2012 CalFresh Forum February 8, 2012

Sylvia Melena, Assistant Deputy Director

The 2008 Farm Bill allows telephonic signatures as a state option http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=110_cong_public_laws&docid=f:publ246.pdf Section 11(e)(2)(C) of the Food and Nutrition Act of 2008 (7 U.S.C. 2020(e)(2)(C)) was amended

Additional application pathway Increase access for the elderly,

disabled, and homebound

Provide services to rural and remote residents Reduce wait times at local offices

Used for CalFresh and Medi-Cal Client calls 2-1-1 San Diego 2-1-1 pre-screens for potential CalFresh eligibility If appropriate, provides application options 2-1-1 helps with the telephone application

2-1-1: Collects client information Enters information into One-e-App, web-based application Records client’s telephonic signature Loads telephonic signature as .wav file into One-e-App Submits application electronically to the County

One-e-App applications are received by the County’s External Referral Application (ERA) Unit

At the ACCESS Contact Center ERA processes application The.wav file is saved in imaging system

Increased access to nutrition High application completion rate (83% in January 2012) Increase in the number of CalFresh recipients (245,458 as of January 2012) Processing 90% or more of applications within 30 days (90% in December 2011)

CalFresh Applications

NOTE: Applications spiked in 10/07 & 11/07 due to Firestorm 2007 disaster food stamp applications

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

1/07 4/07 7/07 10/07 1/08 4/08 7/08 10/08 1/09 4/09 7/09 10/09 1/10 4/10 7/10 10/10 1/11 4/11 7/11 10/11 1/12

Trend in CalFresh Applications

CalFresh Applications

Trend

CalFresh Participation

80,000

100,000

120,000

140,000

160,000

180,000

200,000

220,000

240,000

260,000

280,000

7/06 10/06 1/07 4/07 7/07 10/07 1/08 4/08 7/08 10/08 1/09 4/09 7/09 10/09 1/10 4/10 7/10 10/10 1/11 4/11 7/11 10/11 1/12

Trend in CalFresh Recipients

CalFresh Recipients

Trend

Timely Processing-CalFresh Applications

92% 93% 93% 93%

95% 95% 96%

95% 94%

93% 92%

90% 90%

70%

75%

80%

85%

90%

95%

100%

12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11 10/11 11/11 12/11

Trend in CalFresh Application Timely Processing

Existing partnership with 2-1-1 San Diego Existing infrastructure and regulations New technology and processes Staff redeployment Local program guidance and staff training Management reporting Continuous and collaborative improvement

Strong partnership Script captured all Farm Bill Requirements Second phone call protects against identity theft Verbal date stamp for telephonic signature External Referral Application (ERA) Unit Only one of multiple pathways

Integration with eligibility determination system Unexpected volume at 2-1-1

2-1-1 San Diego’s mission Partnership provides 24/7 assistance in over 150 languages Advances the County’s Live Well, San Diego! initiative