2004 hotqua - activities. hotqua aktivitäten 2004 2 quality management for health workshop:...

2004 Hotqua - Activities

Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 22

Quality Management for Health

Workshop: Quality Workshop: Quality Manager ISO Manager ISO 9001:20009001:2000

Quality Auditor ISO Quality Auditor ISO 9001:20009001:2000

SatisfactionSatisfaction degreedegree: : 85%85%

Photo: Achat-Hotel, Photo: Achat-Hotel, Augsburg, 11.01.04 Augsburg, 11.01.04


EuRoB-Project

Quality Manager / Hotel & Tourism ISO 9001:2000Satisfaction degree: 90%Photo: InterCityHotel, Stralsund, 04.03.04


Certification DIN-EN-ISO 9001

Workshop: Implementation of a QMS ISO 9001:2000, contentment degree: 97,50

Photo: Societät Wutzke & Förster, Frankfurt Oder, 01.04.04, certification: September 2004


Inhouse - Workshop

Professional sales for Professional sales for the front officethe front office

Contentment degree: 100%

Photo: Hotel Dietrich Bonhoeffer Haus Berlin, 20.04.04


Workshops AHK- Montevideo

Workshops: „Customer relations" and "Professional sales„

Contentment degree: 95 + 87%

Photo: AHK-Uruguay, Montevideo, 21-22.04.04


Service Quality

Workshop: " Service Service quality from the quality from the viewpoint of the hotel viewpoint of the hotel guestsguests „

Contentment degree: 91%

Photo: InterCityHotel Stralsund, 01.06.04


EuRoB- Workshops

Customer relations Customer relations (22.06.04)(22.06.04)Complaint management Complaint management (29.06.04)(29.06.04)internal Audit (12.07.04)internal Audit (12.07.04)Contentment degree: Contentment degree: 95%95%Photo: Hotel Horizont, Photo: Hotel Horizont, 22.06.0422.06.04


Sales Workshops

Hotel DBH / VCH, Berlin, 06.07.04

InterCityHotel Stralsund, 07.07.04

The Westin Leipzig, 08.07.04


Workshops in Montevideo

Customer relationsCustomer relations

Professional salesProfessional sales

Contentment degree: Contentment degree: 98,5 und 97,3 %98,5 und 97,3 %

Photo: AHK- Uruguay / Photo: AHK- Uruguay / Hotqua participants in Hotqua participants in Montevideo, Montevideo, JulayJulay 04 04


Workshop Front Office

Professional sales for the front office

Contentment degree: 97,5%

Photo: 18.08.04 InterCityHotel Stralsund


Online Courses in Spanish language

Management & motivationManagement & motivation

Contentment degree: Contentment degree: 100%100%

Melina Armijo (photo), Melina Armijo (photo), Tegucigalpa/HondurasTegucigalpa/Honduras

Ricardo Kaufmann, Ricardo Kaufmann, Montevideo/UruguayMontevideo/Uruguay


Implementation & Certification

Implementation of a high Implementation of a high Quality Management Quality Management System ISO 9001System ISO 9001

Contentment degree of Contentment degree of the panticipants: 80%the panticipants: 80%

Societät Wutzke & Societät Wutzke & Förster, OldenburgFörster, Oldenburg

September - September - DecemberDecember 20042004


Workshop in Stralsund

ComplaintComplaintManagementManagement

Contentment degree Contentment degree of the panticipants: of the panticipants: 96,22%96,22%

InterCityHotel InterCityHotel Stralsund, September Stralsund, September 20042004


Workshops in Berlin & Hannover

Professional sales for the Professional sales for the front officefront office

VCH-Hotel DBH Berlin, VCH-Hotel DBH Berlin, 12.10.0412.10.04

Andor Hotel Plaza Andor Hotel Plaza Hannover, 21.10.04Hannover, 21.10.04

Contentment degree of Contentment degree of the workshop the workshop participants: 99,5%participants: 99,5%


Workshops Mercosur

Professional sales / Professional sales / Buenos AiresBuenos AiresCustomer relations / Customer relations / Buenos AiresBuenos AiresManagement and Management and motivation / Montevideomotivation / MontevideoPhoto: Workshop Photo: Workshop participants in Buenos participants in Buenos Aires, October 2004 Aires, October 2004


Quality Management

IdeQua Workshops:IdeQua Workshops:

Quality Representative / Quality Representative / Project Management Project Management (10.04)(10.04)

Quality Manager (11.04)Quality Manager (11.04)

Quality Auditor (12.04)Quality Auditor (12.04)

ContentmentContentment degreedegree of of thethe panticipantspanticipants: 95,6% : 95,6%

Photo: Hotel Unter den Photo: Hotel Unter den Linden Berlin, 30.10.04 Linden Berlin, 30.10.04

2004 hotqua - activities. hotqua aktivitäten 2004 2 quality management for health workshop:...

Documents

hotqua aktivitten

quality manager iso

satisfaction degree

hotqua activities

quality auditor iso

qms iso

office contentment degree

quality management