2-1-1 California Mobility Management Project

JARC/New Freedom Grants

California Alliance of Information and Referral Service

JARC & New Freedom FTA Grants

JARCThe Job Access and Reverse Commute program (JARC) goals are to improve access to transportation services to employment and employment related activities for low-income individuals and welfare recipients and to transport residents of urbanized areas and non-urbanized areas to suburban employment opportunities.http://www.dot.ca.gov/hq/MassTrans/5316.html

JARC & New Freedom FTA Grants

New FreedomThe New Freedom program goals are to provide new public transportation services to overcome existing barriers facing Americans with disabilities seeking integration into the workforce and full participation into society while expanding the transportation mobility options available to persons with disabilities beyond requirements of the Americans with Disabilities Act of 1990 (42 U.S.C. 12101, et seq.)http://www.dot.ca.gov/hq/MassTrans/5317.html

California Department of Transportation (Caltrans) partners with 2-1-1 California to develop mobility management centers in rural areas across the state, while also contributing to technology planning efforts.

Mobility Management - Integrates transportation with 2-1-1 to connect people including older adults, people with disabilities, and people with lower incomes to services. In partnership with Caltrans, 2-1-1 California is developing a plan for regional mobility management centers in rural areas of the state. Status – funded by Caltrans; planning phase near completion and implementation phase starting in December 2008

211 CA Partnership

Project Performance Measures Measure

Number of Rural Counties with 211 Service Available Outreach and education in rural counties for 211 Services Number of transportation-related referrals in rural areas via 211 services part of the pilot mobility

management center deployment Percentage of Coordinated trips in the Rural areas as part of the pilot mobility management center

deployment

Indicator Technological Assessment Findings Market Analysis and Findings Tracked number of calls for elderly, disabled or low income job-related services - Percent of calls for

elderly, low income, disabled for Transportation needs Trips for elderly, low income and disabled

Outcome Increased access to 211 services in all 23 rural counties Increased awareness for the elderly, disabled, and low income for 211 services Increased accessibility to human services transportation in rural areas - Referrals or direct transfers

for transportation by the targeted group Number of successful trips for the targeted group

2-1-1, 5-1-1, and Human Services Transportation

On the whole, however, there is no match for 211 when it comes to providing information and access to human services for people in need. Its one-on-one, interactive human communication is indispensable for helping those who aren’t sure where to turn, what name to attach to their need, or what programs might be available. Because it allows users to describe their concerns in their own words, 211 is also more able to develop a holistic understanding of callers’ needs in all of their complexity, and, where necessary, to suggest creative alternatives when no programs are available.

211 also has a remarkable asset in the form of its databases, which unlike those of 511 already include information on the innumerable small-scale charitable transportation services offered to the disadvantaged and disabled, as well as on programs that provide financial assistance to those needing help paying for transportation. Moreover, based on the demographics of the two systems, it is very likely that UWR/MSAA’s target audience of transportation-disadvantaged citizens would at least be familiar with the 211 resource as with 511.

Office of Research, Demonstration, and Innovation

Federal Transit AdministrationUnited States Department of Transportation

Making innovative use of the transit resources to respond to the demands of customers, which may include:

providing non-traditional services such as vanpool, ride-share, or demand responsive services;

implementing technologies that increase travel options or convenience;

providing information on all modes and ridesharing at a single call center;

or influencing land use in favor of transit.

(from the American Public Transportation Association)

Mobility Management -- what is it?

2-1-1 is a National Movement

Goal of 2-1-1 California

Create easy to remember phone number that connects all Californians to services, information, resources and volunteer opportunities in their communities, in their language 24 hours a day, 7 days a week.

Where 2-1-1 Centers Currently Operate in CA

2-1-1 implementation happening county-by-county.

By 2009 21* counties operational-covering 86% of California’s population.

Approximately 3 million calls* will be handled annually when fully operational in all counties.

*Monterey and Sonoma Counties are currently under consideration at CA PUC

A Critical Tool During Disasters for Special Needs

2-1-1s across the state demonstrate the importance of 2-1-1 in communities struggling to provide accurate and timely information to residents, first responders and relief agencies during disaster:

October 2007, San Diego, Los Angeles, Riverside, Orange, San Bernardino and Ventura county 2-1-1s responded to over 130,000 calls in less than a week as 20 separate wildfires broke out in Southern California causing the evacuation of over 500,000 people – and information about evacuations, shelters and road closures changed by the minute.

October 2008, Los Angeles, Santa Barbara and Orange County respond to thousands of calls (over 10,000 in LA) resulting from large wildfires that consume over five hundred homes.

JARC/New FreedomMobility Management Services

TRADITIONAL• Fixed-Route• Shuttles• Route/Point Deviation• Demand Responsive• Feeders• Taxi• Carpool/Vanpool

INNOVATIVE• Service Expansions• Jitneys• Volunteer Driver• Flex Car (Carshare)• Guaranteed Ride Home• Travel Training• Faith-Based Sources

Technology Funding Categories

• Rideshare Matching• Integrated Billing• Electronic Fare Payment• Automatic Passenger

Counting• Automatic Vehicle Location• Mobile Data Terminals• Traveler Information

• Hybrid-Cards( contact & proximity)

• Computer aided Dispatch• Audible Enunciators• Transit Stops w/automated

info• Internet Websites• Interactive Voice

Recognition

Mobility Management – Roles for 2-1-1

2-1-1

Job

Seekers

Medi-cal

Patients With

Disabilities

Low

Income

Para

Transit

Information only

Brokerage

One-Stop

Hybrid

ROI

Software

Efficiency

Fixed

Route

Rural

Needs

Medical

Patients

Mobility Management – Where to start?

Mobility Management – Where to start?

Given your local conditions, what is your logical role right now? In the future?

Who are your natural allies?Who needs more information?What more do you need to begin

developing a strategy?

Who to Contact for More Information

Bill DoyleProject LeadInformation Solutions Group2377 Gold Meadow Way, Suite 100Gold River, California 95670(916)960-7382(803)960-3056 – South Carolinabdoyle@infosol-group.com