margarete donovang-kuhlisch - smart city process support and applications as a service – from the...

Smart City Process Support and Applications as a Service – from the Future InternetMargarete Donovang-Kuhlisch, European Government Industry Technical Leader, PS CTO Team, [email protected]

mailto:[email protected]

December 16th, 2010Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet2

Agenda

Smart Future Internet A Vision A few Challenges A Definition for a Smarter Planet

Ecosystem of a Smart City The Landscape The Need for new Process and Information Bundles Integrate the Front and Back Office: Points of Single Contact A sample Service: Move of Residence Between Lab and Daily Life: Bioenergy Harvester

Smart City Cloud Platform Networked Infrastructure Core Management Services CIP ICT-PSP: EPIC - Experimentation and Evaluation


Dr. Joao Schwarz da Silva, DG InfSo:Future Internet – Europe in Action


Today’s Problems will only be overcome by fine-grained multi-tier containment

Globalization and new Threats require smart City Networks.

Intelligent transportation systemsIntelligent utility networksAdvanced water managementIndustrial process management

(refinery, chemical plant…)Intelligent Oil Field….more

Intelligent transportation systemsIntelligent utility networksAdvanced water managementIndustrial process management

(refinery, chemical plant…)Intelligent Oil Field….more

Recovery from car accidents including major pile up

Prevent and recover from water contamination

Robust manufacturing processes

Prevention of blackout or brownout

Prevention of disruption of oil/gas exploration & production

http://upload.wikimedia.org/wikipedia/commons/f/ff/Water_Treatment_Plant.jpg


A SMARTER PLANET

Innovation Vision at a Glance

Instrumented

Interconnected

Intelligent

People

Companies, Institutions,Industries

Man-made Systemse.g. Cities

Nature’s Systemse.g. Water

Because it can.

Because it must.

Because we want it.

Governments, Municipalities,


Agenda





Smart City Services‘ and Capabilities‘ LandscapeGovernments and cities turn smart by becoming network-enabled, effect-oriented and context- and history-aware.


Officials, Civil Servants, Citizens, Enterprises and Visitors:Life Event Support; Service-Focused Operation

Buyer/Supplier

e-Notice

e-Sourcing

Archiving

e-Tendere-Order

e-Invoice

Contract End

B2B, B2C

Catalogue

Identity, Signature, Attestation

Infrastructure

Support

Support

Tax and Fees

e-Award e-Contract

e-Payment

Citizen / Person

Childhood

Birth

Mobility

Education

Profession

Family

Retirement

Death

Health

Insurance

Schools and Universities

Care

Support

Support

Tax and Fees

Re-Creation

Citizen / Person

Childhood

Birth

Mobility

Education

Profession

Family

Retirement

Death

Health

Insurance

Schools and Universities

Care

Support

Support

Tax and Fees

Re-Creation

Business

Foundation

LocationSearch

Mobility

Operation

(Premises)Extension

(Premises)Sanitization

Relocation

Abandonment

Trade, Facilities, Environment, Resources

HR

Research and Development

Qualification

Support Support

Tax and Fees

Identify Context & Semantics, Bundle Information and Transactions!

Topic for Smart Cities, LivingLabs and FI Research


Point of Single Contact

Citizen/Business

Pointof Single Contact

PublicAgencies

NGOs

Service Provider Entrepeneur

Death Certificate

Tax Refund Retirement

Benefits

“Single Contact”

Multi-Channel. Multi-Modal

Electronic Means

e2e Case Management

Cross- Organisation

Cross-Level Cross-Country

The points of single contact inform, counsel and help the citizen or enterprise with all necessary procedures and formalities concerning public services.

The PSC is the sole expert to assist the applicant – he needs to be a knowledge worker – as smart case management is about semantics and semantic context.

Gegevensregistraties



Externe Applicaties

Externe Applicaties

ExternalApplications

DataRegistrations

SemanticLayer

ContentCollections


The PSC as an intelligent, interactive Portal to support IntentIn a case study, an ontology and formal lexical grammar for the support of “move of residence of a family” was developed and implemented.


Smart Future Internet of Things: www.voltreepower.com

Bioenergy HarvesterVoltree Power’s patented bioenergy harvester converts living plant

metabolic energy to useable electricity, providing a unique battery replacement alternative. When coupled with the FI, IBM software and low-power transceiver hardware, this technology makes practical the deployment of large-scale, long-term sensor networks in a variety of previously inaccessible environments, such as under triple-canopy or in hostile terrain. Voltree Power’s bioenergy harvester can be used with temperature and humidity sensors as shown below, or with a wide variety of other sensors.

Voltree Power completes first Installation of the Javelin Rapid Deploy System for US Forest Service, finalizes Design, begins Production of modified Systems for Evaluation this Fire Season

CANTON, Mass., March 30, 2010v


Agenda





An Infrastructure Perspective for the Future Internet (Cloud)

HPC, Mainframes, Servers Storage NetworkingPhysical Hardware

Virtualization

VirtualStorage

Virtual Application

Server

Virtual Application

Server

Virtual Application

Server

VirtualNetworks

VirtualServers

Workloads

InnovationEnablement

SoftwareDevelopment

VirtualClassroom

Web 2.0 DataIntensive

Processing

ScalableTransactionProcessing

Request Driven Provisioning

MonitoringSLA

Capacity PlanningDynamic

Scheduling


Many Opportunities exist for Accelerated Improvement in the IT Service System. A Network of Metrics determines overall Service Quality

IT Delivery Learning Systems

D. Solution Design

C. Farm the Base: Request Service, Provision Availibility

E. Customer Boundage: Establish a Service Experience Brand

F. Client Value: Impact Client Business

Key Metrics: Response Time, Cycle Time

Key Metrics: Service Availability, Efficiency, Performance, # Defects

Co

ntr

ol

Sys

tem

s

Key Metrics: Customer Satisfaction, Loyalty, Reference-Ability

Key Metrics: market share, growth and profitability

B. Preventing Repeated Incidents

A. Enabling the Circle of Delivery Quality

Service Consumers

Service Negotiators

Services Quality – on all Levels of the Future Internet

RequestsSolutions

Front – Back Interplay

Front Stage

Delivery

Back Stage

Key Metrics: Cost Accuracy, Plan Risk, Asset Reuse


European Platform for Intelligent Cities – Smart City Pilot

Internet Of Things Middleware

Multi-channel Front Office Portal

City 1: Brussels

Living Lab (User Driven Innovation)

Input from citizens, SME’s etc

Living Labs facilitate the “public-private” partnerships involving citizens and help create and validate the innovative services, business models, processes and value networks needed

Cities accelerate towards becoming a

‘smart’ city

EPIC Pan European Service Delivery Platform – Sharing of Knowledge, Data and Software to Accelerate Innovation

Cities connected sharing EPIC Platform

and Roadmap

Relocation Service

City 2: Issy



City 3: Manchester



City 4: Tirgu Mures



Service Catalogue

Test and Development Cloud

Urban PlanningService

Smart EnvironmentService

New Services

Brussels Citizens / SME’s

Issy Citizens / SME’s

Manchester Citizens / SME’s

Tirgu Mures Citizens / SME’s

Citizens have easier access to more efficient services and are able to feedback comments directly to the administrations

Cities save money on R&D

EPIC Deployment Roadmap for European Cities

w/ IBM Govt. Industry Framework


Stimulus Investments and Experimentation for an agile Digital Society and Economy in the twenty-first Century must leverage the Elements of modern Infrastructure.

Converging the digital, physical, natural and human Infrastructures will help to achieve smart Information

Discovery and Decision Making in any smart City.

An integrated Network and virtualized Computing Power Infrastructure is the essential Foundation of any such

globally-integrated Ecosystem and will become the Future Internet for Smart Cities serving Citizens & Businesses.

The Argument

Smart City Process Support and Applications as a Service – from the Future InternetMargarete Donovang-Kuhlisch, European Government Industry Technical Leader, PS CTO Team, [email protected]

margarete donovang-kuhlisch - smart city process support and applications as a service – from the...

Documents