing Power Infrastructure is the essential Foundation of any such
globally-integrated Ecosystem and will become the Future Internet for Smart Cities serving Citizens & Businesses.
The Argument