2010

Contents1. Team 3 2. Facts and figures 4• Aircraft 4• Passengers 4• Cargo 7• Destinations 8• Airlines 11 3. Caring for passengers 13• Improvementstotheterminal 13 • Modernshoppingarea 13 • WelcometoRiga! 14 • Economylong-termcarparkP3 14 • MasterofyourtimewithRIX Club 14 • 1187alwaysatyourdisposal 17 • Vastrangeofservices 17 • VIPcenter 18 • Businessaviation 18 4. International recognition 20• Excellenceinairportoperations 20 • AmodelairportintermsofPRM*services 20 • Rigaonthemapofbusinessaviation 22 • Stableandsuccessfuldevelopment 22 • Sharingexperience 23

5. A culture „checkpoint” 25• Theexhibitionofmodernart„The Way” 25 • LearningmoreaboutGeorgia 25 • Alookattheairportsky 25

6. The airport inspires for good work 26• Fromadifferentviewpoint 26 • Sharingexperienceattheairport– the Butterfly Effect and the Shadows Day 27 • Extendingahelpinghand 28 • Greenthinking 28 • Ahealthyspiritinahealthybody 31

7. At the heart of events 32

*PRM - Passengers with reduced mobility.

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1TeamEverycompany’skeytosuccessisaprofessionalteam.RigaInternationalAirportisproudtohavesuchateamthatisreadytoworkalsoinforce majeure circumstances. Theyear2010broughtseveraleventsthatnotonlysloweddownbutevensuspendedtheairtrafficinLatviaandelsewhereinEurope.Afteralmosttwohundredyears’sleepinApriltheIcelandicvolcanoEijafjallajekullawokeupanderuptedbringingdownpassengertrafficatRigaInternationalAirportby9.2percent.Similarly,otherairportsaffectedbythevolcanicashsufferedhugedropsinpassengerturnover. InwinterheavysnowfallscompletelyparalysedairtrafficatmanyEuropeanairportswherehundredsofarrivinganddepartingflightswerecancelledduetoweatherconditions.AtRigaInternationalAirportonly21flightswerecan-celledtosuchdestinationsasHelsinki,Tallinn,VilniusandDublin,and28moreflights–duetounfavourableweatherconditionsattheairportofdestination. Thankstothehighprofessionalismofthepersonnel,RigaInternationalAirportcouldcontinueuninterruptedworkcloselyfollowingthechangingsituationandprovidingthebestpossibleservicetopassengersandaircraft. Attheendof2010RigaInternationalAirportemployed1140people.

Distribution of Riga International Airport personnel by occupation

Distribution of Riga International Airport personnel by age group

Passengerservices38%

Administration10%

Infrastructureservices52%

20–3039%

30–4022%

40–5019%

50 +20%

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2Factsandfigures

Number of aircraft handled: a three-year trend2008–57232 2009–60087

2010 – 68 145

Regularity and punctualityAlthoughoverthelastfiveyearsRigaInternationalAirporthasexperiencedaspectacularriseinpassengertraffic–oneofthehighestamongtheEuropeanairports–ithasalsomaintainedhighqualitystandardsbothinairlineandpassengerservice.Theairporteveryyeardemonstratesexcellentperformanceingroundhandlingoperations.

In2010SJSCRigaInternationalAirportattained99.15percentpunctualityinairlineservicequality–averyhighachievementinaviationindustry.Theservicequalityis

basedontheairport’stwentyyears’experienceingroundhandlingoperations,highlyqualifiedpersonnelandpunctualityinfulfilmentoffunctions.

Passengers2008–3690549 2009–4066793

2010 – 4 663 647

In2010thenumberofpassengerswelcomedatRigaInternationalAirportexceeded4.6million.Ithadrisenby15percent,comparedwith2009,thusfollowingthestable

growthtrendinthepassengertraffic.

In2010RigaInternationalAirportwelcomed30percentmoretransferandtransitpassengersthanin2009–intotal1757532travellers.Rigaasatransitairportwas

chosenbythepassengersflyingtoVilnius,TallinnandHelsinki.

In the summer of 2010 the four millionth passenger of

Ryanair was greeted at the airport.

The aircraft AN 124 Ruslanis used for carrying heavy cargo of various kinds: new railway trains, helicopters and even the world’s biggest mammal – a whale.

2Factsandfigures

Cargo2008–7669t 2009–9429t

2010 – 12 294 t

Theyear2010sawarapidriseofcargoturnover.RigaInternationalAirporthandled30.4percentcargomorethanin2009.

InJanuaryRigaInternationalAirportservicedtheworld’ssecondlargestaircraft–

AN 124 Ruslan.TheheavyaircargocompanyRuslan InternationalwiththecargoaircraftAN124fromRigaInternationalAirporttransportedagasgenerator

weighing46tons.

CargocompaniesatRigaAirport:Globe Ground Baltic Cargo Center, AG Handling, KOLL, Aviation Cargo Transit Services

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2Destinations

In2010thenetworkofdestinationsexpandedintothedirectionofScandinavia,SouthernEurope,theMiddleEastandEasternEurope.Since2010flights

havebeenperformedto12newdestinations:Bucharest,Vaasa,Kuusamo,Belgrade,Amman,Beirut,Madrid,Visby,Lulea,Arkhangelsk,KittilaandRovaniemi,

connectingRigawith82cities.

Themostpopulardestinationin2010wasLondon.Thiscitywaschosenby377413passengersor16percentmorethaninthepreviousyear.

Comparingthetoptendestinations,in2010asignificantincreasewasseeninthenumberofpassengerstravellingtoOslo(+42%),Moscow(+41%),

Helsinki(+32%)andFrankfurt(+32%).

The most popular destinations

London Oslo Helsinki Stokholm Moscow Frankfurt Vilnius Brussels Dublin Tallinn

2008 289 979 138 788 141 477 203 324 105 812 121 637

88 199 65 973

205 831 78 382

2009 325 637 165 222 173 770 239 648 137 836 136 359 192 059 120 738 142 731 154 674

2010 377 413 234 611 229 814 222 982 194 107 181 214 157 066 151 917 150 791 150 382

Factsandfigures

2Airlines

Theyear2010sawsixnewairlinesstartingoperationsatRigaInternationalAirport:BelarusiannationalcarrierBelavia,

thebiggestCentralandEastEuropeanlow-costairlineWizz Air,RumaniannationalcarrierTarom,UkrainiannationalairlineAeroSvit,

Russia’ssecondlargestairlineUTair AviationandTransaero,havingthebiggestfleetoflong-haulaircraftinRussia,

CIS,CentralandEasternEurope.

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Factsandfigures

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3Caringforpassengers

Improvements to the terminal InJulysubstantialreconstructionworkswereperformedinRigaAirportterminalaimedatprovidingbetterconveniencesandserviceleveltopassengersandincreaseofthecapacityoftheterminal.InDeparturesSectorEsecuritycontrolfacilitieswereexpandedbycreatinganewpassengercorridorandanadditional(fifth)linewasintroducedforsecuritychecks.Fournewdeparturesectorswerebuiltraisingtheirtotalnumberto21.Thecapacityoftransitpassengerserviceroseby30percentasthethroughputofpassportcontrolwasincreasedcreatingtwonewworkstationsinadditiontothefourexistingones. Twonewgateswerebuiltforexittotheaircraftsandthepassportcontrolfacilitiesfortransitandtransferpassengerswereexpanded.

Modern shopping area Theairport’sgrowthfiguresshowinganalmosttripleincreaseofpassengertrafficoverfiveyearsdeterminedthenecessitytochangethedevelopmentconceptoftheairportcommercialspacesothatRigaInternationalAirportcouldofferitspassengersamodern,versatilerangeofservicesandshoppingopportunities. ThereforeRigaInternationalAirportsignedacooperationagreementwithTAV Airports Holdingontherighttorentcommercialspaceandoperatetax-freetrade.TheexperienceofTAVinmajorairtraffichubselsewhereintheworldgivesconfidencethatRigaAirportterminalwillnotonlybecomemoremodernandwelcomingtothepassengersbutalsowillreflecttheLatvianidentityandculture.

Photo: TAV Company Photo: TAV Company

Photo: TAV Company

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CaringforpassengersWelcome to Riga!Inviewofthesubstantialgrowthofpassengertrafficandintroductionofnewservicesin2010“WelcometoRiga!”officemovedtomorespaciouspremises.Theextendedandreconstructed“WelcometoRiga!”officeisnowlocatedonthegroundflooroftheterminalinArrivalsSectorEanditisopentothevisitorsofLatviaandRigawhowishtopurchasethediscountcardsfortouristservicesRiga CardandthepublictransportticketsofRiga.Theclientscanalsosendandreceivefaxes,copy,scanandprintdocumentsattheoffice. Inadditiontotheseservices,“WelcometoRiga!”officealsosellstheprivilegecardofRigaInternationalAirportRIX Club andtheairportsouvenirs,aswellasarrangesguidedtoursoftheairport.

Economy long-term car park P3 RigaInternationalAirportin2011considerablyreducedthecostofservicesofthelong-termcarparkP3,ensuringanaffordable,economicalandconvenientparkingservicetotheairportclients.Atthelong-termcarparktheclientscanalsoreceivesuchadditionalservicesaspurchaseofroadmaps,rentofcarcoversandother.

Master of your time with RIX Club TheprivilegeprogrammeRIX CluboffersspecialservicetotheEconomyClasspassengerswhowishtoenjoytheadvantagesthatuntilnowwereavailableonlytoBusinessClasspassengersatRigaInternationalAirport. TheRIX ClubcardholdermaycheckinforaflightataBusinessClasscheck-indesk,toundergosecurityscreeningattheFastTracksecuritycheckpoint,tomakeaprioritytelephonecalltotheairportinquiryservicetelephoneNo1187,oroccupyaprivilegedslotintheairport’slong-termcarparks. WiththeprivilegeprogrammeRIX Clubcardtheclientscanusethediscountsandspecialoffersoftheairport’sbusinesspartners.

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3Caringforpassengers

1187 always at your disposal TheclientscanreceivetheinformationonflightschedulesandotherairportservicesbycallingtheairportinquiryservicetelephoneNo1187operating24hoursaday,sevendaysaweek.

AnswerstothequestionsaregiveninLatvian,EnglishandRussian. Theairport’senquiryservicecanbealsocalledfromabroad:+37129311189.

Vast range of services RigaInternationalAirportofferspassengersavastrangeofservicesthatcanhelpthemspendtheirtimebeforetheflightpleasantlyandusefully. IntheentireterminalareaWi-Fiinternetisavailableforthepassengerscarryingportablecomputersandnetworkinterfacecards. Therearegoodshoppingopportunitiesattax-freeshopsandotherretailoutletsoftheairport.RigaAirportvisitorsappreciateandgladlypurchasethemostdemandedtax-freegoods:perfumes,drinksandsouvenirs.Shoppingisasatisfyingexperienceduetothepleasantandconvenientlayoutoftheshops,thepricesthataremostlybelowthoseatotherEuropeanairportsandtraditionalshoppingcentres. Theairportcafesandrestaurantsatanytimeserveadeliciousmealoracupofcoffeewithanexcellentviewoftheairplanes. Thearrivinganddepartingpassengersarewelcometousebankingandcurrencyexchangeservicesandthetravelinsuranceopportunities. ThosepassengerswhoareplanningtorentacarupontheirarrivalinRigacanusetheservicesofanyofthecarrentalcompaniesrepresentedattheairport.Telephoneservicesandapostofficearealsoavailableattheairport.

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CaringforpassengersVIP centreInthebesttraditionoftheairportsworldwideRigaInternationalAirportVIPcentreprovidestheclientswithcomfortableenvironmentandindividualservicesofthehighestquality. Apartfromcommercialservices,VIPcentrealsocatersfortheofficialsanddelegationsoftheRepublicofLatviaandothercountries,accordingtothestateprotocol. In2010VIPcentrewelcomedmanyheadsofstatearrivingonofficialvisitstoLatvia.MostimportantwerethevisitsoftheChancellorofGermanyAngelaMerkel,thePresidentsoftheCzechRepublic,PolandandSlovenia. VIPcentrehasprovidedservicestoworld-famousartistsandathletes:theNHLhokejateamPhoenix Coyotes,thelegendaryFrenchsingerMireilleMathieu,heEnglishrockbandMuseandothers.

Business aviation In2010theonlyhi-techbusinessaviationhangarintheBalticcountriesandScandinaviawasopenedatRigaInternationalAirportforparkingandmaintenanceofaircraft.TheopeningofthehangarbuiltaccordingtoauniqueprojectisthefirststepinthedevelopmentofthebusinessaviationservicecentreatRigaInternationalAirport. Thegoalofthenewfixed-baseoperatorFBO Rigaisprovisionofthecomprehensiverangeofservicestotheairlines(operators),theownersofbusinessaircraftandbusinessaviationpassengers.Themultifunctionalhangarissuppliedwithheatingandintendedforparkingandmaintenanceofuptoeightbusinessaircraftofvarioustypessimultaneously.ItcanacceptsuchaircraftasBoeingBusiness JetorAirbus Corporate Jet.

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Visit of President of Czech Republic

Entries in the Visitors Book

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4Internationalrecognition

Excellence in airport operations InAprilRigaInternationalAirportreceivedtheEmerging Market Airports (EMA) Awardnthecategory„TheBestAirport”handlinguptofivemillionpassengersperyear.TheawardsforexcellenceinairportoperationsweredistributedtotheairportsoftheMiddleEast,Africa,India,Russia,CISandtheBalticcountrieswhoseperformanceindicatorsinairportoperations,aviation,spaceexploration,cargoandlogisticswereevaluatedbyaversatileandcompetentgroupofprofessionalsassessingavastrangeofservicesandproductsattheairportina12-monthperiod.

A model airport in PRM services UponimplementationofRegulation(EC)1107/2006concerningtherightsofdisabledpersonsandpersonswithreducedmobilitywhentravellingbyairRigaInternationalAirporthasbecomeevenmoreaccessibleandfriendliertothepeoplewithdisabilitiesandreducedmobilityandhassetanexampletootherEUairportsincompliancewiththeRegulation. InordertoimplementtherequirementssetoutintheRegulationanumberofimprovementsandnewtechnologieswereintroducedinthepassengerserviceprocessthatweredulyrecognizedbytheEuropeanCivilAviationConference(ECAC)nominatingRigaAirportasthefirstairportintheEuropeanUnionprovidingqualityservicestothepassengerswithreducedmobility.

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4Internationalrecognition

Riga on the map of business aviation ThebusinessaviationterminalFBO RIGAatRigaInternationalAirportforthefirsttimewaslistedamongthe Blue Sky’s Top 25busiestbusinessaviationterminalsranking18andhasthusleftbehindsuchimportantbusinessaviationairportsasZurich,Vienna,BarcelonaandLondon(BigginHillairport).

Stable and successful development AccordingtotheaviationindustrymarketresearchpublicationOAG AviationSolutions(OAG)RIGAInternationalAirportforthethirdtimehasenteredthetop100ratingofworld’sairportsintermsofthenumberofinternationalflightpassengerswelcomedperweek.With70043availableseatsoninternationaldepartingflightsinthelastweekofAprilRIGAInternationalAirportrankedasthe97thbusiestworld’sairportintheOAGtop100rating. Beingrepeatedlyrankedamongthetophundredworld’sairportsshowsnotonlythepotentialofRigaasatouristandbusinessdestination,butalsothesuccessofRIGAInternationalAirportasthetransitcentreoftheregion.Wedemonstrateinternationallythatwehavetheinfrastructureandskilledandprofessionalstafftoserveserioustrafficvolumes.

Airport Rank Seat capacity on international departing flights

Copenhagen 21st 253158

Stockholm(Arlanda) 36th 158805

Helsinki 45th 144810

Oslo 51st 132695

Riga 97th 70043

OAG Aviation Solutionscollectsdataonmorethan1000airportsworldwide.

Sharing experience Attheendof2010RigahostedtheDFNIScandinavian&BalticTravelRetailConferencewheremorethan70delegatesexchangedexperienceontheindustry’scurrentissues:recoveryaftertheeconomicrecession,retailtradeonboardtheaircraft,planningofterminalspaceforenhancingtradeandotherissues. ArtūrsSaveļjevs,DirectoroftheCommercialDepartmentofRigaInternationalAirport,attendedtheconferenceandmadeapresentationabouttherevisedcommercialpolicyoftheairportenvisagingreplacementofmanyretailerswithasingleoperator,andtheimpactofthisnewpolicyontheairport’srevenues.

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5Aculture

„checkpoint”The exhibition of contemporary art „The Way”Insummertheairportvisitorscouldviewtheexhibition„The Way”arrangedbythePilotProjectKIM?ofLatvianContemporaryArtMuseumofLatvia.TheworksofeighteenyoungBalticartists-installationsofvariousmaterials,artphotography,videoandanimationworksandotherobjectsweredisplayedattheexhibition.

Learning more about Georgia Atthebeginningof2010theSevenSummitsClubattheairportarrangedtheexhibitionofeighteenphotographstakenbythemountaineerandtravellerAndrisMalaševskisduringhisfourtripstoGeorgia.

„A look at the airport sky” ThesocietyArt DuceinthewaitingareaoftheairportterminalarrangedtheexhibitionoftheworksexecutedbyartistsIngaEglīteandKasparsPerskistitled„A look at the airport sky”.

photo: Kaspars Perskis - selfportreat

6Theairportinspiresforgoodwork

„From a different viewpoint”AtRigaInternationalAirportthephotographsoftheairportstaffmemberIlmārsIlijassweredisplayedwithairplanesatdifferentanglesflyingorstandingontheapronortherunway.ThisexhibitioncontinuedthetraditionofacquaintingtheairportvisitorswiththecreativityoftheLatvianartistsandtheairportstaffandprovidingapleasingenvironmenttothetravellers.

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Sharing experience at the airport – the Butterfly Effect and the Shadows Day EveryyearinLatviathesocietyJunior Achievement–LatvijaarrangestheShadows Daywhenthepupilsofdifferentschools„shadow”theworkersofpublicinstitutions,companiesandorganizations,takingacloserlookatdifferentjobsandlearningmoreabouttheirdreamprofessions.28“shadows”visitedRigaInternationalAirport.

„In my opinion, the ShadowsDay is one of the most educative eventsfor pupils and students. Because they help understand and evaluate

the situation in one’s dream work. I liked the way the activity was arranged (a short introduction to the airport in the Training Centre, the excursion and then you meet a smiling person whose shadow

you are going to be). I found it very positive that all the airport people who devoted their time to us were kind, responsive and obviously liked their work very much. I was

a shadow of a ground dispatcher. The short description of the work appealed to me and it was interesting to observe the dispatchers working with great responsibility and also to assume the dispatch-

er’s role as we were given a small task and explained how important it was to feel really responsible. I liked the Shadows Day at the airport. I will definitely participate

again if there is such an opportunity.” Zita Sokolova

„Great thanks for the chance to take part in the Shadows’ Day at the airport.

I liked the attitude of the professionals who were shadowed.They were keen to tell us as much as possible about their job and functions.

I suggest that such events are arranged more often. Thanks to everybody!”

Jevgeņijs Belovs

„I liked it very much that we were given a good impression of the airport and were

able to watch the airport at work.It was most exciting to „step into the

shoes” of the shadowed person.I realized that one must have great sense

of responsibility working at the airport.” Agnese Skuja

Intheproject„The Butterfly Effect”theairportwelcomedfifteenyoungstersfromRigaMunicipalityChildrenandYouthCentrebranchesIlgaandApīteandthechildren’shomeZiemeļi.Theylearnedmoreabouttheairportoperationsandtheprofessionsoftheinquirycentreoperators,ticketserviceandcheck-inagents,aviationsecurityinspectors,coordinatorsandfirefighters. Thearrangersoftheproject„TheButterflyEffect”wishedtodrawattentiontothedifficultyoftheresidentsofthechildren’shomestointegrateinthesocietyuponleavingofthechildcareinstitution.Therepresentativesofvariousprofessionstoldthechildrenoftheirworkandhobbiesinordertohelpthemfindtheirplaceinthecommunitywhencomingofage.

Photo by Ilmars Elijas

6Theairportinspiresforgoodwork

Extending a helping hand Throughcharityanddonationswecanshowgratitudeforourownwell-being.Itisempathy,understandingandwillingnesstoselflesslyhelpthosewhocannottakecareofthemselves.RigaInternationalAirportoftentakespartinvariouscharitycampaigns:thosearrangedontheinitiativeoftheemployeeswherewecandonateourprivatepossessionsandthesupportprovidedbytheairporttovariouscharityassociationsandorganizations. Oneofthecontinuoussupportformsistheopportunityprovidedtothefollowingcharityorganizationstoplacetheirdonationstandsintheairportterminal:theCharityMission„FoodforLife”,Juglaanimalprotectiongroup,theNationalLibrary„Gaismaspils”,SOSChildren’sVillage,LatvianRedCrossandLatvianChildren’sFund. RigaInternationalAirporthassponsoredthecharityprojectoftheInternationalWomen’sClubInternational Christmas Bazaar,bydonatingaRix Clubcardforacharityauction.

Green thinkingRigaInternationalAirportisdedicatedtogreenthinkingandkeepsworkingonreductionofpollutionrisksandimprovementoftheenvironment.Theairportisimplementingtheenvironmentmanagementsystemtocultivateacaringattitudetotheenvironmentandtodiminishtheharmdonetothenature,humanhealthandsafety. Environmentmanagementgoeshandinhandwithsafetymanagement,qualityandalsowiththeworkenvironment.Theairporthasintroducedacontinuousmonitoringofaircraft-generatednoise,onthebasisofwhichadraftactionplanforreducingthenoiseuntiltheyear2015hasbeendeveloped. Theairport’sgoalistoprotectthewildlifefromtheaircraftandtheaircraftfromthewildlife,thereforeahigh-techbirdandmammalmonitoringisperformedintheairportterritoryandthedataobtainedintheprocessareusedtomapouttheflightpaths,groundtransportmovementpatternsandschemesandmakeadjustmentstominimizerisks.TheseissuesaresuccessfullyhandledbytheAirfieldManagementDepartment. Theairporthasimproveditstapwatermonitoringsystemensuringthatgoodqualitywaterissuppliedtotheemployeesandclients.ThewaterfortheaircraftispreparedbyusinganadditionaltreatmentmethodanditsqualitycomplieswithallthestandardseffectiveinLatvia. ThewastepaperissortedforrecyclingandsenttoLīgatnepapermill.

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In2010theairportdeliveredtoLīgatnefivetonnesofwastepaper. Theairporthaspurchasedpresscontainersthathelpreducethevolumeofmixedwasteandmaketheairportsurroundingscleaner.Thebulkywasteiscollectedatthewarehousesandforwardedtowastedisposalcompanies. Inparallelwiththeseandotheractivitiestheenvironmentdocumentmanagementsystemhasbeenupgradedandtheamendmentstolawsandregulationswiththeairportrelevancedrafted. ForthethirdyearalreadythebigspringcleaningcampaignwasarrangedinLatviaandthestaffofRigaInternationalAirporttookpartinit.Despitetheunfavourableweatherconditions,thenumberofparticipantswasbiggerthanin2009.IntwohourstheemployeesofRigaInternationalAirporttidieduptheterritoryinthedirectionfromthecitytotheairport-theareaaroundtheLUKoilpetrolstation,thefieldsalongZiemeļustreetallocatedforthebusinesspark,theareasaroundVAS„LatvijasPasts”andDzirniekuandPilotustreets.

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A healthy spirit in a healthy bodyInMaytheannualNordeaBank’sRigaMarathontookplaceandtheteamofRigaInternationalAirportInquiryService1187consistingoftheemployeesofdifferentdepartmentsandtheirfamilymembersshowedstrongresultsintherace.JānisTeteris,theseniorfirefighter,wasthefastestathleteintheairportteamandwonthehigh12thresultinthetotalscore.

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7Attheheartofevents

Opening of Riga Fashion Week

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7Attheheartofevents

Skeleton athletes the brothers Dukuri welcomed at the airport

The first sounds of theYouth Song Festival at the airport

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7Attheheartofevents