2013.11.28 expert session sap solution manager @ expertum - are you also still struggling to get...
DESCRIPTION
In this Expert Session we showed you how to use your SAP Solution Manager to acquire a full view and control of your SAP IT environment, in a state-of-the-art, integrated way.TRANSCRIPT
Efficiently managing your IT solution
ALM Expert Session
Oliver Buyssens
Sigrid De Smet
4/09/2014
Agenda
Expertum presentation
Solution Manager offering
ALM with SAP Solution Manager
Benefits of the Solution
Future Roadmap
2
Expertum
History
Founded in April 2006 by 2 ex-SAP BeLux employees
Partnerships
Today
Team of 50+ SAP Experts and Project Managers
Mission
Exceed client expectations by providing top-quality expertise
Provide our people a safe environment for personal and professional growth
Strength
Highly skilled & experienced SAP consultants in all SAP areas, combined with
a wide industry knowledge in several domains
3
Expertum Competence Areas
Focus ALM team
Full ALM implementations
Business Process Mngt
Run SAP Like a Factory
ITSM
PPM for IT
SAP Solution Manager
4
Knowledge Management
- Product & Service
Development
Project Management
(PM)
Supply Chain Management
(SCM)
Product Lifecycle
Management (PLM)
Application Lifecycle
Management (SolMan
+NW)
Governance, Risk, and
Compliance (GRC)
Business Intelligence (BI:BW/BO +
HANA)
Finance & Controlling
(FI/CO)
SolMan offering
5
Customer Pain Points
6
Value of SolMan - ALM
7
Offering of SAP SolMan
8
Business Case
9
Business Case
Document and control the business processes over the full lifecycle
Identify requests and implement projects and changes on a structured and integrated manner
Make sure that what we implement, is tested and validated in a qualitative and transparent way
10
ALM with SAP SolMan
11
Incidents
BPML
Test Workbench RBPD
ChaRM BPCA
CDMC
BPMon
Business Process Model
12
What is BPML?
Business Process Master List
Basis function for running ALM
Central structure for your documentation
Enterprise structure
Master data
Business scenarios/process/process step
Interfaces scenarios
Extendable to Test Management
BPML must be understandable for everybody, both business and IT
13
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
BPML Content
14 14
14
Documentation
Transactions
Roles
Customizing
Testscenarios
Developments
BPML
BPML
15
Approach to start a BPML
Jump-Start your Business Process Master List with RBPD & CDMC
RBDP = Reverse Business Process Documentation
Based on the standard delivered Business Process Repository
Based on a pre-determined analysis concept
Used as input to define your own specific BPML
CDMC = Custom Development Management Cockpit
Analysis of your Custom Code in order to complete the BPML
Get an in-depth view on custom code
16
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
How does RBPD work?
17
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
RBPD
18
What is the value of RBPD for you?
The technical analysis reveals all used standard objects in your SAP Solution
It gives an understanding of what was implemented
It serves as basis for building your own Business Process Model
It provides available test cases and scenarios
It provides available configuration documentation
It can be done periodically, for example before an upgrade project
19
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
What is CDMC?
Get an in-depth view on custom code:
How many custom code objects do we have?
Is all custom code still used?
What is the quality of the custom code?
What type of custom code do we have in our solution?
What does custom code cost me?
What custom code is riskful?
20
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
CDMC
21
What is the value of CDMC for you?
Full view on customer objects
Used to complement the customer BPML
Reduced number of customer developments
Reduced maintenance costs
Reduced costs for upgrades
22
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
What is the added value of BPML?
It gives one uniform view on your Business Processes (3-levels)
It can be used for both SAP and non-SAP applications
It serves as one source of truth for your business and IT documentation
It provides the framework to support further functions in SAP SolMan
Documented processes and functions are re-useable
It allows transparent and structured testing
It enables support optimization
You need to identify your processes to monitor them
23
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Wrap up
24
RBPD
CDMC
BPML
Process structure Process documentation
Transactions Developments Configuration
Test scenarios
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Testing
25
What is the Test Workbench?
26
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Test Options for SolMan
27
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
How does the Test Workbench work?
28
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Test Workbench
29
What is the value of the Test Workbench?
Central tool to store all test documents
Central tool to access and execute test plans
Ability to perform risk based testing
Defect management integrated with service desk and change management
30
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
ITIL proces
31
What is ITSM?
Every request to solve an issue can be defined as an incident, a problem or a request for change
IT Service Management is the application to follow changing business requirements according to ITIL
Different types of change exists
All requests are registered via ITSM
Changes can be linked to BPML
Changes can be linked to test cases
32
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
ITSM integrated in SolMan 7.1
33
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
1 Unified change process
34
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Transport of objects
35
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Change & Transport System
ABAP CTS
CTS+ : non-ABAP objects
36
Central CTS
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Incident and change
37
Impact Analysis
38
What is BPCA?
Business Process Change Analyzer
Risk based testing.
Based on technical impact analysis.
39
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
BPCA
40
What is the value of BPCA?
Analysis of the impact and risk of every change done in the system
Automatic determination of impacted business processes
Easy creation of test plan and packages
41
Incidents
BPML
Test Workbench RBPD
ChaRM
BPCA
CDMC
Test execution via the Test Workbench
42
Take Aways
43
Summary : Take Aways
SolMan is a tight integrated application
It allows easier identification of critical business processes
It documents and provides alignment on used business processes
It helps improve the quality of documentation
It enables to test with less effort, and better quality
ChaRM is fully integrated with: Business Processes
Test Managment
Actual transport requests
You can get a full view and control on the impact and risk of changes done to your applications
It enables improved support
44
Incidents
BPML
Test Workbench RBPD
ChaRM
CDMC
BPCA
Future Direction
45
Future Roadmap
46
Future Roadmap
47
New Technologies
48
PPM for IT
49
EhP Effort Analyzer
50
Thank you for listening!
Any questions?
Sigrid De Smet
Oliver Buyssens