© 2013 OfficeTeam. A Robert Half Company. All rights reserved. OfficeTeam is an Equal Opportunity Employer.

10 Tips for Communicating

With Your Boss

How Important is Communication

to Your Career Advancement?

• What you can gain:

– More visibility

– Greater influence in decision making

– Promotion opportunities

– More respect, mentorship opportunities

among peers

Good Lines of Communication With

Your Boss Can Enhance Your...

• Job satisfaction

• Confidence level

• Negotiation and persuasion skills

• Opportunities to keep learning

• Career advancement prospects

• Marketability

Good Lines of Communication With Your

Boss Mean You’ll Worry Less About...

• Office politics – Survey: 53 percent of employees said the

level of office politics in their workplaces has

increased

• Getting fair credit for your work

• Your stress level

Questions to Consider:

• Who is your boss?

• How often does change happen?

• What obstacles do you encounter most

with your boss?

Communication Is

an Ongoing Process

• It’s always a good time to

enhance communication

• Don’t wait until there’s a problem

to work on your skills

10 Tips for Communicating

with Your Boss

1. Agree on job responsibilities and a

definition of success.

• This step affects all others

• Establish expectations;

determine objectives

2. Ask for a meeting to discuss

questions such as:

• Where does your job fit into the scheme

of things, based on your company’s strategic goals?

• Have job responsibilities shifted?

• How will your job performance be measured?

• What are the processes that shape work flow

and efficiency?

• Are you encouraged to introduce innovations

in procedures or are you expected to do everything strictly by

the book?

3. Always be aware of your timing.

• Internet speed makes this challenging

• Check: How quickly do you get to

the point?

• Prioritize topic lists

• Create a rapport with your manager

– Take your boss to lunch

– Discuss hobbies, interests, family

4. Provide just the right amount

of information.

• Is it a 411 or 911 situation?

• Selective updates

• Frequency/type of updates

• When to “bring into the loop”

• Know your boss’s preferences

5. Determine your communication mix.

• When to call for a personal meeting

• When to rely on voicemail and e-mail

• When to shift your mix for

mobile executives

6. Prepare, prepare, prepare.

• What do you need from your boss?

It will affect your communication

• Every problem needs a solution

7. Be a good listener.

• Your ability to communicate depends on your listening skills

– Focus on what your boss is saying

– Ask questions

– Enhance your skills

8. Observe others.

• Learn by listening, watching

– How do others work with your boss?

– How do they relay difficult news?

– How do they get buy-in for projects?

• Adapt to situations

9. Consider your boss’s perspective.

• What’s the big picture?

• Focus on results, not process

• Identify changing priorities

– What else is on his or her “plate”

right now?

• Understand the business

10. Adapt to your boss’s personality.

• How does your boss respond to stress?

• What can you change?

• How can you approach stressful situations?

Approaching Special Situations:

How Prepared Are You?

• Asking for a raise

• Getting credit for your accomplishments

• Scheduling a performance review

• Handling miscommunication on

project deadlines

How Do You Ask Your Boss

for a Raise?

• Do your homework

• Ask for a meeting

• Outline value points, avoid personal

needs

• Have a backup plan

• Ask reasons why

Getting Credit for Your

Accomplishments

• Put the situation in context

• Don’t assume the worst

• Be proactive

• Cc or Bcc the boss as needed

• Highlight results, not just activity

• Talk to your boss

• Provide:

– Opportunities for regular communication

– Status reports, even if not required

OfficeTeam Workplace Protocol Quiz

a) Draft a memo to your boss requesting the raise you want.

b) Casually ask your boss about the company’s review policies and schedule a meeting if appropriate.

c) Ask a coworker about the policies.

d) Do nothing – wait for your boss to raise the issue.

Scheduling a

Performance Review

• Answer: B

• Ask your boss

– Determine company review policies

– Schedule a meeting where appropriate

• Be proactive

• The disadvantage of asking

a coworker

OfficeTeam Workplace

Protocol Quiz

a) Apologize for the mistake and immediately

work on finishing the project.

b) Say that you understood the deadline to be

Friday; offer to stay late to finish the work.

c) Say that she’s mistaken – the deadline you

mutually agreed upon was Friday.

d) Ask your coworkers if your boss tends

to be forgetful.

How Do You Handle

Miscommunication on Deadlines?

• Answer: B

• Acknowledge the situation –

don’t place blame

• Apologize if/when necessary

• Don’t discuss the situation with coworkers

When You’re the Boss

• Facilitating communication with

your own employees

– Apply the Golden Rule

– Maintain open communication

– Take active steps to gauge morale

© 2013 OfficeTeam. A Robert Half Company. All rights reserved. OfficeTeam is an Equal Opportunity Employer.

10 Tips for Communicating

With Your Boss

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