2012 -...

2012 Cloud-Connected Backup & Recovery SurveyA comprehensive survey of important facts & figures about The Cloud from around the world.

TABLE OF CONTENTS (click page numbers to navigate)

03 About the survey

04 Disaster recovery plans and data management infrastructure/strategies

07 How does the UK compare to the USA on DR & data backup?

12 The UK and France and ‘the cloud’?

15 The UK and The Netherlands and BYOD

18 An insight into the data

20 How does the UK compare to Germany?

22 The UK’s backup and disaster recovery market

23 Predictions for the year to come

24 About EVault

03 Back to table of contents

At the end of 2012 independent researchers Vanson Bourne interviewed 650 senior IT decision makers in the UK, Germany, the USA, France and The Netherlands. Two hundred of these were based in the UK. Respon-dents were split between Financial Services, Healthcare, Retail, Education, Legal and Government in terms of sectors, with organisation size ranging from mid-size (101-250 staff) to large (3,000 staff, representing 22% of the sample).

This white paper documents the responses to key questions around these four areas: 1) Disaster Recovery2) Cloud Services3) BYOD Issues, Policies and Data Losses4) CIO Insights

The sponsor of the research is EVault–the leader in cloud-connected backup and recovery services.


DISASTER RECOVERY PLANS AND DATA MANAGEMENT INFRASTRUCTURE/STRATEGIES A majority of UK organisations, 80%, now have a remote disaster recovery plan. What they expect these plans to be able to deliver is: • Reliability in recovering data, 33%• Ability to access that data rapidly as part of a recovery process, 29%• Secure back up, 14%

In terms of preferred data management infrastructure, most 36% of the sample–chose a hybrid (on- and off-premise) solution. The second most popular option is an off-premise data centre followed by on-premise tape and disk, 21%. The most common justification for using off-premise is ‘We’ve always done it this way, 55%, but an equally high number, 49%, say it’s because it offers them greater control. Not one respondent had a cloud (off-premise) only strategy.

The number of organisations relying on hybrid solutions looks set to increase in the coming months. Of those that don’t currently depend on a hybrid environ-ment, 30% say that they are at least looking at a hybrid alternative, 11% are definitely going to move in this direction, and 16% think it could be of benefit.

Those considering hybrid backup may be looking to experience the same benefits that those using on- and off-premise solutions already enjoy. The majority, 72%, said they chose the solution because of the increased flexibility it brings to their data management infrastructure, something which becomes more important as data volumes increase. Other popular answers to the question of why organisations choose to use a hybrid environment included: protection against natural disaster or theft (57%), data security, (47%), and cost efficiency when compared with alternatives, (21%).

Expectations from Disaster RecoveryPlans

Reliability in recovering data

Ability to access data rapidly

Secure backup

Figure 1: Asked only of UK organisations with a remote disaster recovery plan.

33% 29% 14%

14%

Cloud Use Today

Figure 3: Asked of respondents if their organisation currently employs cloud computing.

No plans

Already in the cloud

Actively consideringthe cloud

Already implementingthe cloud

46% 21% 14% 9%

Planned Cloud Use by 2015

Expect cloud use to rise

Signi�cantly higher thantoday

No plans before 201545% 14% 14%

Figure 4: Asked of respondents how they expect the percentage of data their organisation stores in the cloud to change by 2015.

Have a plan in place

Barriers to Cloud Adoption

Security concerns

Adoption/migration ofapplications

Contract lock-in

Lack con�dence in the cloud or those sellingcloud

68% 36%

36% 27%

Figure 5: Asked of organisation yet to fully embrace/consider the cloud.

33%29%14%

Figure 6: Asked of respondents what their organisation's primary concerns as it relates to the intersectionbetween BYOD and the regulations that govern your industry.

70%

68%

66%

64%

62%

60%

58%

56%

Retention, protection, security & deletion

Legal issues

61%

68%

33%29%14%

Figure 2: Asked only of respondents whose organisation suffered data loss in thepreceding 12 months.

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%% of Revenue Reduction in

Employee ProductivityLoss of Customer

Con�denceDelays in product

development

0% 10% 20% 30% 40% 50% 60%

53%

Figure 8: Asked of respondents, which IT needs are not being met in the way that youwould like within your organisation?

33%29%14%

Network security

Application development

Data security

Maintenance of existing IT assets

Virtual desktops

Keeping updated with newtechnologies

21%

22%

23%

28%

38%

CIO's IT Concerns

!!!

CIO Secrets (from CEOs)

IT requires more fundsas data needs increase

Not all data is beingproperly backed up

BYOD increases spending

Spend more on data back up then estimated

Figure 9: Asked of respondents what IT secrets, if any, do they keep from the CEO?

24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD

3% 44% 32% 23%14% Protecting BYOD

Data

Have no mobile datarecovery plan


Planning or evaluatinga mobile data recover plan

Figure 7: Asked whether organisations currently have a disaster recovery plan for mobiledevices (laptops, smartphones and tablets).

38%

22% 32%


DATA LOSSES Nearly half, 45%, of UK organisations in this survey had suffered some form of data loss in the preceding 12 months. Some 7% confess that this happened more than four or five times, with the average being at least twice. Meanwhile, dealing with such data issues has cost UK businesses an average of £34m, equivalent to 3% of revenue, while ongoing effects have been a reduction in employee productivity, 44%, loss of customer confidence or loyalty, 32%, and delays in developing a new product or service, 23%.

For those UK organisations with a remote disaster recovery plan in place, almost half, 45%, expect data restoration within four hours, while a third, 33%, would expect it on the same working day – and 2% within a mere 30 minutes. When it comes to testing their data recovery solutions, the average gap between such exercises is about five months, though some teams, 9%, perform weekly tests. This is markedly lower than in the other countries surveyed where the average time between tests is just two months.

VOLUMES OF DATAHow much data is being managed by UK enterprises? While some only have to look after 500 GB, others have to manage more than 7 TB. For most the range is from 2 to 7 TB, with an average of 2.72 TB. Within this, most, 61%, is structured. Almost half, 46%, say this is more than they had to cope with last year, 19% think it’s about the same, but a notable 22% say it’s less. Looking forward, 58% expect their data load to grow in 2013 – with 19% believing it will.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


BIGGEST CHANGESHow do these results compare with 2011? Most notably, there’s been a big growth in the number of organisations suffering from data loss; in 2011, an average 30% had experienced some sort of loss—in the previous year, compared to 45% in 2012. There has also been, it seems, an increase in expectations in terms of recov-ery; in 2011, 39% defined a robust disaster recovery plan as one that would restore their data in less than 4-8 hours, while this year 66% expect it back within that time. And, perhaps unsurprisingly, data volumes are on the rise; 60% were managing over two TB daily, but now that number has crept up to 66%.


HOW DOES THE UK COMPARE TO THE USA ON DR AND DATA BACKUP?

It’s not just the Atlantic Ocean that separates the UK and the United States. According to EVault’s survey, attitudes and habits around how companies in each country approach data backup and disaster recovery also differ.

Remote disaster recovery plans have been a bigger priority for businesses in the US, where 91% of respondents have a plan in place. But in the UK, that number falls to 80%, below the global average of 85%.

Even though fewer UK companies have adopted remote DR plans, they have embraced an off-premise component in their data management infrastructure. A full 70% of UK companies have some portion of their infrastructure off-premise, with 36% of companies adopting a hybrid strategy that combines the best of on- and off-premise. In the US, companies tend to keep their data closer at hand. On-premise solutions were the most popular choice, indicated by 44% of respondents.

How do the UK and US compare?

Disaster Recovery Data Back-up

WORLD AV. 85%

US 91%

UK 80%

DATA MANAGEMENT INFASTRUCTURE

DATA LOSS

RECOVERY TESTING



Businesses who have remote disaster recovery plans in place.

44% 27% 30% 36%26% 34%

ON PREMISE

OFF PREMISEHYBRID

ON AND OFF PREMISE

US UK

US UK

Number of times businesses have experienced data losses in the past year

ONCE TWICE OR MORENO DATA LOSS

34%53% 25%42%21%24%Percentage of

company revenuespent on data loss.

3% 5%

Average time between data recovery tests

2months

5months

Weekly

Monthly

Every 3 months

Every 6 months

Annually

33%

40%

20%

3%

4%

9%

21%

19%

24%

24%

How often companies test their data recovery

enironment.

US UK

WORLD AV. 85%

US 91%

UK 80%

Author: Karen Jaworski

Businesses that have remote disaster recovery plans in place.


We always recommend regular testing of companies’ data recovery solutions. It seems that data loss and frequency of testing may be correlated. Only 25% of those surveyed in the UK have experienced two or more data losses in the past year. Maybe as a result, only 9% of UK businesses test their solution on a weekly basis and their average time between tests is five months! Comparatively, 42% of respondents in the US lost data twice and 33% of businesses test weekly.

The average time between tests in the US is two months. Ultimately, data loss equals financial loss, and for American organisations, it’s proving costly. On average, it equates to nearly 5% of the company’s revenue. In the UK, that figure hovers around 3%.

While the differences in each country vary, it’s clear that companies in both markets can learn something from each other.


DATA LOSS

RECOVERY TESTING




44% 27% 30% 36%26% 34%

ON PREMISE

OFF PREMISEHYBRID

ON AND OFF PREMISE

US UK

US UK



34%53% 25%42%21%24%Percentage of


3% 5%


2months

5months

Weekly

Monthly

Every 3 months

Every 6 months

Annually

33%

40%

20%

3%

4%

9%

21%

19%

24%

24%


enironment.

US UK

WORLD AV. 85%

US 91%

UK 80%


DATA LOSS

RECOVERY TESTING




44% 27% 30% 36%26% 34%

ON PREMISE

OFF PREMISEHYBRID

ON AND OFF PREMISE

US UK

US UK



34%53% 25%42%21%24%Percentage of


3% 5%


2months

5months

Weekly

Monthly

Every 3 months

Every 6 months

Annually

33%

40%

20%

3%

4%

9%

21%

19%

24%

24%


enironment.

US UK

WORLD AV. 85%

US 91%

UK 80%


SOURCING AND MANAGING CLOUD

While some 9% say they have no plans to look at cloud, 46% of those surveyed are using it already, with a further 21% actively considering cloud deployment and 14% already at implementation stage. Going forward, cloud usage seems set to rise, given that 45% expect a higher proportion of data will be in the cloud within two years, with 14% anticipating that to be “significantly” higher than now. Still, 14% do insist they see no place for cloud at all in their plans until at least 2015.

If cloud usage is on the up, how do organisations want to procure it? The verdict is definitely not by flying solo, but with trusted third parties. It seems most, 39%, would opt for working with a specialist cloud provider, while almost as many, 28%, would do so “direct from the vendor” and 20% would opt for a combination of the two. Only 10% see the channel as being their single preferred route to purchase.

How will organisations run such contracts with their external cloud service partners? When asked about service level agreements (SLAs), by far the majority, 85%, want such an agreement to specifically state the responsibilities of both sides, while almost as many, 75%, expect to be able to closely monitor their partner’s cloud work this way. Interestingly, 77% also think the SLAs will allow overall performance monitoring and capability definitions to be explicitly laid out.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


What do organisations in the 2013 EVault survey plan to do with cloud once installed? The top reasons provided for cloud adoption are for off-site disaster recovery, 28%; a secure way to store data, 23%; and a way to boost data storage capacity, 19%. In practical terms, email (Exchange Server) and collaboration (SharePoint) are the systems being given priority for migration to the cloud (both 55%) for protection or disaster recovery purposes. Next up is database work (e.g. Oracle), followed by some porting of financial systems, 26%.

Cloud Concerns And for those seemingly unconvinced by cloud, what are their main barriers to adoption? From this research, we see that the greatest concern is still security, 68%, a worry that comes way ahead of others such as cost of adoption/migration of applications, 36%. Quite a high percent, 27%, fear it might lead to “contract lock-in,” while 36% don’t have enough confidence yet in cloud as a whole - or those selling it.

When asked how secure they consider cloud, only 11% of the group rated it “ex-tremely secure”—and 14% put it as low as “not very secure”—though the numbers confident that cloud is secure total a healthy 81%. No less than 41% say they warn family and friends about putting “sensitive material” in the cloud, while 59% accept that use of Flickr or Facebook means such data will be in the cloud by definition.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


BIGGEST CHANGESThere does truly seem to be a growing acceptance of the cloud as a legitimate solution for the enterprise, despite on-going reservations about the approach’s security and potential for supplier “control”. There seems to also be a rise in the level of faith expressed in trusted third parties to act as sources of information and guidance on such moves.


HOW DOES THE UK COMPARE TO FRANCE WHEN IT COMES TO ‘THE CLOUD’?

Compare France to the other countries surveyed in this report and you will see that it is slightly ahead in its use of cloud computing. Some 55% of French respondents declared that they use cloud computing, compared to 46% in the UK.

Yet in other areas, France seems on a par with its UK counterpart. A significant 57% of French businesses expect to store more of their data in the cloud by 2015; in the UK this number is comparable at 59%.

Those businesses already using the cloud were asked their preferred method of purchase. In France, 44% answered ‘direct from the vendor’ closely followed by the 40% who responded ‘via a specialist cloud provider’. This is a pattern that we saw reversed in the UK where 39% would contact a specialist cloud provider and just 28% would approach the vendor directly.

How do the UK and France compare?

Businesses who use cloud computing

Businesses who expect to store more of their data in the cloud by 2015

55% France46% UK

57% France

59% UK

CLOUD USAGE

PREFERRED METHOD OF PURCHASE

28%

44% 40%

France

UK

39%

Direct from the vendor Specialist cloud provider

BUSINESSES WITH NO INTENTION TO INVEST

13% France

Those who fear a loss of manageability

within the organisation

32% UK 68 %

50 %

Businesses concerned about data security in the cloud.

UK

FRANCE Organisations who lack clarity on the impact of cloud services on business processes

0% France

14% UK

0%

10%

20%

30%

40%

50%

0%

10%

20%

30%

40%

50%

Secure way to store data

59%23%

Faster backups following data loss

22%14%29%

Offsite disaster recovery of systems and data

3%

Increased data storage

14%19%

TOP PRIORITIES FORCLOUD PROVISION

UKFRANCE




55% France46% UK

57% France

59% UK

CLOUD USAGE


28%

44% 40%

France

UK

39%



13% France



32% UK 68 %

50 %


UK


0% France

14% UK

0%

10%

20%

30%

40%

50%

0%

10%

20%

30%

40%

50%


59%23%


22%14%29%


3%


14%19%


UKFRANCE

Author: Francois Morel


It appears that of the two countries, the businesses with no intention of investing in the cloud fundamentally disagree as to why. A sizeable 32% of UK respondents said they feared a loss of manageability within the organisation, whereas just 13% in France agreed. Similarly, 14% of the UK respondents cited they lacked clarity when it came to the impact of cloud services on business processes, but not a single French interviewee said the same. Nonetheless, both countries did express concern about data security in the cloud – 68% in the UK and 50% in France.

Given these responses, it would make sense then that 59% of French companies intending to invest in the cloud have made finding a secure way to store their data a top priority. Strangely, just 23% of the UK agreed. Instead, the most popular response from the UK was offsite disaster recovery of systems and data – only 3% of French respondents concurred.




55% France46% UK

57% France

59% UK

CLOUD USAGE


28%

44% 40%

France

UK

39%



13% France



32% UK 68 %

50 %


UK


0% France

14% UK

0%

10%

20%

30%

40%

50%

0%

10%

20%

30%

40%

50%


59%23%


22%14%29%


3%


14%19%


UKFRANCE




55% France46% UK

57% France

59% UK

CLOUD USAGE


28%

44% 40%

France

UK

39%



13% France



32% UK 68 %

50 %


UK


0% France

14% UK

0%

10%

20%

30%

40%

50%

0%

10%

20%

30%

40%

50%


59%23%


22%14%29%


3%


14%19%


UKFRANCE


BYOD ISSUES, POLICIES AND DATA LOSSES BYOD Bring Your Own Device (BYOD) is an issue of concern for many CIOs due to its presumed potential for security problems. There were numerous reports in 2012 about the rise of BYOD, but how many organisations are using the approach in practice? EVault has found that at least a few, 8%, think the number of employees using mobile devices (either their own or those supplied by the organisation) inside the corporate walls for work purposes is “over 50%”. But the average percentage seems to be more like 25% with around 19% of such devices now holding corporate data.

Issues and policies around BYOD strategiesIt seems that the management and support of the BYOD may be placing some stress on CIOs. When asked to highlight their top BYOD concerns, 68% cited “retention, protection, security and deletion” of data on employee devices as of paramount concern. Almost as high a score was recorded for worries about legal issues to do with access (especially unauthorised) to corporate information on such devices, allied with access to personal data via such routes by personnel, 61%.

To try and stem these leaks, 57% of respondents think they would benefit from administrative controls that would enable them to delete data from mobile devices, while 55% would like to have the ability to encrypt data on such devices or when in transit. Reassuringly, perhaps, 53% of organisations responding regard themselves as possessing highly regulated BYOD environments. But, when asked about how BYOD affects compliance in their particular industries, 68% expressed concern about control of device access to company data and authentication of users in such regard – while a large number, 54%, said that the ability to remove data in cases of theft, loss or employment end was a definite concern.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


HOW DOES THE UK COMPARE TO THE NETHERLANDS ON BYOD? What global lessons on data best practice can be learned from the 2012 EVault CIO survey? Our research showed that 39% see it as part of their existing disaster recovery framework. But almost as many, 32%, admitted they do not as yet have a plan covering mobile devices – though they are “considering” one. Only 6% said they see the management of data loss from mobile devices as the responsibility of their service provider. What about the employees’ responsibility? While 7% in the sample say they “advise” their staff on data protection issues around BYOD, 45% say it is company policy (and clearly communicated as such) that this is the user’s responsibility, while 13% say employees are only “encouraged” to protect mobile data. In terms of tech-nology, 21% say they provide anti-virus software for BYOD users, though quite a high number, 9%, say this is, again, down to users themselves.

If users do suffer from loss of data, a worrying 38% said they do not have any kind of mobile data recovery plan and have not even considered it. However, 22% confirm they do have such a plan in place, while 32% say they are either planning or evaluating such a scheme.

Data losses from mobile devicesWhich, of course, prompts the question – have our respondents ever had to rescue mobile data? This research suggests the answer is a most definite ‘yes’. At least 17% admit they have personally lost data hosted on a mobile device, with an average loss of at least 56 MB, consisting of either email or contact info (both 39%) – or even “business-critical files,” 33%.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


HOW DOES THE UK COMPARE TO THE NETHERLANDS ON BYOD?

The survey data reveals how popular BYOD has become across Europe and the USA. A significant 96% of organisations now have employees that use personal mobile devices for work. The average percentage of employees in these organisations using mobile devices for work purposes sits at 25% in the UK and 20% in the Netherlands.

In addition, organisations in the UK estimate that 20% of their staff have company data stored on their personal devices, while in the Netherlands it’s lower at 17%.

But while companies seem to be embracing the concept of BYOD, most still expressed some concerns. The greatest worry for UK businesses (69%) is the ability to authenticate users, while in the Netherlands 52% worry about the management and separation of personal and company data.

36% 17%

BY How do the UK and Netherlands compare?

DATA PROTECTION

DATA LOSS

96% of organisations now have employees using personal mobile devices for work

Average percentage of employees using mobile devices for work purposes

96%

UKNetherlands

Relating to the intersection between BYOD and the regulations that govern the organisation’s industry.

Average percentage of employees that have company data stored on their mobile devices

68%39%

68%39%

Controlling device access to company data

69%45%

69%45%

Authenticating users

52%49%

52%49%

Management & separation of personal &

company data

47%30%

47%30%

Authorising the sharing of

company data

54%24%

54%24%

Ability to remove data from BYOD in

case of theft, loss or end of employment

21% 14%

45%

27%

3%13%

Businesses who claim employees are responsible for data

protection on mobile devices.

Organisations that provideanti-virus software for

mobile devices.Organisations who don’t protect mobile data at all.

Those who have lost data from a mobile device.

Critical data lost from mobile devices.

UK

NETHERLANDS

NETHERLANDS

WORLDAVERAGE

UK

WORLDAVERAGE

NETHERLANDS

UK 56Mb

11Mb

35Mb

56Mb

11Mb

35Mb

!! BIGGEST ORGANISATION CONCERNS !!

DATA USAGE

25%20%

UK

Netherlands

20%

17%

FILES NOT FOUND!

FILES NOT FOUND!

NETHERLANDS UK

NETHERLANDS

NETHERLANDS

UK

UK

NETHERLANDSUK

36% 17%


DATA PROTECTION

DATA LOSS



96%

UKNetherlands



68%39%

68%39%


69%45%

69%45%


52%49%

52%49%


company data

47%30%

47%30%


company data

54%24%

54%24%



21% 14%

45%

27%

3%13%







UK

NETHERLANDS

NETHERLANDS

WORLDAVERAGE

UK

WORLDAVERAGE

NETHERLANDS

UK 56Mb

11Mb

35Mb

56Mb

11Mb

35Mb


DATA USAGE

25%20%

UK

Netherlands

20%

17%

FILES NOT FOUND!

FILES NOT FOUND!

NETHERLANDS UK

NETHERLANDS

NETHERLANDS

UK

UK

NETHERLANDSUK

Author: Aad Dekkers


When asked who manages data protection on mobile devices, 45% of UK businesses – compared to 27% in the Netherlands - claim that employees hold ultimate responsibility. Only 21% of UK organisations provide anti-virus software, and this figure is even lower in the Netherlands at just 13%. Startlingly, 13% of businesses in the Netherlands do not look to protect mobile data at all (compared to 3% in the UK).

Turning to data loss incidents: On average, a quarter of all those surveyed have lost data from a mobile device. This is 36% in the Netherlands and 17% in the UK. However, those in the UK are the ones who lost the most business-critical data in the process, 56MB. In the Netherlands this is lower at 11MB. The global average is 35MB.

36% 17%


DATA PROTECTION

DATA LOSS



96%

UKNetherlands



68%39%

68%39%


69%45%

69%45%


52%49%

52%49%


company data

47%30%

47%30%


company data

54%24%

54%24%



21% 14%

45%

27%

3%13%







UK

NETHERLANDS

NETHERLANDS

WORLDAVERAGE

UK

WORLDAVERAGE

NETHERLANDS

UK 56Mb

11Mb

35Mb

56Mb

11Mb

35Mb


DATA USAGE

25%20%

UK

Netherlands

20%

17%

FILES NOT FOUND!

FILES NOT FOUND!

NETHERLANDS UK

NETHERLANDS

NETHERLANDS

UK

UK

NETHERLANDSUK

36% 17%


DATA PROTECTION

DATA LOSS



96%

UKNetherlands



68%39%

68%39%


69%45%

69%45%


52%49%

52%49%


company data

47%30%

47%30%


company data

54%24%

54%24%



21% 14%

45%

27%

3%13%







UK

NETHERLANDS

NETHERLANDS

WORLDAVERAGE

UK

WORLDAVERAGE

NETHERLANDS

UK 56Mb

11Mb

35Mb

56Mb

11Mb

35Mb


DATA USAGE

25%20%

UK

Netherlands

20%

17%

FILES NOT FOUND!

FILES NOT FOUND!

NETHERLANDS UK

NETHERLANDS

NETHERLANDS

UK

UK

NETHERLANDSUK


AN INSIGHT INTO THE DATAWhat global lessons on data best practice can be learned from the 2012 EVault CIO survey?

Business IT leaders say their biggest headaches still centre around whether or not work is being saved securely, 34%, or backed up properly, 31%. Quite a high number, 33%, believe all is well and have no immediate concerns, but a good 28% say that the question, ‘I’m out of the office tomorrow; will I be able to access the work server?’ is likely to keep them awake at night.

By policy, the majority of CIOs, 73%, work in environments where internal data is made more accessible to some teams than others. Some interesting insights emerge from asking which parts of the organisation have the most access to company data, as defined by organisational policy. As many as 66% of financial departments are given greater access to company data. Human Resources comes in second at 60%, with Operations or the Executive Admin departments following slightly behind, at 52%. Does this kind of differentiated access have implications for where data man-agement resource may need to be routed?

Meanwhile, CIOs say that they have IT needs which are not being met within their organisation. For 53% that need is keeping up to date with new technologies in general. For others it is their virtual desktops, (38%), maintenance of their existing IT assets, (28%), data security, (23%), application development, (22%), or network security, (21%), causing annoyance.




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


But perhaps the most revealing set of answers comes from what these CIOs say they keep ‘secret’ from their CEOs. A quarter, 24%, say they can’t tell their top man-agement that IT needs more funds to deal with their company’s explosion in data; the same proportion hide from their corporations the truth that not all data is being properly backed up, especially on data on mobile devices. Another high number, 17%, say they have not yet told their budget holders that spending has to go up in order to better protect data on these new mobile devices; while 11% worry they are spending more on data backup than they have estimated they should.

While it is great to see a very healthy 49% are certain there is no IT secret the CEO doesn’t know, it is still striking that data management, security, backup and BYOD are presenting many challenges to the CIOs who have taken our 2012 EVault survey.

BIGGEST CHANGES SINCE 2011In 2011, we humorously asked CIOs what would they rather do – have their teeth pulled without painkillers, get up and do a solo rendition of a Lady Gaga track, or explain to their boards that vital company data had been lost and couldn’t be recovered. Maybe not that surprisingly, 53% said they’d rather sing ‘Poker Face’!

Given the rapid rise of BYOD in the twelve months since our last survey, and using the figures here about the occurrences of leaked information from all mobile devices - it seems that some CIOs may need to buy their own karaoke machines….




Secure backup


33% 29% 14%

14%

Cloud Use Today


No plans




46% 21% 14% 9%








Security concerns


Contract lock-in


68% 36%

36% 27%


33%29%14%


70%

68%

66%

64%

62%

60%

58%

56%


Legal issues

61%

68%

33%29%14%


50%

45%

40%

35%

30%

25%

20%

15%

10%

5%




development

0% 10% 20% 30% 40% 50% 60%

53%


33%29%14%

Network security


Data security


Virtual desktops


21%

22%

23%

28%

38%

CIO's IT Concerns

!!!







24% 24%

17% 11%

Cost of Data Loss

Concerns Over BYOD


Data





38%

22% 32%


HOW DOES THE UK COMPARE TO GERMANY?

As the EVault survey was answered by CIOs, we thought it only right that we give them the opportunity to express some personal opinions. First, we asked what keeps them awake at night. An impressive 42% of Germans told us that nothing does - they sleep like babies. By comparison, just 33% in the UK said the same. Those who do lie awake—34% in the UK and 42% in Germany-are most concerned about whether work is saved securely.

German CIOs are keeping secrets from their CEOs. Some 23% have hidden spending more on data backup, while only 11% in the UK admitted to such a fib. They may be lying to us, but 49% of UK interviewees claimed they keep nothing from their CEOs. In Germany, that number is 36%.

How do the UK and Germany compare?

CIO secrets kept from CEOs

IT needs not being met

CIO advice to family and friends

C OTHE

CIOs concerned they are not

staying up-to-date with

the latest technologies.

CIOs who think their network security needs are not met.

UK

GERMANY

Absolutely none, the CEO knows everything.

spending to manage all our data.

especially on mobile devices.

Spending more on data backup than they know.

32%

53%

UK

GERMANY

21%

31%

It's inevitable. If you have a Flickr account or a freemail service or are on Facebook you are essentially storing information to the cloud.

Steer clear of putting sensitive material on any cloud based service.

59% 45%UK

GERMANY

GERMANY

UK

36%49%

31%24%

23%11%

22%24%

GERMANY

UK

GERMANY

UK

GERMANY

UK

GERMANY

UK

What keeps CIOs awake at night?

Nothing. Sleep like babies.

Concerned whether work is saved securely.

42% 33% 34% 27%

GER

MANY

UK U

K

GE

RM

AN

Y

TOP

SECRET

55% 41%





C OTHE





UK

GERMANY





32%

53%

UK

GERMANY

21%

31%



59% 45%UK

GERMANY

GERMANY

UK

36%49%

31%24%

23%11%

22%24%

GERMANY

UK

GERMANY

UK

GERMANY

UK

GERMANY

UK




42% 33% 34% 27%

GER

MANY

UK U

K

GE

RM

AN

Y

TOP

SECRET

55% 41%

Author: Aad Dekkers


We questioned if all the CIOs’ IT needs were being met. The majority of those in the UK, 53%, said that they weren’t keeping up-to-date with new technologies. Only 32% of Germans agreed. It seems most in the UK are happy with their network security. Only 21% don’t think this need is being met – in Germany it’s 31%.

When asked how they would advise their own loved ones about computing, the UK and German respondents disagreed again. The majority, 59% of the UK, 45% of Germany, said cloud computing and storing information on the cloud was inevitable due to platforms like Facebook. Conversely, 55% of Germans, 41% in the UK, would advise family and friends to steer clear of putting sensitive material on cloud-based services.





C OTHE





UK

GERMANY





32%

53%

UK

GERMANY

21%

31%



59% 45%UK

GERMANY

GERMANY

UK

36%49%

31%24%

23%11%

22%24%

GERMANY

UK

GERMANY

UK

GERMANY

UK

GERMANY

UK




42% 33% 34% 27%

GER

MANY

UK U

K

GE

RM

AN

Y

TOP

SECRET

55% 41%





C OTHE





UK

GERMANY





32%

53%

UK

GERMANY

21%

31%



59% 45%UK

GERMANY

GERMANY

UK

36%49%

31%24%

23%11%

22%24%

GERMANY

UK

GERMANY

UK

GERMANY

UK

GERMANY

UK




42% 33% 34% 27%

GER

MANY

UK U

K

GE

RM

AN

Y

TOP

SECRET

55% 41%


INSIGHT INTO THE UK’S BACKUP AND DISASTER RECOVERY MARKET The second annual EVault survey offers a direct insight into the current state of the UK backup and disaster recovery market.

The greatest problem highlighted in the report was the number of companies that experienced data loss in 2012. Last year we were concerned to see that nearly a third of businesses had lost data, but the figure has now risen to a worryingly high 45%.

And for most, data loss wasn’t a one-off event. On average, UK businesses lost data twice last year, with 8% suffering at least four or five times. It’s a shocking statistic, especially as dealing with the loss cost businesses an average of 3% of their revenue, equating to approximately £35 million per business.

Improvements are neededA surprisingly high number of CIOs are still not taking sufficient steps to safeguard their data according to our research. Bring your own device (BYOD) is increasingly common among UK businesses with 59% of companies having invested capital in the creation of BYOD schemes. Nonetheless, our data shows that, while 68% of those surveyed are concerned about BYOD security, 48% do not operate a highly regulated BYOD policy. Currently 61% have no plans in place for managing data loss from mobile devices and 78% do not operate a mobile data recovery plan.

BYOD aside, the report reveals that 51% of UK businesses only check their recovery solution once every six months while 27% run tests once or less than once a year. Compared to other territories, where tests are carried out approxi-mately every two months, this is a worrying figure. Given the frequency of data loss in the UK, companies need to test their recovery environments frequently in order to protect against revenue loss and long-term damage to their businesses.

Some positive newsDespite the doom-mongering and the increase in data loss incidents, of the countries surveyed, the UK demonstrated the strongest overall data security in 2012. Fifty-three percent of UK businesses operated without any loss of data in 2012, while only 34% of companies in the USA said the same. In addition, 21% said the business’ bottom line was unaffected by data loss when it occurred. On average, only 4% across the other territories could say the same.

Author: Andrew Brewerton


PREDICTIONS FOR THE YEAR TO COME. WHAT TRENDS & CHANGES DOES EVAULT THINK WILL OCCUR IN THE NEXT 12 MONTHS? EVaultWhat sets EVault apart from other cloud backup and recovery service providers is that our partners and customer can rely on our 15 years of experience focused specifically on managed and cloud services. EVault has been a leader in the industry’s move to hybrid storage models, with a uniquely integrated ecosystem of EVault storage software, SaaS, managed services and appliances that help ensure customers maintain business continuity. We are also proudly backed by global storage leader Seagate.

Big DataOverall, I expect the current growth trends in cloud services to continue. Though I would suggest that the speed at which this happens may surprise us. For instance, it took the world 55 years to produce 2 ZB of data. In the next eight years alone that will grow from 2 to 20ZB. As a result of this never-ending data explosion, cloud solutions will gain further momentum ensuring that demands, for both hybrid and cloud storage services, will increase dramatically. Also, companies need to increas-ingly assess the effectiveness of their storage solution, accepting that storage and recovery services are becoming more and more specialised. In time, many compa-nies will face the choice to either invest in a more secure service or to outsource. This will also contribute to the increasing adoption of cloud services.

TapeWe’ve known for some time that tape is dying a quick death. However, there are still a lot of tape storage solutions around. As companies generate more data and require increasing storage space, efficiency and cost effectiveness will be key. For existing tape users, the aforementioned data explosion, truly signals the catalyst to finally migrate to more high-capacity disk solutions. Also an increase in businesses offering de-duplication services is expected. It will be much easier to deliver these in the cloud or on disk. My prediction therefore is that the pace of tape exhaustion will accelerate considerably in sync with the adoption of cloud services.

BYOD and data securityAn average of 25% of employees per company use their own mobile device for work, and yet, many organisations still do not have a BYOD policy in place. Often they think that the employee is responsible for the information on their device. If that’s the case, they will soon realise that, as volumes grow, so too will the number of data incidents – how could it not? Unfortunately, it remains likely that these organisations are set to close the stable after the horse has bolted. Most com-panies in the Netherlands and elsewhere have contents insurance for their office. Why not take out information insurance? Mission critical data is often much more valuable than desks and chairs.

Author: Johan Pellicaan


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2012 -...

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