2015 dnv gl training catalog

SAFER, SMARTER, GREENER

TRAINING WITH IMPACT. KNOWLEDGE TO GROW.

BUSINESS ASSURANCE

2015 Training Catalog

2 INTRODUCTION INTRODUCTION 3

TAKING A BROADER VIEW

Today, the range of issues that a company needs to understand, manage and communicate around is expanding. The range of questions asked about a company’s performance is broadening, ranging from where ingredients are sourced to how their products should be disposed at the end of their life-cycle. A wider set of expectations from customers and other stakeholders require that companies widen their scope of risk and issues to be managed.

Training with impact - Knowledge to growDoing the same things and expecting different results is never a good business strategy. Setting ambitious goals and strategies is easy – the difficult part is to realize them! Your team is your greatest asset and it is essential that they understand what you want them to do – and have the skills they need to deliver.

Awareness is the first step in changing a cultureAcceptance that the changes you want to achieve are right is arguably the next. Whether we are discussing quality, safety and operational excellence throughout the supply chain, or climate change and environmental measures, or ethical trade, knowledge fosters our ability to change.

Those companies who are able to create value while meeting the world’s economic, social

and environmental needs will be the successful companies of tomorrow. They have an advantage when facing an increasingly global, complex and demanding risk environment where failure is not an option.

About DNV GL - Business AssuranceDriven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. DNV GL is a leading provider of classification, certification, verification and training services. With our origins stretching back to 1864, our reach today is global. Operating in more than 100 countries, our 16,000 professionals are dedicated to helping our customers make the world safer, smarter and greener.

Tomorrow´s successful companies will create value by meeting the world´s economic, social and environmental needs. DNV GL - Business Assurance helps you build Sustainable Business Performance through global certification, verification, assessment and training services.

2 INTRODUCTION INTRODUCTION 3

As a world-leading certification body, DNV GL – Business Assurance helps businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. We also deliver deep insight and pragmatic support to major companies enabling them to build effective sustainability strategies. Partnering with our customers, we build sustainable business performance and create stakeholder trust.

Skilled trainers globally in a local contextWe are where you are. On any continent, our trainers can deliver high-quality and innovative training within your specific cultural context. Our commitment to specialized trainers with operational experience and industry skills is your assurance that our training services are derived from the same methodology and pedagogical concepts. We strive to deliver a service with impact, and are comfortable in doing so in a public or in-company environment - whatever you prefer.

Our courses are designed to make a true business impact by training your employees on the business needs of tomorrow.

eLearning — Knowledge at your work stationsBuilding on the same methodology and

pedagogical concepts, we are also prepared to bring and transfer knowledge to you wherever you are – at your desk at work or home office. A lot of our basic courses are available as eLearning modules. We can also customize and help you develop company specific training programs, and help you run them if needed.

eLearning provides great benefits when you have a need to train a large number of employees. When designed well, you get consistent, effective training, also across borders, at a reasonable cost. You are also able to track completion in a reliable way and you have the flexibility of the delivery model. When needed, it can be combined with classroom training, improving the total efficiency, effectiveness and total knowledge/skills-level in your company. Bringing everyone along provides true results and builds more sustainable business performance.

Accreditation and internationally accepted standardsMany of our auditing courses are certified by the International Register of Certificated Auditors (IRCA). IRCA-certified courses provide internationally recognized and honoured Certificates of Training to successful course participants. Additionally, some markets host courses accredited by the IT Service Management Forum (itSMF).

4 QUALITY QUALITY 5

Customers today consider your company’s total performance. When it comes to quality the tolerance for problems is less than ever. An effective quality management system in place can improve your company’s quality processes and overall performance and success.

BUSINESSPERFORMANCE MANAGEMENTQuality

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QUALITY MANAGEMENT SYSTEMSAUDITOR/LEAD AUDITOR COURSE ISO 9001:2008

This course is designed to provide participants with the knowledge and skills required to perform first, second and third party audits of management systems against ISO 9001, in accordance with the guidance provided in ISO 19011.

Who should attendAnyone intending to perform audits of a quality management system. It is recommended that the participants have a basic knowledge of the requirements of ISO 9001:2008 before they attend this course.

Course highlightsManagement system - what and why?What is an audit and why is it necessary?The process approachISO 9001 purpose and requirementsPlan an audit

*IRCA Approved - A17061

ISO 9001 QMS FOUNDATION & INTERNAL AUDITOR

This 3-day course provides knowledge and understanding of the ISO 9001 standard and trains potential internal auditors in the principles and practices of QMS auditing in a manner compatible with ISO 9001:2008 or equivalent standards, in accordance with the guidance provided in ISO 19011.

Who should attendThis course is recommended for anyone involved in designing, implementing, maintaining and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers and auditors.

Course highlightsThe “Plan-Do-Check-Act” principleWhat are internal auditsWhy are internal audits conductedWhat to pay attention to during the auditWhat is a good audit report

Duration: 5 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

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TRANSITION STRATEGIES FOR ISO 9001:2015

Are you currently certified under ISO 9001:2008? If yes, there are some significant changes heading your way. Since 2012, all ISO management system standards are being updated against the new 10-clause High Level Structure (HLS) and common core. The ISO 9001:2015 Standard will be released in September 2015 in this new structure.

Who should attendAny interested party involved in ISO 9001 quality management system implementation. Participants should be knowledgeable of the ISO 9001:2008 QMS standard.

Course highlightsUnderstand, interpret and plan for the changes to ISO 9001Getting ready for the transition plan to ISO 9001:2015Develop a strategy for effective implementation of the changes at their organizationPrepare for re-certification to ISO 9001:2015.

Duration: 1 day

Hours: 8:30am-5pm

EFFECTIVE ROOT CAUSE ANALYSIS FOR CORRECTIVE/PREVENTIVE ACTIONS

This course explores the ISO 9001 QMS requirements for corrective and preventive actions.

Who should attendQuality professionals, marketing, engineering, manufacturing executives, managers, supervisors, audit team leaders and members.

Recommended follow-up courses:ISO 9001:2008 Internal AuditorIncident Investigation

Course highlightsInteractive group exercisesSystematic approach for implementing corrective and preventive actionsDiscover how to avoid common pitfalls to problem solvingLearn how to ensure that problems are permanently resolved

Duration: 1 day

Hours: 8:30am-5pm

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INTERNAL AUDITOR INTENSIVESKILLS COURSE

Auditing is a skill! Therefore, this course focuses almost entirely on exercises and role-plays. You and your team will prepare, plan, conduct and report audits at a fictitious company.

Who should attendThis course is intended for (prospective) internal auditors and also for other internal stakeholders involved in developing, implementing or improving management systems such as quality/occupational health/safety/environmental coordinators and managers. The course is not focused on a specific ISO standard for Management Systems but knowledge and understanding of any ISO standard is highly recommended.

Course highlightsExercise quality audit questionnaire preparationCritical success factors for good audit reportingRole-play auditing (part 1). You will be thoroughly trained in interview techniquesRole-play auditing (part 2 and 3)

Duration: 2 days

Hours: 8:30am-5pm

AS9100C FOUNDATION & INTERNALAUDITOR COURSE

The course includes auditor qualifications, audit planning, proper auditing techniques, and effective reporting of audit results. Practical exercises in applying the AS9100C standard are used to develop and hone auditing skills. This course includes the AS9100C Foundation Course for a complete learning experience.

Who should attendDirectors/managers, supervisors, audit teams, quality professionals, anyone managing or conducting internal audits to the AS9100C standard, overseeing implementation, system maintenance, and/or continuous improvement of the quality management system.

Recommended follow-up courses:Internal Auditor Intensive Skills CourseISO 9001:2008 Lead AuditorEffective Root Cause Analysis for corrective/preventive actions

Duration: 3 days

Hours: 8:30am-5pm

8 ENERGY & ENVIRONMENT ENERGY & ENVIRONMENT 9

Public concern on environment and energy issues, stricter environmental legislation and increased media attention put more demands on businesses today. Companies that do not respond will find it difficult to operate in the years to come. Good environmental and energy management will reduce waste and energy use, enhance your reputation and demonstrate sound practices to your stakeholders.

BUSINESSPERFORMANCE MANAGEMENTEnergy & Environment


ENVIRONMENTAL MANAGEMENTSYSTEMS AUDITOR/LEAD AUDITOR COURSE ISO 14001:2004

This course, registered by the Institute of Environmental Management & Assessment (IEMA) has been designed to develop a clear understanding of environmental management in the modern era and provide those involved in audit conduct and management with the necessary skills to fulfill their role.

Who should attendAnyone performing internal audits of an environmental management system. Knowledge and understanding the ISO 14001 is required prior to attending this course and proof of having attended an ISO 14001 Foundation/Interpretation Course is therefore a prerequisite.

Course highlightsEnvironmental management principlesThe role and nature of an EMSMinimizing waste and energy consumption


ISO 14001 FOUNDATION &INTERNAL EMS AUDITOR COURSE

Organizations are under increasing pressure to be “greener” and improve the environmental performance of operations. More and more organizations use the ISO 14001 environmental management systems standard to systematically address their care for the environment and show their improved performance.

Who should attendThis course is recommended for anyone involved in designing, implementing, maintaining and improving an environmental management system and is recommended for anyone performing internal audits of an environmental management system, such as environmental care officers, managers and auditors.

Course highlightsPreparation for emergenciesAudit and Management ReviewThe certification processAuditing techniques

Duration: 5 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm


ENVIRONMENTAL MANAGEMENTSYSTEMS AUDITOR CONVERSION COURSE

This course provides an in-depth understanding of the key components of Environmental Management Systems (EMS) and ISO 14001 framed within a wider context of business improvement. Participants on this course are required to prove they have participated in a 5 day IRCA approved Lead Assessor course in any other discipline.

Who should attendDelegates wishing to gain a detailed understanding of ISO 14001. Those involved with designing and implementing an EMS as well as those wishing to become internal or external EMS auditors.

Course highlightsAn introduction to EMSEnvironmental legislationPlanning and conducting an EMS auditReporting with impact to managenment


Duration: 3 days

Hours: 8:30-5pm

ISO 50001 FOUNDATION & INTERNAL AUDITOR/LEAD AUDITOR

The ISO 50001:2011 Energy Management Standard provides requirements for organizations regarding Energy Management Systems (EnMs). The standard is currently the world’s most internationally adopted energy management system standard.

Who should attendThis course is recommended for anyone performing internal audits of an environmental management system. Knowledge and understanding the ISO 50001 is required prior to attending this course and proof of having attended an ISO 50001 Foundation/Interpretation Course is therefore a prerequisite.

Course highlightsISO 50001: 2011 standard requirementsAudit Protocol for ISO 50001:2011ISO 19011:2011 requirementsCritical success factors


Duration: 4 days

Hours: 8:30-5pm


Your company is expected to care for its employees by managing safety and health in a professional way. A safe and good work environment will reduce accidents and incidents. It will also encourage your employees to perform to their best, make them stay, and contribute to improved financial results.

BUSINESSPERFORMANCE MANAGEMENTHealth & Safety

HEALTH & SAFETY 11

12 HEALTH & SAFETY HEALTH & SAFETY 13

INCIDENT PREVENTION USING PRACTICAL RISK ASSESSMENT

This course is designed to help enhance and expand the loss control management system of an organization. It helps you to understand and assimilate basic risk concepts, and learn an effective semi-quantitative (group) risk assessment technique. Emphasis will be placed on skills needed in participating and leading risk assessments.

Who should attendInvestigation team leaders, site safety managers, production managers, environmental managers, safety management coordinators and safety professionals.

Course highlightsPractical Risk AssessmentGroup Risk Assessment - a semi-quantitative methodRisk Assessment and Management of ChangeSimple Risk AssessmentRisk Controls

Duration: 2 days

Hours: 8:30am-5pm

INCIDENT INVESTIGATION

Incident Investigation is designed to provide participants with critical knowledge and skills to thoroughly and professionally investigate very serious, complex, and/or high potential events. The course is available as either a public (open registration) or private event.

Who should attendFor persons whose responsibilities include investigation of very serious and/or high-potential events. Candidates include HSEQ professionals and operating managers who might be called upon to participate on teams for high-level investigations.

Course highlightsManagement systems - why & what?Risk management system approachOHSAS 18001 standard interpretationKey national OH&S legislationMonitoring OH&S performanceAudit processAuditing skills

Duration: 3 days

Hours: 8:30am-5pm


AUDITING SAFETY & ENVIRONMENTALMANAGEMENT SYSTEMS (SEMS)

This course will provide the participant both the knowledge and skill necessary to conduct SEMS audits. All CFR Title 30, Part 250 requirements will be thoroughly examined and practical auditing exercises will be conducted. The participant will understand and be able to assess each SEMS requirement.

Who should attendPersons who are designated by their organizations to qualify as internal auditors and persons who wish to qualify as third-party (external) auditors should attend.

Course highlightsUnderstanding Safety and Environmental Management SystemsEffective Auditing TechniquesThe SEMS Requirements and Guidelines for Assessment

*Meets COS-2-02, First Edition Requirements

MODERN SAFETY MANAGEMENT

This course is the most widely attended safety management course of its kind in the world. Based on proven principles of safety and risk management, this course provides participants with the fundamental concepts, techniques and applications for a practical, proactive approach to managing risks and controlling losses.

Who should attendSafety, loss control and risk management professionals, supervisors and other operating managers with safety responsibilities.

Recommended follow-up courses:OHSAS 18001 Internal AuditorIncident Investigation

Course highlightsCauses, effects & control of lossEmergency planning & preparednessManaging the occupational health systemAccident/incident investigation

Duration: 4 days

Hours: 8:30am-5pm

Duration: 4 days

Hours: 8:30am-5pm


OHSAS 18001 FOUNDATION &INTERNAL AUDITOR COURSE

Organizations are coming under increasing pressure from regulators, customers and key stakeholders to implement proactive safety management systems for the identification, assessment and management of workplace hazards and risks. A critical element of this process is the training of internal safety management system auditors.

Who should attendAnyone involved in designing, implementing, maintaining and improving an occupational health and safety management system and/or for anyone performing internal audits of an occupational health & safety management system, such as safety officers, managers and auditors.

Course highlightsAuditing techniquesConducting and reporting safety auditsCorrective action implementation and follow-upOHSAS 18001: backgrounds, structure, elements and goals

Duration: 3 days

Hours: 8:30am-5pm

OHSAS 18001 SAFETY MANAGEMENT SYSTEMS AUDITOR CONVERSION COURSE

This course enables participants to gain a practical knowledge of the OHSAS 18001:2007 standard and to conduct health and safety system certification audits as per the ISO 19011:2011 Guidelines for Auditing Management Systems.

Who should attendParticipants who wish to gain a detailed understanding of OHSAS 18001, are involved with designing and implementing an OH&S Management System, or seek to become internal or external OH&S Management System auditors.

Course highlightsRisk management system approachAn interactive workshop to examine OHSAS 18001 requirementsNational OH&S legislation and requirementsThe roles and responsibilities of auditors and lead auditors

* IRCA Approved - A17654

Duration: 3 days

Hours: 8:30am-5pm


Implementing management systems for health and safety enables your organization to monitor and handle risks related to the working environment. Adequately trained personnel to implement processes and systems will help you take a systematic approach to health and safety.

OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR COURSE OHSAS 18001:2007

This course is designed to enable participants to gain a practical knowledge of the OHSAS 18001 standard and health & safety system certification audits as per ISO 19011 and also to effectively participate in the implementation of requirements.

Who should attendAll levels of management, consultants, internal auditors.

Recommended follow-up courses:3 Day Environmental Lead Auditor Conversion Course

Course highlightsManagement systems - why & what?OHSAS 18001 standard interpretationKey national OH&S legislation


Duration: 5 days

Hours: 8:30am-5pm

16 INFORMATION SECURITY INFORMATION SECURITY 17

Information is a vital asset for any company, but which also harbors special obligations. Unauthorized access to important information and knowledge capital, or its loss, can have a significant negative impact, ranging from interruption of business continuity, loss of strategic advantage, vulnerability to fraud, and damage to reputation. Appropriate training provides you with the insight you need to prevent this.

BUSINESSPERFORMANCE MANAGEMENTInformation Security

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INFORMATION SECURITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR ISO 27001:2005

Students will understand the purpose of an information security management system and also be able to explain the processes involved in establishing, implementing, operating, monitoring, reviewing and improving an ISMS as defined in the ISO 27001 standard, including the significance of these for ISMS auditors.

Who should attendKnowledge and understanding the ISO 27001 is required prior to attending this course and proof of having attended an ISO 27001 Foundation/Interpretation Course is therefore a prerequisite

CertificateStudents will be evaluated through a series of continuous assessments during the course, followed by a written exam. On successful completion of the course, a certificate will be issued to the participant.


Duration: 3 days

Hours: 8:30am-5pm

Implementing a management system and having it certified is a powerful tool that helps your company achieve its business goals. When complying with internationally recognized standards, you take a systematic approach toward operational excellence and sustainable business performance.

18 SOCIAL RESPONSIBILITY SOCIAL RESPONSIBILITY 19

The range of issues that today’s companies need to understand, manage and respond to is expanding. Questions are asked about the social and environmental context for everything from sourcing of ingredients to the resources required for production. Being prepared to listen and respond to stakeholder expectations is vital for any company’s sustainable business performance.

BUSINESSPERFORMANCE MANAGEMENTSocial Responsibility

18 SOCIAL RESPONSIBILITY SOCIAL RESPONSIBILITY 19

MARITIME SUSTAINABILITY

The course covers regulatory drivers, risk identification and reporting frameworks that, if left unmanaged, can impact your operations, your customers, and your bottom line.

Who should attendThe course is developed for those primarily involved in environmental, quality or regulatory compliance of marine transportation organizations, but is equally relevant for corporate relations, external communications personnel, and industry professionals interested in learning more about maritime sustainability.

Course highlightsStrategy & Reporting and Stakeholder Engagement:Leveraging Sustainability Opportunities, Creating Shared Value Through Effective Stakeholder Engagement, Risk Management-Understanding and Monitoring Key Material Issues: Understanding the Principles of Materiality and Addressing Key Material Issues

MASTERCLASS IN CORPORATE RESPONSIBILITY

This three-day training will provide essential content to develop and implement a successful corporate responsibility strategy and is delivered by expert practitioners with years of experience advising leading companies on CR and sustainability, companies.

Who should attendWhether you’re a corporate responsibility, marketing, or procurement professional, or an academic, consultant or auditor, then our comprehensive and corporate responsibility training course is for you.

Course highlightsModule A: Foundation in Corporate Responsibility and Sustainability (1 day)Module B: Stakeholder Engagement (1 day)Module C: Foundation in Sustainability Reporting(1 day)

*An Early Bird discount may apply for bookings made at

least 90 calendar days before the start of the course.

Duration: 2 days

Hours: 8:30am-5pm

Duration: 1 or 3 days

Hours: 8:30am-5pm

20 RISK MANAGEMENT & OPERATIONAL EXCELLENCE RISK MANAGEMENT & OPERATIONAL EXCELLENCE 21

RISK MANAGEMENT & OPERATIONAL EXCELLENCE Risk can be good. Without risk, there would be no reward. The purpose of risk management is not to eliminate risk, but to understand it so that you can take advantage of the upside and minimize the downside. This requires clarity on what risks you are prepared to take, how much, and that you have processes in place to manage them.

20 RISK MANAGEMENT & OPERATIONAL EXCELLENCE RISK MANAGEMENT & OPERATIONAL EXCELLENCE 21

INTEGRATED MANAGEMENT SYSTEMS INTERNAL AUDITOR

This course provides an understanding of the audit process based around the requirements of the Quality, Environemtnal & Safety Management System and the ISO 19011 International Audit Guidelines.

Course highlightsProvide an understanding of the principles and benefits of quality, environmental & occupational health and safety managementAcquaint delegates with quality, environmental &occupational health and safety Management System and its FundamentalsExamine and interpret the requirements of ISO 9001, ISO 14001 & OHSAS 18001.Ensure the correct application of accepted audit protocolsProvide delegates with the skills needed to plan andundertake internal auditsFacilitate value-added auditing and reporting to aidenhanced system performance

RISK MANAGEMENT 31000 INTERNAL AUDITOR

ISO 31000:2009 provides generic guidelines for the design, implementation and maintenance of risk management processes throughout an organization. This approach to formalizing riskmanagement practices will facilitate broader adoption by companies who require an enterprise risk management standard that accommodates multiple ‘silo-centric’ management systems.

Course highlightsIntroduction to ISO 31000Risk and RegulationPrinciples of managing riskThe framework for managingriskThe risk Management ProcessRisk Management performanceLinkage between Strategic andOperational risksTerms and definitions used inrisk management practice.

Duration: 3 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

22 FOOD & BEVERAGE FOOD & BEVERAGE 23

The food and beverage industry is moving to satisfy demands from international consumers and to open new market opportunities, operating across borders and multiple continents. But the demand for safety and confidence in what they eat and drink continues to be the basic demand from consumers. More and more they also consider the sustainability aspects of what they consume. An understanding of the complexity, risks and how to systematically navigate them is key.

FOOD & BEVERAGE


BRC IMPLEMENTATION

This course is specifically designed to provide a thorough understanding of the requirements, and type of evidence expected during a certification audit. Following the training, the attendee will have gained sufficient understanding of the Standard to undertake an efficient, successful implementation project.

Who should attendThose new to the BRC Standards, who are seeking initial certification.

Course highlightsThe course is not intended for auditor or ATP training, as there is only a limited focus on scheme management. Our interactive training is designed to provide you with practical knowledge to be able to successfully implement BRC.

SQF ADVANCED PRACTITIONER

The SQF Advanced Practitioner course is designed for the current SQF practitioner who is seeking further education on how to improve and maintain their company’s SQF System.

Who should attendTo ensure an optimal learning experience and fully benefit from this course, it is recommended that participants meet the following pre-requisites prior to attending the course:

1) Must have been through at least one successful(C-complies rating or higher) SQF certification/recertification process as the designated SQFpractitioner2) Successfully completed a HACCP training class that includes a final assessment3) Successfully completed the Implementing SQF Systems examination

Course highlightsUsing the internal audit program to manage, maintain and enhance the SQF systemUtilizing the corrective action/preventive action process as a tool to identify trends and build continuous improvement

Duration: 2 days

Hours: 8:30am-5pm

Duration: 2 days

Hours: 8:30am-5pm


FOOD SAFETY MANAGEMENT AUDITOR/LEAD AUDITOR

This 5-day full-time classroom-based FSMS Auditor/Lead Auditor Training Course equips students with the knowledge and skills required to perform audits of Food Safety Management Systems against ISO 22000, in accordance with ISO 19011. ISO 22000 applies to all organizations directly or indirectly involved in the food chain.

The course is highly interactive in nature with emphasis on active involvement of participants in group-work, brainstorming sessions, quizzes, reflection exercises and participants teaching each other, which will help participants in assimilating and consolidating their understanding of auditing the FSMS based on ISO 22000 standard effectively

Who should attendThis course is intended for experienced food safety professionals seeking an understanding of the management systems approach to food safety and the skills required to audit effectively against food safety management standards.


FOOD SAFETY INTERNAL AUDITOR

Auditing is a skill! Therefore, this course focuses almost entirely on exercises and role-plays. You and your team will prepare, plan, conduct and report audits at a food Manufacture fictitious company.

Who should attendThis practicum is intended for internal auditors and other internal stakeholders involved in developing, implementing or improving Food Safety management systems such as ISO 22000, FSSC 22000, BRC, SQF, IFS.

Course highlightsAudits and audit questionnairesExercise quality audit questionnaire preparationExercise audit plan with a proper allocation of tasksRole-play auditing (part 1,2,3)Pitfalls that may disrupt the interaction between auditors and auditees.Critical success factors for good audit reportingConducting a successful final meeting with auditors,auditees and managementMaximum practice; minimal lecture!

Duration: 5 days

Hours: 8:30am-5pm

Duration: 2 days

Hours: 8:30am-5pm


IMPLEMENTACIÓN DE FSSC22000:

Este curso es aplicable a organizaciones que manufacturan, almacenan o transportan productos alimenticios. FSSC 22000 provee un amplio acercamiento a los sistemas de gestión en alimentos.

Quien debe atender:Gerentes de planta, Gerentes de Calidad y Seguridad de alimentos; Gerentes de Producción, supervisor, consultores así como cualquier otra persona involucrada en la preparación de la documentación e implementación del estándar FSSC 22000.

Notas sobresalientesEste curso cubre los antecedentes y beneficios del standard FSSC 22000. Provee un claro entendimiento acerca de los requisitos así como desarrollo y la efectiva implementación de FSSC 22000, ISO/TS 22002-1 o ISO/TS, 22002-4 para productos de empaque. Provee un claro entendimiento de términos como pre requisitos (PRP), Pre requisitos operacionales (oPRP) y Puntos críticos de control (CCPs).

Duration: 2 days

Hours: 8:30am-5pm

FSSC 22000 IMPLEMENTATION

This course is applicable to all organizations that manufacture, store and transport food products. FSSC 22000 provides a comprehensive approach to food safety management.

Who should attendFacility management, Quality and Food Safety managers, production managers and supervisors, consultants or others involved in preparing the documentation and implementation of the FSSC 22000 standard.

Course highlightsThis course will cover the background and benefits of the FSSC 22000 Standard. Provide a clear understanding about the requirements and how to develop and effectively implement FSSC 22000, ISO/TS 22002-1 or ISO/TS, 22002-4 for Packaging. Provide a clear understanding about PRP, oPRP and CCPs. Provide an understanding of the differences between monitoring, verification and validation Our interactive training is designed to provide you with practical knowledge to be able to successfully implement FSSC 22000 into your food or packaging facility.

Duration: 2 days

Hours: 8:30am-5pm

26 HEALTHCARE

Every patient and service user across the globe should get the best care possible. Implementing internationally recognised standards and using proven assessment methodologies to examine governance and management systems can support your journey. It enables delivery of safe- and quality care and fosters a culture that achieves results and continually strives for improvement.

HEALTHCARE

HEALTHCARE 27

HEALTHCARE MANAGEMENT SYSTEM IMPLEMENTATION

Healthcare Management System Implementation is designed to train Healthcare professionals the flexible approaches to ISO 9001:2008, Quality Management System, (QMS) Implementation. This course demonstrates the ISO, QMS as an infrastructure to business and identifies the benefits of a system approach to quality.

Who should attendAnyone that needs to relate the NIAHO® Accreditation Requirements to their organization for the purposes of Management Systems implementation. Prior knowledge of DNV GL - Healthcare’s Accreditation platform, ISO 9001 and Quality Management Systems is beneficial but not required to attend this session.

Course highlightsReview of ISO 9001:2008 RequirementsBasics of NIAHO® RequirementsAlignment of ISO and NIAHO®Planning phase of ImplementationImplementing ISO in the healthcare setting

DNV GL ACCREDITATION (NIAHO)

This 3-day DNV GL Accreditation course is a Healthcare specific course, focused on the hospital and healthcare setting. This course is designed to teach healthcare professionals the principles and practices of both sets of standards required for NIAHO® Accreditation.

Who should attendAnyone needing to relate & apply the NIAHO® Accreditation Requirements to their organization. No prior knowledge of DNV GL - Healthcare’s Accreditation platform, Quality Management Systems, NIAHO® or ISO 9001 is expected prior to attending this course.

Course highlightsBasics of ISO 9001:2008 StandardsBasics of NIAHO® RequirementsAlignment of ISO and NIAHO®DNV GL - Healthcare Accreditation SurveyAccreditation Reporting and Follow-up

Duration: 3 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

28 HEALTHCARE

PROACTIVE RISK ASSESSMENT

Proactive Risk Assessment is designed to teach Healthcare professionals the basics of DNV GL - Healthcare’s approach to hospital accreditation. This session is presented in a manner that allows the participant to understand their roles and responsibilities in supporting a Management System approach in a NIAHO® Accredited healthcare organization. This four (4) hour Management Overview is a Healthcare specific session focused on the hospital and healthcare setting.

Who should attendAnyone that needs to relate the NIAHO® Accreditation Requirements to their organization.

Course highlightsBasics of ISO 9001:2008 StandardsBasics of NIAHO® RequirementsAlignment of ISO and NIAHO®DNV GL - Healthcare Accreditation Survey

INTERNAL AUDITS FOR HEALTHCARE

Internal Audits for Healthcare is designed to train potential Healthcare Auditors in the principles and practices of Quality Management System auditing. The course is taught in a manner compatible with ISO 9001 & in accordance with the guidance provided in ISO 19011. This 3-day ISO 9001:2008 course is a Healthcare specific Auditor course focused on the hospital and healthcare setting.

Who should attendAnyone intending to perform auditing activities within a Healthcare Management System. No prior knowledge of auditing, quality management systems or ISO 9001:2008 is expected prior to attending this course.

Course highlightsReview of the ISO 9001:2008 StandardsInternal Audits - Why and WhatCase studiesRole PlayAudit preparationAudit conductAudit Reporting and Follow-up

Duration: 4 days

Hours: 8:30am-5pm

Duration: 3 days

Hours: 8:30am-5pm

HEALTHCARE 29

DNV GL - Healthcare is the leading accreditor of US hospitals integrating ISO 9001 quality compliance with the Medicare Conditions of Participation. Our NIAHO® accreditation platform helps you achieve constant readiness, eliminate survey shock, and inspire your staff.

MANAGING INFECTION RISK

Managing Infection Risk (MIR) Workshop is a comprehensive overview of the framework underpinning the MIR standard as well as the proactive risk assessment methodology used in its development. This 2-day training introduces the area and provide a detailed overview of the standard and associated subject areas and requirements.

Who should attendThe workshop is geared towards a multidisciplinary team, including infection preventionist professionals, nursing / physician leaders, risk managers, facility managers, life safety staff, Patient Safety Managers, microbiologists / epidemiologists, and quality / accreditation managers.

Course highlightsEach of the 18 elements of the standard will be presentedConcrete examples for complianceA series of interactive exercisesMIR proactive risk assessment approach

Duration: 2 days

Hours: 8:30am-5pm

30 ADDITIONAL INFORMATION ADDITIONAL INFORMATION 31

30 ADDITIONAL INFORMATION ADDITIONAL INFORMATION 31

REGISTRATION & ADDITIONALINFORMATION

RegistrationTo register or for more information, call a Customer Service Representative at 1-877-368-3530 or go towww.dnvglcert.com

Cancellation, Transfer, Substitution and ‘no-show’ policyIf you find you cannot attend this course, please notify us by phone or email as soon as possible. When cancellations and/or transfers are received less than 14 days prior to the course date, DNV GL will charge 100% of the tuition fee. No refunds will be given to registrants who do not cancel and do not attend the course. If you would like to attend a different session of the same course, notify us at least two weeks before the course start date, and we can transfer your registration without transfer costs. Requests for transfers received less than 14 days before the course start date are subject to the full tuition fee plus a $100 processing fee; all subsequent transfers will be subject to a $100 fee. Please note that a credit card payment for the full tuition fee and transfer fee is required and will be processed at the time of the transfer request. Student substitutions will be accepted prior to the course start date at no charge. DNV GL reserves the right to cancel, reschedule, or limit attendance in any course to achieve a satisfactory learning environment.

Onsite TrainingAll DNV GL public courses are offered as private, on-site training. Many clients find private training more cost-effective when training six or more participants.

WebinarsDNV GL - Business Assurance presents webinars that focus on key issues in quality, environmental, health & safety, food & beverage and more. For a schedule of live and a list of on demand webinars, visit www.dnvglcert.com.

Publications and ToolsTo help you achieve your training goals, we offer aides, textbooks and media. View the entire product selection at www.dnvglcert.com

Newsletter and Periodic UpdatesSign up for our eNewsletter to receive tips, upcoming course information, webinars and more. Go to www.dnvglcert.com to sign up or email [email protected].

DiscountsReceive a discount if you have multiple attendees.

QuestionsContact a training expert at 1-800-368-3530 or send an email to [email protected].

Contact usDNV GL - Business Assurance USA, [email protected]

Terms and ConditionsOn all our courses DNV GL - Business Assurance Training Services terms and conditions apply, including copyrights on all our training materials being used. A copy of our terms and conditions is available at our Training Administration.

SAFER, SMARTER, GREENER

DNV GLDriven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. With our origins stretching back to 1864, our reach today is global. Operating in more than 100 countries, our 16,000 professionals are dedicated to helping our customers make the world safer, smarter and greener.

As a world-leading certification body, DNV GL helps businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust.

dnvglcert.com and dnvglhealthcare.com and [email protected]

DNV GL - Business Assurance USA, Inc.

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