1e and servicenow integration
TRANSCRIPT
© 1E 2016
Software Lifecycle Automation
ITAM + ITSM = Complete Solution
Ambareesh Kulkarni, VP Client Services
© 1E 2016
Leading enterprises who have deployed ServiceNow, choose to deploy Shopping as their
Enterprise App Store for Self-Service capabilities and AppClarity for Software Asset Management.1. 1E Shopping with its Modern, Intuitive and Easy to use
interface, guarantees end-user satisfaction.2. A tight integration between AppClarity, Shopping, ServiceNow
and Configuration Manager (SCCM) ensures that application requests are: validated, license-compliant and delivered immediately.
Shopping + ServiceNow + AppClaritySuperior End user experience with centralized IT control
© 1E 2016
Leading enterprises who have deployed ServiceNow, choose to deploy Shopping as their
Enterprise App Store for Self-Service capabilities.1. 1E Shopping with its Modern, Intuitive and Easy to use
interface, guarantees end-user satisfaction.2. A tight integration between Shopping, ServiceNow and
Configuration Manager (SCCM) ensures that applications are delivered immediately.
Shopping + ServiceNowSuperior End user experience with centralized IT control
© 1E 2016
AppClarity Configuration Manager Shopping100% Software Lifecycle Automation
Service Management
Automation Platform
Performance Analytics
INCI
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Service Management
Automation Platform
Performance Analytics
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CMDB
SERV
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SHO
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Operations Management
Confi
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ServiceNow is an ITSM platformNot built for Software Lifecycle Automation
© 1E 2016
Enterprise ready integration capabilityREST APIs and Flexible Integration framework
Shopping Server
Shopping REST APIs
workflow
Integration Framework
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Enterprise ready integration capabilitySeamless Integration
Other Systems Management
Platforms
+
App Portal
© 1E 2016
Enterprise Ready ArchitectureFor complete Software Lifecycle Automation
© 1E 2016
Bi-directional Integration with ServiceNow
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• 1E Shopping is tightly embedded within the ServiceNow application framework.
• End-users have a single interface or portal in ServiceNow and access Shopping like any other app.
• Tight Integration leads to ease of adoption and eliminates any need for training.
Seamless Integration with the ServiceNow portalCertified by ServiceNow
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• Incident Management.• Request Management.• Seamless integration with Portal.• Workflow Management.
Shopping’s Integration points with ServiceNowCertified by ServiceNow
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Incident Management in ServiceNowCertified by ServiceNow
© 1E 2016
Integration ExamplesCase Studies: People, Process, Technology Approach To SAM
A Tool is only as good as the Processes that wrap around it. Processes are only as good as the People who use them.
© 1E 2016
• Works with Legacy package model & Application model• Supports machine centric & user centric applications• Supports task sequences for software deployment• Supports RBAC (Role based access control) introduced in CM2012• Provides capability for Self-service OSD for refresh and break fix
scenarios• Gets status for different stages in the software deployment process• Gets installation status of the program for both legacy packages and
application model• Initiates Policy refresh on client machines for faster deployments
Seamless & Granular integration with ConfigMgrIntegrates with ConfigMgr 2007 and 2012
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Managing the ComplexityISO 19770-3 Entitlement Library
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Managing the complexity
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Integration makes use of SOAP APIs
Device Inventory
Product Inventory
Install Inventory
Primarily Device inventory
Import Set Table(Notification, Computer
etc.)
Target Table(Incident, CMDB etc.)
Transform Maps
AppClarity APIs ServiceNow
GetApplications
InstallApplicationsOnMachines
AddBlackOutWindows
GetApprovalStatus
Shopping APIs
Certified by ServiceNow
© 1E 2016
User launches Shopping toRequest Software
Request to be approved by manager + license manager
Request once approved by manager goes to license manager for approval
License manager checks availability of licenses in AppClarity
Request for procurement of license is raised in ServiceNow as a task
Software reclaimed if unused Licenses Available?No
Concerned admin/group gets notified and procurement process is initiated
Yes
On procurement of license, task is marked complete, AppClarity & ServiceNow is updated request approved
Request approved by license manager
Software delivered to end user
SH SH
SH
SH
SH
SHAC
AC
AC
CM
Automated Software delivery, License entitlement validation & procurement
AC
AC
SH : ShoppingAC : AppClarity
© 1E 2016
Entitlement & Compliance validationData synchronization between AppClarity and ServiceNow
Data from AppClarityExisting data in ServiceNow
© 1E 2016
Entitlement & Compliance validationData synchronization between AppClarity and ServiceNow
Existing data in ServiceNow Data from AppClarity
© 1E 2016
Entitlement & Compliance validationData synchronization between AppClarity and ServiceNow
Existing data in ServiceNow
Data from AppClarity
© 1E 2016
START1. Requestor logs into ServiceNow, selects required assets and applications .2. ServiceNow dynamically populates the order forms based on the selected items, and Requestor fills in the required information.3. User submits the order. A single request (REQ) is created along with requested item (RITM) for each item Requestor selected and each SN requested item is assigned to the appropriate fulfillment team.4. For non-Desktop SW items:a) Items that require approval will go through the appropriate
approval workflow in ServiceNow. Once fully approved, the team starts fulfillment process in ServiceNow.
b) Items that do not require approval are auto approved in ServiceNow and the team starts the fulfillment process in ServiceNow.
5. For Desktop SW items:c) Items that do not require approval are auto
approved in ServiceNow. ServiceNow invokes 1E Shopping from the backend and the SW is deployed.
d) Items that require approval will go through the appropriate approval workflow in ServiceNow.
e) Once fully approved, ServiceNow invokes 1E from the backend and creates 1E request.
f) The IE Shopping request is then fulfilled by SCCM.END
Sony EntertainmentSoftware delivery Automation
© 1E 2016
• When a user selects an application, the associated workflow in SN gets triggered
• On execution of Place Order activity in Workflow, a Shopping order is created
• Shopping creates deployment in ConfigMgr for installation
• On completion of installation, status of the install is retrieved from Shopping and sent to ServiceNow
OccidentalServiceNow workflow invokes Shopping APIs