20 customer service quotes by lesson.ly
TRANSCRIPT
“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering,
compassionate, type of activity.”
Leon Gorman
1
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for
the best kind of change.”
Marilyn Suttle
2
“In the end, the customer doesn’t know, or care, if you are small or large as an organization. She or he only
focuses on the garment hanging on the rail in the store.”
Giorgio Armani
3
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service
worthy of their repeat business and referral. Understand the factors that drive this customer revolution.”
Rick Tate
4
“When people talk about successful retailers and those that are not so successful, the customer determines at the
end of the day who is successful and for what reason.”
Jerry Harvey
6
“Customers today want the very most and the very best for the very least amount of
money, and on the best terms.”
Brian Tracy
7
“It helps a ton when you learn people’s names and don’t butcher them when trying
to pronounce them.”
Jerry Yang
8
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important
aspect of the customer experience a little bit better.
Jeff Bezos
12
“Your best customers leave quite an impression. Do the same, and they won’t leave at all.”
SAP Advertisement
13
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer
service culture can’t be copied.”
Jerry Fritz
15
“Know what your customers want most and what your company does best. Focus on
where those two meet.”
Kevin Stirtz
17
“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if
you are to bring it to your customer interactions”
Betsy Sanders
18
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