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CTI PBX Voice Over IPTelephone equipmentNetworking

IP telephony that increases

your company's productivity

and efficiency.

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Your Work:

SIMPLE AND MORE PRODUCTIVEtools and advanced features at a click

Minimal Classic Extended

YOU DECIDES:3 viewing modes to customize

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Your Company:

ORGANIZED AND DYNAMICall the information you need at a glance.

DECIDE WHAT AND WHEN:Manage your calls

according to your actual needsand plan your activities

Close

Wait

Forward

Copy and send message

Who was

Call Record

Add Planned action

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DECIDE WHERE:

Your office with you everywhere.

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IP PBX softwareFLEXIBILITY AND INNOVATION

IP: synonym of convergence between data network and telephone network. IPhone.BOX and unique solutions for the communications company;

PBX: IPhone.BOX makes all the functionality of a high-end PBX. But do not call PBX!

Software: naturally simple, flexible, performance and evolving.

Platformintegrated communication CREATIVITY & SERVICES

Advanced CTIPower and Control

IPhone.BOX is the means by whichtake control telephony company

reorganize the waycommunicate.

USERPersonal profile

GROUPManagement groups for blast

coordinated activities

IVRCustomizable IVR

LCRControl telcos

according to specificdefined for access

Intelligent Resources

WANGateway solutions and sharing

resourcesIPhone.BOX is raw material with which to inventand develop applications ad hoc. Integrate telephonywith the software tools company (CRM, Databases,Management, intranet). Create personalized services easily.

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Technical characteristic

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Architecture

USB HANDSETSOFTPHONE

CUSTOMSIP DEVICE

SIP DEVICE

Analog PhoneAnalog Gateway

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General Features & Functionality(on unique server)

Up to 2000 extensions (remote and/or local)

Up to 480 ISDN or Analogue Voice channels

Up to 480 VoIP Telephone Channels

Up to 30 FAX lines

Up to 480 WAN telephone lines

Up to 16 IVRs with indipendent time bands

Up to 120 channels used by IVR

Unlimited call queuing (for single soft-client)

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Features & Functionality – Manage Users

User profile

Wizard for the creation of users

Interior Up to 6 digits

Prefix for external calls

Assign unique users-line

Outputs Isdn

Outputs VoIP

Prefixes denied

Prefixes always enabled

Toggles urban call

Toggles national call

Toggles International call

Enable / disable phones

Enable / disable on a cost

Voice Mail / Voice Mail

Permits user-defined server-side

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Features & Functionality – Manage Groups

Simultaneous ringing

Cyclic ring

Cyclic ring with progress

Progressive ring

Ring progressive advancement

ACD on a number of calls processed

ACD-based life called process

Programmable pause after ACD

Group Profile

Wizard for the creation of Groups

Limit on incoming calls (ut. occupied)

Limit on incoming calls (no calls)

Limit on calls queued

Queuing call on no answer

Call Queuing on users employed

Managing call forwarding on bankruptcy

Call Management Group employs about

Call Management Group on unreachable

Call Management on maximum ring

Event management limit on incoming calls

Event management on boundary calls queued

Voicemail Group

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Features & Functionality – Manage IVR

Reproduction of static messages (from wave file)

Playback of audio captured by the sound card

Playing dynamic messages (via 'http')

Navigate to the leaves of IVR

Navigate to the root of the IVR

Mode Day/Night/Custom_1/Custom_2

Setting rules for slots

Settings mode from phone

Static Forwarding

Dynamic forwarding services to a user types

Querying external databases

Navigation of the number the caller (via script 'http')

Playing messages based on calling number (via script 'http')

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INTERCONNETION PBX IN WAN

Interconnection via proprietary protocol

Sharing the state of internal

Fascinating evol channels to optimize the bandwidth

Codec G.711/G.729

GSM Codec

Call Capture

Send / receive text messages

Groups of inner ring with remote locations

Rules routing input / output

Load balancing between PBXs

Features & Functionality – Interconnection

INTERCONNECTION PBX IN SIP

Interconnection with SIP

Codec G.711/G.729

Codec GSM

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Features & Functionality – Client Software (1)

Divert call (dynamic / static)

Putting calls on hold

Draws busy

Schedule call to set times

Schedule Send msg to schedule

Schedule Send e-mail at set times

Recall internally when it becomes free

Notification status change

List calls made / received / missed

Anonymously for outgoing calls

Visualizz.ne name calling (by category)

Viewing group number called (input)

Custom ringtones to contacts on the basis of (client)

Possibility own channel mute conference

Override user login

Remote users with compressed audio codecs (GSM)

Enter the number in overlap

Outlook Integration

Integration with Outlook Exchange

Dialing via shortcut

Integration with third-party SW

Personal Address Book contacts with private

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Features & Functionality – Client Software (2)

Speed buttons organize them into custom tab

Sending DTMF sequence configurable

Real-time monitoring of the state lines

Call announcement

Intrusion

Multiple display modes of the client (minimum, classical, extended)

Call Recording

Audio conferencing between three or more participants

Change user status by calling the service number (phone lock, deviation, pause, ...)

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Features & Functionality – Other

MANAGEMENT ISDN telephone lines

Support dialing in (DDI)

Support Up to 30 basic accesses (BRI)

Support Line (MSN)

Support Up to 4 primary access (PRI)

Echo cancellation SW

HW echo cancellation (with HW specific)

Block outgoing calls per line

Outgoing calls anonymous online

Records all phone calls per line

Disabling eraser Echo (for VoIP operators - Verizon)

OTHERS

Management professionals VoIP SIP 2.0

Music on hold system selectable (WAV)

Least Cost Routing (LCR) configurable

Please try again with another operator on call fails

Notification errors online via email

Wizard to configure the PBX

Server Administrator multilevel

Mapping numbers (short)

Recording the call (automatic server)

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Monitor REAL TIME

Monitor operations

room

CTI trends in real time for INBOUND

CAMPAIGN

Admin Options(es. coaching)

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Monitor REAL TIME

Parameterization number lines up for

service

State employment lines updated in real time on a

number

State employment lines updated in real time on a

percentage

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Real-time statistics contact entrants by hour,

day, month

Monitor REAL TIME

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Real-time statistics on the number of incoming

contacts and dropout

Monitor REAL TIME

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CTI trend in real time for multi SERVICE / INBOUND CAMPAIGNSCTI trend in real time for multi

SERVICE / INBOUND CAMPAIGNS

Monitor REAL TIME

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Predictive Dialer is a comprehensive outbound customer contact solution that improves your contact centers effectiveness while seamlessly integrating with your existing voice and data systems. It offers campaign development tools, call table filters, predictive dialing, call blending, a browser-based agent desktop, real-time statistics and historical and custom reporting.

Business Benefits

Maximize productivity and provide premium service to customers using sophisticated predictive dialing algorithms and agent empowerment tools

Ensure regulatory compliance using tools to manage legislated activities such as nuisance call levels and calling times

Minimize operating costs by utilizing Distributed System Solutions and IP Connectivity to manage multiple labor pools and dialing locations

Employ security measures that support strict adherence to corporate and industry standards

Improve agent efficiency using sophisticated call classification and open, customizable desktop options

Predictive Dialer

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Private calls with real-time

status of operators

Mobile Average Statistics -

Statistics by hour

Statistiche per esito ISDN di dettaglio e

stato operatori in tempo reale

Stato Generale del Predictive

Predictive Dialer

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• Features predictive dialer• Call Blending (ability to manage both

incoming and outgoing calls, adjust the volume of outgoing calls based on traffic of incoming calls

• Desktop browser-based operator• Statistics and real-time monitoring• Custom Reports

In outbound campaign has greatly increased productivity (up tol 50%) compared to manual systems.

Predictive Dialer

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Usually all systems operate perfectly when Predictive algorithms for contact and policies booster optimize contattabilità lists without further constraints.

For outbound activities that fall within the type "teleselling" or "polls" the platform will then work perfectly.

If the outbound activities to be performed instead has further limitations, such as geographical constraints such as the taking appointments for the sales force, the algorithms can often be limiting.

Predictive GAT.crm manages to perfectly combine the two systems, enhancing the development of predictive algorithms for appointments with the spatial predictive algorithm just discussed.

Predictive Dialer – also for AGENT SALE ACTIVITY !

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CTI+PBXIPHONE

DB CRM

PD SERVERPD CacheSERVER

Contatti Utili

Result Link

Sta

tus &

Com

man

d L

ink

Real Tim

e R

esu

lt

CRM Link

CRM Link

Http Link

SIP Link

Http Link

Http Link

Http Link

192.168.1.1

192.168.1.2

192.168.1.3

192.168.1.4

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Telephone equipment

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V-6015 Phone (IP or USB)

IP V-IP400 Phone

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Other Telephone derivatives

USB Phone VO-TEL.USBUSB phone VO-TEL.USB combines ease of use typical of a traditional telephone, all the services offered by the IP software solutions.USB phone VO-TEL.USB fact is IPhone.BOX fully integrated with the client. In this way all the services and the potential of IP telephony software are also within reach of the traditional user.

USB Headset Sennheiser SH 136Highly professional headset for Sennheiser USB port, the world market leader in acoustics.Recommended for post surgical stations and call centers.

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Other Telephone derivatives

Bluetooth USB HeadsetThe headset BT-LONG is based on Bluetooth (v1.2) and allows you to respond to calls that arrive on the client software on their phones that they are able to simultaneously manage the devices. The headset has a coverage radius of 10 meters.Charging through special USB cable. Moreover, all functions are callable with a single button.cerca

DECT CS60-USB PLANTRONICS Headset with DSP on board for the environmental and echo cancellation for maximum sound quality. Features digital technology for noise cancellation of microfono.ÂSettled compared to the DECT bluetooth allows more coverage and ensure greater reliability.

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Other Telephone derivatives : DECT system

IPhone.BOX DECT PhoneThe DECT Phone IPhone.BOX allows the user a full mobility within the coverage area of DECT in the company and distributed by the base station and repeater IPhone.BOX.

IPhone.BOX Base Station DECT IPhone.BOX DECT Base Station allows the spread of the DECT signal and enables functional mobility in the company. The apparatus is supplied with its power supply.

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Gateway GSM - UMTS

Gateway GSM / UMTS (including Fixed Cellular Terminal, Fixed Wireless Terminal, Cellular Gateway) is a device that allows all users to save on calls from fixed network to GSM / UMTS.One or more SIM cards installed in the Gateway, you can make phone calls instead of cellular-phone call from a landline phone. The Gateway GSM phones are mostly used as: tool saves equipment for terminating calls (GSM) back-up for Internet device to connect to the Internet in less accessible areas tool to send and receive SMS messages

Gateway ISDN1 – 2 SIM

Gateway VoIP - SIP2 – 4 SIM

Gateway PRI Gateway Rack 19Up to 12 Isdn Channels

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NETWORKING

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Rack 42U 600*900 BlackColor NeroCapacity 800 Kg.Unit 42 standard rack unitDoor Glass, Aeration 4 for 200WDimension (L*H*P) 600 x 2000 x 900Standard 4 media attachment, screw kit, wheels

Single Patch PanelUp to 24 / 48 porte

Distribution frame

Power Strips

Siseco Rack

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KVM Solution – Consolle KXE31

The compact design and a set of sophisticated high-level functions, allowing the series to fit perfectly in the current console environments "server room" for which it was created and optimized.The module KXE 31 is composed of a form 15 "LCD, keyboard and touch pad: it can be slid completely into the rack automatically going in" suspension "when not in use and allows you to manage multiple servers simultaneously.The console, lockable book occupies a housing unit a high standard.Next to the monitor are the keys to switch between different inputs.The system is configured so as to appear superimposed the server ID that you are viewing.A complete integrated management software complete the system.

Caratteristiche TecnicheLCD Display 15” TFT Active Matrix PanelDisplay Size 304.1 x 228.1 mmPixel Pitch 0.297 x 0.297 mm

VGA 640x350 (70 Hz)VGA 720x400 (70 Hz)

Display Mode VGA 640x480 (60/72/75 Hz)SVGA 800x600 (60/72/75 Hz)XGA 1024x768 (60/70/75 Hz)

Max. Resolution 1024x768Contrast Ratio 300:1Brightness 230 cd/m2

Response Time 11mS (Rising), 24mS (Falling)Display Colors 16M (dithering)Viewing Angle +75° ~ -75° (L/R), +70° ~ -70° (U/D)Input Signal Video R.G.B. Analog 0.7V Peak to PeakInput Signal Sync TTL Positive or NegativeSignal Connector 15 Pin Mini D-subFront Control Power Switch, Menu, Select (Up, Down) Adjust (+, -)OSD Auto-Adjustment, Contrast, Brightness, Clock, Phase, H-Position,

V-Position, Color TemperaturePlug & Play DDC1/2BKeyboard 105 KeysMouse Touch Pad PS/2 mouseKVM 8 port Keyboard / Video / Mouse switchPower Universal 90-240V, 12V / 35WDimensions 600 mm x 482.6 mm x 42.3 mm (19” x 23.62” x 1.7”)Weight (Net) 17 Kg. / 19 Kg.Certification FCC-A, CE, UL

Switch 8 IngressiVideoTastieraMouse

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Switch OmniStack LS 6200

OmniStack 6200 switches are 10/100 Fast Ethernet switches that provide advanced services for the development of IP infrastructures of all sizes.Switches Alcatel-Lucent OmniStack 6200 support uality of service and advanced security applications for triple play in a safe environment.

OmniStack 6224/4824 or 48 ports RJ-45 10/1002 ports RJ-45 10/100/10002 ports combo

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Switch OmniSwitch OS 6400

OS6400 switches with security features to ensure user authentication, access control lists, encryption and protection from Dos. This is a solution for LAN that can also be integrated into larger systems of unified communications.Each switch has two Ethernet ports for connecting to 10 Giga stack. Each stack can contain up to 8 switches for a total of 384 ports per stack.

OmniSwitch OS6400 - 24/4824 or 48 ports RJ-45 10/100 /10004 Ports combo SFP / RJ-452 Ports of stack 10G

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SISECO

www.siseco.com

info@siseco.com

Head QuarterCentro Direzionale SempioneCorso Sempione, 270 – 20028 San Vittore Olona (MI)Tel. +39 0331.93.51Fax +39 0331.93.51.51

Project TeamProject Manager Ing. Roberto Lorenzetti lorenzetti@siseco.comSales Manager Ing. Cristiano Di Battista c.dibattista@siseco.itDelivery Dott. Fausto Lazzati

© 1988-2009 - SISECO.com - Empower your Business with Our Solutions - ERP l CRM, IP Contact Center Solutions l Telemarketing SoftwareTrademark: MS-Windows, MS-DOS and MS-Windows logo are trademarks of Microsoft Corporation. Other brands or product names are registered trademarks or trademarks of their respective

owners and are mentioned only to indicate compatibility or incompatibility with this software. This document à ¨ devised for the purpose of illustrating the functionality of the software in question. Not binding for SISECO, alarm system can be changed without notice. Document ¨ à proprietary and copyrighted