Journey to Operational Excellence How Maersk Line converts Business Strategy into Execution changing Leadership Thinking & Behaviors

Joerg M. Baier – General Manager Process Excellence, Maersk Line Northern Europe 2015 Global Operational Excellence Summit | London | 28-29 April 2015

Slide no. 2 Your Promise. Delivered

Maersk Line is all about … Delivering our Customer’s Promises

Slide no. 3 Your Promise. Delivered

The Maersk Line Operating System: (1) What it is all about (2) Why we decided to go for it

The „soft stuff“ The „hard stuff“

How the Maersk Line Operating System helps us to convert Business Strategy into Execution

How changing leadership thinking & behaviors helps us to overcome the barriers to successful execution

Maersk Line Operating System [MLOS]

Slide no. 4 Your Promise. Delivered

The Maersk Line Operating System [MLOS] at first glance is our way of standardi-zing meetings in clusters (country organizations) globally to run the business

„hard

stuff“

„soft

stuff“

MLOS

Slide no. 5 Your Promise. Delivered

The Maersk Line Operating System as it stands consists of a series of (information) flows that are running on a daily, weekly & monthly schedule

„hard

stuff“

„soft

stuff“

MLOS

Slide no. 6 Your Promise. Delivered

But it is more than that. Here is what Robbert van Trooijen, Regional CEO Latin America, did highlight when reflecting on MLOS …

How our business is planned & executed, managed and continually improved

A set of mechanisms for people to run the business together

Vertical and horizontal alignment across our business

Standard Work Practices

„hard

stuff“

„soft

stuff“

MLOS

Questions?