1995 ProceedingsDecision Sciences Institute

1995 Annual MeetingNovember 20-22, 1995

Boston, Massachusetts

VOLUME 3

International Issues

POM - ManufacturingPOM - Service

Quality and Productivity

PROCEEDINGS COORDINATOR

Cliff T. RagsdakVirginia Polytechnic Institute and State University

PROGRAM CHAIR

Ernest C. Houck

Virginia Polytechnic Institute and State University ub/tib HannoverO > '

113 822 898

Contents—Volume 3

INTERNATIONAL ISSUES

INTERNATIONAL INFORMATION SYSTEMS

1081 Information Technology and Economic Effects

Syed A. Shahabuddin

1084 Multicultural Information SystemsJudith D. Ahrens

1087 Information Technology Plan and Development in

Taiwan

David C. Chou

INTERNATIONAL STRATEGY FORMULATION

1090 Cultural Issues of Doing Business with China

Andre M. Everett and Lucy Laizhen Lu

1093 Strategic Change and Adaptability Among SingaporeFirms

Patrick T. Gibbons

1096 A Blueprint to Achieving World Class Excellence

Jaideep Motwani, Ashok Kumar, and James Jiang

GLOBAL SOURCING AND COMPETITION

1099 Strategic Type and Global Sourcing: A ConceptualAnalysis

Ajay Das

1102 A Process-based Approach to Global Sourcing Research

Jayanth Jayaram

1105 Differences Between the U.S. and Japanese Robotics

Industries

Sung J. Shim and Susan Walsh Sanderson

1108 WORKSHOP-SECONDARY DATA

RESOURCES FOR INTERNATIONAL AND

DOMESTIC RESEARCH

William J. Davis II and Cesar A. Monzon

1109 WORKSHOP ON BENCHMARKING GLOBAL

LOGISTICS—BEST PRACTICE

Steven R. Clinton

TOPIC TABLE: INTERNATIONAL STRATEGIC

ISSUES

1110 A Simple Probabilistic Model of HIV Transmission

with Application to the Epidemic in Northern Thailand

Darl D. Bien

1110 International Joint Ventures Management: A Critical

Success Factors ApproachFongkang K. Chu

1110 The Attitudes of Nigerians Toward Women Managers

Tope Adeyemi-Bello and Joseph M. Tomkiewicz

1110 The Art of War and International Business

Yim Yu Wong

1111 Shifting Focus from EC and Japan to BEMs: The

Role of Financial Information in Attaining Success

Irene M. Herremans, A. Manassian, and Jeffrey

Kantor

TOPIC TABLE: INTERNATIONAL OPERATIONS

ISSUES

1112 Global Information Technology Infrastructure: KeyIssues for Management

Amarnath Prakash

1112 A Preliminary Survey of Strategic Partneringbetween Western Multinational Corporations and

Their Chinese Counterparts

, Chiang-Nan Chao, Robert J. Mockler, and

Dorothy G. Dologite

1112 Intellectual Property Protection Rights: Software

Protection in Africa

Kamlesh T. Mehta

1112 International Assembly Facility Location Problem

Antonio Rios-Ramirez

1113 International Sourcing Strategies and Volatile

Exchange Rates

Panagiotis Kouvelis and Vikas Sinha

WORKSHOP: RESEARCH TOPICS AND

STRATEGIES FOR INTERNATIONAL IS

RESEARCH

Prashant Palvia

(See page 1746)

INTERNATIONAL DECISION SCIENCE

1114 Investment Expansion and Risk Probabilities

Kashi Nath Tiwari

1117 An International Analysis of Decision Making: ASeven Country Comparison of ManufacturingManagerial Forecasting Practices

John G. Wacker and Linda G. Sprague

1120 Determination of an Optimum Transferor in

International Technology Transfer

Rakesh K. Agrawal and Veerappan Jayaraman

1123 SANDESH PANEL: BUSINESS ISSUES AND

OPPORTUNITIES IN INDIA

Prashant Palvia

INTERNATIONAL LOGISTICS

1124 North American Free Trade Agreement: A Review

of the Developments of a Progressive Dinosaur in

Mexico

Kamlesh T. Mehta

1127 Logistics Excellence from a Triad Perspective: The

Key to Achieving Seamless Performance

Steven R. Clinton and Stanley E. Fawcett

1130 International Logistics Strategies of U.S. LogisticsProfessionals

Hokey Min and William P. Galle, Jr.

P/OM: MANUFACTURING

1133 SYMPOSIUM ON WORLD CLASS

MANUFACTURING

Roger G. Schroeder

1134 WORKSHOP ON SIMULATION

METHODOLOGY IN OPERATIONS

MANAGEMENT RESEARCH

Timothy L. Smunt

JUST-IN-TIME MANUFACTURING

1135 The Effect of Machine Breakdown on the

Performance of a JIT System

Surendra M. Gupta

1138 Robust Kanban Systems: A Tolerance DesignExample

Farhad Moeeni

1141 Just-In-Time's Robustness: A Simulation Study

Alireza Ardalan

ENVIRONMENTAL ISSUES IN

MANUFACTURING

1143 An Evaluation of Order Release Strategies in a

Remanufacturing Environment

V. Daniel R. Guide, Jr. and Rajesh Srivastava

1146 Plant-Level Choices of Environmental Technologies:The Influence of Environmental Management

StrategyRobert D. Klassen and D. Clay Whybark

1149 Green Manufacturing: Research Issues, Obstacles

and Frameworks

Steven A. Melnyk and Robert B. Handfield

1152 WORKSHOP ON GLOBAL EMPIRICAL

RESEARCH IN OPERATIONS MANAGEMENT

John E. Ettlie and John W. Kamauff

TOPIC TABLE: LOGISTICAL DECISION

MAKING

1154 Lot Sizing and Queuing Delays with Machine

Breakdowns

Yuanming Guo

1154 Cost-Modified Wagner-Whitin Method for

Multi-Stage Lot-Sizing in Spreadsheet MRP

Jayavel Sounderpandian

1154 Using Simulation to Analyze Logistics Decisions

Under Different Foreign Exchange Scenarios When

Demand Is Stochastic

Lisa A. Ferguson and Vicki L. Smith-Daniels

1154 The Performance of a Simple Lot Sizing Rule in

Group Technology Environment

Hossein Jamshidi and David S. Ang

LAYOUT FOR CELLULAR MANUFACTURING

1155 Joint Consideration of Cell Formation and Cell

Layout Under Capacity Constraints

Nasr-Eddine Dahel

1158 Functional Layout and Hybrid Cellular

Manufacturing Systems: A Simulation-Based

Performance ComparisonGirish Shambu

1161 A Performance Based Model for the Formation of

Manufacturing Cells in Group TechnologyJ. Robert McQuaid, Jr.

TIME-BASED COMPETITION

1164 A Time-Based Approach to Maintenance

Kathleen E. McKone and Elliott N. Weiss

1167 Time-Based Competition: An Empirical Study of

Performance ImplicationsEmma Jane Riddle and James W. Pearce

1170 Reduction of Cycle Time Through Various Business

EnterprisesIke C. Ehie and Stanley J. Stough

PRODUCT DESIGN CONSIDERATIONS

1173 New Product Component Developers: What

Influences Their Customers' PerceptionsDavid McCutcheon, Janet L. Hartley, and

Rebecca Grant

1176 A Structural Modeling Study of the Initiators of

Product and Process Integration Decisions and Their

New Product Development ImplicationsPaul T. Dunn

1179 R&D and Global ManufacturingJohn E. Ettlie

TOPIC TABLE: MANAGEMENT OF

TECHNOLOGY

1182 A Comparison of Traditional and Tandem

Configuration Automated Guided Vehicle Systems

Edward A. Ross, Farzad Mahmoodl, and Charles

T. Mosier

1182 Testing Robustness of Analytical Results of Machine

Workloads in Flexible Manufacturing Systemsthrough Simulation

Zubair M. Mohamed, Edward L. Gillenwater, and

Bryan Kethley

1182 An Examination of Organizational Factors Effectingthe Implementation of Advanced ManufacturingTechnologies

Faizul Huq and Timothy Miller

TOPIC TABLE: STRATEGIC OPERATIONS

MANAGEMENT

1183 Competitive Priorities, Managerial Evaluation, and

Firm Performance in Make-to-Order Environments:

An Empirical StudyJames W. Pearce, Stephen D. Owens, and

Vidyaranya B. Gargeya

1183 Manufacturing Performance Improvement and

Competitive Strength: An Exploratory Study

Joon Choi and Jay S. Kim

1183 The Relative Importance of Factors InfluencingInitial Investment Costs of FMSs

Joseph J. Retzer and Kurt A, Pfiughoeft

VI

1183 Academic Research and the Needs of ManufacturingDaniel C. Steele, Manoj K. Malhotra, Robert E.Markland, and Varun Grover

1184 Total Quality Management and Firm'sResponsiveness

Mohamed A. Youssef

1185 THE GLOBAL PROCUREMENT AND SUPPLYCHAIN BENCHMARKING INITIATIVE: ANUPDATE ON RECENT RESEARCH

Robert B. Handfield

1186 CONFLICT RESOLUTION USING THETHEORY OF CONSTRAINTS

Ina S. Markham and Christina D. McCart

1187 SYMPOSIUM ONMANAGING ASSETS INGLOBAL MANUFACTURING:COMPETITIVENESS, ENTRY STRATEGIESAND CREATING SYNERGIES

Anil Khurana

MANUFACTURING AUTOMATION

1188 Obstacles to Computer Integrated ManufacturingSuccess: A Study of Practitioner Perceptions

Ronald E. McGaughey and David Roach

1191 FMS Tool Allocation Procedures: Qualitative and

Quantitative ComparisonsKwasi Amoako-Gyampah and Jack R. Meredith

1194 An Examination of Manufacturing Automation

Kenneth K, Boyer, G. Keong Leong, and Peter T.

Ward

CELLULAR MANUFACTURING

1197 Flexibility in Cellular Manufacturing: A Framework

and Measures

Hassan M. Selim, Asoo J. Vakharia, and RonaldG. Askin

1200 Critical Criteria for Successful Implementation of

Cellular ManufacturingInjazz J. Chen, Dalen T. Chiang, and James R. Tarr

ISSUES IN OPERATIONS MANAGEMENT

1203 Classics in Production and Operations ManagementVictor E. Sower, Jaideep Motwani, and Michael

J. Savoie

1206 Forecasting for Parts Recovery in a RemanufacturingEnvironment

Rajesh Srivastava and V. Daniel R. Guide, Jr.

1209 Innovation in High Technology Manufacturing:From Black Art to a Formal Conceptualization

Shekhar Jayanthi and Kingshuk K. Sinha

1212 AN IMD MANUFACTURING 2000 RESEARCH

INITIATIVE: THE WADE IN

SWITZERLAND' STUDY

Robert S, Collins, Carlos Cordon, and Denyse Julien

1213 MANAGING COST FOR 'MANUFACTURINGPLUS': A RESEARCH WORKSHOP

Peter M. Arnold and Jay S. Kim

TOPIC TABLE: MANAGEMENT OF SUPPLD2RS

1214 A Cost Comparison of Basic EOQ and JIT PurchasingFarzaneh Fazel and Erika W. Gilbert

1214 Selecting Purchase Order Quantities under

Conditions of Quantity Discount, Market and

Technical Obsolescence and Limited Data

Roger J. Gagnon and M. DiNovi

1214 Purchasing Performance Measurement Systems: AConceptual Model

Ajay Das and Sime Curkovic

1214 Supply Chain Management: Channel InequitiesRebecca Duray and W.C. Benton

1215 A Framework for the Development of Buyer-SellerPerformance Metrics: The Seller's Perspective

John H. Bantham and Paul M. Bobrowski

INVENTORY MANAGEMENT IN A JITENVIRONMENT

1216 Minimizing the Average Inventory Holding Time inMixed-Model Production Systems with SignificantSetups

Renato de Matta and Rodney Traub

1219 Determining the Number of Kanbans in a

Just-In-Time Production System: A Rule Induction

ApproachIna S. Markham, Richard G. Mathieu, and BarryA. Wray

1222 A Lotsize Reduction Model for Just-In-Time

Production SystemsJiaqin Yang and Richard H. Deane

MANUFACTURING STRATEGYRETROSPECTIVES

1225 Manufacturing Strategy Research: An Examinationof Research Methods and Analytical Techniques

Cheryl Speier and Morgan Swink

1228 Manufacturing Strategy: An Examination of the

Literature

Rakesh R. Neunaha

1231 A Taxonomy of Manufacturing Strategies Revisited

Markham T. Frohlich and Robb Dixon

1234 WORKSHOP ON INTEGRATED

BUSINESS/ENGINEERING DEGREE

PROGRAMS IN MANUFACTURING (DDavid P. Christy

1235 CREATIVE PRODUCTION AND

OPERATIONS MANAGEMENT BY

SPREADSHEETS

Andrew Vazsonyi

vii

TOPIC TABLE: SCHEDULING IN

MANUFACTURING

1236 Workload Balance: An Alternative Goal in Cell

Formation

Thomas G. Groleau and John J. Bernardo

1236 An Examination of Tooling Constraints in a

Labor-Limited Job ShopMark D. Treleven and Mary Ann Murray

1236 Load Smoothing with Due Date AssignmentProcedures in a Bottleneck Job Shop

Gary J. Salegna

1236 A Dynamic Forward-Backward Heuristic Approachfor MLCLP: Part I

Reza Eftekharzadeh

TOPIC TABLE: EMERGING ISSUES IN

OPERATIONS MANAGEMENT

1237 Suppliers' Relationships in Concurrent EngineeringS. Dowlatshahi

1237 Understanding Cell Management Challenges,Outcomes, and Underlying Causes: A Taxonomyand Framework

Karen A. Brown and Nancy Lea Hyer

1237 Logistics Coordination Structures

Ira Lewis and Alexander Talalayevsky

1237 Employee Focused: The First Step of Success in

Achieving the WCM Status for U.S. CompaniesAzmi Ahmad and Satish Mehra

1238 Impact of Managerial Policies on Productivity and

Quality: An Integrated PerspectiveSarvanan Devraj

STRATEGIC SUPPLIER MANAGEMENT

1239 Supplier Selection Criteria Under New Purchasing

Paradigm: A Multi-Tier PerspectiveThomas Y. Choi and Janet L. Hartley

1242 A Demonstration of the Comparison of Price and

Due Date Negotiation Strategies Using Simulation

Douglas R. Moodie

1245 Antecedents and Performance Implications of

Interorganizational RelationshipsRobert B. Handfield, Christian Bechtel, and J.L.

Stimpert

SCHEDULING FOR CELLULAR

MANUFACTURING

1248 Batch Overlapping in Cellular ManufacturingGregory V. Frazier

1251 Family-Based Scheduling of Job Shops

John B. Jensen, Manoj K. Malhotra, and Patrick

R. Philipoom

1254 The Use of Setup Dependent Scheduling Rules in

Cellular Manufacturing When Intercell How Is Present

Allison McKinney Wilkins

LOGISTICS

1256 Toward a World-Class Conversion Process: A

Manufacturing/Logistics PerspectiveMichael A. Tracey

1259 Logistics Processes, Manufacturing Flexibility, andFirm Performance: Instrument Development and

Causal Model AnalysisMichael A. Tracey

1262 Preliminary Results of a Comparison of Tabu Search

and Simulated Annealing Methods for Determination

of Sequence of Operations

Buddhadev Roychoudhury and Walt Groteluschen

NEW APPROACHES TO JOB SHOP

SCHEDULING

1265 Real Time Scheduling System (RTSS): An OR/ES

Approach to Dynamic Job Shop SchedulingWilliam G. Bistline, Snehamay Banerjee, and

Avijit Banerjee

1268 A Simulated Annealing Approach to Minimize

Tardiness on a Single Processor with Sequence

Dependent Setup Times

Keah Choon Tan

1271 Genetic Algorithms for the Two-Stage Bicriteria

Flowshop Problem

Venkata R. Neppalli, Chuen-Lung Chen, and

Jatinder N.D. Gupta

MANUFACTURING INFORMATION SYSTEMS

1274 An Intelligent and Adaptive Information System for

FMS Control

Thomas A. Ottaway

1277 Relational Databases in Manufacturing: A MRP

Implementation and Framework for Cross Functional

IntegrationRobert J. Marsh and Shawnee K. Vickery

1280 The Relationship Between EDI as an ExampleInter-Organizational System and Supplier Reliability

Steve V. Walton and Ann S. Marucheck

INTERNATIONAL MANUFACTURING

1283 Scheduling in a Multi-Stage, Multi-Product

Manufacturing System—An Application in China

Wenguang Xiang, Sukran N. Kadipasaoglu, and

Basheer M. Khumawala

1286 An Empirical Comparison of ManufacturingStrategies in Singapore and the United States

Rebecca Duray, Peter T. Ward, G. Keong Leong,

and Chee-Chuong Sum

1289 Operations Decision-Making in the Face of

Germany's 1991 Packaging Ordinance: An

Empirical Study

Linda C. Angell and Janelle N. Heineke

1292 WORKSHOPON ISSUES IN DEVELOPING

STANDARDIZED INSTRUMENTS FOR

EMPIRICAL RESEARCH IN TIME-BASED

MANUFACTURING

William J. Doll, Xenophon Koufteros, and Mark

A. Vonderembse

FORECAST ERROR IN MRP SYSTEMS

1293 The Cost of Forecast Error in a Multi-Echelon

Production System

F. Barry Lawrence and Benito E. Flores

Vlll

1296 Correlating MRP System Nervousness with Forecast

Errors

Chrwan-jyh Ho and Tim C. Ireland

1299 Forecasting Model Evaluations in MRP OperationalSystem Settings

Fred W. Cooper, Xiande Zhao, and T.S. Lee

SCHEDULING

1302 Delivery Performance: Does It Improve?Gyula Vastag

1305 Capacity Planning Under Uncertainty: A Stochastic

Programming ApproachElena Katok

1308 The Effect of New Dominance Properties in

Obtaining Optimal Solutions for the Single Machine,Total Tardiness Problem

Randolph M. Russell and James E. Holsenback

PRODUCTDESIGN STRATEGD2S

1311 Congruence Among Product, Process, and Competitive

Strategy: The Impact on Manufacturing Focus

James W. Pearce and Richard H. Deane

1314 Stumbling Blocks to Design for Construction: An

Empirical Examination of the Differences Between

Designers and Contractors

Michael S. Puddicombe

1317 The Measurement of New Product DevelopmentPractices: A Time-Based Paradigm

Xenophon A. Koufteros, William J. Doll, and

Mark A. Vonderembse

MANUFACTURING LOGISTICS

1320 A Comparison of Material Transporter Quantities in

a Simulated Job Shop

Brian E. Porter

1323 An Empirical Investigation of Percent Heuristic

Solution Error for Quadratic Assignment

Formulations for Facility Layout

Donald F. Rossin and Mark C. Springer

1326 Dynamic Location of Multinational Manufacturing

Facilities Under Uncertainty: A Chance-Constrained

Goal Programming ApproachHokey Min and Emanuel Melachrinoudis

WORKFORCE CONSD3ERATIONS IN

MANUFACTURING

1329 Supervisors' Participation in Quality Efforts in Large

and Small Manufacturing Firms

Satish P. Deshpande, Sanjay L. Ahire, and

Damodar Y. Golhar

1332 The Use of Human Resource Strategies to Support

Manufacturing FlexibilityGregory M. Magnan, Shawnee K. Vickery, and

Cornelia L. Droge

1335 The Impact of Work Teams and Their Life-Cycle

Phases on Manufacturing Quality: A Field Study

Rajiv D. Banker, Joy M. Field, Roger G.

Schroeder, and Kingshuk K. Sinha

SIMULATION STUDffiS OF JOB SHOP

SCHEDULING

1338 The Effect of Workload Smoothing on Performance

Measures in the Dual Resource Constrained Job Shop

Mary Ann Murray, Gary J. Salegna, and Paul H.

Randolph

1341 Using ORR Rules in a Flow Shop with Cellular

Manufacturing

Lawrence D. Fredendall, Vijay R. Kannan, and

Thomas J. Krupka

1344 Interaction of Due-Dates and Dispatch Rules in

Single-Stage Production Settings

Stephen R. Lawrence

MATHEMATICAL APPROACHES TO

INVENTORY MANAGEMENT

1347 Stationarity of the Optimal Lot Size Under

Continuous-Time Inflation: An Exact Solution

Ashok Kumar, Jaideep Motwani, and Zubair M.

Mohamed

1350 A Note on the Inventory Models with Goodwill

Loss Due to Stockout

Se-Kwon Kim, Seung Lae Kim, and Jack C. Hayya

1353 Multiple Product Setup Reduction Under Constraints

Avijit Banerjee, Vijayakumar R. Pyreddy, and

Seung Lae Kim

SUPPLIER-BUYER INTERFACE

1356 The Role of Product Design in Supplier-BuyerInterface

S. Dowlatshahi

1359 Manufacturer-Customer Closeness: A Conceptual Model

Luis E. Solis and Ken I. Kim

1362 Determinants of Superior Service in the US

Specialty Chemical Industry

Gerald R. Aase and Morgan Swink

1365 WORKSHOP ON FAST PRODUCTION

INNOVATION AND PRODUCT QUALITY:

STRATEGIC ALLIANCE OR TRADEOFF?

Barbara B. Flynn

MRP WITH CONSTRAINED RESOURCES

1366 Rationing Capacity Between Two Product Classes

Nagraj Balakrishnan, V. Sridharan, and J. Wayne

Patterson

1369 An Investigation of Cost and Capacity in MRP Systems

for a Product-Focused Manufacturing Environment

Arvind Pare, Huei Lee, Melvin F. Brust, and

Carolyn R. Harris

1372 A Finite Capacity Planning Methodology for

Manufacturing Resources Planning (MRP-II)

Prashanth B. Nagendra and Sanchoy K. Das

ADVANCED MANUFACTURING

TECHNOLOGD2S

1375 An Empirical Examination of Factors Contributing

to the Effective Implementation of Automated

Advanced Manufacturing Systems

Michael H. Small and Mahmoud M. Yasin

1378

1381

Advanced Manufacturing Technologies,Infrastructure, and Performance

Kenneth K. Boyer, G. Keong Leong, Peter T.

Ward, and Lee J. Krajewski

Industry Practices for Justification of Advanced

Manufacturing Technology: An Empirical StudyAlan A. Brandyberry

ISSUES IN INVENTORY MANAGEMENT

1384 A New Approach to the Determination of End Item

Safety Stock

Judith I. McKnew and Robert P. Davis

1387 Understanding the Production and Inventory

Management Systems of Process Industries

Daina R. Dennis and Jack R. Meredith

1390 A Look Ahead Depot Return Heuristic for

Multi-Echelon Inventory SystemsJohn R. Willems and S. Christian Albright

LAYOUT OF MANUFACTURING FACILITIES

1394 Using an Efficient Work Station Oriented Approachto Solve the Assembly Line Balancing Problem

Patrick R. McMullen

1397 An Iterative Layout Heuristic for Multi-floor

Facilities

Sue Abdinnour-Helm and Scott W. Hadley

1400 Determining the Optimal Number of Work Stations

and Staffing Levels for a Single Period PlanningProblem

Nancy Anderson and Michael P. D'ltri

SCHEDULING OF RESOURCES

1403 Capacity Constrained Resource Scheduling: ADecision Utility Approach

Ceyhun O. Ozgur

1406 A Measure of Stability for Project Schedules

Mark D. Pagell

1409 Resource Assignment Policy Selection in Resource

Constrained Multiproject Scheduling with PreemptionRobert C. Ash, Dwight E. Smith-Daniels, and

James C. Hershauer

MANUFACTURING STRATEGY

1412

U5

1418

1421

An Effective Methodology for Analyzing Tradeoffs

in Operations Management: A Supplier Selection

Process Example

Madeleine E. Pullman and Rohit Verma

Supplementing 'Lean Manufacturing': A Theory of

'Intelligent-Lean' ManufacturingAnil Khurana and F. Brian Talbot

Assessing the Impact of Changes in Strategic Focus

Through Computer Simulation: Describing the

Baseline StudyRobert J. Marsh and Steven A. Melnyk

Moderating Influence of Organizational Structure in

the Technology and Performance Relationship: An

Empirical Examination

Injazz J. Chen and Atul Gupta

OPERATIONS STRATEGY AND

ORGANIZATIONAL BEHAVIOR

1424 Effect of Operations Strategies on OrganizationalPerformance

Nazim U. Ahmed, Ray V. Montagno, and Robert

J. Firenze

1427 An Examination of Consistency Across OperationsDecisions and Its Impact on Performance

M. Hossein Safizadeh, Larry P. Ritzman, and

Debasish N. Mallick

1430 Deciphering the Relationships Between Advanced

Manufacturing Methods and Operational Performance

Markham T. Frohlich and Robb Dixon

LOT SIZING

1433 An Evaluation of the Sepehri-Silver-New Heuristicin MRP Systems - Part II

Ibrahim S. Kurtulus

1436 Policies for Selecting and Lot Sizing Substitutable

ComponentsRam Mohan V. Rachamadugu and Kim Chan

1439 Lot Sizing with Component Part Commonality and

Constant Independent Demands

Tej S. Dhakar, Charles P. Schmidt, and

Takayoshi Tamura

PROCESS IMPROVEMENT

1442 Organizational Learning Analysis of a High Tech

CompanyShlomo C. Globerson and Shmuel Ellis

1445 The Effect of the Process Improvement Differential

on the Performance of a Cellular Manufacturing ShopAshok Chandrashekar and Thomas E. Callarman

1448 Process Improvements for Competitive Advantage:Applications and Theory

Janice E. Carrillo and Cheryl Gaimon

MATHEMATICAL MODELS FOR PRICING AND

BIDDING

1451 Jointly Constrained Order Quantities with

Incremental Discounts

Paul A. Rubin and W.C. Benton

1454 Bidding Decisions for Make to Order Firms with

Contingent Orders

Fred F. Easton and Douglas R. Moodie

1457 Multi-Buyer Discount Pricing for a Supplier

Operating in a Make-to-Stock Environment

Nagesh N. Murthy, W.C. Benton, and RajeshSrivastava

INVENTORY MANAGEMENT

1460 A Multi-Echelon Inventory System with a

Non-Stationary Stochastic Demand Process

Amy Z. Zeng

1463 A Graphical Approach to Solving Constrained

Dynamic Inventory Problems with a Fixed OrderingCost Component

Ashok Kumar and Jaideep Motwani

MANUFACTURING/MARKET INTERFACE

1466 Environmental Best Practices in the Office Furniture

Industry

Lisa K. Seegers, Robert B. Handfield, and Steven

A. Melnyk

1469 Mass Merchants and Manufacturing: Greater

Demands on Production in the New Retail

Environment

Christopher M. McDermott

1472 A Cross-Functional Approach to Product Line

Management: Bridging the Gap between Marketingand Manufacturing

Leslie Olin Morgan, Panagiotis Kouvelis, and

Richard L. Daniels

LOT SIZING WITH SETUP TIME

CONSIDERATION

1475 Policies for Lot Sizing with Setup LearningRam Mohan V. Rachamadugu and Chong Leng Tan

1478 Setup Adjustment Approach to Multi-StageProduction Lot Sizing

Reza Eftekharzadeh

1481 An Efficient Heuristic Procedure for the Single-Item,

Discrete Lot Sizing Problem

Cem Canel, Basheer M. Khumawala, and JaphetS. Law

QUALITYMANAGEMENT

1484 Is Quality Function Deployment Good for Product

Development? Forty Companies Say Yes

Tom Van Fossen, Mark A. Vonderembse, and

T.S. Raghunathan

1487 A Generalized Quality Index Based on Process

Variation from Target

Seungwook Park and Wansoo T. Rhee

1490 Measurementof Employee Involvement, Operator

Maintenance and Continuous Improvement

Christopher J. Piper and Narendar Sumukadas

SCHEDULING WITH CONSTRAINED

RESOURCES

1493 Disaggregation and Job Scheduling in Hierarchical

Production Planning SystemsMohammad Z. Meybodi

1496 Heuristics in a Hierarchical Production Planning and

Scheduling Model to Manage Daily Contingencies in

a Multi-machine, Multi-product Environment

Mabel M. Qiu and E. Earl Burch

1499 Solving a Resource Sharing and SchedulingProblem: An Experimental Analysis of the Factors

Affecting the Solution Performance

Subhashish Samaddar and Aran Rai

THEORY OF CONSTRAINTS

1502 An Explication and Characterization of the Goal

System (formerly Disaster) Approach to Multiple

Constraint Scheduling for Drum-Buffer-Rope (DBR)

Production SystemsJacob V. Simons, Jr. and Wendell P. Simpson, III

1505 Formulation and Solution of the Drum-Buffer-Rope

Constraint Scheduling Problem (DBRCSP)

Jacob V. Simons, Jr. and Wendell P. Simpson, UI

1508 Order Sequencing in a Drum-Buffer-Rope Planning

and Control System

Gregory R. Russell and Timothy D. Fry

P/OM: SERVICE

1511 WORKSHOP ON JIT IN THEFOOD

INDUSTRY

Jack C. Hayya and Xin X. He

HEALTH CARE SERVICES (I)

1512 A Modeling Approach for Scheduling HospitalResidents

Irem Ozkarahan

1515 An Empirical Study of Restructuring in Health Care

Operations: Implementation Lessons

Sharon B. Schweikhart and Vicki L.

Smith-Daniels

1518 The Effects of Competitive Priorities, Structure and

Infrastructure Decisions on Performance in Hospitals

Ling Xia Li, G. Keong Leong, and Timothy W.

Butler

TOPIC TABLE: SERVICE SCHEDULING AND

CAPACITY

1521 Applying the Principles of Constraints Management

to the Service Sector

Jaideep Motwani, Ashok Kumar, and Zubair M.

Mohamed

1521 Scheduling Relief Breaks in Workforce Scheduling:In Advance, in Real-time, or Both

Gary M. Thompson and Madeleine E. Pullman

1521 Managing Customer Waiting Time Through Process

Design to Ensure 'Fairness* and Efficiency in

Service Delivery

Sunil Babbar and Chwen Sheu

1521 Service Capacity Analysis When Customers Are

Sensitive to DelayPeter T. Ittig

EMPOWERMENT AND SERVICE-PROVIDER

ROLES

1522 Faculty Empowerment and Continuous Improvement

Joyce M. Barnes and Amir M. Hormozi

1525 Contact Level in Service Operations: Its Impact

Upon Information Scouting Roles by Service Agents

Frederick C. Van Bennekom

1528 Empowerment, Discretion, and Service Quality: A

Comprehensive Model with Propositions for Research

David M. Lyth and Robert Johnston

HEALTH CARE SERVICES (II)

1531 The Design of a MRP-Based Hospital Service

Requirements Planning System: The Impact of

Different Sources of Uncertainty

Paul Gemmel and Roland Van Dierdonck

1534 Operations Management in Health Care Services:

Does It Exist and Where Should We Publish?

Melody J. McCracken and Betty S. Coffey

1537 A Decision Support System Model for Staffing and

Scheduling Multiclinic Health Regions

Hope M. Baker, Samia M. Siha, and Joseph L.

Sessum

TOPIC TABLE: SERVICE MEASUREMENT,TYPOLOGffiS, AND SURVEYS

1540 Service Typologies: State of the Art SurveyDavid P. Cook, Chon H. Goh, and Chen H. Chung

1540 An Efficiency and Quality Study for a Student

Health and Wellness Center

Cem Canel, Claire M. Castano, Marsha M.

Krigswold, Paul Mazzola, and Robert L. Woodard

1540 Productivity-Quality Challenge: A Case StudyBarbara E. Haase and Richard A. Reid

1540 A Survey of the Use of Total Quality Managementin a Service Industry

Farhad Raiszadeh, Raj Lingaraj, and Tapan Sen

TOPIC TABLE: SERVICE OPERATIONS

1541 Hospital Emergency Customer Service: Effects of

Waiting Time

Louis Chin, Joby John, L.R. Dolinsky, and GaryR. Fleisher

1541 A Working Inquiry: JIT Type Stocking Systems for

Hospital Pharmacies

John Trinkaus, Jay Nathan, and David G. Dannenbring

1541 Trade Secrets Protection: Missing from a POM

Education?

David S. Ang, Michael C. Budden, and Michael

A.Jones

1541 Business Schools and Small Business: A Framework

for SymbiosisSue P. Siferd and William A. Ruch

1542 The Application of Process Failure Mode Effects

Analysis in a Pure Service Environment

David M. Lyth and Steven Sytsma

1543 WORKSHOP ON THE INTERNATIONAL

STUDY OF SERVICE OPERATIONS

Mark M. Davis

INVITED SESSION: TRENDS SHAPING THE

FUTURE OF THE HOSPITALITY AND TOURISM

INDUSTRIES

1544 Quality Service as a Differentiation Strategy in the

Lodging Industry

Joseph J. West, Gail S. Ayala, and Edward V. Staros

SCHEDULING SERVICES (I)

1547 Overlapping Start-Time Bands in Implicit Tour

SchedulingLarry W. Jacobs and Michael J. Brusco

1550 Setting Staffing Levels in Pure Service

Environments When the True Mean Daily Customer

Arrival Rate Is a Normal Random Variate

Gary M. Thompson

1551 A Zero-One Linear Programming Model for Workforce

Scheduling in an Analytical Chemistry LaboratoryNelson H. Risser and Ching-Chung Kuo

SCHEDULING SERVICES (H)

1554 A Sequential Integer Programming Method for

Discontinuous Labor Tour SchedulingMichael J. Brusco and Tony R. Johns

1557 Modeling Variable Employee Productivity in

Workforce SchedulingGary M. Thompson and John C. Goodale

1560 Examination and Optimization of On-Call Labor

SchedulingTimothy S. Vaughan

INVITED SESSION: INFORMATION SYSTEMS

TECHNOLOGY & THE HOSPITALITY AND

TOURISM INDUSTRY

1563 Technology and Its Impact on Global Distribution

Channels in the Hotel Industry

Daniel J. Connolly and Richard G. Moore

1566 Lodging Yield Management System Functions and

Their Relation to System Success

Robert K. Griffin

1569 The Impact of Information Technology as an

Enabler on the Hospitality IndustryWonae Cho and Daniel J. Connolly

SIMULATION MODELS OF SERVICE SYSTEMS

1572 A Simulation Study of DRP SystemSatya S. Chakravorty and Joseph B. Atwater

1575 Developing a Simulation Metamodel of a Bus

Transit System

George E. Heilman, Richard A. Johnson, Jennifer

Kreie, and James Ma

1578 A Simulation Model for the School Bus Routing and

Scheduling Problem: A Case StudyDaniel D. Friesen, Faizul Huq, and William E.

Pinney

MANAGING SERVICE CAPACITY

1581 Yield Management for Non-Profit OperationsRichard D. Metters and Vincent A. Vargas

1584 Hotel Group Forecasting Methods

Sheryl E. Kimes

1587 Managing Daily Work Flow with Multiple TimelinessGoals for Automated Document Processing

Michael J. Maggard, Joyce S. Mehring, and

Robert A. Parsons

CUSTOMER SATISFACTION

1590 Improving Service Quality Through Customer Input

Joanne M. Sulek and Mary R. Lind

1593 Effective Product/Service Design: ACustomer-Based Approach

Rohit Verma and Gary M. Thompson

1596 A Comparison of Structural Equations Models of

Service Satisfaction

Jo Ann Miller Duffy and Alice A. Ketchand

QUALITY MODELS FOR SERVICES

1599 Operations in Services and Manufacturing: More inCommon Than We Think

R. Nat Natarajan

1602 Using Control Charts to Measure Service Quality atthe University of Texas M.D. Anderson Cancer Center

Elizabeth A. Anderson and Leonard A. Zwelling1605 Measuring Zero Defects in Services: Integrating Six

Sigma and ServqualRavi S. Behara, Gwen Fontenot, and Alicia Grcsham

LOCATION AND ORDER PICKING ANALYSIS

1608 Relocation of Facilities When Weights Are TimeDependent

Bahrain Emamizadeh and Ali Asghar Tabandeh1611 Franchise Location Using Multiple Criteria Integer

ProgrammingGerald W. Evans and Sai Kolli

1614 Routing and Storage Policy Interaction in Order

Picking OperationsCharles G. Petersen II

QUALITY AND PRODUCTIVITY

1642 Polynomial Smoothing and Data Bounding for the

Detection of Nuclear Material LossesPaul R. Sebastian, David E. Booth, and MichaelY. Hu

TOTAL QUALITY MANAGEMENT

1645 Applying TQM to the Internal Organization: The

Purchasing-Customer-Suppuer RelationshipLinda L. Stanley and Joel D. Wisner

1648 Sources of Power, Influence, and Empowerment and

Quality Improvement Outcomes: A Theoretical

PerspectiveSusan D. Amundson, John C. Anderson, and

Roger G. Schroeder

1651 THE JOY OF WORK: OPTIMIZING SERVICE

QUALITY THROUGH EDUCATION ANDTRAINING

Kosaku Yoshida

TOPIC TABLE: REENGINEERING, ISO 9000,AND QUALITY AWARDS

1652 Ethical Issues in Baldrige Award ProgramArvinder P.S. Loomba and Thomas Johannessen

1652 ISO Standards and Registration: Benefiting from the

Parallels to TQM

Sunil Babbar and David J. Aspelin

1652 Reengineering for Improvement Using ProductionTools: Combining Expert System Results withLinear Programming for an Optimal Student

Scheduling SystemAva S. Honan, Kathryn Clark Mitchell, and Sara

Bliss

1652 The Impact of the ISO 9000 Series Standards on

Industrial MarketingWade W. Ferguson

TOPIC TABLE: TQM AND CONTINUOUS

IMPROVEMENT

1653 Testing the Impact of Adopting TQM on QualityPerformance: A Regression Analysis Approach

Nabil Tamimi

1653 Strategic Orientation of TQM Firms

Joe D. Jordan, Richard H. Deane, and

Ned Ellington

1653 Development of Quality Cost Contours: A

Simulation StudyStephen H. Goodman, Kenneth R. Gordon, and

Arthur A. Rasher

TOPIC TABLE: QUALITY IMPROVEMENTTECHNIQUES

1654 Goal Setting, Management by Objectives and What

Deming Said About Goals: A ComprehensiveApproach to Goals and Their Effects on Performance

Carlos A. Villanueva-SSnchez

1654 Total Productivity Measurement for Enhanced

Evaluation of Continuous Improvement Scenarios

Paul G. Paschke

ISO 9000 AND BENCHMARKING

1617 World Class Purchasing: A Benchmarking of the Best

William E. Newman, Jr., Mark D, Hanna, and

Warren Duffett

1620 A Comparative Study of ISO 9000 Implementationin American and Foreign Manufacturing Firms

Operating in the United States

Maling Ebrahimpour, Barbara E. Withers, and

Neset Hikmet

1623 Benchmarking: Quality Managers' PerspectiveInjazz J. Chen and Kenneth Paetsch

QUALITY IMPROVEMENT

1626 Quality Improvement at the Internal Revenue Service

S. Thomas Foster, Jr. and Ronald Viano

1629 Does Implementing an Effective TQM ProgramActually Improve Operating Performance? EmpiricalEvidence from Firms That Have Won Quality Awards

Kevin B. Hendricks and Vinod R. Singhal

1632 Concepts and Models in Continuous Process

Improvement

Swagata Saha and David P. Christy

1635 WORKSHOPON AT&T'S APPROACH TO

TOTAL QUALITY MANAGEMENT (TQM)

David Keeney and Dana Wilson

STATISTICAL ISSUES IN QUALITY ANDPRODUCTIVITY

1636 Modifying Process Capability Indices for Correlationand Outliers

Sameer Prasad

1639 The Prediction of Employee Productivity fromBiodata Using Classification and Regression Trees

Ina S. Markham and Steven E. Markham

xiii

1654 Constructing a Quality Survey Questionnaire:

Experiences and Insights in a Unionized Environment

Victor R. Prybutok, Albert H.C. Huang, and

Daniel A. Peak

1654 Aggregating Metrics in Air Force AcquisitionCenters with DEA and AHP

David J. Murphy and Kevin P. Grant

1655 Computerizing Defect Information for QualityImprovement

James Andrew Pope and James A. Pope

1656 WORKSHOP: INSIDE THEBALDRIGE

AWARD (I)

James R. Evans

TQM IMPLEMENTATION

1657 Effectiveness of TQM Programs: Influence of

Production Systems and Culture

Sameer Prasad and Jasmine Tata

1660 An Investigation of the Implementation ofTotal

Quality Management (TQM) ProgramsShona A. Honey, Huei Lee, Richard A. Drapeau,and Dee Wellan

1663 Critical Elements of Total Quality Management

Implementation: A Literature Review

Danilo Sirias

QUALITY AND PRODUCTIVITY IN EDUCATION

1666 Reengineering Management Education: Student

Customer Perspectives of Quality Teaching

Peter Haug

SERVPERF Versus SERVQUAL: Measuring

Service Quality in Schools of Business

J.R. McDaniel and Susan E. Pariseau

(Seepage 1747)

1669 Quality in the Classroom

Barbara A. Price and Marilyn S. Jones

1672 WORKSHOP: INSIDE THE BALDRIGE

AWARD (II)

James R. Evans

TOPIC TABLE: SERVICE QUALITY

1673 Quality Improvement Programs in TransportationJoel D. Wisner and Ira Lewis

1673 Designing a Course on Total Quality Management

(TQM): Application of Quality Function

Deployment (QFD)Carl B. Montano and Huei Lee

1673 Total Quality Management in Service Industries

Bangalore P. Lingaraj, Ahmad R. Karim, and

Yunus Kathawala

1673 A Management Perspective: Software Metrics and

QualityFrederick G. Kohun, Susan H, Johnson, Robert J.

Skovira, and David F. Wood

1674 TQM and Environmental Quality Management:Parallels and Propositions

Denise J. Cutler and Lawrence M. Corbett

QUALITY AND PERFORMANCE

1675 Total Quality Management in the Supply Chain:

What Is Its Impact on Performance?

Laura B. Forker, David E. Mendez, and James C.

Hershauer

1678 The Contribution of Quality to Business Performance

Laura B. Forker, Shawnee K. Vickery, and

Cornelia L. Droge

SPC

1681 Failsafing and Measurement Control Charts

John R. Grout and Brian T. Downs

1684 Process Capability Analysis: Internal Estimates for

Non-Normal Data

J. Keith Ord

1687 Improving X-Chart Sensitivity ThroughAutocorrelation Analysis

Joanne M. Sulek, J. Gaylord May, and Umit Akinc

QUALITYAND STRATEGY

1690 A Study of the Influence of Quality Management on

Small Firm Characteristics

Tracy D. Rishel and O. Maxie Bums

1693 Quality in Manufacturing: Factors for Success

L. Paul Dreyfus and Michael L. Vineyard

1696 Revenue Implications of Manufacturing Quality: A

Dynamic Model

Robert H. Burgess and Cheryl Gaimon

TOPIC TABLE: TQM IMPLEMENTATION

1699 A Revenue Oriented Approach for Focusing QualityImprovement

Joseph B. Atwater and Satya S. Chakravorty

1699 The Impact of Top Management Support and

Process Management Practices on Quality Attainment

Gustavo A. Vargas

SERVICE QUALITY

1700 A Comparison Study of Software Quality Control

David C. Chou and Bahram Alidaee

1703 Cost-Effective Drug Testing in the TransportationIndustry

Joanna R. Baker, Pamela K. Lattimore, and

Lance A. Matheson

1704 Perceptions of Health Care Quality: The Role of Gender

Deepinder S. Bajwa, Ian Brennan, and Assad

Tavakoli

QUALITY AWARDS

1707 A Comparative Study of State Quality Awards

Timothy M. Bergquist

1710 The Malcolm Baldrige National Quality Award

Education Pilot Criteria: Towards Application of the

Process

F. C. 'Ted' Weston, Jr.

1713 An Empirical Test of Linkages between the BaldrigeCriteria and Financial Performance

Robert B. Handfield and Soumen Ghosh

xiv

QUALITY, SAFETY, AND PROFITABILITY

1716 Consistency in Evaluating Organizational QualityGertrude P. Pannirselvam

1719 Are the 'Better Managed' Computer CompaniesRobust?... And More Profitable?

Jean-Pierre Amor

1722 Scientific Management, the Deming ManagementMethod, and Reengineering: Similarities and/or

Differences from an Organization Culture PerspectiveJohn C. Anderson, Manus Rungtusanatham, andSusan D. Amundson

PRODUCTIVITY AND TQM1725 The Role of Middle Management in TQM and

Non-TQM Firms: An Empirical InvestigationDamodar Y. Golhar, Satish P. Deshpande, and

Sanjay L. Ahire

1728 Determinants of Quality Results in QualityManagement: A Structural Model

S. Subba Rao, T.S. Raghunathan, and Luis E. Solis

1731 Container-Filling Problem Under CapacityConstraints

Jaiwen Liu, Kwei Tang, Young Hak Chun, and

Jen Tang

QUALITY IMPROVEMENT TECHNIQUES

1734 An Expert System for Off-Line QualityGeoff Willis

1737 QFD: Echoing the Voice of the Customer in an

Educational Institution

Jaideep Motwani, Ashok Kumar, and Chun HungCheng

1740 A Proposed Total Quality Management Information

System

Jeffrey L. Snow

from STRATEGY AND POLICY

CORPORATE GOVERNANCE: BOARD OF

DHIECTOR INDEPENDENCE IN DECISION¬

MAKING AND FIRM PERFORMANCE

1743 The Duty of Fair Dealing: Board Judgment in

Management Led BuyoutsTerrence C. Sebora and Michael J. Rubach

from INTERNATIONAL ISSUES

1746 TOPICS AND STRATEGIES FOR

INTERNATIONAL IS RESEARCH

Prashant Palvia

from QUALITY AND PRODUCTIVITY

QUALITY AND PRODUCTIVITY IN EDUCATION

1747 SERVPERF Versus SERVQUAL: MeasuringService Quality in Schools of Business

J.R. McDaniel and Susan E. Pariseau

1750 INVITED PANEL: PRODUCTIVITY ANDINFORMATION TECHNOLOGY

Jaak Jurison

XV