Comprehensive Enterprise Reporting at STIB-MIVBOmar AkabiDomain Manager BI – FI

Rob RoemersPartner Taurus-i

June 21, 2011Syntra Tour&Taxis, Brussels

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

MIVB-STIB Regional Public Transportation for the Brussels Area founded in 1954

Employees: 6500Operating Budget: 207.150.040,8 EUR

Kilometers serviced to passengers:Metro: 3.636,1 MillionsTram: 1.669,5 MillionsBus: 1.466,9 Millions

Customers:1.100.000 Inhabitants350.000 Commuters

Public Sector Organisation

290,6 million journeys

STIB provided no less than 290.6 million journeys in 2009. This is an increase of 1.56% in relation to the previous year, and 4.5 million additional trips.

The number of journeys has continuously risen for the last 10 years. The division of journeys is as follows:

80.9 million bus journeys 76.3 million tram journeys 133.4 million metro journeys

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

Taurus-i

At Taurus-i, we believe that your core business is not about implementing SAP. That is why our Performance Management consultants are extraordinary people with an expert business background and a strong no-nonsense mentality.

They will guide you in your process from idea to ROI

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

Legacy Problems (as seen from IT)

Main painpoints

Growing disconnect between IT and business Low user confidence Poorly maintained reports Priviliged relationships between business and IT Business developing on their own and bringing in

own consultants IT responsible for data quality

Legacy Problems (as seen from Business)

Main painpoints

Data is incorrect or partially correct in systems Correcting data is too timeconsuming IT reacts too slow My excel has all the data we need Why doesn´t IT use this as a basis? I do this every month, can´t we automate this? Data “magically” changes after closure/approval

Where we started

How we started to tackle this situation Development of a BI Roadmap to achieve

Stable system environment Harmonised team structure BI Competence Center BI Quality Procedures

Enterprise Reporting Methods KPI & Report Libraries Standards & Procedures Business Sponsors & Data Owners

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

BI Maturity Model

Source: Gartner (August 2010)

Long term vision

Project Mode Operational mode

Standard KPI & Reports

Enterprise reports

Daily Monitoring

Quality ManagerSupport

KPI GovernanceBoard

Business Users

High Level Roadmap for BI (IT)

Phase 1:Standards & Procedures

Phase 2:Stable Environment

Phase 3:Operational Competence Center

April 2011

December 2011

June 2012

MIVB – STIB

Taurus-i / Keneos

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

New IT Organisation

Advantages Clear IT – Business contact

No more priv. Relationships

Clear lines of escalation

Single Quality Manager

Operational & Project team

Leading Principals

Continual Improvement

Application Lifecycle

Management

Release Management

• Focused on increasingthe effectiveness and/or efficiency of an organisation to fulfill itspolicy and objectives.

• Covers the entire history of a software solution. Provides processes to optimize business continuity and agility.

• Align Business and IT Goals to achieve the Business operational objectives derived from the Enterprise strategy

What is the source?

Incoming business requestswhere all for “strategic” type reporting while in many areas “operational” level was notyet functional.

Created awareness amongbusiness users and willingness to invest time once the link was clear.

Analysis Process

“What do I do to answerquestion X?”

Created awarenesswithin the business thatanalysis of data alsofollows specific steps.

Leading to better specsand harmonised reports

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

Only one more resource tackling daily issues

Down from 3 to 4

Data loading stabilised, Reporting availability up

Internal SLAs

Harmonising Report layouts

Documenting formulas and content

Negociating Data Contracts with Data Providers

Data Quality no longer responsibility of IT

Team Structure clarified (within IT and Business)

4 releases per year

Quality control implemented

Current Progress:

In the IT organisation

High visibility Project for Executive Commitee

Covering all three business modes (Bus, Tram, Metro)

Topdown project (dashboards to operational reports)

Re-using existing developments, correcting and

creating new ones

Current Progress:

In the business – Comex Operations

Current Progress:

In the business – HR Reporting

Spin-off of Comex: HR definitions were quite clear and

HR department had a dedicated Metrics Manager that

served as a sponsor.

He also distributed a (manual created) dashboard

based on SAP data. This is now automated.

Current Progress:

In the business – Dispatching

Current Progress:

In the business – Planning in BPC

IRIS handles all dispatching events for Bus, Metro and

Tram and is crucial for the operation of the network.

Currently limited reporting is only possible for a 30 day

history (response time OLTP). This data will be made

available via SAP BI for full analysis and dispatching

terminology is being harmonised across modes.

Implemented BPC to improve planning processes and

make sure all data is available in SAP Systems.

Currently a pilot to provide mandatory reporting to the

National Bank of Belgium.

Current Progress:

In the business – DOTEvery time a vehicle door is opened or closed the time

and location are recorded. This data is analysed by

our department of transport (DOT) to find out if

schedules are kept, they look for anomalies in delay or

advance times and tweak to have optimal punctuality.

This data is loaded into SAP BI and is now available

on a daily basis to the analysts. In the past this data

was provided in hardcopy, once a month after

preparation by the department.

Current Progress:

In the business – SAP Standard

Lots of processes in our ECC are not modelled

according to SAP standard (CO, AA,…) we are slowly

removing the custom ABAP and implementing the

standard. Leading to more transparency in our source

MIVB – STIB

Taurus-i

Where we Started

Vision and Roadmap

Methodology

Current progress

Future challenges

Master Data Harmonisation

Discipline

For Quality Control

For Releases

For “Single version of the Truth”

Strong Sponsorship

Keep (and rebuild) trust of business in BI

Build business knowledge on IT side

Integrate BI reporting from top to bottom into the

enterprise

Link between operation initiatives and strategic

changes

Future Challenges

Our new Motto

What gets measured gets done