11-1 computer systems 11-2 business applications of technology 11-3 other technology issues

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e

C H A P T E R 11

11-111-1 Computer Systems

11-211-2 Business Applications of Technology

11-311-3 Other Technology Issues

1111C H A P T E R

Business and TechnologyBusiness and Technology

© 2012 Cengage Learning. All Rights Reserved.

11-111-1 Computer Computer SystemsSystems

Goal 1 Identify the main elements of a computer system.

Goal 2 Describe input devices and processing activities.

Goal 3 Explain computer storage media and output types.


C H A P T E R 11

KEY TERMS

● computer system● hardware● software● computer network● central processing unit (CPU)● program● computer language● operating system software● application software


C H A P T E R 11ELEMENTS OF A COMPUTER SYSTEM

● Input

● Processing

● Memory and storage

● Output device


C H A P T E R 11

COMPUTER NETWORKS

● Global computer network (Internet)● For accessing the World Wide Web● For exchanging e-mail

● Local computer network (intranet)● Functions like a typical website● Used to share information within an

organization


C H A P T E R 11

Checkpoint

● List the four main elements of a computer system.● Input device(s)● Processing unit● Memory and storage● Output device(s)


C H A P T E R 11

INPUT AND PROCESSING

● Input: getting started

● Processing: making things happen● Word processing● Desktop publishing● Database software● Spreadsheet software● Presentation software


C H A P T E R 11

Checkpoint

● What are common input devices?● Common input devices include keyboard,

mouse, game controller, joystick, touch-sensitive screen, scanner, voice-activated system, microphone, and camera.


C H A P T E R 11

MEMORY AND OUTPUT

● Memory and storage● Saving for later

● Output● Obtaining results


C H A P T E R 11

MEMORY CAPACITY


C H A P T E R 11

Checkpoint

● How do internal and external memory differ?● Internal memory is inside the computer and

holds a fixed amount of data. External memory is not stored within the computer and it is highly portable.


11-211-2 Business Applications Business Applications of Technologyof Technology

Goal 1 Describe the components of a management information system (MIS).

Goal 2 Identify computer applications in service industries.

Goal 3 Discuss e-commerce activities.


C H A P T E R 11

KEY TERMS

● management information system (MIS)

● computer-assisted instruction (CAI)

● e-commerce


C H A P T E R 11MANAGEMENT INFORMATION SYSTEMS

● A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ● Managers need information to make business

decisions. ● Computer systems and software are essential

parts of MIS.


C H A P T E R 11

COMPONENTS OF AN MIS


C H A P T E R 11

DATA SOURCES

● External data sources

● Internal data sources


C H A P T E R 11

THE MIS IN ACTION

1.1. Identify the information needs of the organization.

2.2. Obtain facts, figures, and other data.3.3. Process, analyze, and organize data in a

useful manner.4.4. Distribute information reports to those

who make decisions.5.5. Update data files as needed.


C H A P T E R 11

Checkpoint

● What are the four components of a management information system?● The four components are gathering data,

analyzing data, storing data, and reporting results.


C H A P T E R 11TECHNOLOGY IN SERVICE INDUSTRIES

● Public service

● Education

● Health care

● Financial services


C H A P T E R 11

Checkpoint

● What service industries make extensive use of computers?● Service industries that make extensive use of

computers include public service organizations such as government, military, and police agencies; educational institutions such as local school districts, community colleges, and universities; health care facilities, such as hospitals and doctors’ offices; and financial services industries, such as banks and insurance companies.


C H A P T E R 11

E-COMMERCE

● E-commerce refers to conducting business transactions using the Internet or other technology.


C H A P T E R 11

TYPES OF E-COMMERCE

● Four types of e-commerce● Business-to-Consumer (B2C)● Business-to-Business (B2B)● Consumer-to-Business (C2B)● Consumer-to-Consumer (C2C)

● E-commerce matrix


C H A P T E R 11

E-COMMERCE ACTIVITIES

● Providing product information

● Promoting a company

● Selling online

● Conducting market research

● Making payments

● Obtaining parts and supplies

● Tracking shipments


C H A P T E R 11

GLOBAL E-COMMERCE

● Importing and exporting

● Videoconferencing


C H A P T E R 11

Checkpoint

● What do the notations B2C and B2B mean?● The notation B2C refers to the Business-to-

Consumer e-commerce model, while B2B means the Business-to-Business e-commerce model.


11-311-3 Other Technology Other Technology IssuesIssues

Goal 1 Explain workplace uses of technology.

Goal 2 Identify home and personal applications of technology.

Goal 3 Discuss social concerns related to technology.


C H A P T E R 11

KEY TERMS

● robotics

● artificial intelligence (AI)

● expert system

● computer-aided design (CAD)

● telecommuting

● piracy

● computer virus


C H A P T E R 11

WORKPLACE TECHNOLOGY

● Robotics

● Expert systems

● Computer-aided design (CAD)

● Telecommuting


C H A P T E R 11

Checkpoint

● How is computer-aided design (CAD) used by businesses?● Businesses use CAD to experiment with

many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.


C H A P T E R 11HOME AND PERSONAL TECHNOLOGY

● School and homework

● Home robotics

● Household record keeping


C H A P T E R 11

Checkpoint

● What types of technology tools are available to students?● Available tools include word processing

software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.


C H A P T E R 11SOCIAL CONCERNS OF TECHNOLOGY

● Employment trends

● Health concerns

● Computer crime

● Privacy concerns


C H A P T E R 11

Checkpoint

● How do companies suffer from software piracy?● Software piracy robs the creators of software of

their legal profits. ● It is very expensive to develop new software, often

requiring teams of hundreds of workers for a single program.

● Because of software piracy, companies have fewer dollars available to spend on creating new software.

11-1 computer systems 11-2 business applications of technology 11-3 other technology issues

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