2008-09 season schedule - national basketball … account manager . . . . . . . . . . . . . . . .11...

2008-09 season schedule . . . . . . . . . . . . . . . . . . 3

sIXThMan eXPeRIence TeaM . . . . . . . . . . . . . . . . . 4

us aIRWaYs cenTeR MaPs . . . . . . . . . . . . . . . . . . . 6

sIXThMan BeneFITs sheeT . . . . . . . . . . . . . . . . . . . 9

2009 nBa all-sTaR WeeKend . . . . . . . . . . . . . . . . . 10

sIXThMan accounT ManaGeR . . . . . . . . . . . . . . . . 11

MYsIXThMan .coM / sIXThMan hoMecouRT . . . . . . 13

sIXThMan GRouP ManaGeR . . . . . . . . . . . . . . . . . . 14

sIXThMan FaQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

PolIcIes and PRoceduRes . . . . . . . . . . . . . . . . . . 17

lIGhT RaIl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3

Wednesday 29 at San Antonio 5:00 pmThursday 30 NEW ORLEANS 7:30 pm

Saturday 1 PORTLAND 7:00 pm Tuesday 4 at New Jersey 5:30 pmWednesday 5 at Indiana 5:00 pm Friday 7 at Chicago 6:30 pm Saturday 8 at Milwaukee 6:30 pm Monday 10 MEMPHIS 7:00 pm Wednesday 12 HOUSTON 8:30 pmFriday 14 at Sacramento 8:00 pm Sunday 16 DETROIT 6:00 pm Monday 17 at Utah 7:00 pm Thursday 20 LA LAKERS 8:30 pmSaturday 22 PORTLAND 7:00 pm Tuesday 25 at Oklahoma City 6:00 pm Wednesday 26 at Minnesota 6:00 pm Friday 28 MIAMI 6:00 pmSunday 30 NEW JERSEY 6:00 pm

Wednesday 3 at New Orleans 6:00 pm Thursday 4 at Dallas 6:00 pmSaturday 6 UTAH 7:00 pm Tuesday 9 MILWAUKEE 7:00 pm Wednesday 10 at LA LAKERS 8:30 pmFriday 12 ORLANDO 7:00 pm Monday 15 NEW YORK 7:00 pm Thurday 18 at Portland 8:30 pmSaturday 20 DENVER 7:00 pm Thursday 25 SAN ANTONIO 12:30 pmMonday 29 at Oklahoma City 6:00 pmTuesday 30 at Memphis 6:00 pm

Friday 2 LA CLIPPERS 7:00 pmWednesday 7 INDIANA 7:00 pmFriday 9 DALLAS 8:30 pmSunday 11 at LA Clippers 1:30 pmTuesday 13 ATLANTA 7:00 pmThursday 15 at Denver 8:30 pmFriday 16 MINNESOTA 7:00 pmSunday 18 at Toronto 10:30 amMonday 19 at Boston 6:00 pmFriday 23 at Charlotte 5:00 pmSunday 25 at Atlanta 4:00 pm Monday 26 at Washington 5:00 pmThursday 29 SAN ANTONIO 8:30 pmSaturday 31 CHICAGO 7:00 pm

Monday 2 SACRAMENTO 7:00 pm Wednesday 4 at Golden State 8:30 pm Friday 6 GOLDEN STATE 8:30 pmSunday 8 at Detroit 6:00 pmMonday 9 at Philadelphia 5:00 pmWednesday 11 at Cleveland 5:00 pm

13-15 NBA All-Star Weekend Phoenix, AZ

Tuesday 17 LA CLIPPERS 7:00 pm Wednesday 18 at LA Clippers 8:30 pmFriday 20 OKLAHOMA CITY 7:00 pmSunday 22 BOSTON 12:30 pmTuesday 24 CHARLOTTE 7:00 pmThursday 26 at LA Lakers 8:30 pmFriday 27 TORONTO 7:00 pm

Sunday 1 LA LAKERS 1:30 pmTuesday 3 at Orlando 5:00 pm Wednesday 4 at Miami 5:30 pm Friday 6 at Houston 6:30 pm Sunday 8 at San Antonio 12:30 pmTuesday 10 DALLAS 7:00 pm Thursday 12 CLEVELAND 7:30 pmSaturday 14 OKLAHOMA CITY 7:00 pmSunday 15 at Golden State 6:00 pmWednesday 18 PHILADELPHIA 7:00 pmSaturday 21 WASHINGTON 7:00 pmMonday 23 DENVER 7:00 pmWednesday 25 UTAH 7:30 pmThursday 26 at Portland 7:30 pmSaturday 28 at Utah 6:00 pmSunday 29 at Sacramento 6:00 pm

Wednesday 1 HOUSTON 7:00 pmFriday 3 SACRAMENTO 7:00 pm Sunday 5 at Dallas 12:30 pmWednesday 8 at New Orleans 5:00 pm Friday 10 at Memphs 5:00 pm Saturday 11 at Minnesota 5:00 pm Monday 13 MEMPHIS 7:00 pm Wednesday 15 GOLDEN STATE 7:30 pm

Home Town: Ann Arbor, MI

SeaSon wiTH THe Team: 3

FavoriTe SunS Player: Amare Stoudemire and Steve Nash

HobbieS: Sports of all kinds, traveling, and reading

FavoriTe movie: My Cousin Vinny

DiD you know…: Sean is an accomplished miniature golfer.

sean BaFan, sIXThMan eXPeRIence sPecIalIsT

Home Town: Phoenix, AZ


FavoriTe SunS Player: Current - Amare Stoudemire;

All time - Charles Barkley

HobbieS: Watching sports, going to ASU football games, running, traveling

FavoriTe movie: National Lampoon’s Christmas Vacation

DiD you know…: Kyle played all four years on the ASU Lacrosse Team

KYle hudson, dIRecToR, sIXThMan eXPeRIence

Home Town: Lewiston, ID


FavoriTe SunS Player: Shaq

HobbieS: Trying new restaurants with my husband, attempting to be a

golfer, being addicted to HGTV and the Food Network

FavoriTe movie: Heavyweights & Anchorman

DiD you know…: Thanks to pick-up basketball, Danielle has broken her

nose 3 times in 2 years!

danIelle dRessoR, sIXThMan eXPeRIence sPecIalIsT

IMPoRTanT conTacT InFoRMaTIonsIXThMan hoTlIne: 602 .514 .5444 eMaIl: 6ThMan@suns .coMlosT and Found: 602 .379 .2055 GuesT RelaTIons hoTlIne: 602 .379 .2060 TeaMshoP: 602 .379 .8321

Khudson@suns .coM | 602 .379 .7764

sBaFan@suns .coM | 602 .379 .7543

ddRessoR@suns .coM | 602 .379 .7862

Home Town: Queens, NY


FavoriTe SunS Player: Current - Goran Dragic; All time - Kevin Johnson

HobbieS: basketball, skydiving, chess, cooking

FavoriTe movie: The Godfather part II

DiD you know…: Alan has backpacked all through Europe and considers

himself a connoisseur of New York style pizza.

alan laTKovIc, sIXThMan eXPeRIence sPecIalIsT

Home Town: Springboro, OH


FavoriTe SunS Player: Shaq

HobbieS: Playing tennis, watching sports, shopping, trying out new

restaurants and vacationing

FavoriTe movie: Dirty Dancing

DiD you know…: Melissa was born in Akron, OH, the hometown of Lebron

James …but spent most of her years growing up in Texas.

MelIssa FendeR, sIXThMan eXPeRIence sPecIalIsT

Home Town: Mesa, AZ


FavoriTe SunS Player: Dan Majerle

HobbieS: Playing golf, Watching Sports, Movies, and playing Foosball

FavoriTe movie: Shawshank Redemption

DiD you know…: Mick is a 4th generation Arizonan. His great, great

grandmother came to Arizona on horse and carriage in the early 1900’s.

MIcK hooveR, sIXThMan eXPeRIence sPecIalIsT


MFendeR@suns .coM | 602 .379 .7748

alaTKovIc@suns .coM | 602 .379 .7888

MhooveR@suns .coM | 602 .379 .7541

100 LEVEL

LEVEL 200 & THE JUNGLE

SUITE LEVEL B, VERVE ENERGY LOUNGE, LEVEL 200,PHOENIX SUNS OFFICES, HUMAN RESOURCES, THE JUNGLE

SUITE LEVEL A, LEXUS CLUB

SPORTS & ENTERTAINMENT SERVICES, SALES OFFICES

SUITE LEVELS A & B, LEXUS CLUB, VERVE ENERGY LOUNGE, LEVEL 200, THE JUNGLE

LEVEL 200 & THE JUNGLE

EVENT FLOOR, SUITE LEVELS A & B, LEXUS CLUB, VERVE ENERGYLOUNGE, LEVEL 200, THE JUNGLE, GARAGE LEVELS 0-5

GARAGE LEVELS 1-5

200 LEVEL

B44

A44

B43

A43

B42

A42

B41

A41

B40

A40

B39

A39

B38

A38

B37

A37

B36

A36

B35

A35

B34

A34

B33 A

33A

1

B1

A2

B2

A3

B3

A4

B4

A5

B5

A6

B6

A7

B7

A8

B8

A9

B9

A10

B10

A11

B11

A12

B12

B13

A13

B14

A14

B15

A15

B16

A16

B17

A17

B18

A18

B19

A19

B20

A20

B21

A21

B22

A22

B23

A23

B24

A24

B25

A25

B26

A26

B27

A27B28

A28B29

A29B30

A30B31

A31B32

A32

VIS

ITO

RS

OF

FIC

IALS

SU

NS

LEXUSCLUB

LEXUS CLUB

LEXUS

CLUB

217

216

218

220

221

222

201232

202204

205206

219203

223

224

207

208

230

231

214

215

210 209211212213226225 227 228 229

115

116

113

112

114

124101

102103

104

117

118

105

106

122

123

110

111

107108109119

120

LEXUSCLUB 121

B63

P6

P5

EBWW

BW

P1

P2

P3

P4

1 2 3 4 5 6 7 10 118 9

$1

0$

10

$2

0.5

0

$3

5

$2

0.5

0

$3

5

$2

0.5

0

$2

0.5

0

$2

0.5

0

$3

5

$2

0.5

0

$3

5

$2

0.5

0

$2

0.5

0

$3

7

$4

5

$3

7

$4

5

$8

5$

85

$6

0

$9

5

$9

5

$9

5

$9

5

$1

25

$1

50

$2

20

$1

50

$2

20

$1

25

$1

25

$1

25

$1

15

$1

15

$8

5

$8

5

$8

5

$8

5

$1

0$

10

$2

0.5

0

$3

5

$2

0.5

0

$3

5

$2

0.5

0

$2

0.5

0

$2

0.5

0

$3

5

$2

0.5

0

$3

5

$2

0.5

0

$2

0.5

0

$3

7

$4

5

$3

7

$4

5

$8

5$

85

$6

0

$9

5

$9

5

$9

5

$9

5

$1

25

$1

50

$2

20

$1

50

$2

20

$1

25

$1

25

$1

25

$1

15

$1

15

$8

5

$8

5

$8

5

$8

5

PH

S7107 | R

2.8.08

PH

OE

NIX

SU

NS

20

08

| 20

09

S

EA

SO

N T

ICK

ET

PR

ICIN

G &

SE

AT

ING

CH

AR

T

60

2.3

79

.SU

NS

| sun

s.co

mPrices do not include $4.25 Ticket Facility Fee.


PeRsonal sIXThMan eXPeRIence sPecIalIsT Your personal concierge to all things Suns. Your specialist will assist with any questions or concerns, as well as help in setting up amazing SixthMan Experiences.

locaTIonSuns SixthMan memers always have the best op-portunity to upgrade and relocate their seats at our annual event in May.

GRouP ManaGeRSixthMan members can offer discounted group tick-ets to their company or organization using our easy and convenient online tool!

accounT ManaGeRLog onto your SixthMan account and forward tickets, post tickets for re-sale, donate tickets to Suns Charities, renew and make payments, all on our secure online system.

MYsIXThMan .coMYour online site to access your Account Manager and all the information you need as a SixthMan member.

dIscounTs and savInGs20% off at the Suns Team Shop•Special Savings with Levy Concessions•Great deals with Suns Marketing Partners•$500 off Suns Party Suites•

TaIlGaTe PaRTIes Join the party early at a SixthMan Tailgate Party!

PRe-GaMe chalK TalKsFor a select number of games, hear directly from our front office personnel on their predictions for the upcoming game.

sIXThMan MeMBeRs aRe TReaTed To The MosT coMPRehensIve Menu oF season TIcKeT holdeR BeneFITs In PRoFessIonal sPoRTs! You aRe The MosT IMPoRTanT cusToMeR and We WIll

conTInue To TReaT You as such WITh Fan-TasTIc BeneFITs!

suns PRoducTIon TouRsSee the ins and outs of how a Suns game is put together on the Big Screen!

halFTIMe socIalsJoin your SixthMan Experience Team at halftime for some drinks and appetizers!

coMMunITY RelaTIons volunTeeR Get involved with the Community through the Suns!

sIXThMan BIRThdaYs Make sure we have your special date noted so we can help make it a day to remember!

sIXThMan hoMe couRTLocated outside section 122-123, this will be your “go to” spot for anything you need while at a Suns home game.

eXclusIve sIXThMan GIFTsReceive a holiday gift, a renewal gift, Suns yearbook, gifts rewarding tenure, and many other great items throughout the year!

eXclusIve evenTsBe a part of exclusive parties throughout the season that are catered to only season ticket holders.• Tip off Party• Draft Party• Game Viewing Parties• Town Halls • Pre-game Socials

YouR FeedBacK Is valued As a SixthMan member, your feedback is always important to us. Periodically throughout each season, a survey will be sent to you and we encourage your participation. Your responses and recommendations will be taken into very high consideration and will continue to make us better at what we do.

9

Sixthman nba all-Star Jam SessionSuns SixthMan members will have early VIP access to the NBA Jam Session during All-Star Weekend. Access the most exciting events and areas before anyone else! Stay tuned for more info!

what is nba Jam Session and where can i get tickets?One of All-Star’s most popular attractions is NBA Jam Session, the world’s largest interactive basketball theme park, which will be held at the Phoenix Convention Center. Jam Session will feature over 450,000 square-feet of basketball entertainment for fans of all ages - the equivalent of 48 official-size NBA basketball courts or 18 million regulation-size basketballs. At Jam Session, fans can test their skills on over 30 unique attractions, compare their hand and shoe sizes with those of their favorite NBA players, compete against friends at on-court skills challenges, watch youngsters slam dunk and hit three-pointers at the Kids Zone, and meet some of their favorite players and legends, celebrities and musical performers. Jam Session also offers an extensive trading card and collectibles area, the NBA Store, where fans can purchase exclusive merchandise, and Center Court, the home for All-Star entertainment, where fans can watch practices, dance teams and mascots, celebrities, and NBA, WNBA players in a variety of shooting contests. Jam Session will be held Thursday, February 12 through Monday, February 16 at the Phoenix Convention Center. Tickets will go on public sale in mid-January, 2009.

when and where is the all-Star Game?The 2009 All-Star Game will take place on Sunday, February 15 at US Airways Center, home of the Phoenix Suns and 2007 WNBA Champions, Phoenix Mercury.

what is all-Star Saturday night and are where will it take place?NBA All-Star Saturday Night takes place on February 14, and includes Shooting Stars, a competition featuring NBA and WNBA players and NBA legends, Skills Challenge, a contest of top guards working against the clock to complete a series of passes,

free throws, lay-ups and agility drills, and the Foot Locker Three-Point Shootout, where six of the best long-range shooters compete against each other and the clock in a test of accuracy. The evening’s grand finale, the Sprite Slam Dunk Contest, will showcase some of the NBA’s best athletes as they take to the air mystifying fans with their gravity-defying creativity. All-Star Saturday Night will take place at US Airways Center.

How do i get tickets for the all-Star Game and all-Star Saturday events?Tickets to the All-Star Game and All-Star Saturday Night events are managed by the NBA for use by NBA for their guests including players, teams, corporate partners and the media from around the world. A very limited number of tickets were available to Suns season ticket holders by drawing. Information was contained in season ticket renewal packets. There is no public sale.

where will all-Star Saturday night and the all-Star Game be televised?Both events will be televised on TNT in the United States and will reach a worldwide television audience in more than 200 countries.

when is the rookie Challenge and how can i get tickets?The league’s top rookies and second-year players square off in the Rookie Challenge. This event will be held on Friday, February 13th at US Airways Center. A limited number of tickets for the Rookie Challenge are expected to go on public sale in early January, 2009.

10

convenIenT, onlIne season TIcKeT ManaGeMenT

ManaGe YouR accounT onlIneSixthMan Account Manager by Ticketmaster is your one-stop shop for all online account management. Now you can make deposits and payments, renew your season ticket package, track ticket usage and update your profile, all from your own personal online account. As a premium ticket holder, you will also receive special ticket offers that can be claimed online.

To get even more out of your season ticket investment, you can also forward tickets to friends via email. Your season tickets never have to go unused again.

access YouR PeRsonal accounT TodaYStep 1 Go to www.mysixthman.comStep 2 Log into your Personal Account with your

Account ID and Password Step 3 Start managing your tickets – It’s that easy!

eMaIl YouR TIcKeTsNow you can send your tickets to virtually anyone, up to 2 hours before the game, via Ticket Forwarding. This service allows you to email tickets to friends, family or clients when you can’t attend a game. Simply log in to your personal account and select the ticket or group of tickets you wish to send, enter the recipient’s information and select “Forward.” It’s so easy – you don’t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery, and start enjoying the benefits of this new service.

hoW IT WoRKsEach of your season tickets carries a unique barcode, ensuring that they are authentic. During the forwarding process, the barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket with a unique barcode via TicketFast that can be printed right away.

WhaT Is The Fee?Ticket Forwarding is a free alternative to other overnight delivery and courier services. Now you can enjoy the convenience of this new innovative technology that provides a secure alternative method to ensure your tickets get used.

11

donaTe YouR TIcKeTsIf you have season tickets that you cannot use or would just like to donate tickets to a good cause, you can now do so quickly and easily online. Simply log in to your SixthMan Account Manager, select the ticket(s) you wish to donate, and click “Donate Tickets.” Your tickets will be donated to the team sanctioned charity via email at no cost!

PosT YouR TIcKeTs FoR saleCan’t make it to a game? Now, you can sell your season tickets anonymously to other fans by logging into your personal SixthMan Account Manager. There is no fee for posting tickets and the process is secure – simply highlight the tickets you wish to sell, choose the selling price and the expiration date, and submit the listing. Editing your posting at any time is quick and easy.

WhaT haPPens When MY TIcKeTs aRe sold?Once your posted tickets are purchased, the amount of the sale price is credited to your SixthMan Account, less the 10% seller fee. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing using any standard printer, without the hassle and delay of standard mail delivery.

WhaT haPPens IF MY TIcKeTs don’T sell?You will be notified via email if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding.

FOR MORE INFORMATION, CONTACT YOUR SIXTHMAN EXPERIENCE SPECIALIST AT 602-514-5444 OR EMAIL US AT [email protected].

EVERYTHING YOU NEED TO KNOW ABOUT BEING A SIXTHMAN

THE QUICKEST WAY TO ACCESS YOUR SIXTHMAN ACCOUNT MANAGER

LEARN ABOUT UPCOMING EVENTS AND EXPERIENCES

VIEW PHOTOS AND STORIES FROM OTHER SIXTHMAN MEMBERS

CHECK OUT THE SIXTHMAN OF THE MONTH

AND MUCH, MUCH MORE!

loG on To MYsIXThMan .coM:

SIXTHMAN HOMECOURT IS LOCATED OUTSIDE SECTION 122

YouR sIXThMan ‘Go-To’ sPoT FoR anYThInG You need WhIle enjoYInG a suns GaMe

sIXThMan hoMecouRT

The Suns and Mercury Group Manager tool provides your employees with access to special ticket offers and eliminates the need for you to collect money or distribute tickets. We provide you with a customized email and splash page for your company, and all you have to do is forward it to your employees. Then, using their company email to log-in, accessing tickets and printing them at their computer is simple and easy!

hoW do You PRoMoTe These sPecIal oFFeRs To YouR eMPloYees?

Company email system – we send you an email •with the link to company specific ticket offers that you can simply forward on to your office

Post offers on your company’s intranet in the •benefits section – your employees’ email address allow them access to the offers

Advertising – distribute flyers we provide you to •inform employees that your company’s intranet contains a link to special ticket offers

IT’s easY FoR YouR eMPloYees To vIeW TIcKeT oFFeRs and PuRchase onlIne!

They click on the link you provide them through •email or on the company intranet and enter their work email address

They choose the game they want to go to•Search options allow employees to review tickets •by price, location or best available

Tickets are purchased online with the employee’s •credit card and NO FEES are applied

We TaKe caRe oF delIveRInG The TIcKeTs!

Tickets are emailed directly to the employee so •they can conveniently print their own tickets

Your employee will simply open the email •attachment, print the tickets and bring them to the game!

oFFeR dIscounTed suns and MeRcuRY GRouP TIcKeTs To YouReMPloYees onlIne, WITh no Fees and hassle FRee!

saMPle eMaIl

sPlash PaGe

TO SIGN UP YOUR GROUP OR TO RECEIVE MORE INFO, CALL 602-379-SUNS!

what do i do if i lose my tickets for a game? If your tickets are lost or stolen, call your SixthMan Experience Team at (602) 514-5444, and your tickets will be re-printed and put in Will-Call for the party of your choice. Only the Season Ticket Holder listed on the account can request ticket re-prints.

Does my child need a game ticket?Children under the age of 3 years do not need a ticket.

How can i purchase a parking pass?Suns Season Ticket Holders have a number of ga-rages to choose from, varying in price for the full season. For more parking information, i.e., price and availability, contact your SixthMan Experience Team.

why does the online Ticket manager close down 2 hours before game time?Due to the fact that doors open 1½ - 2 hours before game time, tickets on the online Account Manager cannot be re-sold or forwarded by e-mail at that time. This is to minimize possible occurrences in which two different parties have access into the Center us-ing the same tickets.

after i sell my tickets on the Ticket exchange, where does the money go?When your tickets are re-sold, the money goes into your Suns’ account and can be used towards play-offs, your renewal, or any other form of Suns Tickets.

Can i get my resale credit back?Yes! At the end of the season, we can send you a check for your resale credits you have acquired throughout the season. If you use your resale credit as a payment towards your account, that credit will become non-refundable.

Can i get a refund?The Suns do not issue refunds for any tickets that have been purchased. All payments are non-refund-able and non-transferable.

How do i donate my tickets for a game?If it is at least 24 hours prior to the game, you can use the SixthMan Account Manager to donate your

tickets. Otherwise, contact your SixthMan Experience Team and we can donate your tickets for you. You will automatically receive 100% attendance for that game, as well as a letter from the Suns which can be used for tax purposes.

How do i put my tickets in will-Call for someone else?If you need to put your tickets in Will-Call for another party, you can call your SixthMan Experience Team prior to the game to do so. Only the Season Ticket Holder on the account can request ticket re-prints.

what if i need wheelchair accessible seating for a game? If ‘accessible’ seats are necessary on a short term basis (no more than 3 games), you can contact Guest Relations and they will be happy to assist you. Their info hotline number is (602) 379-2060. You must leave a detailed message, including the specific game, the date, and your current section, row and seat numbers. A representative will respond to you within 48 hours. Please note that due to limited availability, accessible tickets are on a first-come, first-served basis, and only the accessible guest and one companion can be accommodated.

Can i bring a noisemaker and/or poster(s) to the games?NBA regulations prohibit noisemakers. Posters are allowed, but must be approved upon entry. Though our fans are encouraged to cheer on the team and be supportive, other ticket holders/fans and the players on the floor must be given consideration.

How do i change my seat location for next year?One of the many benefits of being a Season Ticket Holder is the ability to attempt to improve your seats every year. An upgrade / relocation process takes place each May/June. Communication concern-ing this event is sent out to all SixthMan Members towards the end of each regular season and you must RSVP to participate.

How do i obtain my 20% discount at the Team Shop?To enjoy your Team Shop discount, simply show the cashier your SixthMan ID card that you received in your season ticket booklet or your just show your season ticket.

15

How can i get a personal message posted on the scoreboard?If you would like to display a “Happy Birthday” greeting, or tell your spouse you love them on your anniversary, you can do it in grand fashion using the Phoenix Suns’ scoreboard. Personal messages must be limited to 45 characters and must be received at least 5 days before the game. The cost of each mes-sage will be $50, which is donated to Suns Charities. For more info, call your SixthMan Experience Team at (602) 514-5444.

How can i gain higher priority with the Phoenix Suns?The day you purchased your Suns Season Tickets, you made your ‘Seniority Date’ official. This is an important piece of information, as it gives you prior-ity over newer accounts when it comes to relocat-ing and obtaining additional seats. To find out your seniority date, call your SixthMan Experience Team at (602) 514-5444.

How do i get a gift delivered to my seat by a Suns’ representative?If you would like a gift delivered to your seat by a representative of the Phoenix Suns, our SixthMan Experience Team will be happy to accommodate. To find out more, please call (602) 514-5444.

as a Season Ticket Holder, what events will i be invited to?The Phoenix Suns hold a number of Season Ticket Holder-only events throughout the year. These include our annual Season Ticket Holder Party, our Rookie Camp and our Draft Party. Space can some-times be limited, so make sure to RSVP with your SixthMan Experience Specialist at (602) 514-5444.

How do i purchase additional single-game tickets?If you would like to purchase single-game tickets dur-ing the regular season, please call your SixthMan Ex-perience Specialist at (602) 514-5444 before you use alternative methods. Your Specialist is able to view all available tickets up to the second that you call.

if my personal information changes (phone, address or e-mail), who do i notify?Communication is the key! If you have a change in your name, mailing address, phone number, and/or e-mail address, you can either: (1) Log into your personal SixthMan Account Manager using your Ac-count ID and password and update your information; (2) Contact your SixthMan Experience Specialist at (602) 514-5444; or (3) Provide us with your updat-ed information in writing and mail it to:

Phoenix SunsSixthMan Experience Team201 E. Jefferson StreetPhoenix, AZ 85004

How do i get into all of the clubs?We offer a variety of club atmospheres in the US Airways Center. Each club is exclusive to the Season Ticket Holders holding seats in those areas. How do i get my playoff tickets?As a Full Season Ticket Holder, you have the first right of refusal on your seats for the entire playoff run. However, as a Half Season Ticket Holder, you have the first right of refusal on your seats for half of the games. Payment for playoff tickets is based on whether or not you renew your season tickets for the upcoming season.

16

release of liability The holder of a ticket voluntarily assumes all risk and danger of personal injury, property loss or other damage and all hazards arising from, or related in any way, to the event for which the ticket is issued, whether occurring prior to, during, or after the event, and releases the Phoenix Suns, the NBA and their affiliates, agents, and employees (including play-ers and contractors) from any and all liability from, relating to, or arising from such injury, loss, or dam-age. The National Basketball Association, the Phoe-nix Suns and US Airways Center are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment whereby: •Playerswillrespectandappreciateeachandeveryfan.•Guestswillbetreatedinaconsistent,professionaland

courteous manner by all Center and team personnel. •Guestswillenjoythebasketballexperience–free

from disruptive behavior, including foul or abusive language or obscene gestures. •Guestswillconsumealcoholicbeveragesinare-

sponsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. •Guestswillsitonlyintheirticketedseatsandshow

their tickets when requested. •Guestswillnotengageinfighting,throwingobjects

or attempting to enter the court. Those who engage in any of these actions will immediately be ejected from the game. •Guestswillsmokeindesignatedsmokingareasonly.•Therewillnotbeanyobsceneorindecentmessages

on signs or clothing. •GuestswillcomplywithrequestsfromCenterstaff

regarding Center operations and emergency re-sponse procedures.

The US Airways Center staff has been trained to inter-vene when necessary in an effort to enforce the above guidelines. Guests are encouraged to report any inap-propriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these guidelines will be subject to ejection without refund, revocation of season tickets, and may also be in violation of city ordinances result-ing in possible arrest and prosecution.

ownership of Seat locationsThe Phoenix Suns own and control all rights to seat locations for Suns home games. Purchasers of season tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket. This license may be revoked by the Suns at any time upon refunding the purchase price of the ticket. The Phoenix Suns retain the right to change Season Ticket Holder’s seat locations at any time. This license is granted on a game-by-game basis and is subject to all rules, regulations and policies relat-ing to tickets as established by the Suns, US Airways Center and the NBA.

Season Ticket Holder and accountsThe Season Ticket Holder is generally the person or business that pays for the tickets, and that person or business is assigned an account. The Season Ticket Holder must provide the Suns with the contact per-son for the account, particularly in the case of a cor-porate account or partnership. Season tickets should be paid for with a check or credit card. If a third party payment is accepted by the Suns, such accep-tance shall not give the third party any Season Ticket Holder or renewal privileges, or cause or require the Suns to change the name on the account.

Season Ticket Privileges non-TransferableSeason Ticket Holders have no right to transfer the renewal privilege of seat locations designated by their tickets to any person, whether by a request to transfer the account into another name, or in an attempt to transfer the seat locations or the renewal privilege described below by will or trust, property settlements, transfers to creditors, or any other means. It is important to the Suns to protect and reward longtime Suns fans by allowing them to upgrade their seat locations, rather than allowing Season Ticket Holders to transfer renewal privileges to others. Therefore, any attempt to transfer season ticket renewal privileges to third parties will not be recognized by the Suns and may result in cancella-tion of all season ticket privileges. Any court order directing distribution of season ticket ownership to a person not listed as the Season Ticket Holder; whether in bankruptcy or otherwise, will result in

17

the Suns exercising the right to immediately revoke the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Suns of all amounts paid for games that have not yet been played.

The Suns, however, generally recognize two excep-tions to the above prohibition. First, the Suns will allow an individual Season Ticket Holder to request transfer of season ticket privileges to members of the Season Ticket Holder’s immediate family. Sec-ond, if the Season Ticket Holder is a business, it may request a change in the name of the contact person for its account. A request to transfer season ticket privileges to a family member, or to change the contact person or any other request for season ticket renewal privilege transfer, must be submitted to the Suns in writing, and must be supported by appro-priate documentation (proof of relationship, official letterhead, signature of authorized company officers, etc.) satisfactory to the Suns. Requests for transfer-ring ownership will be reviewed on an annual basis by Suns senior management. The Suns reserve the right to approve or reject any such request.

Season Ticket renewal PrivilegesIn general, the holder of season tickets has an op-portunity to renew for the next Suns season, the seat location represented by the tickets. This opportunity is a privilege granted by the Suns and may be re-voked at the Suns discretion.

annual renewal mailingSeason ticket renewal forms will be mailed to the contact person on the account. The exact payment deadline will be specified on the invoice. Due to the time required to process relocation requests, meet computer deadlines and distribute tickets, ac-counts not meeting the payment deadline are subject to cancellation. If you do not receive appropriate mailing within these time frames, please contact the SixthMan Experience Team for assistance. If you do not contact the SixthMan Experience Team within a reasonable time, you will be deemed to have waived your renewal privilege and your priority in seat locations. Once payments for season tickets are

received, they are applied to hold specific seats, and thus nonrefundable.

Distribution of TicketsPaid-in-full season tickets are distributed approxi-mately two weeks before the Suns season. The tick-ets will be mailed to the address on the account.

additional Seat requestsAfter each annual upgrade and relocation event, ad-ditional seats will be offered. We cannot guarantee the availability or location of additional seats. Please call your SixthMan Experience Specialist if you are interested in obtaining additional seats.

PlayoffsIf it appears that the Suns will advance to the play-offs, Season Ticket Holders will be offered the oppor-tunity to purchase tickets for all home playoff games, based on the Season Ticket Holder’s renewal for the upcoming Suns season.

lost / Stolen TicketsContact your SixthMan Experience Team at (602) 514-5444, and we can re-print the tickets and put them in Will-Call under the party of your choice. Only the Season Ticket Holder can request ticket re-prints.

Parking infoThe Phoenix Suns offer 5 parking garage locations convenient to the US Airways Center:•ChaseTower–2ndSt.&Monroe•CivicPlazaEast–5thSt.&Washington•CollierCenter–2ndSt.&Washington•JeffersonStreet–3rdSt.&Jefferson•RenaissanceSquare–1stAve.&Washington

If you would like to purchase a parking pass with your season tickets, please call the SixthMan Experi-ence Team at 602-514-5444. There are also several uncovered ground lots available around the Center. Prices vary based on day of week, time of game, op-ponent, and other events going on downtown. Prices have been known to fluctuate between $5 and $40.

18

View www.coppersquare.com for parking information and traffic updates.

Door TimesThe Phoenix Suns door opening times will normally follow these guidelines:•6:00tip–doorsopen@4:30•6:30tip–doorsopen@5:00•7:00tip–doorsopen@5:30•7:30tip–doorsopen@5:30•8:00tip–doorsopen@6:00•8:30tip–doorsopen@6:30For game times out of the ordinary, or to verify times, please call your SixthMan Experience Team at (602) 514-5444.Game Time ChangesThe Phoenix Suns will always inform you of game time changes. Watch your e-mail inbox and check the Suns’ website to make sure you do not miss any of the action! Always feel free to contact your Sixth-Man Experience Team at (602) 514-5444 to verify game times.

box office / will-Call Hours of operation The US Airways Center Box Office is open:•Monday–Fridayfrom10:00a.m.–5:00p.m.

(excluding holidays)•Ongamedaysduringtheweek,theboxoffice

opens at 10:00 a.m. and will close at halftime of the game.•Ongamedaysduringtheweekend,theboxoffice

opens at 12:00 Noon and will close at halftime of the game.

If you are unsure as to when the box office will be open, please call the SixthMan Experience Team at (602) 514-5444.

will-Call ProceduresTickets are placed in Will-Call in alphabetical order. Please refer to the letters above the window (based on your last name).•Ifyouneedtogetticketsreprinted,lostyour

tickets, or brought the wrong tickets to the game, please use the Customer Service window. The representative will be able to help you with your questions or concerns.

•Pleasebeadvisedthatwheneverpickingupany

tickets, you will need a valid picture ID. You may not pick up tickets for another party, or use any other individual’s ID to pick up tickets for them.

•Ifyouneedtochangethenameforticketsplacedin Will-Call, please call (602) 514-5444.

Team Shop HoursThe US Airways Center Team Shop is open:•Duringthesummer,Mon.thruFri.from10am–5pm•DuringtheSunsseason,Mon.thruFri.from10am

– 5pm and Saturdays from 10am – 3pm on non-game days

•Gamedays,from10am–3pmandwhentheCen-ter doors open until the end of the game

Concessions / Dining options The US Airways Center offers many dining options for any basketball fan. The options can be found on either the ‘100’ or ‘200’ level concourses. The concourses have everything from pizza and hot dogs to Chicken Caesar Salad and Cold Stone Creamery ice cream. All concessions close after the beginning of the 4th quarter, and no alcohol of any kind can legally be sold during the 4th quarter. Any questions about in-Center concessions may be directed to Levy Restaurants at (602) 379-7700. Traffic updates The Phoenix Suns understand there are road clo-sures and detours that change daily. We will often send out an e-mail alert with traffic recommenda-tions. The Phoenix Suns Insider e-mail also has traffic alerts to consult before the game. So that you don’t miss out on these important updates, please call your SixthMan Experience Team with any e-mail address changes. You may also seek advice from coppersquare.com for other questions on parking, directions, detours, or closures.

Sixthman Home CourtYour SixthMan Experience headquarters is located on the main concourse (100 Level) just outside Section 122-123. This is your “go to” spot for anything and ev-erything Suns related while you are enjoying the game!

19

Sixthman account manager / Ticket exchangeThe SixthMan Account Manager is a way to access your tickets online. You have the ability to post your tickets for sale, forward your tickets to a friend by e-mail, or donate your tickets to charity. Your Sixth-Man Account Manager also allows you to update your contact info on file, such as your mailing address and e-mail address. The Ticket Exchange is a benefit for Season Ticket Holders to post their seats for sale to other Season Ticket Holders and the general public. If the tickets are sold, the buyer will receive the tick-ets by e-mail, and after subtracting the 10% seller fee, the Season Ticket Holder will receive 90% of the posted sale price. All resale credit will remain in your Suns account and can either be applied toward future playoff ticket purchase, annual season ticket renewal, or you may request a refund check at the end of the season.

To view a great demo on how to use the SixthMan Ac-count Manager, please go to http://www.ticketmaster.com/accountmanager/accountmgr_demo.html

wheelchair escortsFor a wheelchair escort prior to a game, go to Guest Relations – located in the Casino Arizona Pavilion across from Section 116-117. A representative from Guest Relations will escort you to your seats. At the conclusion of the game, a representative will meet you at your seats and then escort you to an exit. Departure / re-entryWhen exiting the main concourse, make sure your tick-ets are scanned by one of the GSR’s. If you choose to re-enter, your tickets must again be scanned. Change of address / Phone number It is the Season Ticket Holder’s responsibility to notify the SixthMan Experience Team of address or phone number changes, or log into your personal SixthMan Account Manager using your Account ID and password and update your information.

assisted listening DevicesDevices to aid in listening to a Phoenix Suns game at

US Airways Center can be obtained on a first come, first served basis in the Guest Relations area located outside of Section 116-117.

aTm’sThere are three ATM’s located around the US Airways Center. They can be found in the Casino Arizona Pa-vilion, Bud Light Paseo, and outside of Section 120, between the Team Shop and the Toyota Club.

autographsPhoenix Suns players make many appearances throughout the season at various locations for spon-sors and Suns events. It’s a great time to try and catch the players for an autograph. To find out where they will be appearing, check out Suns.com for all updates.

If you would like to write to your favorite player or to our Community Relations Department, please use the following address:

Phoenix SunsAttn: Player Name or Community Relations Depart-ment201 E Jefferson StreetPhoenix, AZ 85004

lost and FoundThe Phoenix Suns Lost and Found office can be reached by calling 602-379-2055. You may also call your SixthMan Experience Specialist to assist, as well.

additional mattersThese policies and procedures attempt to cover most situations. In the event any issue or matter relating to the Suns season tickets is not covered, or there is a question of interpretation of the policies and proce-dures, or in the event of any dispute between the Suns and any Season Ticket Holder, or any Season Ticket holder and a third party, the Suns reserve the right to make all final decisions and determinations. The Suns further reserve the right to modify any policies and pro-cedures upon notice to the Season Ticket Holder.

20

2008-09 season schedule - national basketball … account manager . . . . . . . . . . . . . . . .11...

Documents