Your Cash-Flow Partner

Presentation for:General Medical or Dentistry

Scott Miller

Objectives for Today

● Introduce Transworld Systems● Get an understanding of your

business● Discuss the four payer types● Review some new cash-flow

solutions ● Discuss recommendations & next

steps

The Creditor’s Bill of RightsI.All businesses deserve to be paid on timeII.Extending credit is a courtesy and should not bring financial or regulatory risk to a businessIII.All businesses should be able to focus on what they do best, free from the burden of collectionsIV.Unpaid bills negatively impact employment, prices, expansion, the cost of borrowing, and opportunity.V.Businesses should not have to forfeit their profit margins to get help with their cash-flowVI.Late-paying customers should be held accountable to their obligations in a dignified, lawful and respectful manner

What We Do for Our Clients

① We have been delivering progressive cash-flow solutions to businesses and medical practices of all sizes since 1970

① We have assisted over 200,000 clients in resolving $6 billion in A-R, helping them to eliminate their need for traditional collection agencies and attorneys

① Our services are based on a fixed-fee averaging $10-16 per account, no matter age or balance

① Our services are fully compliant with all regulations affecting 1st & 3rd party collections

① Our services allow our clients to react quickly and appropriately to slow paying accounts

Some of Our Clients

* Plus over 40,000 small and medium-sized business nationwide

Let’s agree on a few things

Consistent, effective follow-up can be challenging and expensive

Most businesses would prefer to never have to use a collection agency or attorney at all

The older an account gets, the harder it is to collect

“It costs a business approximately $31.60 per account to follow up on a past due accounts internally.” Dartnell’s Institute of Business

The Impact of Uncollected Money

Early Intervention Pays Off

Source: U.S. Department of Commerce

Account Collectability

Total Days Delinquent

The FourPayer Types

Here is what we know:➔ There are four types of payers➔ You deal with all four➔ They all require a different approach

Statement

Reminders3rd Party Impact

Professional

Collectors

Deliberate

Disrespectful

Distracted

Dutiful Pay upon receipt

Objective: Identify the Disrespectful & Deliberate payers as quickly and inexpensively as possible

The Four Types of Payers, and What Makes Them Pay

1. For Distracted Patients• We execute 5 polite reminders in your businesses

name• Over a 35 day timeframe• You pay an average flat fee of $14 per account• Less expensive than sending

statements/letters/phone calls

For Distracted Payers

For Disrespectful Payers

• We make five mixed-media 3rd Party Collection Demands

• You will recover from many accounts as soon as a 3rd party is involved

• You pay an average flat fee of $14 per account

• All collected money goes directly to your business (this is instant cash-flow)

We even say “Thank You” for paying

Optional&

Free

For Deliberate Debtors

• Our national team of professional collectors will turn up the heat on high-risk accounts

• Services include: skip-tracing, asset discovery & legal efforts

• Contingency/percentage based fee structure• Submit accounts and access reports from your

Online Client Portal (OCP)

It is time for the professional debtors to deal with professional

collectors

Five Collection Demands

Professional Collectors

Your Initial Statement or Invoice

Five 1st Party Reminders

We Offer a Progressive

Staged Approach to

Account Resolution

Online client portal for submitting and reporting * demo available upon request

Free Client launch & support24/7 AccessFree training for your staff

Easy to Use

We Interface with the Top Billing Software Platforms

We Are The Compliance Leader

In Conclusion, our solutions:

▪ Reduce internal follow-up expenses▪ Lower your days in A/R▪ Have the fastest ramp-up time in the industry

▪ Ensure 100% regulatory compliance▪ Collect more money… much faster▪ Are guaranteed to work for you

Selling Resources

Account Resolution Snapshot for an Example Client

TSI Collections Benefits

▪ We utilize some of the most sophisticated technology in the industry. ▪ All accounts are scrubbed for bankruptcies, recently deceased, and the National Change of

Address (NCOA) database.▪ Accounts are skip-traced electronically to ensure we are using the most up-to-date contact

information available▪ All accounts with balances greater than $100.00 are appended with full credit bureau

reports▪ All accounts are initially scored and segmented before being worked. This ensures optimal

results are achieved.

Mixed Media Create Urgency

Contact 1:Diplomatic Reminder

Letter

Contact 2:Diplomatic Reminder

Call

Reminder Call #1:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter. To be connected to a representative, please press 1

Technology Makes a Difference

Contact 3:Diplomatic Reminder

Letter

Contact 4:Diplomatic Reminder

Call

Reminder Call #2:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling for the second time regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter. To be connected to a representative, please press 1.

Contact 5:Final

WarningLetter Puts patient on notice that

they may be subject to further Collection activity if they don’t pay now.

42 Years of Proven Success

Making Cash Flow®

Demand 1 – Diplomatic, Intensive orBad Check

Options

Demand2

Or Choose A Call

Profit Recovery Call:Hello. This is an important message from Transworld Systems, a debt collection

company. This is an attempt to collect a debt and any

information obtained will be used for that purpose.

We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.

Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you. To be connected to a representative, please press 1.

.

Demand3

Driving Urgency

Demand4

Or Choose A Call

Profit Recovery Call:Hello. This is an important message from Transworld Systems, a debt collection

company. This is an attempt to collect a debt and any

information obtained will be used for that purpose.

We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.

Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you. To be connected to a representative, please press 1.

.

Demand5

ThankYou

Letter

Optional Thank You Letter

(Remember, no credit

reporting done during Profit

Recovery – we are looking to maintain your relationship with your patients)