2006 aarp oregon money management survey: summary of … · 2006 oregon money management survey:...

2006 AARP OregonMoney ManagementSurvey: Summary ofAgency Findings

May 2006

2006 AARP Oregon Money Management Survey: Summary of

Agency Findings

Report Prepared by Jennifer H. Sauer

Copyright © 2006

AARP Knowledge Management

601 E Street NW Washington, DC 20049 www.aarp.org/research

Reprinting with Permission

AARP is a nonprofit, nonpartisan membership organization that helps people 50+ have independence, choice and control in ways that are beneficial and affordable to them and society as a whole. We produce AARP The Magazine, published bimonthly; AARP Bulletin, our monthly newspaper; AARP Segunda Juventud, our bimonthly magazine in Spanish and English; NRTA Live & Learn, our quarterly newsletter for 50+ educators; and our Web site, www.aarp.org. AARP Foundation is our affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. We have staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

Acknowledgements Special thanks go to Kathi Brown of Strategic Issues Research, Judith Cohart of AARP Foundation’s Money Management Program, and Jerry Cohen, Terry McKinnon, Joyce DeMonnin, and Bandana Shrestha of the AARP Oregon State Office. Knowledge Management’s State Member Research staff that provided support and expertise on this project include Darlene Matthews, Jennifer Leslie, Cassandra Burton, Rachelle Cummins and Gretchen Straw. FGI Research entered and tabulated the data. Jennifer H. Sauer of Knowledge Management managed the project, designed the survey, and wrote this report. For more information, please contact her at (202) 434-6207 or by email at [email protected].

Table of Contents

Background .............................................................................................page 1 Methodology ............................................................................................page 2 Summary of Agency Findings................................................................page 3 Conclusion...............................................................................................page 6 Annotated Survey of Agency Respondents .........................................page 8 Question 7 – List of Organizations........................................................page 16

2006 Oregon Money Management Survey: Summary of Agency Findings 1

Background The U.S Bureau of the Census conducts the Survey of Income and Program Participation (SIPP) to collect data on labor force, income, and program participation characteristics to help estimate the effectiveness of government aid and support programs.1 From the SIPP Disability Module fielded in 1999, it is estimated that 2.2 percent of the 18+ population in the U.S. have difficulty keeping track of money or bills because of a physical or mental health condition. As one might expect, this proportion tends to increase with age, with about nine percent of those age 75 to 84 reporting such difficulty, and 22 percent of those age 85 and older. Overall, about seven percent of the U.S. 65+ population report money management difficulties. For over a decade, the AARP Money Management Program (MMP) has attempted to prolong independent living for low-income older and disabled persons. The AARP Foundation currently administers the MMP. The program focuses on people who are at risk of losing their independence due to the inability to manage their financial affairs. The Money Management Program (MMP) agencies use volunteers (see footnote) who are trained, supervised, monitored, and partially insured to provide assistance with money management for those who are unable to manage on their own. 2 The program meets a continuum of ordinary money management needs for its clients. Volunteers help clients organize and keep track of financial papers, establish budgets, write checks, balance checkbooks, and serve as representative payees, if needed. These services allow clients to retain significant independence while preventing financial mishaps from occurring, such as being evicted for nonpayment of rent or not having enough money by month’s end to pay for food and other necessities. Because most of the clients live alone, the volunteers are also providing secondary services, which to some clients are even more valuable. These secondary services include socialization and companionship, accessing eligibility for financial benefits, and shopping with or for the clients. Currently, the AARP Foundation supports three Money Management Programs in Oregon. This assessment was conducted to better understand the need for expanding the money management services in Oregon. The key component of this assessment is a survey of organizations from across the state that had been identified as possible sources of money management assistance.

1 SIPP information obtained at www.sipp.census.gov/sipp/. 2 These volunteers are volunteers of the local sponsoring agencies, not of the AARP Foundation.


Methodology AARP Oregon commissioned a survey to assess the need for expanding a state-wide Money Management Program. Two different list-assisted samples were obtained. One sample consisted of a list of social services agencies or organizations compiled by the AARP Oregon state office that are believed to have contact with individuals with money management issues. Because this is a convenience sample, it is not truly representative of all social service or human service agencies in the state of Oregon. The other sample came from a list of members of the Oregon Bankers Association (OBA). AARP Oregon has enjoyed a long-standing relationship with the OBA who expressed interest in the Money Management Program, and offered feedback from their members to help AARP determine where such services might most be needed. Because this sample came from a list of association members, it is not truly representative of all banking institutions in the state of Oregon. AARP State Member Research used a multi-contact approach to get organizations to respond to the survey. Each organization in both samples was sent a pre-notification letter, a cover letter and survey, and a reminder postcard. Organizations not responding to the initial survey were mailed a second cover letter and survey. While the agency sample was mailed a third cover letter and survey to obtain an even greater response, the Oregon Bankers Association declined a third mailing. 1,226 agency surveys were mailed and in the field from October 25 through November 30, 2005, the final cut-off date for the survey. Eleven agencies were determined undeliverable or closed, so 1, 215 agencies were considered the final sample. Agency respondents returned a total of 461 completed surveys providing a 38 percent response rate. Of the 1,984 members on the list provided from the Oregon Bankers Association, 51 banks had closed, leaving 1,035 possible members to be surveyed. Among these members, 238 returned completed survey for a response rate of 23 percent. The survey to the members of the Oregon Bankers Association was fielded between January 30 and March 17, 2006, the final cut-off for the survey. This report describes the findings from the survey sent to a list of social and human service agencies.


Agency Findings Responding agencies – who are they? Close to half (46%) of all responding agencies say their organization’s services are indeed restricted by age limits, and most (61%) serve older adults ages 60 or 65 and older. Another quarter (26%) serve adults 18 and older, and only 1 percent of the respondents say they provide services to children. Most responding agencies provide services to a diverse group of clients: 81 percent say they serve people with mental disabilities, 92 percent say they serve people with physical disabilities, 88 percent serve low incomes, and another 88 percent say they serve racial/ethnic minorities. Over half say they serve people with alcohol or drug abuse problems (56%). Interestingly, however, when asked to indicate whether or not they work for one of the types of agencies listed in the survey that included many types of senior and disabled organizations, most reported ‘no’ or ‘no answer’ (see question 19 in Annotated Survey of Agency Respondents). One-third (33%) report working for community long-term care organizations, and one in five (21%) report working for the Area Agency on Aging. Do clients face financial problems? The data clearly shows that clients of the responding agencies do indeed face many financial problems. Four in ten of the respondents say that their clients are often faced with being unable to read or understand financial materials, and nearly a third say their clients are often faced with unpaid bills or paying them late. Additionally, at least four in ten agencies report that their clients sometimes face issues like financial abuse, unpaid bills or paying bills late, buying unneeded items, or being unable to read or understand financial materials. Roughly a third of the responding agencies say their clients sometimes face evictions, disconnection notices, or being unable to buy necessities like food or medication. In general, few respondents report they are not sure or gave no answer.

Financial Problems Faced by Clients (n=461) Often Sometimes Rarely Never Not sure No answer

Financial abuse from family, friends or others 16% 46% 25% 2% 7% 4%

Unpaid bills or bills being paid late 31% 45% 13% 1% 6% 4%

Buying many unneeded items or services 14% 40% 25% 3% 13% 5%

Excessive gambling/lottery 5% 24% 28% 19% 20% 5%

Spending more than they can afford to 10% 31% 25% 10% 20% 4%

Unable to read/understand financial materials 41% 41% 6% 1% 7% 4%

Threat of eviction or losing home 13% 33% 25% 15% 11% 4%

Receiving disconnection notices 15% 34% 18% 18% 11% 4%Unable to buy necessities - food, Rx medication 25% 33% 16% 15% 7% 4%


What types of financial services do responding agencies provide informally or formally? At least half of the responding agencies report that they help people write checks, help them with their banking tasks, pay their bills and apply for financial assistance, primarily as an informal service. About four in ten agencies help people with budgeting and budget management, and over half of them do this informally.

Service provided by agency

Yes

Among ‘Yes’, INFORMAL service

Among ‘Yes’, FORMAL service

Help people apply for financial assistance programs

64% (n=294) 47% 43%

Help people write checks 54% (n=248) 71% 18%

Help people with banking tasks 54% (n=250) 63% 27%

Help people pay bills 53% (n=246) 58% 32%

Help people with budgeting/budget management

42% (n=192) 60% 28%

Do responding agencies refer clients to other organizations and do they receive referrals? Most (67%) of the agencies that responded to the survey say they refer people who need help managing their money to other organizations because their agency cannot meet the needs of those people. However, almost one-third (30% or 140 agencies) say their agency has received referrals (see Annotated Survey of Agency Respondents, Questions 6 and 8). Among those who have received referrals from other organizations, most of the new clients needing help had incomes below $31,000 for a couple and below $22,000 for an individual, and within that group, most had incomes below $13,000 (see Annotated Survey of Agency Respondents, Questions 9 and 10). Moreover, half (49%) of those agencies who receive referrals say that in an average month up to ten people are referred to their agency for help managing money due to mental, physical, or social limitations. About one in five (21%) say that more than ten people are referred to their agency in a given month for money management assistance. However, nearly one-third (30%) of the referral-receiving agencies did not or could not answer this question. Also among those agencies who report accepting referrals from other organizations, almost half (48%) of them are generally providing up to three hours of assistance per client per month. Nineteen percent of them provide three or more hours of help per client per month.3 Additionally, referral receiving agencies say that the most difficult task for their clients is budgeting and budget management (39%), followed by financial assistance applications (15%), and bill paying (14%) (See Annotated Survey of Agency Respondents, Question 13).

3 Although respondents were asked in question 8 whether or not they accept referrals, question 12 offered them the opportunity to indicate they ‘do not provide assistance even if there is a need’. Eleven percent of those who indicated they were a referral receiving agency reported in question 12 that they never provide assistance even if there is a need. This left question 12 with n=124.


Amount of Need for Money Management Program in

Community (n=461)

Moderate need32%

Minor need17%

No need at all9%

Not sure6%

Major need32%

Responding Agencies Involvement with Money Management Program

(n=461)

15%

41%

66%

22%

12%

5%

9%

60%

43%

26%

20%69%

0% 20% 40% 60% 80% 100%

Serve as co-sponsor

Serve onadvisorycouncil

Willing towork w/program

Would referclients

Yes No Not sure

Do responding agencies think there is a need for money management programs? Thinking about their organization’s client population, most agencies say their is a need for a program where trained, supervised, monitored, and insured volunteers help people with bill paying or are appointed as representative payees to manage a government benefit such as Social Security. In fact, about one third indicate they believe there is a major need, and another third say there is a moderate need. About one in five say there is a minor need for such a program, while only nine percent see no need at all. How involved would responding agencies be with a money management program? The majority of agencies that responded to this survey would refer their clients to a money management program that used trained, supervised, monitored, and insured volunteers as bill payers or representative payees. Nearly as many say their organization would be willing to work with the program if it was started in their area. However, somewhat fewer would be willing to serve on an advisory council for the program and only about one in seven responding agencies would be willing to serve as a co-sponsor for their community. Interestingly, respondents indicate a substantial degree of uncertainty with respect to each of these offers and perhaps want more information before giving a more definitive response to each of these opportunities.


Conclusion Most of the responding agencies do have clients that face financial problems, namely paying bills on time or having unpaid bills and experiencing financial abuse from family or others, and they offer financial management assistance as informal services to their customers. While close to one-third of responding agencies accept referrals, more actually refer clients to other organizations for assistance. Among those who receive client referrals from other organizations, nearly half spend up to three hours of assistance per client per month, and many report that the most difficult tasks faced by these referrals is budgeting and budget management and banking. Overall, responding agencies feel there is a need for a money management program, and most would refer clients to the program and be willing to work with the program. However, while about four in ten would serve on an advisory council for this program, a similar proportion is not sure they would, and even more are not sure they want to serve as a co-sponsor of the program. In sum, the findings from this survey suggest that many responding agencies are most supportive of a money management program to which they could refer people to, and many are willing to be active partners with such a program. However, given the number of responding agencies that report uncertainty about being involved, it is possible that after receiving more information, fewer may indicate such ambiguity about being more involved in this type of program.


AGENCY ANNOTATED SURVEY


OREGON MONEY MANAGEMENT NEEDS ASSESSMENT

Agencies n= 461; Response Rate = 38 percent

1. Are your organization’s services restricted by age limits?

% 46 Yes 50 No ► [GO TO QUESTION 3] 5 No Answer

2. What are the age limits for your organization’s services? (Please check only one answer.) (n=210)

% 61 Older adults (for example, age 60+ or 65+) 26 Adults age 18 or older 1 Children under age 18 11 Not sure

3. Does your organization serve the following groups? (Please answer each item below.)

Yes ▼

No ▼

No Answer▼

% % % a. People with mental disabilities ................................. 81 10 9 b. People with physical disabilities............................... 92 3 5 c. People with alcohol or drug abuse problems............ 56 29 16 d. People with low-incomes ......................................... 88 6 6 e. Racial/ethnic minorities ............................................ 88 3 9


4. Now, thinking about all of your organization’s clients, how often do you estimate that your clients or their guardians face these issues?

Often ▼ .

Sometimes

▼

Rarely▼

Never ▼

Not Sure ▼

No Answer ▼

% % % % % %

a. Financial abuse from family, friends or others.........................................................

16 46 25 2 7 4

b. Unpaid bills or bills being paid late.......... 31 45 13 1 6 4

c. Buying many unneeded items or services......................................................

14 40 25 3 13 5

d. Excessive gambling/lottery....................... 5 24 28 19 20 5

e. Spending more than they can afford to when solicited by charities or sweepstakes...............................................

10 31 25 10 20 4

f. Unable to read and understand financial materials....................................................

41 41 6 1 7 4

g. Threat of eviction or losing their home .... 13 33 25 15 11 4

h. Receiving disconnection notices for non-payment of utilities such as telephone, gas, or electric .........................

15 34 18 18 11 4

i. Unable to buy necessities like food or prescription drugs .....................................

25 33 16 15 7 4


5. In answering the following questions, please consider your organization’s formal services and informal assistance practices. a. Does your organization ever help people write checks?

% % (n=248) 54 Yes ► If yes, is it a ......... 18 Formal service 42 No 71 Informal assistance 2 Not sure 11 No Answer 2 No Answer

b. Does your organization ever help people with budgeting and budget

management?


c. Does your organization ever help people with banking tasks?


d. Does your organization ever help people pay bills?

% % (n= ) 53 Yes ► If yes, is it a ......... 32 Formal service 43 No 58 Informal assistance 1 Not sure 10 No Answer 3 No Answer

e. Does your organization ever help people apply for financial assistance programs?

% % (n=294) 64 Yes ► If yes, is it? .......... 43 Formal service 31 No 47 Informal assistance 2 Not sure 11 No Answer 4 No Answer


6. Has your organization referred people who need help managing their money because of mental, physical, or social limitations to other organizations because their needs cannot be met by your organization?


7. Where or to whom did you refer those people?

Name of organization Town/City

8. Have people ever been referred to your organization for help with managing their money or tasks like writing checks or paying bills because of mental, physical, or social limitations ?


9. Did any of the people who needed help managing their money have incomes below $22,000 for an individual or below $31,000 for a couple? (n=140)

% 84 Yes 4 No ► [GO TO QUESTION 11] 8 Not sure ► [GO TO QUESTION 11] 5 No Answer

10. Did any of the people who needed help managing their money have incomes below $10,000 for an individual or below $13,000 for a couple? (n=117)

% 89 Yes 0 No

11 Not sure


11. In an average month, how many people who need help managing their money because of mental, physical, or social limitations would you estimate are referred to your organization? (n=140)

% 1 0 38 1-5 11 6-10 4 11-15 6 16-20 4 21-30 7 31+ 29 No Answer

12. On average, about how much time does your organization spend helping each client manage their finances? (n=140)

% 11 We never provide assistance even if there is a need ► [GO TO

QUESTION 14] 26 Less than one hour per client per month 22 One but less than three hours per client per month 12 Three but less than five hours per client per month 7 Five hours or more per client per month 12 Not sure 9 No Answer

13. Generally, what is the most difficult money management task for your clients? (Please check only one answer.) (n=124)

% 7 Check writing 39 Budgeting and budget management 2 Banking 14 Bill paying 15 Applications for financial assistance programs 11 Not sure 14 No Answer


14. Thinking about your organization’s client population, how much of a need do you think there is for a program where trained, supervised, monitored, and insured volunteers help people with bill paying or are appointed as representative payees to manage a government benefit such as Social Security?

% 32 Major need 32 Moderate need 17 Minor need 9 No need at all 6 Not sure 4 No Answer

15. Would your organization refer clients to a money management program using trained, supervised, monitored, and insured volunteers as bill payers or representative payees?

% 69 Yes 9 No 20 Not sure 3 No Answer

16. If such a money management program was started in your area, would your organization be willing to work with the program?


17. If such a money management program was started in your area, would your organization be willing to serve on an advisory council for the program?



18. Co-sponsors of a money management program publicize the program, develop a client referral network, match volunteers with clients, provide ongoing supervision for volunteers, and monitor client accounts. If such a money management program was started in your area, would your organization be willing to serve as a program co-sponsor for your community?


19. For classification purposes only, do you work for any of the following types of organizations? (Please answer each item below.)

Yes ▼

No ▼

No Answer ▼

a. Council on Aging ................................................................. 10 50 40

b. Senior Center........................................................................ 13 47 40

c. Adult Day Care ................................................................... 5 51 44

d. Home Health Care Agency .................................................. 9 50 42

e. Special Needs and Disabilities Board .................................. 5 53 43

f. Disability Action Council .................................................... 3 53 44

g. Mental Health Center ........................................................... 11 48 42

h. Area Agency on Aging......................................................... 21 43 36

i. Department of Social Services ............................................. 18 46 36

j. Community Action Agency ................................................. 7 51 42

k. Religious Social Services..................................................... 4 52 44

l. Community Long-Term Care............................................... 33 34 33

m. Housing Authority................................................................ 5 52 43

Thank you for your assistance with this effort! Please use the enclosed postage-paid envelope or return it to AARP, State Member Research, 601 E Street, NW, Washington, DC 20049,

by November 30, 2005.

Question 7. WHERE OR TO WHOM DID YOU REFER THOSE PEOPLE? (Agency, n=461)


CREDIT COUNSELING (UNSPECIFIED) SAFETY NET (UNSPECIFIED) SENIOR AND DISABLED SERVICE, ALBANY IN HOME ELDER CARE, EUGENE SENIOR COUNCIL, OREGON CITY OMBUDSMAN (UNSPECIFIED) CONSUMER CREDIT COUNSELING, ALBANY ADS (UNSPECIFIED) CONSUMER CREDIT COUNSELING, EUGENE CAPECO, HERMISTON

SENIOR AND DISABLED SERVICE, EUGENE COOS ELDERLY SERVICES, COOS BAY WASHINGTON COUNTY AGING SERVICES, HILLSBORO

MONEY MANAGEMENT AARP

FOREST GROVE SENIOR CENTER, FOREST GROVE SENIOR SERVICES, TOLEDO SENIOR SERVICES, ENTERPRISE CREDIT UNION, HOOD RIVER GUARDIAN ANGELS, TILLAMOOK COUNTY AAA, TIGARD SENIOR SERVICES (UNSPECIFIED) CLACKAMAS COUNTY DEPARTMENT OF HUMAN

SERVICES, CLACKAMAS LIVING OPPORTUNITY, MEDFORD EMANUEL CONCEPT SENIOR SERVICES, GRANTS PASS MENTAL HEALTH, ALBANY ACCESS, MEDFORD DHS, EUGENE SENIOR SERVICES, MEDFORD ADULT & FAMILY SERVICES, JOHN DAY RSVP-CURRY COUNTY, BROOKINGS MULTI CO. AGING SERVICES, PDX SENIOR SERVICES, ROSEBURG DEPARTMENT OF HUMAN SERVICES, BAKER CITY

CONSUMER CREDIT COUNSELING, ROSEBURG SDSD (UNSPECIFIED)

ELDER CARE, EUGENE SPD, ROSEBURG LOCAL AID, J.C. SENIOR SERVICES, WOODBURN PROTECTIVE SERVICES, SANDY SENIOR SERVICES AND PEOPLE WITH DISABILITIES,

PORTLAND SENIOR GAP, FOREST GROVE SHEBA, TIGARD ACTS, HOOD RIVER SPD (UNSPECIFIED) SAFETY NET, PORTLAND DEPARTMENT OF HUMAN SERVICES (UNSPECIFIED) SENIOR AND DISABLED SERVICE, ST. HELENS BEAGLE, BURKE AND ASSOCIATES, PORTLAND

SENIOR COUNCIL, MILWAUKIE ADULT PROTECTIVE SERVICES, PORTLAND YAMHILL COUNTY MENTAL HEALTH, MCMINNVILLE

INTERFAITH VOLUNTEER CAREGIVERS, CORVALLIS

ATTORNEYS FAIR HOUSING COUNCIL OF OREGON, PORTLAND LOCAL BANKS TIFFANY & ASSOCIATES, PORTLAND COOS ELDER SERVICES, NORTH BEND AFS, MADRAS SOCIAL SECURITY REP PAYEE, EUGENE SOCIAL SERVICES, CLACKAMAS COUNTY MONEY MANAGEMENT, EUGENE SENIOR AND DISABLED SERVICES, FOSSIL SENIOR AND DISABLED SERVICE, FLORENCE HR VALLEY ADULT CENTER, HOOD RIVER

Question 7. (continued) WHERE OR TO WHOM DID YOU REFER THOSE PEOPLE? (Agency, n=461)


EMERALD EMPIRE COUNCIL ON AGING MONEY MANAGEMENT PROGRAM, EU

SOCIAL SECURITY, ROSEBURG

ADULT & FAMILY SERVICES, NEWPORT DEPARTMENT OF HUMAN SERVICES, NORTH BEND

CONSUMER CREDIT COUNSELING, SALEM CONSUMER CREDIT COUNSELING (UNSPECIFIED)

RELATIVES / FRIENDS / NEIGHBORS / FAMILY OPI, SALEM

ACCOUNTANTS SENIOR AND DISABLED SERVICES, NEWPORT SENIOR AND DISABLED SERVICE, TOLEDO SENIOR AND DISABLED SERVICES, ONTARIO PUBLIC GUARDIAN, PORTLAND ELDER LAW ATTORNEYS, SALEM

MONEYTECH, PENDLETON SHIBA (UNSPECIFIED)

RSVP-CLACKAMAS VETERANS AFFAIRS, PORTLAND SENIOR AND DISABLED SERVICE, ASTORIA SDSD, COOS BAY

CLACKAMAS SENIOR COUNCIL, OREGON CITY ADULT AND FAMILY SERVICES, NORTH BEND

VOLUNTEERS BEHAVIORAL HEALTHCARE, ASTORIA CONSUMER CREDIT COUNSELING, PENDLETON STATE AGENCIES (UNSPECIFIED)

ARC, WASHINGTON COUNTY COUNTY PROGRAMS (UNSPECIFIED) ELDERS IN ACTION, PORTLAND SOCIAL SECURITY (UNSPECIFIED)

ARC OF LANE COUNTY, EUGENE ELDERPLACE, PORTLAND SENIOR SERVICES, SALEM SENIORS AND PEOPLE WITH DISABILITIES, THE

DALLES DEPARTMENT OF HUMAN SERVICES, ROSEBURG SENIORS AND DISABILITY SERVICES, GRANTS PASS COMMUNITY ACTION TEAM, ST. HELENS DSHS, BEND ADULT PROTECTIVE SERVICES, HILLSBORO PRIVATE REPRESENTAIVE PAYEE, ROSEBURG PROFESSIONAL MONEY MANAGERS O.U.R. CREDIT UNION, EUGENE B&D MANAGEMENT, SALEM ICCA, ASHLAND DEPARTMENT OF HUMAN SERVICES, HOOD RIVER

SENIOR AND DISABLED SERVICES, MEDFORD

GUARDIANSHIPS PLUS, HILLSBORO SENIOR/ADAT CENTER, MOLALLA CHURCH / CLERGY AREA AGENCY ON AGING, COOS BAY CONSERVATORSHIPS (UNSPECIFIED) COUNTY SOCIAL SERVICES, OREGON CITY ARC, PORTLAND DHS, BURNS WASHINGTON COUNTY MENTAL HEALTH, HILLSBORO

CONSUMER CREDIT COUNSELING, LAGRANDE

DEPARTMENT OF AGING, HILLSBORO SENIOR AND DISABLED SERVICES, COTTAGE GROVE DON'T KNOW MEDICAID (UNSPECIFIED) NA / REFUSED OMAP SENIOR AND DISABLED SERVICE, NORTH BEND SENIORS AND PEOPLE WITH DISABILITIES, YAMHILL SENIORS AND PEOPLE WITH DISABILITIES, SALEM

WALLONCE VALLEY CENTER FOR WELLNESS, ENTERPRISE

Question 7. (continued) WHERE OR TO WHOM DID YOU REFER THOSE PEOPLE? (Agency, n=461)


MONEY MANAGEMENT, OREGON CITY SENIOR SERVICES, CORVALLIS WASHINGTON COUNTY DAVS, HILLSBORO SENIOR AND DISABLED SERVICES, OREGON CITY RSVP-ST. HELENS DHS, SALEM ST. VINCENT DE PAUL, EUGENE OMBUDSMAN, CLACKAMAS COUNTY SENIOR CONCERNS, FLORENCE OMBUDSMAN, LINCOLN DEPARTMENT OF SENIOR SERVICES, MCMINNVILLE

MEDICAID, BEAVERTON

CONSUMER CREDIT COUNSELING, MEDFORD HARNBY BEHAVIORAL HEALTH, BURNS

RSVP-GRANTS PASS CONSUMER CREDIT COUNSELING, GRANTS PASS LONG TERM OMBUDSMAN, SALEM INTERFAITH VOLUNTEER CAREGIVERS, BEND STATE ADAP PROGRAM, PORTLAND RSVP, ROSEBURG SENIORS AND PEOPLE WITH DISABILITIES, KLAMATH FALLS

SENIORS AND PEOPLE WITH DISABILITIES, BEND

SOCIAL WORKERS SHIBA, HILLSBORO SDSD, SALEM MENTAL HEALTH AGENCY, MEDFORD SENIOR SERVICES, ALBANY SOCO DEVELOPMENT, KLAMATH FALLS

SPD, ALBANY CONSUMER CREDIT COUNSELING, COOS BAY SENIOR AND PEOPLE WITH DISABILITIES, LAGRANDE

SPD, NORTH BEND

DEPARTMENT OF HUMAN RESOURCES, ALBANY SENIOR AND DISABLED SERVICES, LANE COUNTY CASE MANAGER SPD, BEND LUTHERAN COMMUNITY SERVICES, BEAVERTON

SENIOR AND DISABLED SERVICES, SEASIDE PROFESSIONAL PAYEE, PORTLAND

OREGON LEGAL SERVICES, GRANTS PASS CONSUMER CREDIT COUNSELING, BEND DHS, ENTERPRISE COMMUNITY NON-PROFIT AGENCIES, KLAMATH

FALLS MULTNOMAH COUNCIL AGING AND DISABILITIES, PORTLAND

AARP Knowledge Management

For more information contact Jennifer H. Sauer (202) 434-6207

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