2010 scm logistics excel(1)

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Question

Type the words "I AGREE" in the field to the right of this text if you

agree with the terms and conditions at this URL:

http://www.apqc.org/PDF/osbc/instructions_and_terms.pdf

First Name

Last Name

Title

Company

Address Line 1

Address Line 2

City

State

Zip/Postal Code

Country

Phone Number

Corporate email address

4 digit NAICS code

How did you hear about this survey?

If other, please describe.

191.0030 What is the total annual revenue of your entireorganization?

Please provide the following financial information about your

business entity.

191.0040 What is the total annual revenue for your business

entity?

191.0050 What is the total annual cost of continuing operations

incurred by your business entity?

LogiCLICK HERE TO READ DETAILED INSTR

This data collection instrument is only intended to be used to faciliindependent of existing APQC on-line data collection instruments.

You must agree to the terms and conditions of the APQC data col

This data collection instrument is copyright APQC 2010. Permissi

activities related to participation in an active APQC data collection

For more information including definitions of key terms and links thttp://www.apqc.org/OSBC, or call +1-713-681-4020 or (800) 776InstructionsFill in all cells highlighted in yellow. For "select only one" or "selecplacing an "X" in the appropriate cell.

(c) 2010 APQC

Last updated: 9/21/2010

Last printed: 9/20/2013 Page 1 of 26

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191.0060 What is your business entity's total annual cost of

goods sold?

Please provide the following information about your cash flow.

191.0070 Cash-to-cash cycle time

191.0080 Days sales outstanding

191.0090 What is the number of all employees (temporary, part-

time, and full-time) at your business entity?

191.0100 In how many countries, including your own, does your

business entity operate?

191.0110 What is your assessment of your business entity's

overall performance relative to industry peers?

Top quartile

Middle half

Bottom quartile

191.0120 Which of the following best describes your

organization's maturity with regards to information availability

and analysis capabilities? (Options are listed in increasing order of

maturity; select the option that best describes your organization's

maturity.)

We don't have regular access to data beyond basic transactions.

Data is stored in spreadsheets or system extracts. Analysis is not

performed on a regular basis and decisions are based on instinct

or anecdote.

Data is in department or line-of-business silos. Insight generation

is only performed on an ad hoc or periodic basis. Decisions maybe supported by data, but are primarily based on past experience.

Structured operational data is available and may include some

basic external data. Insights are generated at department or line-

of-business level. Decision making is focused on analyzing past

actions and consequences.

Traditional and unstructured data is integrated and available from

enterprise sources as well as some external data. While data is

available to many people based on their roles and needs, using it

might require some technical assistance. Decision making

involves historic analysis and predictive algorithms.

Real-time, internal and external data is readily accessible across

the enterprise based on need. Information is shared extensively

across the enterprise. The data is integrated real-time and users

can access, manipulate and visualize data on demand. Data-

driven decision making is part of the organization's culture.

(c) 2010 APQC



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191.0130 Which of the following best describes the maturity with

regards to information availability and analysis capabilities, that

you think your organization SHOULD have in order to be

competitive / on par with peers? (Options are listed in increasing

order of maturity. This question is intended as a subjective

measure of the level of analytics maturity required to competewithin the industry.)

We don't have regular access to data beyond basic transactions.

Data is stored in spreadsheets or system extracts. Analysis is not

performed on a regular basis and decisions are based on instinct

or anecdote.

Data is in department or line-of-business silos. Insight generation

is only performed on an ad hoc or periodic basis. Decisions may

be supported by data, but are primarily based on past experience.

Structured operational data is available and may include some

basic external data. Insights are generated at department or line-

of-business level. Decision making is focused on analyzing past

actions and consequences.

Traditional and unstructured data is integrated and available from

enterprise sources as well as some external data. While data is

available to many people based on their roles and needs, using it

might require some technical assistance. Decision making

involves historic analysis and predictive algorithms.

Real-time, internal and external data is readily accessible acrossthe enterprise based on need. Information is shared extensively

across the enterprise. The data is integrated real-time and users

can access, manipulate and visualize data on demand. Data-

driven decision making is part of the organization's culture.

191.0140 Does your organization use an enterprise resource

planning (ERP) system to coordinate key business information,

resources, and activities across the value chain?

Yes

No

191.0150 Which of the following best describes your business

entity's primary capability model? (Select only one.)

Build-to-Stock

Build-to-Order

Engineer-to-Order

Retail

(c) 2010 APQC



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191.0160 Which of the following best describes the structure of

the logistics operation with respect to your organization overall?

Centralized

Decentralized

Other (Specify)

If you selected other, please specify:

Which of the following best describes your business entity's role

for each of the following processes? (Select only one per process.)

191.0170 "Define logistics strategy"

Self-supporting-performs most aspects of this process

Relies on other business units for the process

Relies on shared services center for the process

Serves as a shared services center for the process

Outsources to third party

191.0180 "Plan and manage inbound material flow"






191.0190 "Operate warehousing"





Outsources to third party191.0200 "Operate outbound transportation"






191.0210 What is your business entity's total logistics cost?

Please include personnel, systems, outsourced, freight, and

overhead/other costs, for inbound material flow and reverse

logistics, warehousing, outbound transportation, and logistics

strategy.

191.0220 What is your business entity's total logistics cost as a

percentage of sales?

191.0230 What is your business entity's cost of damaged product

as a percentage of sales? (Damaged product percentage is

calculated as total damaged value, divided by total sales value.

Appropriate values are in the range of 0 to 100.)(c) 2010 APQC



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191.0240 What is the total number of FTEs employed to perform

each of the following processes?

"Define logistics strategy"

"Plan and manage inbound material flow"

"Operate warehousing"

"Operate outbound transportation"

191.0250 What is your business entity's total annual cost toperform the process "plan and manage inbound material flow,"

for each of the following cost categories?

a. Annual personnel cost (compensation and benefits) for those

classified as FTEs in question 191.0240

b. Annual systems cost (direct and/or allocated to the site)

c. Annual overhead cost (direct and/or allocated to the site)

d. Annual other cost

e. Annual outsourced cost

f. Total cost of the process "plan and manage inbound material

flow" (sum of a through e)

191.0260 What is your business entity's total annual cost to

perform the process "operate warehousing," for each of the

following cost categories?




c. Annual overhead cost (direct and/or allocated to the site)d. Annual other cost

e. Annual outsourced cost

f. Total cost of the process "Operate warehousing" (sum of a

through e)

191.0270 What is your business entity's total annual cost to

perform the process "operate outbound transportation," for each

of the following cost categories?




c. Annual overhead cost (direct and/or allocated to the site)

d. Annual other cost

e. Annual outsourced cost excluding freight

f. Annual freight cost

g. Total cost of the process "Operate outbound transportation"

(sum of a through f)(c) 2010 APQC



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191.0280 To what extent have the following logistics practices

been implemented at your business entity? (Check one for each

question in each row.)

a. Formal distribution strategy (location, number, mission, mix)

No Implementation

Some ImplementationExtensive Implementation

b. Collaborative carrier management

No Implementation

Some Implementation

Extensive Implementation

c. Supply chain visibility for managing exceptions

No Implementation

Some Implementation


d. Collaboration and integration among service providers

No Implementation

Some Implementation


e. Differentiated logistics services for discrete customer segments

No Implementation

Some Implementation


f. Formal returns management

No Implementation

Some ImplementationExtensive Implementation

g. Cross-docking, flow-through

No Implementation

Some Implementation


h. Continuous-replenishment programs for customers

No Implementation

Some Implementation


i. Management of inventory at customer site

No Implementation

Some Implementation


j. Share real-time, electronic demand / inventory data

No Implementation

Some Implementation


(c) 2010 APQC



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191.0290 For each of the logistics practices that have been

implemented (question 191.0280), how effective has each

practice been in reaching desired goals? (Check one for each

question in each row.)

a. Formal distribution strategy (location, number, mission, mix)

Not EffectiveSomewhat Effective

Extremely Effective

b. Collaborative carrier management

Not Effective

Somewhat Effective

Extremely Effective

c. Supply chain visibility for managing exceptions

Not Effective

Somewhat Effective

Extremely Effective

d. Collaboration and integration among service providers

Not Effective

Somewhat Effective

Extremely Effective

e. Differentiated logistics services for discrete customer segments

Not Effective

Somewhat Effective

Extremely Effective

f. Formal returns management

Not EffectiveSomewhat Effective

Extremely Effective

g. Cross-docking, flow-through

Not Effective

Somewhat Effective

Extremely Effective

h. Continuous-replenishment programs for customers

Not Effective

Somewhat Effective

Extremely Effective

i. Management of inventory at customer site

Not Effective

Somewhat Effective

Extremely Effective

j. Share real-time, electronic demand / inventory data

Not Effective

Somewhat Effective

Extremely Effective(c) 2010 APQC



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191.0300 What is your average monthly forecast error measured

as an absolute percentage (mean absolute percentage error -

MAPE) at the following levels?

National

Shipping location

Product Family

191.0310 What is your business entity's percentage of supplier on-time delivery?

191.0320 What is your business entity's average dock-to-stock

cycle time for supplier deliveries in hours?

191.0330 What is your business entity's return processing cycle

time in days?

191.0340 What is your business entity's total annual value of

returned products as a percentage of sales?

191.0350 What percentage of your business entity's total annual

logistics costs is associated with the physical transportation of

returns, storage of returns, or handling of returned product?

191.0360 What percentage of your business entity's returned

product (by value) flows through the same logistics network as

primary products (as opposed to an independent returns

channel)?

191.0370 What is your business entity's average gross value of

inventory? Include all types of inventory, including raw, WIP, and

finished goods.

191.0380 Please provide your annual inventory turns.

Total annual inventory turns

Finished goods inventory turnsRaw material inventory turns

191.0390 What is your business entity's inventory carrying cost as

a percentage of average inventory value?

191.0400 What is your business entity's average inventory

accuracy? (Inventory accuracy is defined as the variance between

perpetual inventory counts and physical inventory counts; it is

expressed as a percentage.)

191.0410 What is your business entity's warehouse slot

utilization?

191.0420 What is the total annual number of sales orders that

your business entity fulfills?

Please provide the following average cycle times regarding orders

for primary products.

191.0430 For primary products, what is the average customer

order cycle time in days (including weekends)?

191.0440 Time to receive and prepare an order for selection (in

hours) (This includes time to allocate resources and determine

delivery dates and routing/shipping.)(c) 2010 APQC



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191.0450 What is your business entity's average pick-to-ship cycle

time for customer orders in hours?

191.0460 What is your business entity's average customer

shipment to delivery cycle time (in hours)?

Please provide the following sales order metrics.

191.0470 What is your business entity's perfect order

performance?191.0480 What is your business entity's order fill rate?

191.0490 What is your business entity's unit fill rate?

191.0500 What percentage of the total annual number of sales

orders (question 191.0420) was delivered on time as scheduled

(on-time delivery rate)?

191.0510 What percentage of the total number of sales orders

(191.0420) was delivered in perfect condition (perfect condition

rate)?

191.0520 What percentage of the total number of sales orders

(191.0420) was delivered with accurate documentation (accurate

documentation rate)?

191.0530 What is the total annual value of sales order line items

not fulfilled by your business entity due to lack of production

capacity or stock outages as a percentage of revenue?


orders (question 191.0420) is shipped as part of full-load

shipments?

191.0550 What is your business entity's average full trailer-load

or full container-load capacity utilization?


orders (question 191.0420) is considered expedited?

191.0570 What are your business entity's expedited costs as a

percentage of total logistics costs?

191.0580 What were your business entity's premium freight

charges as a percentage of total freight for the most recent

calendar year?

191.0590 Which of the following technologies and technology-

based systems has your business entity implemented or is your

business entity planning to implement to support your Logistics

processes? (Select only one for each technology.)

a. Advanced Planning and Scheduling software (APS)

Do Not Plan to Implement

Plan to Implement

Implemented

b. Transportation Management System (TMS)


Plan to Implement(c) 2010 APQC



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Implemented

c. Warehouse Management System (WMS)


Plan to Implement

Implemented

d. Bar coding

Do Not Plan to ImplementPlan to Implement

Implemented

e. Network planning/optimization tools


Plan to Implement

Implemented

f. Distribution Requirements Planning (DRP) Software


Plan to Implement

Implemented

191.0600 For each of the technologies and technology-based

systems that have been implemented (question 191.0590), how

effective has each been in reaching desired goals? (Select only

one for each technology.)

a. Advanced Planning and Scheduling software (APS)

Not Effective

Somewhat Effective

Extremely Effective

b. Transportation Management System (TMS)

Not Effective

Somewhat EffectiveExtremely Effective

c. Warehouse Management System (WMS)

Not Effective

Somewhat Effective

Extremely Effective

d. Bar coding

Not Effective

Somewhat Effective

Extremely Effective

e. Network planning/optimization tools

Not Effective

Somewhat Effective

Extremely Effective

f. Distribution Requirements Planning (DRP) Software

Not Effective

Somewhat Effective

Extremely Effective

191.0610 What is your business entity's RFID tagging strategy?(c) 2010 APQC



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No RFID tagging strategy

Slap and ship for compliance

Tag all products in manufacturing

Maintain separate inventory of tagged and untagged items

Other (Please specify)

If you selected other, please specify:191.0620 If you have a strategy, what do you believe will be your

largest benefit from implementing RFID at your business entity?

(Check up to three)

Reduce DC/warehouse cost

Reduce inventory

Improve trading relationships

Improve distribution processes

Meet compliance requirements

Other (Please specify below.)

If you selected other, please specify:

191.0630 To what extent has each of the following business

functions been outsourced in your business entity's logistics

network? (Select only one for each function.)

a. Transportation (inbound and/or outbound)

No Outsourcing

Some Outsourcing

Extensive Outsourcing

b. Warehousing and/or distribution centers

No Outsourcing

Some OutsourcingExtensive Outsourcing

c. Facilities maintenance

No Outsourcing

Some Outsourcing


d. Information technology

No Outsourcing

Some Outsourcing


e. Audit and payment services for freight bills

No Outsourcing

Some Outsourcing


f. Carrier management services (previously called "Transportation

management services")

No Outsourcing

Some Outsourcing


g. Product returns transport/handling(c) 2010 APQC



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No Outsourcing

Some Outsourcing


h. Disposition decision-making for returned products

No Outsourcing

Some Outsourcing

Extensive Outsourcingi. Customs/export

No Outsourcing

Some Outsourcing


191.0640 For each of the following business functions that have

been outsourced (question 191.0630) how effective has the

outsourced function been in reaching desired goals? (Select only

one for each function.)

a. Transportation (inbound and/or outbound)

Not Effective

Somewhat Effective

Extremely Effective

b. Warehousing and/or distribution centers

Not Effective

Somewhat Effective

Extremely Effective

c. Facilities maintenance

Not Effective

Somewhat Effective

Extremely Effective

d. Information technologyNot Effective

Somewhat Effective

Extremely Effective

e. Audit and payment services for freight bills

Not Effective

Somewhat Effective

Extremely Effective

f. Carrier management services (previously called "Transportation

management services")

Not Effective

Somewhat Effective

Extremely Effective

g. Product returns transport/handling

Not Effective

Somewhat Effective

Extremely Effective

h. Disposition decision-making for returned products

Not Effective

Somewhat Effective(c) 2010 APQC



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Extremely Effective

i. Customs/export

Not Effective

Somewhat Effective

Extremely Effective

191.0650 To what extent are the following statements true

concerning your company's sustainability, or green supply chainstrategies and practices?

a. There is an ongoing program for low carbon design for

distribution (late customization, picking, packing, reusable and

recyclable packaging, reverse logistics).

To no extent

To little extent

To some extent

To a significant extent

To a very great extent

b. Contract with warehouse and distribution service providers

(e.g. fleet providers, haulers, buffer warehouses) favors those

with low direct and indirect CO2 emissions.

To no extent

To little extent

To some extent



c. Transportation companies are evaluated for carbon emissions,

energy consumption, and strategy or approach to carbon

management.To no extent

To little extent

To some extent



(c) 2010 APQC



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Answer

ticsCTIONS AND TERMS AND CONDITIONS

itate collection of data; it is not intended to be used.

lection effort in order to use this data collection instrument.

on is granted to make copies to facilitate data collection

effort. Any other use is prohibited.

submit data electronically, visit-9676.

t all that apply" questions, indicate your response by

(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC



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(c) 2010 APQC

L d d 9/21/2010 L i i

2010 scm logistics excel(1)

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