1414 network services, state of the unionempower1.fisglobal.com/rs/650-kge-239/images/1414 network...
TRANSCRIPT
Network ServicesState of the Union
Agenda
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John Pieratt, Network Service Division
Investments
Improvements
Forward Thinking Solutions
New Products
David Cronin, Premier Network Solutions team
2016 Accomplishments
2017 Objectives
Dale Holloway, IP Telephony team
Cisco Spark: Comprehensive Cloud Collaboration Suite
One Service - One Experience
Investments
3
Process
– Streamlined circuit ordering process
– Inventory reconciliation and tracking mechanism
– Enhanced Reporting
– Improved trouble escalation process
– Streamlined Inventory Depot Process
– Management Dashboards
People
– Creation of the Onshore Premier Network Solutions Team
– Creation of an Offshore team to enhance the onshore team
Investments
4
Tools– CA Network Tool
Network Capacity/Performance management
Flow analysis – Conversations / Top Talkers
Fault monitoring
Ebonding – Automated actions taken based on circuit faults
– HP Network Automation Tool
Configuration backup and restore in the event of a failure
Policies that detect IOS and configuration vulnerabilities
– TED Development
Proposal Generation; Project Management Work Flow; Inventory Tracking; Invoice Creation
Management Dashboards; SLA Alerting; Circuit order tracking; Enhanced Reporting
– New billing system
Converted summary items to detailed billing items
Export function for customer analysis
Improvements
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• Added Certified Cisco Programs• Increased technical knowledge in design of
Data, Voice and collaboration solutions• Increased hardware and smartnet discounts
Cisco relationship
• Provide diversity of tier 1 carrier options• Drive price point down through competition and
volume• Tighter controls/oversight of telco vendors and
improved SLA’s
Carrier RFP
Decrease Cost / Increase Expertise Through…
Forward Thinking Solutions
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Provide proprietary Verizon and AT&T devices at the customer sites connected to the private carrier Cellular network through an encrypted IPSEC tunnel. Access granted from one access point in FIS to the Verizon private cloud.
Solution:
• Becoming antiquated• Expensive• May alert in an exam (Always on connection)
Concerns:
Out of Band ManagementFIS provides out-of-band management for our customer networks using modems and analog lines
• Leverage state of the art technologies• Lower cost over the existing solution• Proven design uses design components already tested in
exams• Manage through a single pane of glass
Benefits:
Forward Thinking Solutions
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Current-State Future-State
FIS Client
FIS Network
Oak CreekPhoenix
FIS Client
Chicago
FIS Network
Little Rock Brown DeerPhoenix
All Paths Active
All Paths Active
Little Rock
PrimaryPath
BackupPath
ProviderNetwork
PrimaryPath
BackupPath
Brown Deer
Provider Network
FIS Client FIS Client
ProviderNetwork
ProviderNetwork
XX
Provides customers seamless secure access to ALL available FIS business services regardless of line of business through a platform that is:
Standardized Encrypted Highly available Geographically distributed
Unified WAN Edge
New Products
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Risk & Security
– Perimeter Defense – External Vulnerability Management
– Internal Defense – Internal Vulnerability Management
– Vendor Risk Manager – 3rd party vendor risk management
– Cyberguard Endpoint Threat Detection
– Cyberguard Endpoint Threat Prevention
– Managed Security Awareness
– Scheduled webinars (in PST):
Tuesday, April 18, 2017 at 10:00am – 11:30am
Thursday, April 27, 2017 at 1:00pm – 2:30pm
Voice
-Cisco Spark – newest voice product offering.
-Dale Holloway will be presenting
Network ServicesState of the Union
DAVE CRONIN, SENIOR SYSTEMS MANAGER
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PNS STATE OF THE UNION
• Over the last 9 months
– Engaged with NOC team
Gained seats on morning Priority incident calls
Implemented email alerts for all critical incidents for immediate notification of issues
Tracked and escalated chronic issues
– Engaged with Project Management team
Attended all PM meetings and client calls
Monitored project status and updates to ensure clients needs are being met
Tracked and escalated project issues
– Engaged with Solution Consultants team
Attend daily meetings on NSR Proposals
Validate proposals for accuracy and client requirements
Tracked and escalated delayed requests
Accomplishments to date
11
PNS STATE OF THE UNION
• Over the last 9 months
– Developed Metrics tracking and reporting system
Provided monthly to top 120 customers based on monthly network billing, as requested to remaining clients
Monitored to identify trends and issues
Escalated and resolved chronic issues
– Developed team dashboard tracking contacts by type and frequency
Shows progress from reactive to proactive
Shows change from ticket driven work to client contact
3358 logged events since August, 1042 Escalation entries (May be multiple per event)
Accomplishments to date
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PNS STATE OF THE UNION
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• Annual Health Assessments
– Health Assessment
Framework is in place
– Network strategy & Utilization
– Infrastructure
– Voice*
– Hosted Email Summary*
– Managed Security Services*
– Network Management
– Current and Upcoming Projects
– Billing Review
– Disaster Recovery
– Issues and Recommendations*
– Technology Roadmap*
* In development and may not apply to all clients
Coming soon!
Dale Holloway, Senior IT Architect
Cisco Spark: Redefining Cloud Collaboration
Message Meeting Call1:1 and team messaging in virtual rooms
Persistent Chat, Content Sharing, Iteration
A Cloud-based phone system1 plus much more
Make calls within or outside organization via the PSTN1
Audio, video, and web meetings
Before/during/after-meeting messaging and content
Spark Services
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.
For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-
dial services.
Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
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Spark App
Less email. More agility. Better teamwork.
Communicate from
where your work lives
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Spark Endpoints
Video IP &
IP Phones
Spark Room
System
One Offer
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Open Platform
Common Management
Application IntegrationAPIs
Spark Hybrid ServicesCloud + Prem
Partner ServicesInterconnect
Message Meeting Call
Simply Communicate Better
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One Service, One Experience, for Every Employee
HD Audio and Video
ConferencingFile
Sharing
1:1 and Team Messaging in Virtual Rooms
Mobile App
Desk and Room Devices
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AgendaWhy Cisco Spark
Simple Secure Complete
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AgendaWhy Cisco Spark
Simple Secure CompleteIntuitive and
InclusiveAlways up
to DatePay as you Go/GrowSimple
Born in the Cloud Solution
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AgendaWhy Cisco Spark
Simple Secure CompleteEnd to End
SecurityRobust Hardware
and SoftwareVisibility and
ControlSecure
Cisco Knowledge and Experience
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AgendaWhy Cisco Spark
Simple Secure CompleteEveryone Productive
One Great Experience
Deep IntegrationsComplete
Comprehensive Cloud Collaboration Suite
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Message
Mobile,Desktop and
Web App
1-to-1 and Team
Messages in Virtual Rooms
Persistent Messages /with File Sharing
Simple IntegrationsTools, APIs,
Services
Security w/ End-to-End Encryption
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Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting Room
Record Meetings
Basic Meetings
Advanced Meetings
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Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number, Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.
For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-
dial services.
Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
Join MeetingsWhen MobileFrom a Desk From a Room
Common Contacts and Call History From
Mobile to Desktop
Control Video Rooms From Mobile
Video Everywhere
Seamlessly Move Between Mobile
And Desktop
Personal ProductivityOn the Road, in the Office, with a Customer
An Easier Way to Get Everyone Together
Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list
Start collaborating with anyone by simply adding
their name or e-mail address
Pull Everyone Together Simpler Way to Work With All Your Teams
Teams enabling user to create and join virtual teams
and add “open” rooms for their teams
Make and receive calls inside and outside your
organization.Schedule or join
meetings from anywhere
Team Agility
Individual
Team
Sponsor
Leadership
Concept
Working @ Desk
Iteration Consensus
Meeting
ImplementRework
Proposal
Sign Off
Messaging, Meeting and Content SharingDiscuss, sync up, prepare
(before meeting)Share, content access & discuss
(during meeting)Review, follow up & action
(after meeting)
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Get Work Done Faster
Share a photo or add a file
directly into your rooms
Get a team member’s
attention or see who is
looking for you
Add Files
Even While Mobile
@Mention Team
Members
Get to Need-to-
Know Quickly
Find key information, people
and rooms anytime
Search Across
Workspaces
Filter rooms by different
categories to zero-in on
relevant information
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Accelerate Decision Making
Share your
screen to gain
quick alignment
Create a room for your
team to continue working
after the meeting finishes
Start a meeting in your
rooms of up to 25 people
from any device
Move from desktop to mobile with
one click to keep the call going
Meet, Share, and Continue Take It with You
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Business Class Security Features
Lock rooms to
moderate room
participants and
content*
*Not included in free
User Access Controls IT Management
Add Single Sign-On, directory sync,
and view analyticsEnd-to-end
encryption in the
cloud, and in-transit
and media encryption
Encryption
Spark PSTN Connectivity IntelePeer Example
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8851
Executives
5 Button
SX, DX, MX Video Endpoints,
or Sparkboard for Video
Teleconferencing
7841
Standard User
2 Button
Diverse
Internet
InternetInternet
Campus
iPhone, Android, iPad (device
agnostic) (voice and video) Remote/Home Based Workers PC Softphone
and/or Deskphone (Voice and Video)
…Spark Offer
+ | |Message CallMeeting
1 2 3
App, Phones, Video Rooms
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Offer Packaging
Available in select Geos, SMB focused
Available in most Geos
C2Everything
in M2, and:
Cloud Calling*
• Business-class voice
and video
• Mobility
• Voice Messaging
M2Everything
in M1, and:
• Host 25-party
meetings with screen
sharing with other
Spark users
C3Everything in M3,
and:
Cloud Calling*
• Business-class voice and
video
• Mobility
• Voice Messaging
M3Everything in M2,
and:
• Host WebEx-powered
meetings with screen
sharing and with external
participants
• Personal Meeting Room
• Scheduled Meetings
C1Everything
in M1, and:
Cloud Calling*
• Business-class voice
and video
• Mobility
• Voice Messaging
M1• Business-class
Messaging
• 1:1 and 3-party
video calling with
screen sharing
• Join Spark and SIP-
based meetings
*Excludes PSTN Services. Sourced via Media Provider partners.
Add
Room
RegistrationConnect a room
endpoint to the
Spark cloud
Conference
AudioToll Dial-in &
Callback
Additional
CentersEvent
Training
1
2
3