2001 wnmu employee survey

8/4/2019 2001 WNMU Employee Survey

1/17

EmployeeSatisfactionSurvey

Judy Bosland

Survey Research Consultant

Western New Mexico University

Spring 2001


2/17

Methodology

s Administered to all Faculty and Staff

s Surveys were anonymous

0% 50% 100%St

aff

Fac

ulty

% of Employee GroupWNMU

Spring 2001


3/17

Demographics of

RespondentsStaff Status

48%52%

Exempt

Non-exempt

WNMU

Spring 2001


4/17

Demographics of

Respondents

Faculty Status

25%

23%

48%

4%

Adjunct

Tenure-trackTenured

Other

WNMU

Spring 2001


5/17

Demographics,

cont.Staff

< 3

years

38%

10 or

more

18%

3 - 9years

44%

Faculty< 3

years

25%10 or

more

35%

3 - 9

years

40%

WNMU

Spring 2001


6/17

Results

s Faculty and Staff were positiveabout issues concerning their

working environment.Both get a sense of personalaccomplishment from their job

83% Staff

84% Faculty

Both have a clear view of job

responsibilities

82% Staff

82% Faculty

Both work well with theirsupervisors

77% Staff

81% FacultyWNMU

Spring 2001


7/17

Results

s Faculty and Staff were positiveabout issues concerning diversity

on campus.Both groups feel they are verycomfortable dealing with diversity

91% Staff99% Faculty

Most believe their supervisorswork well with a diverse

population

77% Staff

73% Faculty

Many believe relationshipsbetween various ethnic groupson campus are good.

76% Staff

72% FacultyWNMU

Spring 2001


8/17

Results

s Faculty and Staff had divergentopinions on some issues.

Staff tend to feel more encouragedthan faculty to come up with innovativesolutions

67% Staff

48% Faculty

Staff, more than faculty, tend to believethat others are more willing to help

73% Staff

59% FacultyFaculty MBOs appear to beconducted on a more regular basisthan are Staff Performance reviews

33% Staff

60% Faculty

WNMU

Spring 2001


9/17

Resultss Although Faculty complained

slightly more than staff about thephysical working conditions, both

groups had widely divergentopinions on these conditions.

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

%of

Respondents

Staff Faculty

St. Agree Agree Neutral Disagree St. DisagreeWNMU

Spring 2001


10/17

Resultss There was also a divergence of

opinion on the statement I feelsupported and appreciated for my

work at the University.

0

0.050.1

0.15

0.2

0.25

0.30.35

%ofRespondents

Staff Faculty


Spring 2001


11/17

Resultss Morale also appears to vary.

Although there was a significantdifference by division among the

Staff, differences were notsignificant for the Faculty.

0

0.050.1

0.15

0.2

0.25

0.30.35

%ofRespondents

Staff Faculty


Spring 2001


12/17

Results

s There were other issues on whichFaculty and Staff were neutral.

Recommendations of my PMT arebeing implemented

50% Staff

63% Faculty

The hiring supervisor usually followsSearch Committee recommendations

54% Staff

49% FacultyWNMU operates with integrity in itsexternal dealings

59% Staff

46% Faculty

% Neutral

WNMU

Spring 2001


13/17

Resultss Faculty and Staff were concerned

about information flows oncampusBoth groups feel WNMU does NOT doan adequate job of keeping peopleinformed

67% Staff

72% Faculty

Many believe management does

NOT understand employees problems

67% Staff

70% Faculty

Several respondents agree thatdecisions at WNMU are overlyinfluenced by politics

80% Staff

71% FacultyWNMU

Spring 2001


14/17

Resultss Other areas of concern included

hiring and promotion practices,leadership, and customer service.

Both groups feel WNMU does NOT doa good job of putting the right person inthe right job in a timely manner

68% Staff

64% Faculty

Several respondents believe that

decisions of top leadership are notrespected

53% Staff

68% FacultyFaculty failed to see a commitment toquality customer service. Comments fromstaff noted problems in some areas

80% Staff

71% Faculty

WNMU

Spring 2001


15/17

Resultss Salary issues were of most

concern to both Faculty and Staff.

Most believe the salary scale does

NOT attract competent employees

89% Staff

95% FacultyMost believe superior performancecannot be rewarded with the salaryprocess.

89% Staff

95% Faculty

Many believe the salary processdoes not retain good employees

88% Staff

89% Faculty

Many believe the pay scales areworse than at similar universities

79% Staff

94% FacultyWNMU

Spring 2001


16/17

Conclusions Faculty and Staff are most

pleased with Life in their

individual units.s Problems with

communication andsupport by management

are fostering discontent.s Grossly inadequate

salaries compound any

problems and take a toll onmorale.

WNMU

Spring 2001


17/17

As one staff member

wrote...Talk is cheap, actions speaklouder than words. I know we as

a team can make things better.

WNMU

Spring 2001

2001 wnmu employee survey

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