QUI Quotesabout

Customer Service

Nobody raves about

average.Bill Quiseng

No customer walksinto your business,

gives you money and then says,

“Dissatisfy me, please.”Aim for 100%

customer satisfaction. Bill Quiseng

To really “wow” your customers,

get rid of the fine print.

Bill Quiseng

It's not the one big WOWto one customer

that wins the day.It is the one little WOW delivered consistently

to every customer.Bill Quiseng

Never do anythingyou wouldn’t be

willingto explain on

Facebook.Bill Quiseng

Definition of customer service: Whatever the customer FEELS

it is.The customer buys with

emotion.What emotion does your

customer experience drive?Bill Quiseng

Mission statementsdon’t win customers.Passion statements

do.Bill Quiseng

Your relationshipwith the customer,not the customer's

relationship with your product,

is the conduit through which real value

flows.Bill Quiseng

Customer service training should be

seen as an investment

and not an expense.Bill Quiseng

You cannot even begin to satisfy customersuntil you remove all

the potential dissatisfiers.

Bill Quiseng

People who are not hospitable

have no right to work

in hospitality.Bill Quiseng

Delivering good customer service

is business common sense.

Your job is to make it common practice.

Bill Quiseng

“Sh*t happens” is an unacceptable

excuse for poor customer

service.Bill Quiseng

If your businesscannot pledge

“Satisfaction Guaranteedor Your Money Back”,

something is broken. Fix it.

Bill Quiseng

Thinking about customer service

doesn't make it happen;doing something does.

Customer service is not an attitude. It's

action.Bill Quiseng

Customer service trainingmust be seen,

not as a one hour seminar event,

but as a processthat continues daily.

Bill Quiseng

Great Service is Great Theater.

Don’t “fake it till you make it.”

Act it like you mean it.Bill Quiseng

If your last customer interaction was posted

on Facebook,would you feel proudof your performance?

Bill Quiseng

You can’t satisfy customers

with disengaged

employees. Start there first.

Bill Quiseng

To connectwith new customers

don’t try to get insidetheir heads.

Get inside their hearts.Create an emotional

connection. Bill Quiseng

The ultimate customer service

mantra:Be valuable.

Bill Quiseng

billquiseng.comYour #1 source for practical tips,

insight and inspiration to improve

your personal delivery of customer service:billquisengdotc

om

billquiseng