10 things hr transformation.pdf

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10 things hr transformation


1 O Things I HR Transformation is about unravelling the mysteries of HR Transformation - giving insight to the myriad of components included in HR strategy and transformation discussions. Organisations have different expectations of Human Resources, but HR itself is finding it difficult to adapt and provide direction. There is good reason for this, given that HR has remained largely inwardly focussed and showing marginal increases in its own performance. How do we help you on your journey of HR success? HR Transformation initially focused on making HR operations more efficient and effective through process standardisation and transactional technology usage. The next generation of HR Transformation is more tightly linked to corporate strategy and creating business value through HR services that address a company's most pressing strategic challenges. The HR "wake up call" is being driven by a number of key factors - all of which are directed towards building or strengthening the strategic partnership role. Overall business is transforming -HR is an important cog Pressure to gain the" People Competitiveness" advantage Questionable HR service delivery HR's return on investment Leadership changes in HR Lack of perceivea HR value to t he organisation Regulatory changes Global demands Current research indicates that HR has three key focus areas, however the level of success in these areas varies considerably. HR Services o Providing the traditional "Hire-to-retire" HR services to line management and employees. The level of "HR maturity" influences the effectiveness of these services Transactional execution o HR wi ll always be transactional in nature. Record keeping is generall y good, but report ing and analysis is generally poor Partnering o Line partnering and strategic partnering has been on the cards for a number of years. HR tends to rate poorly in this area. Building the strategic Human Capital function requires a broader focus of attention. HR strategy Talent management Leadership development Change management Strategic Workforce planning Merger & acquisition New market penetration Regulatory & governance Global mobility & security Programme management An analysis of the strengths of HR departments shows alignment with the current focus areas. People skills o HR is still regarded as the custodian of people matters in organisations, and are regarded as competent in dealing wit h employee relationship matters Interviewing and assessment o HR is skilled in assessing applicants and conducting applicable assessment s - the t ypical "psychology" profile of HR is st ill very prevalent Functional services o HR provides reasonable services in t he Hi re-to-ret ire group of activities Record keeping o Generall y good manual recording systems In order for HR to fulfil its new mandate, there are a number of areas that need focus and development. Business strategy Data analysis and reporting Organisational assessment Organisational design Cost analysis Measurement Cross functional skills Financial acumen Vendor management Technology awareness Social network impacts If HR is going to transform then it needs to address tne critical hurdles it faces. Capability of line management Skills within HR departments Business perception of HR's \\value" Attitude of line HR structures and reporting lines Business leadership Business desire for HR strategic activity Effective use of technology Understanding difference between 'HR Best Practice' and 'HR Maturity' The new transformed HR model has 4 pillars that support the organisation. Customers o Customer services is core to HR, but the target is changing to include line cus1omers ana vendors Process o Research indicates that< 55% of HR departments that have redesigned processes are seeing the benellt s -Why? Technology o Technologies greatest use in HR st ill remains access to policies & procedures. Less t hat 35% of organisat ions leverage employee and management self service or use technology strategically Structure o What model best suites the objectives of the business - 60% of HR departments are using SS and CO E's, but lower desire to grow programme specialist and separation of CHRO and HR controller positions Traditionally HR has been measured in ways that are not aligned to support a strategic focus - you need measures that shows HR's direct contribution to the business objectives. Non Strategic measures typically used by HR departments o HR Cost o HR/ Staff ratio o Customer Satisfaction o HR programme effectiveness o Line effectiveness in dealing with HR matters Cleaning up the HR house will require focus in the following areas. HR functional leadership Skills in HR Value of HR to business Business leadership Technology Radical process redesign Measurement Accountabil ity I C..\\ r R \CH TH\ T TOP \OTF. INt .Ut .\ t Nt ;...:__,;_ . . . . . ,... .. : , .. n.t.N. J - --! 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I " t r; ,.-;. - :,::::--: :,....... =--Actions steps for HR to start their real transformation Journey. Understand your HR maturity level Assessment of customer needs Audit of HR data Assessment of functional activity Design new strategy for delivery Evaluate and implement technology Develop appropriate HR models Radically redesign processes /measures Skills development of HR talent Outsourcing Reward strategy for HR HR is being asked to manage an array of critical roles to help their organisations respond to a more complex, and rapidly changing, business environment. Talent creator Counsellor & leadership enhancer Change designer Organisation structure & environment creator Performance & rewards program creator HR service delivery & vendor manager Regulatory HR generali st/risk manager Corporate governance consultant St.lkcholdcrs 00 ... :.; ~ -0 (") ... ~ 0 ... -'" ~ XCCUll\C llOll-CXCCUthc cftrcctors Stakeholder value To deliver value, adapt to changing organisation trends, and lead the drive to people optimisation, HR must continue to evolve strategically and build focus around its customers, its key roles and how it touches the business. Thank you Excellence in People' reflects what we value as a company. Our focus has always been on employing the very best people and developing close partnerships with our clients, to provide the best possible solutions. Put simply, we have excellent people who help our clients achieve excellence in the management of their people. We have a great knowledge of HR and IT, but more than that, we are a strong presence within our client's business. Our strength is the excellence of our people and our focus is on our clients. This focus has seen us evolve into a global organisation to better support our clients in their respective markets, the world over. Rob Scott Human Capital Services www.presenceofit.com.au