1. URL : www.parrywareccc.com

2. Enter your User Name and Password , Click on “Submit”

1. Now you are ready to use your CRM2. Dash Board – Today’s statistics

1. Search Complaint Page2. Status drop down contains Any, Open, Work in Progress, Pending for

Replacement, Closed

1. Check Box for Complaint Closed Over the Phone

1. Complaint Type contains Residence, Project, Renovation2. Purchase Details – Option has been provided

1. Allocated Date 2. Visit Date 3. Technician Name(Technician visit Details – You must enter Allocated Date, Visit Date, Tech. Details and Status)

1. Status drop down contains Visited, Door Locked, Main person not available, Spares not available, Other Brand, Appointment call

1. Bill Details – It contains Bill Description, Bill Number, Amount and Product Type(Product Type contains Labour, Parryware Products, Parryware Spares and Non Parryware)

1. Work Done by Tec. – It contains Prod. Code, Def. Code, Repair Code and Warranty Details.

1. Technician Details 2. Bill Details 3. Work Done by Tech.4. Replacement Recommendation by Tech.

1. Replacement Recommendation by Technician2. Job Satisfaction – By default None, Yes and No

1. RA Number 2. Dealer Details / Remarks3. Customer Remarks

1. Search Complaints – Export Excel 2. Print – Complaint Details3. Make duplicate complaint. 4. Wrong Assigne5. Pop up window will appear for convert into duplicate complaint.

1. Pop up window will appear for wrong Assignee

1. Check box for - List of duplicate complaints

1. Check box for – List of Follow up complaints