2012 PLAN

PRESENTATION

MARCH 9, 2012

LWIA-11

* All 2010 formula funds have been expended.

Formula Funds Allocation = $2,140,936

Dislocated Worker

35%

Adult34%

Youth31%

25%

69%

6%

25%

67%

8%

25%

41%

34%

0%

20%

40%

60%

80%

100%

120%

% Expendedthrough 12-31-11

6% 8% 34%

% Planned Expendituresthrough 6-30-12

69% 67% 41%

% Planned Carryover 25% 25% 25%

AdultDislocated

WorkerYouth

Plan for Formula Funds

Expenditure Strategies

Adult

Youth

Dislocated Worker

Fiscal Management

Weekly Management Report

Budget

Obligations

Expenditures

Enrollments

WIA Financial

Management Report

Period Ending12-31-11

Three Most Utilized Training Providers

Jackson State CommunityCollege

University of Tennessee at Martin

Tennessee Technology Center at Jackson

Most Participants Most ITA Amounts1. Jackson State

CommunityCollege

University of Tennessee at Martin

Tennessee Technology Center at Jackson

2.

3.

1.

2.

3.

2011 Funded Employment Sector Ranking

Healthcare 1st in available jobs

Business 4th in available Jobs

Trucking/Logistics 3rd in available Jobs

* Education ranked 4th in most funded employment sector and ranked 2nd in available jobs

Employment Ranking ofSector Available Jobs

Career Center Partnerships

Relationships +

Partnerships +

Ownership =

Excellent Customer Service

Customer Service Improvement Goal:

Plans for Utilizing Additional Funds

Career Readiness Certificates

On-The-Job Training

Additional Individual Training Accounts

Communication and Accountability

Financial Management Report Distributed Monthly to LWIB Local Elected Officials and Administrative Entity Staff

Monthly Meetings with Administrative Entity Discuss Programmatic and Fiscal Condition

Weekly WIA Staff Meetings

Dashboard/ Balanced Scorecard Adopted by Local Workforce Board

To Be Totally Implemented At Board Retreat/ Planning Session in April

Performance Management Dashboard/ Balanced Scorecard

FINANCIAL GOAL ACTUAL PERCENTPercent of Year Passed versus Percent of Budget Spent 50%

% Dollars Spent on New Participants Versus Carryover from June 30, 2011 50%

Cost Per Entered Employment tbd

GROWTH & LEARNING GOAL ACTUAL PERCENTStaff Self-Assessment 100% Staff Participates in 15 Hours of Training Per Year 100%

Board Members Participate in 4 Hours of Training Per Year 100%

CUSTOMER PERSPECTIVE GOAL ACTUAL PERCENT

Adult Average Earnings $ 12,200.00 $ 11,157.00 91%Avg Quarterly Customer Interactions tbd Avg # of Measurable Activities while in Job Search Only tbd

Percent of Individuals Who Get Jobs in Training Related Field tbd

INTERNAL PROCESSES GOAL ACTUAL PERCENT

Average Days Between Entry and Exit tbd Percent of Customers Getting Job in Field Trained For tbd

Adult Entered EmploymentAdult Entered Employment

Adult Average EarningsAdult Average Earnings

0

20

40

60

80

100

plan actual

Organizational StructureEXECUTIVE DIRECTOR

SWHRA

DEPUTY DIRECTORSWHRA

DIRECTORWORKFORCE INVESTMENT

ACT

COUNTY MAYORS8

WIA ADMINISTRATIVEASSISTANT

PERFORMANCE&

COMPLIANCESPECIALIST

CASEMANAGERS

10MONITOR

JACKSONCAREER CENTER

SENIORCOMMUNITY

SERVICEEMPLOYMENT

PROGRAMCOODINATOR

RESOURCECENTER

MANAGER

RECEPTIONIST

COMPUTERLAB MANAGER

PROGRAMSUPPORT

SPECIALIST/FISCAL CLERK

PROGRAMSUPPORT

SPECIALIST/BUSINESSSERVICES

REP.

WEST TENNESSEEWORKFORCE INVESTMENT

BOARD

YOUTHCOORDINATOR

What We’ve Done …

Changing leadership – changing culture

Tighter controls – streamlined structure

Focus on accountability

Focus on flexibility

Focus on performance outcomes

AccomplishedGoals

“The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.”

John Foster Dulles, Former Secretary of

State